Mayflower Transit

I told myself I would write a review no matter what since it was so hard to find good reviews, but we had a very pleasant experience with Mayflower. Keep in mind, Mayflower is probably not moving your stuff. They deal with local moving companies who do the actual moving, so you can have a very different experience depending on the crew you get. I'm sure Mayflower takes a cut, so you could probably get it done cheaper going directly to the local companies, but in our case, it was a huge benefit that Mayflower connected us with very good movers. They packed everything extremely carefully and were very professional, no damage, not even a chip of paint in the process. Again, remember that Mayflower is connecting you with a team of movers, not actually moving your stuff, so results may vary. I would strongly recommend asking ahead of time what moving company they're using and looking up reviews for that specific company.

I have seen lots of complaints about valuable items getting stolen. We didn't experience this, but also didn't ship any super valuable items. I would say just don't do this, or have them fully insured (Mayflower gives you the option to do this). You have to remember, the people actually doing the moving are probably making $10-15 an hour on a part time gig, so if they see a $30k rolex in a drawer and know it's not on the list, that's a pretty strong temptation.

Move size: 2 Bedroom Home Service cost: $6500

I moved from boston to st.louis. When the team came to pack they didn’t cover my rugs stepped all over them and one is ruined. The delivery was delayed by 1 week and I wasn’t informed about the delay until the day of delivery when I called to confirm the time, which didn’t allow for me to plan for other options.

Also the delay claim of $100 per day is quite insignificant in comparison to the total cost of the move and the cost for me to pay someone to unpack as I can’t do it myself now.

Additionally I experienced the same issue with my car, it was delayed one week, the company didn’t bother to notify me, I called them on the delivery date expecting to receive a delivery time then I was told that it would be delayed without an expected delivery date, I had to keep calling to get a delivery date. Which also doubled my expense for a rental car, again without notice therefore I couldn’t make a plan for other options.

This entire experience has been stressful and disappointing.

I have several broken items and the boxes weren’t actually labeled with the correct contents.

Move size: 3 Bedroom Home Service cost: $16000

Read the contract closely!

When move out day arrived, I learned our household goods would be going into storage until the carrier could arrive. In 7 moves, this is the only time this has happened. Every other move has been door to door. This means that my household goods where loaded onto a trailer at my house, unloaded into a warehouse, reloaded back onto a separate trailer, and then unloaded at my new home. The risk of damage is obviously higher.

My household goods were damaged, dirty, or both. Much of obviously from the warehouse.

Now, I must say, we had pictures of our household goods before and after, and we took time to file an extensive claim, and Mayflower did settle that claim properly and honestly.

We paid for packers, and they did a great job. The loaders on move out day also did a great job. The delivery was a bit rushed, and frankly, the driver only hired one helper (out of his pocket), and so more bad news on the delivery. But again, they settled for the damage done.

So the contract is key. They give you a delivery window. That is their "get out of jail free" card. I anticipated a door to door move, and from the estimators consultation, I thought that's what I was going to get. But they were NOT contractually bound to do that (in the fine print), so they didn't.

Also, Mayflower is really Unigroup, a large conglomerate that includes United. Another point on this topic, the local places are more like franchises, they are quasi-independent, so your experiences may vary.

Move size: 3 Bedroom Home Service cost: $9200

WARNING! I wanted to provide awareness of what you can expect booking a move through this company. I booked my move over a month in advance. Scheduled for a load date on July 6th with a delivery window from July 10th – to July 15th. Foreshadowing the disaster to come surfaced when they called a couple of days before the load date to say they can’t load on the 6th but will be able to load on the 7th. They assured me multiple times that the delivery window would not be impacted. They require you to be at your destination for the entirety of your delivery window to accept delivery when they arrive. We planned accordingly and booked a couple of hotel rooms at our destination city for the delivery window. We were notified on Tuesday, July 13th that our shipment would arrive at the local hub on Saturday 17th. By Thursday, July 15th the arrival to the hub then moved to Monday the 19th with actual delivery to our new home on Saturday, July 24th, nine days after the end of our delivery window that we were assured would not be compromised. As the delays continued to roll in I figured at a minimum they would be willing to cover our two hotel rooms at $350 a day until our things arrive since they required us to be there by July 10th, however, they would only provide paltry $125. In addition to our hotel costs, I’m forced to buy new clothes for my first week of work as they have all my nice clothes and shoes. My wife is a mental health counselor that sees patients with depression, anxiety, etc. from a home office and is bound by HIPAA regulations that preclude her from working from a hotel room due to privacy. Due to these regulations, she is having to reschedule 6 days’ worth of patients which is lost revenue for her, but the more concerning factor is the disruption of care for patients. This company has no empathy and refuses to do the humane thing after forcing people to arrive for their delivery window stranding people to fend for themselves living out of a hotel until they decide to show up with your belongings. I’ve lost all confidence in this company. Fingers crossed everything shows up on July 24th and intact. If you book with this company plan on spending an additional several thousand dollars on the back end while you wait for your things to arrive. I will update the review after the conclusion of the move to share the unsettling surprises that are yet to come.

