Mayflower Transit

I had to move from the US to Germany and had to look for an International moving company.After checking the reviews for many such companys I was totally frustrated, because all of them had horrible comments and ratings, including Mayflower.I did pick Mayflower though because the name is well known.I am happy to say that the move, from beginning to end, was top notch for me.Every single email that I wrote, every questin that I ask, was answered immediatly and in a friendly manner.My shipment arrived on time, everything was there, nothing was broken, nor stolen.I am absolutly satisfied with Mayflowers service and happily recommend them to everyone who is planning on moving. .

Service cost: $3800

My husband and I are so disappointed with the quality of the move. Since we have finished unpacking, we have found numerous items broken and most irreparable. A one of a kind sculpture has a busted foot; our crystal chandelier is broken; many pieces of irreplaceable/collectible furniture are dented and in some cases deeply scratched; our Dyson vacuum cleaner has gashes in the base; and, many other pieces of furniture have either some part missing or dented; and, even lawn equipment damaged. Not to mention that we still can't find some items and we only have 3 boxes left to unpack (and they are too small to hold the items we are looking for). But the most upsetting, was my daughter's height chart marking her growth since she was born that someone removed from a table top, threw away and not only didn't ask us if they could remove it, but didn't even tell us they removed it and threw it away. 
 
We paid a large amount of money to ensure the move would be as seamless as possible, and that our possessions would be handled with care and respect. .

Service cost: $17000

From start to end Mayflower was disappointing. I even wrote to complain after getting limited help through phone calls and they were not truly concerned. This was a total waste of money and I regret the decision to use them. The packing was terrible and I think some of the people were drunk. Boxes were labeled incorrectly. Items arrived dirty and missing pieces. We had to go out and buy parts for dining room table and put it back together ourselves. Poor communication.

Service cost: $16

I have moved all over the world and 7 times within the USA and I can honestly state that Mayflower are the best company I have ever used. Competative rates, honest, reliable, friendly and very efficient. My goods arrived a day early, all thanks to the great driver Gary, who made the move smooth as could be, he also has a great sense of humor. Nothing was broken, unlike my prior movers. Mike the estimator came out as did estimators from 6 other companies but he was the most professional. If you want a good company then look no further this is it.

Service cost: $7890

Short story: My shipment was a week late and damaged.Longer story: They packed and picked up my shipment in mid November. Delivery was set for a week later. I was advised I needed to be there to accept the shipment or I would incur extra storage charges. I flew out to make sure I was there on the first possible delivery date and was informed the morning of that the shipment would not arrive until a week and a half later. Turns out they knew that the shipment couldn't get delivered on time before they had picked it up but had neglected to tell me. Even though I was at the destination my belongings were still in a warehouse in the originating city. They knew that once that  my belongings were on the truck on a truck I couldn't do anything and I had to pay in order to get the truck unloaded once it did arrive. Once it was unloaed it was clear my shipment had been loaded and unloaded multiple times enroute. In that process lots of wooden things had been damaged, scraped, etc. This was probably due to the fact they didn't have a driver when they loaded my shipment and had to load and unload it from the trucks to the warehouse and back multiple times.DO yourself a favor and avoid this place like the plague. Grabel quoted higher but I regret not going with them. Between the vacation I burned, plane tickets I bought, and nights in the hotel Mayflower cost me 5k more in time and money. Not sure how to monetize stress but probably the 2nd most stressful time in my life.

Service cost: $10412

The entire moving process with this company has been a joke. Careless, inconsiderate and not even close to professional only skims the surface. My belongings were treated like garbage. Fragile boxes stacked six high on a hand truck and bounced down a flight of stairs. Unprotected items dragged down the driveway. Items left unprotected out in the rain. The wrong size truck was used so now everything has to be moved to a smaller truck for delivery. And what reassurance do I get that ANYTHING is being handled properly? "We will send you a claim form". I'm afraid to see my belongings if ever they arrive. DON'T USE THIS COMPANY. THEY ARE BEYOND AWFUL. I cannot speak to whether or not items were stolen as my delivery is currently being transferred. However photos and videos support carelessness and damage when loading in New York.

Service cost: $3378

I hired Premier Relocations whose Parent Company is Mayflower recently for a cross country move and I am unhappy with the service for a few reasons. If you choose to go with Mayflower know that your glass tables or anything that has a glass top WILL NOT be reassembled, even after they have disassembled them. This was not explained to me prior to the move.

I have 12 glass tables/pieces of furniture including a large glass top entertainment center. Three in particular are glass tables that must be screwed together which the movers refused to reassemble. I hired Mayflower a few years ago and they re-assembled these exact SAME three glass tables with no problem.

I cannot understand why this company thinks it is reasonable for a customer to lift very heavy glass, let alone re-assemble something that they did not disassemble in the first place!!

Service cost: $5100

AThey moved me from Florida to New York City. I took an insurance of $100,000-value for damage or lost of my furnitures.My beautiful French wood furniture which were listed as high value items were kept in moist storage and had grey mildew or were used outdoor. A side table wood was raised frm the moist and the inurance adjuster told us they will not pay for that because it can not be fixed!◾️ Every wood item were either broken or moister damaged◾️ In New York they had provided only three unexperienced movers to unload the furniture. They brook most of my wood furnitures while bringing them up through the elevator.♦️ It looked like they collected those workmen from the street corner and hired for the one day job! They book or cheeped every single wood furniture that I have.
♦️ Among the damaged goods was An expensive and very high quality side table with a special lacquer top got a hole on side and moist and water got in it and their adjuster who gave us a visit confirmed the high value for the damage! Then the insurance claimer denied and refused to pay for the damage, claiming the damage was not transit related. ♦️.

Service cost: $8000

Mayflower headquarters gave me a "local sub-contractor" they use.
I tell the sub-contractor I MUST move by 9/30 no later. I called 9/10, she tells me I have to wait for an estimator to come out on 9/16. On that date no one shows. I am TIME constrained, she says asks me over the phone what you do you have?(it can actually fit into a small box truck) she said she will e-the estimate. Didn't. I call and she lays the bomb on me.1 sedan(two other companies gave me and estimate for $950 but since the did not include the house stuff I didn't use them)---So for one car, plus a small truck load they wanted $9000!! that was their estimate!! No way for 650 mile trip that takes 10 hours. I know I have done the driving. Conservatively this job is $4000 including the car, at tops.
So she jerked me around wasting my time to rope me into a time constraint to where I will agree to anything, is what this came down to. I called Mayflower/United headquarters to report this unethical behavior. MAYFLOWER customer service managers then an alleged manager at headquarters were just as disgusting by not being appalled but instead whitewashed "geraldines" unethical behavior as though scamming is the norm for this company.
I WANT TO THANK ALL OF THEM FOR SHOWING THEIR TRUE COLORS BEFORE I SIGNED ONTO THEIR SERVICES.
You did me a huge favor!!
So I started looking on line for another company and I came across THIS WEBSITE!! Thank you again Mayflower!!
THIS SITE IS AWSOME!! gives great inside information on what to expect from movers, from people with real experiences!
Not jus one or two stories that can be written by the companies themselves.
Mayflower customer service interaction and feed back was horrible and left me with the distinct impression that SCAMMING THE CUSTOMER IS THE INSTITUTIONALIZED NORM, for them. There is a silver lining in every cloud because of their unethical behavior I found this site and I was saved from making a HUGE mistake by signing onto their service.
SAVE YOURSELF FROM THEIR ABUSE..DON'T USE MAYFLOWER.

Service cost: $9000