Mayflower Transit

THIEVES! They picked up our household and packed it into crates which, we were told, would house our property until moved. WE LATER FOUND OUT EVERYTHING WAS OPENED AND UNLOADED WITHIN DAYS OF PICK-UP. Our property was in storage for 5 months. When delivered to our Ca. location I tried to count the boxes as unloaded but they kept going in different doors and, when I was distracted with one mover, the others would dump boxes where I hadn't counted them.
FINALLY UNPACKED NOW, WE ARE MISSING A TON OF STUFF. (BROKEN THINGS AS WELL.) EVERYTHING FROM TOOLS TO COOKWARE TO CRYSTAL. YARD TOOLS AND FRAMED PICTURES.
AWFUL AND HEARTBREAKING! FORGET THIS COMPANY!

Service cost: $6000

I scheduled a time for an estimator to come to my house. I was given a time and date. The agent also told me to re-confirm the appointment a few days before the scheduled date. I did exactly that. They informed me that I was confirmed for the time and date we had agreed upon.
When the date arrived..no one showed up. I called the office. One person told me I was not in their system. Another person said I was in the system and apologized for the no-show.
I cancelled all further action with Mayflower. If they cannot keep a date for an inspection of the furniture and give an estimation, I can only imagine what might have happened had I scheduled a move.
DO NOT USE MAYFLOWER.

Service cost: $1000

Mayflower was $1k less than any other carrier. Now we no why. Once the estimate was given, it was nearly impossible to communicate with the company. Calls weren't returned, updates were not given and half of our stuff won't even be delivered until a MONTH from the original pick-up date, because they underestimated the space requirement from the start.

Ironically, one of the higher estimates was from United. Our "Mayflower" driver showed up in a United truck, so I have no confidence that they would be any different at all. What I can say is that for $7,000, you'd think a phone call letting their customers know where their stuff is would not be too much to ask.

The one bright spot was our driver, Jerry. He was professional, careful with the half of our stuff he was responsible for, and a great communicator. I hope they pay him twice what he's worth.

Service cost: $7000

I recently used Mayflower's services to move from NYC to Austin, and let me tell you, it was the WORST experience of my life. I had paid A LOT of extra money to get my belongings to Austin on August 4th, which I signed a guaranteed contract, and it did not show up. When it didn't show up, I called into Mayflower, and they told me the earliest it would get there is August 11th. When were they planning on letting me know this? Why did I have to call them? I was out of town until August 15th, so clearly that would not work, and they told me I would have to pay extra for storage until the 15th! What kind of company breaks guarantees and gouges their customers for extra money like this? A guarantee means guaranteed, 100%, so I'm pretty sure Mayflower has no idea what a guarantee is they just use the word to dupe customers. I am extremely disappointed and dissatisfied with my mayflower experience and I recommend you go with another moving company!

Service cost: $3000

The pickup was well planed an executed. Ahead of time there were signs out to block a parking location. The packers took special care to pack all of my items well. I had a one off item that was given extra attention to ensure it would make the trip ok, a little engineering was involved.

The drop off, I get a call friday saying my stuff WILL be delivered Saturday between 9 and 11. Awesome, so I book a flight back to see my wife before she goes to Mexico for 2 months. Expensive ticket but it's worth it.

I get a call AFTER 11 o'clock on Saturday, to let me know the truck won't make it to my location, it's too large. Oh, and there is an "Agent" to do the small street deliveries, but the closed at 11. So we don't know what to do. The "coordinator" then calls me to let me know the "Agent" will be busy till Wed. This by the way is like 3 days past the end of the period where my stuff was supposed to get dropped off. Now I lose the ticket I just purchased and have to spend an additional 5 days sleeping on the floor.

From where I set, it would seem that I could have gotten the same level of service if I had just hired 4 guys and a U-Haul. This is supposed to be a large company, the idea is they do all of the planning so I don't have to. Oh and the final kicker, I was told there was "No way to know the truck wouldn't fit.". That I do not believe. What about the "Agents" they have in the area, these guys don't know? They have no national resources they can use?

Service cost: $6000

So we went with Mayflower because we were told they were reputable and well-known. We agreed that we would pay their higher rates for the security behind the name. BOY WERE WE WRONG!

My wife began unpacking her wardrobe boxes yesterday and come to find out that 30-40% of her clothing is missing. Not the basic stuff, they took only the Ralph Lauren, Chanel, and teh expensive things. They knew exactly what they were after. Upon closer inspection of the boxes, we noticed that many of them had been opened and carefully resealed. The reason it was easy for us to tell was because all of our boxes were brand new and not reused. We could see tears from the old tape and though they did their best to resale them, it was obvious.
Needless to sat that we are devastated and have filed a claim with Mayflower. I hope that this will save someone else from being violated the way we were.

