Mayflower Transit

The movers showed up with not nearly enough space for all my furniture. They should have refused the load, but accepted it and took apart most of my furniture into tiny pieces. They broke down furniture that should have never been taken apart. The load still would not fit. They ended up putting stuff in the cab of the truck. Four guys slammed the truck door shut, on my fragile things, because it was the only way to get the door shut. There was not enough room.

The driver got there in a reasonable amount of time to unload. After the crew had been unloading for awhile I realized we had not been verifying the inventory as it came off the truck. So, I grabbed my inventory I received when they loaded and began checking the numbers. That's when I realized a good deal of the load had no inventory numbers on them at all. I asked the driver and he told me not to worry, he was sure all my stuff was there. That's not professional or acceptable in my opinion. Everything should be inventoried. They tried to give me a box spring and crib mattress that didn't belong to me. I realized we were missing a ladder for our bunk beds, which wasn't inventoried. The driver said he knew exactly where it was- in a warehouse in Louisiana. Yet, I'm suppose to somehow trust that the rest of my stuff all made it. Why would anything belonging to me be in a warehouse in another state is beyond me.

They couldn't get some of the furniture back together. Of course it is some of the same furniture that should have never been taken apart. He said they'd get a furniture repair guy out to fix it. When we called about this we were told there was no furniture repair people in our area. We'd have to file a claim. This confirmed to me that our driver wasn't honest and I became more doubtful that my ladder is in some warehouse. When I confront him he talks in circles and doesn't answer my questions.

They lost a great deal of hardware from all the furniture they took apart. At one point we thought they'd lost a piece that belonged to a bed. The driver suggested they go to lowes and get a piece of plywood to replace it. Just goes to show the respect he had for our things. I would NEVER pay to have this kind of service again. We've had movers relocate us several times. We've always had good experiences. Although things do get broken from time to time, I've never complained because these situations are rare and the customer service was great. This, on the other hand, has been a terrible experience. We haven't even begun to file our claims yet, I'm dreading the process given our experience thus far. I'd never go through this company again and recommend other look elsewhere for a moving company. There are too many good companies out there to settle for one as terrible as this.

Service cost: $7000

I Would not Mayflower to move TRASH. Everything that was moved was not Covered or shrink wrapped like said by Mr Trout he told me that they would be professional movers with uniforms they look like a bunch out of rehab. I've called Mayflower all I got was the run around. After paying almost 12,000 the furniture is all messed up scratched and marked up. The furniture was from 1927 I have before an after pictures. Don't trust JD Powers for backing up Mayflower for being a trusted Company in Moving people are welcome to contact me.

Service cost: $12000

Where do I even begin?? My moving experience with Mayflower was a complete disaster from start to finish, to the point that it was almost (*I say "almost") comical. I hired Mayflower to move me from Colorado to Tennessee, paying extra to shorten the delivery spread from 2 weeks to 1 week due to time constraints starting a new job. On the packing/loading date, the crew showed up 3 hours late. The packers (who I found out later are subcontracted by Mayflower locally) sloppily packed up about half of my stuff and then disappeared! They were gone, and I literally had half of my kitchen cupboards still untouched, among other random piles in other rooms that were not packed (*Note: these were NOT "unpackable" items, I.e. matches, candles, etc. that are standard to be excluded from moving by most moving companies). The moving coordinator was absolutely no help in trying to track them down to tell them to come back and finish the job I had paid them to do. Luckily, I was driving my own car and was able to cram it full of the stuff the movers left behind -- the loaders had no more boxes for me to pack it up myself and send it on the truck with them! Then started the saga of delivery. I consistently had to leave at least 3 messages asking for an update on my estimated delivery date for every return call I received with the information that they still had absolutely no idea. I am not joking, the last day of the promised delivery date per our contract, the coordinator told me they were still trying to figure out how to find a truck for my stuff to even be loaded onto to START the moving process! There was no plan, and ZERO communication. My stuff ended up getting delivered 8 DAYS OVERDUE, and then came the fun part of unpacking to find out really how awful the packers had been: they had wrapped up a soccer ball in sheets and sheets of packing paper so it took up an entire huge box, and yet they had thrown in an open box of cream of wheat into an enormous box of kitchen equipment. Needless to say, I am still cleaning out cream of wheat from my dishes, appliances, and other household items. I spoke with the company directly about what a horrific and unacceptable experience this was, and there was absolutely no apology or offer of compensation. My family and friends who lived through this nightmare with me will NEVER use Mayflower or even think about recommending it to anyone.

