Mayflower Transit

I had used Mayflower before in an interstate move from Central N.Y. to Virginia that went very well so decided to use them again, though this time through a local moving franchise, on a local move. Joe Moholland's Movers were incredibly dishonest. I had informed the salesman no less than 3 times that the move to the new location would be to a third floor condo with no elevator. He also knew on the initial visit that my apartment was on the fourth floor with no elevator. The movers acted all surprised when they arrived at the apartment and then stated they would need to charge hundreds more because of the stairs at the apartment and at the moving location. After a rather unpleasant conversation with their dispatcher at the office, I "negotiated" a rather poor deal for me simply because I needed to be out of my former residence during that week. The move cost me several hundreds more than quoted despite the salesman having all the information about the move. The movers themselves were fine, but I would never use a franchise with such dishonest salespersons. I felt like the information provided was purposely ignored or miscommunicated by the company in order to increase the price on the day of the move.

Service cost: $1000

Seattle > NYC move began with local agent, Crown Moving, that was helpful, timely and professional. However once in the hands of Mayflower the move fell off schedule. Today was the last day in the moving estimate, yet my stuff is still multiple days away.

By their policy I'm not entitled to per diem compensation because my stuff is "under 3500 pounds." looks like I'm not the only delayed customer. Don't these people realize that moving is at the time of key transitions in people's lives (new jobs) and that dropping the ball on customers makes our lives more stressful and difficult? And we pay for this service.!

I may check into a hotel at my own expense to avoid another weekend without the basic necessities Mayflower has taken hostage.

Service cost: $3400

My move from Oregon to Kansas with Mayflower and its associates was terrible at best. The driver showed up Late on Aug 18th, and was aware that he would not be able to take all my furniture on his truck. They started loading at 11AM and finished filling his truck at 10:30 PM at that time they were only able to get 82% of my goods on the truck (total load was 16,100 Lbs). They put the 18% back in my garage and then picked this stuff up on the 19th, to ship. Bottom line is I finally received the remaining portion of my shipment on September 15th, a full 15 days after their contracted obligation of August 30th as the final delivery date. Mayflower disallowed my claim for delay of delivery because they said it does not apply to overflow. There was no effort that I could see on the part of Mayflower or its affiliates to live up to the full letter of the contract. I caution any one using Mayflower to be aware of this organization. I will never use them again nor will any one in my company. They do not care about you and hide behind any thing they can to avoid doing the right thing.

Service cost: $9800

After 3 moves with my company and this being the first with Mayflower I can say this has been the absolute WORST!!. The crew that showed up to pack were late, unprofessional, and incompetent to say the least. Once our household goods arrived we found numerous broken items including a brand new front load washer and over $3000 worth of personal belongings that were stolen. 6 weeks later we are still fighting with them over the claim and I will NEVER use them again. We found out from the crew that unloaded our stuff (good guys) that our stuff had been unloaded in a warehouse (unsecured) for 4 weeks then reloaded on another truck. If it's not frustrating enough to have your stuff broken and stolen, having the claim department make it miserable for you to try and recoup what they owe you is just cruel. Once again I say the WORST company ever!!

Service cost: $22

When movers arrived at our home, they were ill prepared and lacked quanity and quality of packaging materials. They relied upon us to provide boxes and packaging materials. Two large mirrors, which required crating, were wrapped in paper and flimsy cardboard. The frames of both of these mirrors were discovered broken after we unwrappped them after movers left. Before movers left, I noticed that the back of one of the dining room chairs was broken. When I pointed this out to one of the moversm he suggested that I could glue it back together. As my wife and I began to place the furniture we discovered more and more damage. At this point we contacted a furniture restoration co. (Jacobsen Restoration and Art (150 W. 1400 S. Salt Lake City, UT. Phone: 801-486-6331. One of owners of the company did a thorough examination of the damaged furniture and gave us a extimate of $2760. Mayflower denied this claim and issued a check for $387 as this was 60 cents per pound per the insurance amt. my wife had been forced to indicate as no other options were available in the on line form. My wife had concerns about the lack of options and expressed them to Jan Parsons. Ms. Parsons was not able to offer any other options through the internet. When the drivers arrived, I signed the 60 cent per lb. agreement not realizing that I had another option at that point. Also not having checked with consumer reports, I had no idea that Mayflower is ranked lowest in the moving business. My attempts to have a Mayflower rep. or damage estimator to come and check the damages was met with rudeness and indifferece by the various people I spoke to at the Mayflower Corp. offices. The last person I spoke to hung up on me. What a way to run a company! The restoration company has documented all the extensive damage and took photos. I hope that no other people ever have to go through what my wife and I are going through. Note, my wife is phyically handicapped and I'm 73 years old.