Service cost: $2800

The move itself was fine, but 3 times I asked about the wording of the contract. It said it was a non-binding estimate and I thought they were underestimating our weight (our antique furniture is very heavy - which I told them). Each person I asked had the same answer - an "on point" estimate means you will not be billed more than 110% of the weight. You can be billed for "services" but not extra weight. Well, the estimate was off, by 1000 pounds - 100 off from my unprofessional estimate. And lo and behold we were billed for it. When I called they said that was what the contract meant when it said non-binding (no surprise there). I explained how I was told that "charges for services" above 110% would not include weight. Too bad, so sad was Mayflower's answer, even after 4 phone calls and a 25 minute discussion. The agent (who assured me "services" did not include weight) cannot adjust billing at all. That is solely Mayflower's discretion. So please, feel free to use Mayflower, but DO NOT put stock in anything an agent, a Mayflower estimator, or driver says. Their assurances have no value with Mayflower and their customer service rep will tell you to read your 56 page rights and responsibilities book with more care, even when you have explained repeatedly that you did, but were told by 3 different Mayflower representatives, that your reading was incorrect. For the record, Corrigan had the right estimate. Their rates are higher, but at least their agents know what they are doing.

Service cost: $3000

I have recently gone thru Capital City Moving and Mayflower Transit out of Topeka, KS for my move from Kansas to Texas.

My following complaint: I picked this company because the Marketing Sales Rep was very knowledgeable, friendly and eager to help me. The packers were extremely slow and in my opinion, they did not know how to pack properly. They missed numerous items from the bedrooms, I.e. mirrors, toys. They pulled things from other rooms and packed them in boxes that didn't match what was listed on the box. Not all the individual boxes were marked from what room they came from so I had to guess what room they needed to be delivered too. They also did not dissemble my patio furniture like they were suppose too. When the movers/driver showed up the next day, the driver told me that he told the "company" that he would NOT have enough room for all of my stuff and they told him to "get what he could". They only sent out 2 movers for 12,000lbs. By 3pm that day, I still had furniture in the living room and my two car garage was still full (not touched yet) and my patio furniture was still outside not disassembled. Around 4pm, another small truck finally showed up along with 4-5 other movers. I had to disassemble my patio furniture myself because of how slow they were. They ended up having to call for another truck. Needless to say, they finally finished around 6pm that day. It took 3 trucks and about 6-7 movers to DO THIER JOB! My stuff was suppose to be delivered on 2 NOV 10, but only half of my house hold goods has arrived and today is 16 NOV 10. I have made numerous calls to the company and every call is the same "We don't know". My husband is currently in Iraq and he has also made a phone call. Now I am being told that the truck broke down. What a joke this company has turned out to be. My husband and I are both in the Army and this is how we get treated. I will NEVER use this company again. BAD BUSINESS!!

Service cost: $6400

Mayflower Movers are the worst company I have ever dealt with. First of all, they did not pack things very well. They put kitchen items in with bathroom, etc. It took me forever to find all of my things. Second, The movers who came to pack our items damaged many of them- including a limited edition guitar that is (was) a collectors item. I even told the guy to be careful with it and instead of listening to me, he wrote all over the box in permanent ink! I immediately told that he ruined the item and he claimed that he would tell his boss about it (yeah right). When I complained about the damage to the guitar, it was just ignored. When we finally received all of our items, we noticed that many were damaged. I called to complain, but was told I had to file a claim. I did so, but the claim was denied. Why? Because even though we purchased the insurance, it did not cover the damages because we put some of our items in storage. Funny, but when I talked to Mayflower about the move and told them that some items were going in storage and some were going to be delivered to our apartment, they did not mention that the insurance would not cover damages that their movers cause. Avoid this company at all costs. They are dishonest and take no responsibility for damages they cause.

Service cost: $20000

Over-promised and under delivered. Missed the so called last date of arrival window by 4 days. But the biggest watchout is the packing process. They loaded brand new unopened items on the truck in their original boxes, and then marked on the shipping documents that they were "badly damaged". I didn't realize what they'd done because its all in a code. They marked every item they picked up as badly worn scratched, dented or damaged, some without ever being able to see them (example stretch wrapped rolled up rugs were noted as badly worn. How could they possibly know? Just before they delivered I discovered this and lodged a complaint, to which they replied- Yeah, oh well. The crooked guy is named Gary Mercer from Kingsport TN. He works with the Mayflower group out of Arden, NC .
So when they delivered 18 days later, there is a box missing. Buyer beware. .

Service cost: $4096