Service cost: $4500

We had one of the worst moving experiences you can imagine. We hired Mayflower because of their reputation and competitive pricing, but we found out that Mayflower is a company on paper only and relies on local franchises to do their moves. It has been one surprise after another..and not good ones! We contracted them to move our belongings from Omaha to Mechanicsburg, PA. On the day they were supposed to pack the van, a soft-sided van pulled up to "crate our things for storage" 2 hours and 45 minutes late. They said there wasn't a van/driver available, so they would have to store our things until they could "find one". Mayflower maintained that they were still “withinn contract" because they said they would pick up our things in Omaha and take them to Mechanicsburg. Technically true, but it seemed to us that their decision to store our things for an undetermined amount of time in the process was unreasonable. We seemed to have no recourse but to agree to let them load because we had to be out of the house that day as the new owners had closed. We no longer owned the house! Here are just a few things we put up with that day. *sent a crew three instead of four (two of the three were novices) *crated our things in wooden crates, but ran out of room in that van, so they packed boxes in another smaller truck, along with our piano, splitting up the  shipment *were told that all moving supplies would be included and delivered to us..our sales representative brought us a small stack of USED, STAINED boxes, and we had to go pick up all the rest *totally forgot to put inventory stickers on 10 items that we are aware of, including china….that means they wouldn’t be accountable if the items were lost *were told by the franchise owner that we could call customer service, but they would only call him, and he would do nothing about it *had money stolen from our purses (Ironically, it was to be the guys' tip money.) *driver was told by Mayflower that more people would come to help, but they never showed up *finished loading the house at 4:00 AM the next morning *originally said we would get a refund of $751 because of the over-estimation, but later they came back and nullified that because they "forgot to weigh" the second truck *two original workers had to call friends who didn't even work for Mayflower to get our things loaded, so there were unbonded workers in our home (One of the workers had been previously fired from Mayflower).  *We paid for them to crate 3 mirrors, and they were only wrapped in blankets. *Mayflower was very accommodating until we signed "I accept" on the contract. At that point, everything changed. Our things arrived in Mechanicsburg on Saturday (7 days after they were packed) on another truck because they had to unload the crates and repack them onto the big semi-truck……meaning our stuff was unnecessarily moved an extra time. My son-in-law had half his tools missing, boxes were damaged, furniture taken apart with missing pieces, and the list goes on and on. Needless to say, we are spending a lot of time just trying to piece things back together, find bolts and screws, etc. I AM WONDERING HOW MUCH OF THIS WILL GO THROUGH THEIR "FILTRATION" PROCESS..

Service cost: $9000

We moved from Maine to Florida and had contacted Mayflower to do our move. Becky Isabell was a very professional sales rep and was there for our every question. This is where positive feedback ends. We were told that the movers who came to pack us would have to load us into a smaller truck that would then be loaded into a bigger truck  at a different location. This is the perfect storm for theft and lost items. When the movers arrived in Florida they told us that they would have to move our things once again into a smaller truck from the bigger truck. Again the perfect storm for theft, lost items, and rough handling of all of our boxes. We had had special crates made for antique ship models. One crate has not arrived to this date.  My largest and most disturbing issue is with the lead truck driver on the date they moved us into our house in Florida. He handed me a sheet and told me to "check off the box numbers as they are brought into the house." I did this diligently as told. As the movers were finishing up I showed this man that there were still boxes NOT checked off. He took the paper work from me and when I saw the paper again he had checked off all the boxed but had missed one. I told this to Becky Isabell how I felt that this man was not honest. I felt for this man because he had been with this moving company for years and was from Maine himself. If he did this to us I am sure he has used this same behavior pattern for years too on others. Now the movers do not want to pay for the antique ship model. They  have sent us a very small check for the broken wine glasses, missing antique plates, damaged frames from the paintings.  This is a very disreputable way to run a business. I wish I would have read the comments on the web before we ever started with them. We had taken out a very high insurance policy with them for the move too. Mayflower is a ghost company. The head driver was not honest. Things disappeared and no one is held accountable.      .