Move size: 3 Bedroom Home Service cost: $9681

You need to check boxes off by serial number as they come off the van. Unloading will take much longer but this is the only way to know if everything has been delivered. Your movers will not like this. You will be asked to sign that all has been delivered and this is the only way to know. Our movers Dan and Bev Kasper packed dressers without our knowledge. We didn't know about these boxes. These boxes are lost. Family photos gone. They also removed all shelving from bookcases and other furniture. They delivered other customers shelves. The shelves have serial number tags the movers put on. They are not interested in getting these items to their owners. The numbered tags ID the customer but movers do not care. Two furniture pieces ruined for others. The cost would have been half if I had paid someone to load pods and transport across country. Plus I would have everything. The moving business needs to be legally cleaned up. When happened to us is not right. I compare it to a house hold fire. So much lost/gone.

Move size: 4+ Bedroom Home Service cost: $28640

When it came to packing up the truck the guys were phenomenal. However, when we bought our home, we called up mayflower a month in advance to schedule the delivery of our items. When the day came, December 20 2021, only half of our items arrived. We still have yet to get the rest of our stuff. It’s been almost a month since delivery and we have reached out every day just to get the same response. We feel as though we are getting the run around. They can’t seem to find our items and we were told this is the first time this has happened. A lot of the items missing are family heirlooms that cannot be replaced. This is honestly the most ridiculous thing ever. Please, if you value your things, use a different company.

Move size: 3 Bedroom Home Service cost: $6000

Im glad I came here to read these reviews and have dogged a big EXPENSIVE bullet.

TLDR: They wanted to charge us 3x the cost to move us 1/3 the distance. We moved from CA to NJ 2 years ago and were charged 10k$ to move us 3k miles. 2 years later, the same amount of stuff to move to FL about 1k miles, 32K$!!?!?!? For that price I could get a uhaul and move family antiques, our clothes and other household items (for at the MOST 10K) then buy BRAND NEW furniture with a 20k budget.

Longer-more details:

We move 2 years ago from SF CA to North NJ. About 3k miles. While we had a much smaller home(about 1500 sq ft) but we had stuff from 2 other investment homes (we furnished to do airbnb) and being a family of 4, a good deal of stuff and furniture. In the last 2 years, we haven't bought any new furniture other than some patio furniture. Our household items are the MOST same or less more likely) bc we already did an "initial move"(hubby that works from home and our 2 kids wanted to get down to FL ASAP) where we moved a few beds, a couple of couches, hubby's work desk(that is motorized to go up and down( daily dishes, pots and pans, other essential items packed into our Ford van and a Uhaul trailer we rented for 1k. We are moving from a 5,500 sq ft house to a 2000 sq ft house. I think the woman that gave us the estimate saw the big "mansion" and gave us the "mansion" price.

Listen, I get that gas has doubled in price since 2020 but I asked 3 very accomplished real estate agents to guess the outrageous price I was quoted and all three said "10K!" These ppl have billions of $ of home sales under their belts and know how much things should cost.

Needless to say, we will be going with a different company!!

Move size: 4+ Bedroom Home Service cost: $32000

Needless to say that looking through different moving companies for quotes was a nightmare with lots of phone calls the following days.. mayflower however gave us a quick estimate, Marlo on the phone was very nice and spent almost 1 hour answering all our questions, virtually touring the house and explaining everything. We moved from Miami FL to Denver CO and the price was fair, not a lot more expensive than renting a truck ourselves and driving across country.

the delivery happened the day it was supposed to at the exact time that was discussed.

Both loading and unloading crews were super efficient and very nice. Everything arrived in good condition, besides a couple dents on some furnitures that were reported on a claim. The move coordinator was very present and answered emails within just a few minutes every time we had a question. I was terrified of moving companies after reading so many bad reviews and some relatives that went through hell when they hired one. I am relieved and thankful to know that some companies are still serious and honest

Move size: 1 Bedroom Home Service cost: $7149