Service cost: $1555

We had to move our home and store our items in four 16' containers. Pricewise they were by far the cheapest and beat out all other quotes including Pods. Delivery was prompt and timely. The team they sent to load the containers were great. They packed those things so tight and worked tirelessly to get the job done all on the same day.
We stored all our worldly possessions with them for a month and then they redelivered and unloaded.
The Stamford CT branch is the one we dealt with. Nick, the Manager was not just a true professional but clearly cared and wanted to make our move as smooth as possible. We have 3 kids under 3yrs! and had to move on a specific date. Even when their forklift broke they managed to source new parts the same day and still get our stuff to us on time. The moving guys arrived promptly and unloaded with zero problems or fuss.
We have to give a special THANK YOU to RON the container truck driver. He was amazing. Friendly, always prompt and went about his job with true professionalism. We had 4 large containers and they came and went no problems. Ron even shifted the containers around when we determined we wanted the door on the other side.
I can't speak for other branches, but if you are dealing with Stamford then do not hesitate to use them. So great!!
(By the way - I have moved 10 times, twice internationally, so I have a good perspective on this!!).

Service cost: $5000

We moved from Bend, Oregon to Manhattan, KS. I solicited 4 bids prior to making the move and Mayflower while not the lowest seemed to be the best option at the time.
Upon selecting the bid working with the agent Klamath falls Moving and storage was an experience in itself, poor or no communication from the company to me. I finally had to contact Mayflower corporate and then I would receive some communication.

Move day came we have 16,000 lbs of goods and they only sent 3 people to load two were good one was usless, the driver showed up late and they began to load at 11:AM on August 18th, at 10:30PM I was told all my goods would not fit on the truck because the driver picked up a previous load that was 3,500 lbs over the estimate. Creating an overflow for my goods.

Long story short it took 29 days for me to receve all my goods, Mayflower rejected my clam for delayed delivery because they said overflow is not covered. I was not responsible for the overflow this was totally caused by Mayflower. Bottom line My invoice was wrong I had to get this corrected, I was billed 110% and they worked off my money for over a month before finally correcting the invoice, I was living with partial good for almost a month. The help loading and unloading was terrible.

DO NOT USE THIS COMPANY THEY DO NOT CARE ABOUT YOU THEY ONLY DO WHAT IS BEST FOR THEM NOT YOU.

Service cost: $9000

The move started with a slick talking salesman whose assertions never were true. The movers were in a hurry and cared less. They packed things where ever they wanted so locating them was a nightmare. Then we found some other person's box in our shipment. The biggest problem is that Mayflower uses independent companies all over the US. When we tried to resolve the problems here in WA they wanted nothing to do with us. I would highly recommend that consumers stay away from Mayflower..they talk a good game but deliver the worse service.

Service cost: $13000

My husband had just retired and this was our final move. We have moved numerous times over the 20 years (which includes going overseas) and have NEVER had a moving experience like this. Out items were delivered (after being held over 180 days) and before the driver could get off the truck with one box he was already telling me about things that were completely broken (like a complete entertainment center, another one where the glass was completely shattered, broken arms on our dining room chair, etc). Although I was trying my best to remain positive - this set a very bad tone for the move because he then tells me that "several months ago the military did a surprise inspection and they decided to look at our storage area - which turned out that they had misplaced almost 20 BOXES!! How could this happen? We waited for months (because I wanted my items back) before we filed a claim. Just this morning (while at the very last stages of our claim)we find out that the company that takes care of their claims (O'Neil Relocation in Garden Grove, CA) went OUT OF BUSINESS and didn't let anyone know. I have tried to contact them for well over a week and have been getting a fast busy sound to the main number and (by accident) I just decided to contact another company that works with them United Van Lines and they verified for me they were out of business.

If they can't treat a retired military family right (who served almost 28 years in the military) - what do you think they will do with your items. We honestly would have done better doing this move ourselves. Don't waste your time or your money on this company.

Service cost: $6000