Service cost: $13

We do not have much experience with moving,  as we've lived in our former home for 30 years  -- and we were very nervous as to which company to hire as they all seemed to have some wonderful reviews and some very negative reviews -- we chose Mayflower because they were able to give us an exact arrival date right from the start,  rather than other moving companies that were only able to give us a "window"  of  an arrival date.  They showed up on time,  arrived at our new address on time,  and the final price that we paid was EXACTLY  what they quoted us from the start !!  Nothing damaged,  nothing missing,  no compaints at all  !!  Kudo's to Nick,  Brittany and the entire staff of Sinclair Mayflower as well as the Florida division down here at  A 1 A  Moving.   If we need to move again in the future,  I would not even think of using anyone else.

Service cost: $3247

If I could give 0 stars, I absolutely would. I dealt with the local office in Klamath Falls, OR to set up my move to Iowa and was impressed upon first impression. It went downhill from there!! The original driver didn't show up to load my belongings on the day of pick-up. The local office sent out a team (which were good) to pick up the items and stage them in the warehouse until the driver could get them. I received ONE phone call from the local office after that. All communication, except the one call, was initiated by me. I called daily to see if the driver had picked up my belongings and to give me an idea of when to expect delivery. Many times, the lady would tell me she would check on it and call me back and didn't call. I got nothing but the run-around until another driver was assigned to the route. I still haven't a clue as to what happened to the initial driver.

After the second driver was assigned and picked-up my belongings, his truck breaks down 1.5 hours from my home. My belongings sit another 2 days waiting on the truck to be repaired. The truck finally begins the route again and continues down into into California and Arizona.

The only way to keep track of the shipment is to track it on line which does work for the most part. The daily emails that my local office says she sends me..well let's just say they aren't in my email or my junk box. I have no trouble getting the emails related to quotes and billing.

So..I call the local office AGAIN to voice my frustration about the late delivery and the lady told me that if it were her, she would have packed more clothes just in case. Needless to say, I was furious. Like I drove all across the USA in an empty car!! Did she want me to leave my kids behind? Really?? Is this the customers fault? She then tells me that Mayflower will make this right by giving me $100 per day that the miss the delivery date. I don't want their money!! I want my belongings.

PLEASE AVOID USING THIS COMPANY!! I used BUDD Van Lines when I moved from Ohio to Oregon in 2011 and they were AWESOME. They cost a little more but trust me when I say I would rather pay a little more and avoid 2 weeks of complete aggravation.

Service cost: $6100

Mayflower moved our two bedroom condo across the country.  The driver failed to communicate as promised.  He showed up in a huge van that could not enter the condo complex.  We had told him in advance, and if he had called as he should, we could have reminded him. He had to drive 20 miles north to offload our delivery.  In the process he failed to offload a standing brass lamp.  The loading agent admitted it was on board, and we did get the lampshade.  When we notice it was not delivered, we were to that it had been disassembled and was in a box.  It was not.  I believe the driver failed to offload it to the smaller truck and was too tired to drive the 20 miles back and forth. We filed a claim with Mayflower.  It was denied by BRETT RAPPS of the CUSTOMER CLAIMS DEPT. on the basis that we did not object in writing at the time of delivery that the lamp was missing, in other words we signed the acceptance of delivery form without making any exceptions.
MY ADVICE: IF YOU USE MAYFLOWER, THEN MAKE THE DELIVERY CREW STAND AROUND WHILE YOU OPEN EVERY BOX AND CHECK OFF EVERY ITEM ON THE INVENTORY CONTROL FORM.  THE DELIVERY CREW ALWAYS WANT TO LEAVE ONCE THE BOXES AND FURNITURE HAVE BEEN DELIVERED - BUT DON'T LET THEM, OTHERWISE YOU WILL END UP LIKE US, CLAIM DENIED BY BRETT RAPPS!
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Service cost: $3302

Mayflower headquarters gave me a "local sub-contractor" they use.
I tell the sub-contractor I MUST move by 9/30 no later. I called 9/10, she tells me I have to wait for an estimator to come out on 9/16. On that date no one shows. I am TIME constrained, she says asks me over the phone what you do you have?(it can actually fit into a small box truck) she said she will e-the estimate. Didn't. I call and she lays the bomb on me.1 sedan(two other companies gave me and estimate for $950 but since the did not include the house stuff I didn't use them)---So for one car, plus a small truck load they wanted $9000!! that was their estimate!! No way for 650 mile trip that takes 10 hours. I know I have done the driving. Conservatively this job is $4000 including the car, at tops.
So she jerked me around wasting my time to rope me into a time constraint to where I will agree to anything, is what this came down to. I called Mayflower/United headquarters to report this unethical behavior. MAYFLOWER customer service managers then an alleged manager at headquarters were just as disgusting by not being appalled but instead whitewashed "geraldines" unethical behavior as though scamming is the norm for this company.
I WANT TO THANK ALL OF THEM FOR SHOWING THEIR TRUE COLORS BEFORE I SIGNED ONTO THEIR SERVICES.
You did me a huge favor!!
So I started looking on line for another company and I came across THIS WEBSITE!! Thank you again Mayflower!!
THIS SITE IS AWSOME!! gives great inside information on what to expect from movers, from people with real experiences!
Not jus one or two stories that can be written by the companies themselves.
Mayflower customer service interaction and feed back was horrible and left me with the distinct impression that SCAMMING THE CUSTOMER IS THE INSTITUTIONALIZED NORM, for them. There is a silver lining in every cloud because of their unethical behavior I found this site and I was saved from making a HUGE mistake by signing onto their service.
SAVE YOURSELF FROM THEIR ABUSE..DON'T USE MAYFLOWER.

Service cost: $9000

I am a physician just out of residency and we used Mayflower to move our belongings out of state. I will have to say this was one of the worst decisions and experiences throughout my career while moving from state to state for training. They were 3 weeks late delivering out items and each time I spoke with a customer service representative they told us they could not find a driver to bring our belongings. They picked up our items from our home and took them to a warehouse in Tucson, Arizona where they sat for several weeks. They always told us we were a priority but they could not bring our stuff until they could fill the truck with a couple of other orders. I started my new job just out training which was stressful enough but we had to buy our children air mattresses to sleep on for several weeks and use disposable plates, cups, and utensils. This was very upsetting to my children who already felt very displaced. When the truck arrived, our load was smashed between two other movers belonging and each box was damaged and smashed. We are still finding things that are broken. I have called customer service several times over the last two weeks with most of my calls not being returned. When I do get a hold of someone they tell me how important we are to them but each of my concerns are never addressed by management. When management finally responded for a customer service claim they responded with a fraction of the cost of the move. I could go on but I will end with this is one of the most unprofessional companies I have ever encountered. We will never contract them again. Anyone that I speak with in my personal or professional life I will advise them to never use them to move.

Service cost: $7000

AThey moved me from Florida to New York City. I took an insurance of $100,000-value for damage or lost of my furnitures.My beautiful French wood furniture which were listed as high value items were kept in moist storage and had grey mildew or were used outdoor. A side table wood was raised frm the moist and the inurance adjuster told us they will not pay for that because it can not be fixed!◾️ Every wood item were either broken or moister damaged◾️ In New York they had provided only three unexperienced movers to unload the furniture. They brook most of my wood furnitures while bringing them up through the elevator.♦️ It looked like they collected those workmen from the street corner and hired for the one day job! They book or cheeped every single wood furniture that I have.
♦️ Among the damaged goods was An expensive and very high quality side table with a special lacquer top got a hole on side and moist and water got in it and their adjuster who gave us a visit confirmed the high value for the damage! Then the insurance claimer denied and refused to pay for the damage, claiming the damage was not transit related. ♦️.

Service cost: $8000

My experience using Mayflower Transit for my move from Pennsylvania to Texas was excellent. I contacted several companies but when I talked to the representative for Mayflower in New Jersey, I knew this was the company I wanted to move my items. I only had a very small window to both get a quote and then have my items packed and moved. He was there Friday for a quote and the packers came on Monday to pack and move my items. The packers and the men who delivered my items in Texas were both courteous and careful with everything. Definitely would use them again!! Also, Mayflower was much more reasonable than the other companies.

Service cost: $2400

I hired Premier Relocations whose Parent Company is Mayflower recently for a cross country move and I am unhappy with the service for a few reasons. If you choose to go with Mayflower know that your glass tables or anything that has a glass top WILL NOT be reassembled, even after they have disassembled them. This was not explained to me prior to the move.

I have 12 glass tables/pieces of furniture including a large glass top entertainment center. Three in particular are glass tables that must be screwed together which the movers refused to reassemble. I hired Mayflower a few years ago and they re-assembled these exact SAME three glass tables with no problem.

I cannot understand why this company thinks it is reasonable for a customer to lift very heavy glass, let alone re-assemble something that they did not disassemble in the first place!!

Service cost: $5100

Like all moving companies, this one is yet another unpleasant one.
- The quote: of course was easy and also it was very accurate, hence the two starts. It was timely and covered most of the details. Did not cover the unpacking details, that was a big surprise.

- Pre-packing: This is when things started becoming dicey. There were no records of me when I called to verify. This was terrifying. Had to go through multiple hoops for them to even find me. With all the stress of packing and deadlines, the last thing you need a week before your travel is for the moving company to constantly state that they are not aware of your move
- The packing: Overall painless, It was done over two days, however it was over a weekend. That is poor organization in my opinion, since now you will spend your weekend with an apartment full of boxes. However, the workers were professional and labeled every thing very carefully.
- The transit: a night mare, no one had any clue where my shipment was. Had to go through three difference call centers to even find it, just to inform me that they have no clue. I was the one that informed the main company where my shipment was, once I located the driver myself. It is a terrible feeling not having any clue where your life belongings are.

- The unpacking: Their idea of unpacking is : flip the box with all you belongings upside down and leave it in any room. We had 96 boxes, please imagine the massacre. The wife and I almost had a nervous breakdown. DO NOT PURCHASE THIS OPTION. It is useless.

- The aftermath: Of course somethings were damaged. The claim adjuster is as evil as them come and I will not be getting a penny for close to 2000 dollars worth of losses. My move cost 6800 dollars for a 570 square foot apartment and 96 boxes. Then add 2000 dollar for losses and 200 for tips and food for the workers. this is for 1600 mile trip.

The moving industry is overall plagued with similar or worse stories, I doubt that there are anything companies that are any better than this. But due to the monopolized nature of this industry, there are limited choices. Thus reviews like mine serve as a rant, more than a useful guide.

Move size: 1 Bedroom Home Service cost: $6800

Moving to North Carolina was okay, nothing really got damaged but one dresser of ours. Now leaving North Carolina was another story. They showed up to our house with an already full truck and just started shoving our stuff into the truck. When it arrive in Idaho more than half of our big furnatire was broken or damaged. The big stuff, that you'd think would be harder to break. When we sent our claims in we were told they wouldn't pay for it. Said that they'd give us some but not our asking. (Which our asking prices were lower than the actual cost to replace all of the things they broke) So here I am with majority of my big furnatire broke and I am able to replace one or two of the items they broke with the money the insurance gave us for our claims. I'm so sorry if you get stuck with this moving company, I wish you luck.

Move size: 3 Bedroom Home Service cost: $100

I had such an amazing experience with mayflower. My coordinator, Linda, make everything easy and communicated effectively during the entire process until our funrniture was shipped.

Our driver Ricky and his son Kenny were the best! Professional, courteous, precise and treated our belongings like it was their own. I am really
Fortunate to have had a pleasure to meet these guys- I would ask for them personally if I ever needed to move back to AZ from VT.

Thanks for everything Mayflower! You are crazy not to go with this company.

Big thanks again to Rick, Kenny and Linda. A TEAM!!

Move size: 3 Bedroom Home Service cost: $7300

Interstate move AL to WA with contract in which Mayflower's own contract promised:
"Full Value Replacement Coverage" which states; "Full (Replacement) Value Protection is the most comprehensive plan available for protection of your goods. If any article is lost, destroyed, or damaged while in your mover’s custody, your mover will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality, or pay you for the cost of such replacement."
Mayflower contracted to pack/crate certain high value items including a Portoro Super marble tabletop. Mayflower failed to crate any items before moving them. Marble tabletop arrived broken. I made a claim to Mayflower and its parent Unigroup for the broken marble table top. 3 months - no response. I obtained and sent to Mayflower/Unigroup a binding quote from a marble company to (1) replace the marble tabletop with the exact same marble, (2) fabrication to the exact same size (so it would fit the original table base, and (3) shipping to me. Thereafter, Mayflower/Unigroup finally responded stating that they were obtaining other replacement quotes. A month later, Mayflower/Unigroup offered to pay me ONLY 10% of the binding quote for the full value replacement cost I had provided to them. The Mayflower/Unigroup offer was purportedly based upon an appraisal from their appraiser. Mayflower never got any quotes to actually replace the tabletop as promised.
Mayflower breached its promise to crate items before moving them and then breached its promise to provide Full Value Replacement. Mayflower did not promise and I did not agree to accept only "appraisal value coverage" or "actual cash value" coverage. Mayflower promises Full Value Replacement coverage for lost/broken items and then tries to cheat its customers by paying less than the replacement cost. DO NOT TRUST MAYFLOWER, DO NOT MOVE WITH MAYFLOWER OR ANY OTHER MOVERS OWNED BY UNIGROUP [Mayflower's parent company that is involved in claims adjustment] - YOU CAN FIND A LIST ON THE INTERNET of all Unigroup owned movers.

Move size: 4 Bedroom Home Service cost: $17260

We moved from Indianapolis to Boston using Mayflower. The local Mayflower representative who we spoke with to obtain a quote guaranteed that the movers would take great care with our furniture, pack it into the truck, drive cross-country, unload, and re-assemble our furniture. We checked several reviews online, and decided to go with Mayflower.

1 - The movers were 1 hour late to pack up the truck in Indianapolis. No big deal.

2 - They did not use any care. Several items ended up being broken, scratched, dented, and otherwise damaged. They refuse to work with us to compensate for the damages.

3 - When they were unloading our items in Boston, they absolutely refused to re-assemble any of our furniture. I was told by both Mayflower's corporate office, and their local office representatives, and our Mayflower booking agent, that re-assembly is standard. Yet, they refused to re-assemble any of our furniture, and their response was: "Sorry. That's unusual that the movers wouldn't re-assemble anything for you, but we can't make anyone do anything." Basically telling me that we were screwed.

For the amount of money they charged, and level of service they claim, it has been an absolutely disgusting experience working with them. They should be ashamed of themselves. Don't make the same mistake as me - book with a credible, reliable, moving company. Mayflower is horrible.

Move size: 2 Bedroom Home Service cost: $5300

I told myself I would write a review no matter what since it was so hard to find good reviews, but we had a very pleasant experience with Mayflower. Keep in mind, Mayflower is probably not moving your stuff. They deal with local moving companies who do the actual moving, so you can have a very different experience depending on the crew you get. I'm sure Mayflower takes a cut, so you could probably get it done cheaper going directly to the local companies, but in our case, it was a huge benefit that Mayflower connected us with very good movers. They packed everything extremely carefully and were very professional, no damage, not even a chip of paint in the process. Again, remember that Mayflower is connecting you with a team of movers, not actually moving your stuff, so results may vary. I would strongly recommend asking ahead of time what moving company they're using and looking up reviews for that specific company.

I have seen lots of complaints about valuable items getting stolen. We didn't experience this, but also didn't ship any super valuable items. I would say just don't do this, or have them fully insured (Mayflower gives you the option to do this). You have to remember, the people actually doing the moving are probably making $10-15 an hour on a part time gig, so if they see a $30k rolex in a drawer and know it's not on the list, that's a pretty strong temptation.

Move size: 2 Bedroom Home Service cost: $6500

I moved from boston to st.louis. When the team came to pack they didn’t cover my rugs stepped all over them and one is ruined. The delivery was delayed by 1 week and I wasn’t informed about the delay until the day of delivery when I called to confirm the time, which didn’t allow for me to plan for other options.

Also the delay claim of $100 per day is quite insignificant in comparison to the total cost of the move and the cost for me to pay someone to unpack as I can’t do it myself now.

Additionally I experienced the same issue with my car, it was delayed one week, the company didn’t bother to notify me, I called them on the delivery date expecting to receive a delivery time then I was told that it would be delayed without an expected delivery date, I had to keep calling to get a delivery date. Which also doubled my expense for a rental car, again without notice therefore I couldn’t make a plan for other options.

This entire experience has been stressful and disappointing.

I have several broken items and the boxes weren’t actually labeled with the correct contents.

Move size: 3 Bedroom Home Service cost: $16000

Read the contract closely!

When move out day arrived, I learned our household goods would be going into storage until the carrier could arrive. In 7 moves, this is the only time this has happened. Every other move has been door to door. This means that my household goods where loaded onto a trailer at my house, unloaded into a warehouse, reloaded back onto a separate trailer, and then unloaded at my new home. The risk of damage is obviously higher.

My household goods were damaged, dirty, or both. Much of obviously from the warehouse.

Now, I must say, we had pictures of our household goods before and after, and we took time to file an extensive claim, and Mayflower did settle that claim properly and honestly.

We paid for packers, and they did a great job. The loaders on move out day also did a great job. The delivery was a bit rushed, and frankly, the driver only hired one helper (out of his pocket), and so more bad news on the delivery. But again, they settled for the damage done.

So the contract is key. They give you a delivery window. That is their "get out of jail free" card. I anticipated a door to door move, and from the estimators consultation, I thought that's what I was going to get. But they were NOT contractually bound to do that (in the fine print), so they didn't.

Also, Mayflower is really Unigroup, a large conglomerate that includes United. Another point on this topic, the local places are more like franchises, they are quasi-independent, so your experiences may vary.

Move size: 3 Bedroom Home Service cost: $9200

WARNING! I wanted to provide awareness of what you can expect booking a move through this company. I booked my move over a month in advance. Scheduled for a load date on July 6th with a delivery window from July 10th – to July 15th. Foreshadowing the disaster to come surfaced when they called a couple of days before the load date to say they can’t load on the 6th but will be able to load on the 7th. They assured me multiple times that the delivery window would not be impacted. They require you to be at your destination for the entirety of your delivery window to accept delivery when they arrive. We planned accordingly and booked a couple of hotel rooms at our destination city for the delivery window. We were notified on Tuesday, July 13th that our shipment would arrive at the local hub on Saturday 17th. By Thursday, July 15th the arrival to the hub then moved to Monday the 19th with actual delivery to our new home on Saturday, July 24th, nine days after the end of our delivery window that we were assured would not be compromised. As the delays continued to roll in I figured at a minimum they would be willing to cover our two hotel rooms at $350 a day until our things arrive since they required us to be there by July 10th, however, they would only provide paltry $125. In addition to our hotel costs, I’m forced to buy new clothes for my first week of work as they have all my nice clothes and shoes. My wife is a mental health counselor that sees patients with depression, anxiety, etc. from a home office and is bound by HIPAA regulations that preclude her from working from a hotel room due to privacy. Due to these regulations, she is having to reschedule 6 days’ worth of patients which is lost revenue for her, but the more concerning factor is the disruption of care for patients. This company has no empathy and refuses to do the humane thing after forcing people to arrive for their delivery window stranding people to fend for themselves living out of a hotel until they decide to show up with your belongings. I’ve lost all confidence in this company. Fingers crossed everything shows up on July 24th and intact. If you book with this company plan on spending an additional several thousand dollars on the back end while you wait for your things to arrive. I will update the review after the conclusion of the move to share the unsettling surprises that are yet to come.

Move size: 3 Bedroom Home Service cost: $9681

You need to check boxes off by serial number as they come off the van. Unloading will take much longer but this is the only way to know if everything has been delivered. Your movers will not like this. You will be asked to sign that all has been delivered and this is the only way to know. Our movers Dan and Bev Kasper packed dressers without our knowledge. We didn't know about these boxes. These boxes are lost. Family photos gone. They also removed all shelving from bookcases and other furniture. They delivered other customers shelves. The shelves have serial number tags the movers put on. They are not interested in getting these items to their owners. The numbered tags ID the customer but movers do not care. Two furniture pieces ruined for others. The cost would have been half if I had paid someone to load pods and transport across country. Plus I would have everything. The moving business needs to be legally cleaned up. When happened to us is not right. I compare it to a house hold fire. So much lost/gone.

Move size: 4+ Bedroom Home Service cost: $28640