Mayflower Transit

First, let me say that everyone at Mayflower Moving Company/United Van Lines that I have talked to has been friendly.  But that is about all of the "great customer service" that I have experienced.  My move has been a complete nightmare.  My goods were picked up on May 26th, 2012 with a delivery spread between June 1-June 11 with a preferred date of June 1 when moving from Oklahoma City, OK to Salt Lake City, UT.  Today it is June 15th and my shipment is STILL in Oklahoma City and NO ONE from my move coordinator to customer service can give me a date of when my shipment will even be leaving OK.    I have talked with customer service many times and called my moving coordinator almost every day.  On 4 different occasions I was promised phone calls to give me an update that never were made.  Every day I call to ask when in the world my transport will be leaving Oklahoma City and every day i'm told more or less, "we don't know."    Finally, on June 9th, to expedite our move, we were told that our shipment would be packed into shipping crates which would then come directly to Salt Lake city.  Today it is a full week later and our stuff may or may not be packed into the crates today.  Again, no one can give me a straight answer.  We were told that as soon as our stuff was packed up, the goods would be shipped IMMEDIATELY (emphasis was given by the company) to Utah.  However, I just got off the phone today with our move coordinator who said that our belongings are scheduled to arrive some time between June 20-23rd, which is somewhere between 5 days and 8 days from the day our stuff is supposed to be crated for an "expedited move."  I drove to Salt Lake City 2 weeks ago from OKC and it takes 18 hours, not 5-8 days.    I am so frustrated with the service and lack of answers from Mayflower that I wanted to fly home and U-haul my goods myself, which they said they wouldn't allow because of liability.  I even began calling other van lines to try to get them to come pick it up.  I am beyone frustrated at this point.  I WILL NEVER use mayflower again and I WILL NEVER suggest them to anyone trying to move!!

Service cost: $4000

Business:  The company hires local tow trucks to drop off and pick up your container.  Container is not handled horizontally, so your stuff will be badly shifted around upon pickup and drop off.
Container: Very cheap. Could have paid $100 with another company and got a better sturdier container.
Pickup: Inexperiences tow truck driver, who seemed experienced with towing cars.  Made a mess in front of the home, oil and tire marks.
Scheduling Delivery: primosed 4-6 business days, but got 10 b-days, not including day I called on. Delivery: Holding my breath, but hope that all goes well on the promised delivery date of June 30, 2012.  Based on other reviews, I will be lucky if I got by year end.

Service cost: $1800

My cross county moving experience with Mayflower literally could not have been worse. This is a terrible company, with appaling customer service. It started with little mistakes and got worse and worse. 1. The salesperson showed up at the wrong time for the initial evaulation. 2. My credit card was charged without notice, after having been told I would be notified two days in advance as it was a charge for thousands of dollars. 3. Day of the move I had a very tight schedule as I was heading to the airport that evening. My pick-up was scheduled 8-10am, which I was told was always when this happened. I called at 9am for an ETA and thank god, because ONLY THEN did I learn my pick-up time had been changed, without a single word to me, to 2-4pm. ONLY because I called early and ONLY because I made a huge deal did they manage to get to my place around noon. I was extremely rushed and barely got to the airport in time for my flight. 4. I never received a single communication from them after that. At some point a "latest expected delivery date" appeared on my online file and I eagerly awaited the two days prior phone call I had been promised. Finally, I started calling, and received no responses to countless messages, and nothing but weird excuses and misinformation when I actually spoke to someone. The local office had no idea where my shipment was and it took one decent person to walk down to the warehouse and physically find it. All because the idiotic people at Mayflower had not entered it into the system. Basically, if I had not called, and called, and called, and called ad nausem, I am pretty sure all my belongings would have disappeared forever, with Mayflower making excuses the entire time. 5. When my stuff FINALLY arrived I was pretty upset with the condition. Solid wood pieces of furniture were banged up and busted and the boxes were crushed. 6. Post my late delivery, I STILL cannot get this company to respond to me. I called the day after a claim for broken items and late delivery, was promised a call the next day, and well, it's been four days since then. In response to complaints I've been told it's not their fault they were late (clearly was), I was never promised notice (I was), and a number of other lies.   Hands down, this is the worst company you could go with so stay far away. The customer service is so bad as to be fraudulent and there is no communication or respect for customers and the intense stress of moving cross country.

Service cost: $3650

Moved from Wichita KS to Denton TX. Not only did they reschedule my furniture delivery to Texas twice, they left over 20 boxes and several pieces if furniture items back in Wichita, which meant they had to make a second delivery which they again rescheduled twice. Some furniture had dings and scratches on it but to make matters worse, they lost a large clear Rubbermaid tote containing pictures that have been taken over the last 30 years! My childrens childhood pictures were in that container! they marked it with a red ticket numbered 405. I've called Wichita Kansas and asked for the manager, Mike, to call me numerous times and still never hear from him! I called again today and he answered the phone so he had to talk to me. I asked him why he never called me and his answer is they haven't found them. I asked him How do you expect to find something you are not looking for? He had told me when this all started that he would contact me every couple weeks to update me on the search, not once has he called. When my first delivery was made I found a box that didn't belong to us. The box had business cards in it so I contacted the owner of the box and was able to make sure it got back to her. Had I not done this she would still probably be waiting for them to find it too. These pictures are not replaceable. They are my children's childhood memories on film. Would never recommend Mayflower moving company to my friends. I've had many moves as both a military child and a military wife. All total over 40 years spent moving in the military and this is hands down the worst move ever.

Service cost: $6900

I called Mayflower and they setup an appointment for an estimate. The day of my appointment I waited all day for them to show up but nobody ever came or called! I called Mayflower and they gave me the runaround and trasnferred me to the local agency. I was then told Mayflower never even gave them my information! If they can't even show up for the estimate what will happen when y move date comes around? I will never call or use Mayflower again and after reading the reviews here, maybe they did me a favor by not showing up?

Service cost: $12

The absolute worst moving experience I have encountered. (I have used their competitors with positive experiences). The actual quote left out many eventual costs and was COMPLETELY DISHONEST! The movers showed up 8 hours late, items were damaged in transit. Services I had negotiated were not performed without an additional fee. Actual costs far exceeded their quote and agreement. Completely miserable experience, I feel like fraud and dishonesty is a credo this company operates under. AVOID AT ALL COST!!

Service cost: $8500

I wish there was a Zero or negative star rating to choose. A well known company and best rated by BBB is not very promising. I have booked my move on May 22nd and my stuff was packed and loaded on Mayflower(mayflower Dodge) Moving truck on June 18th, 2014. We are moving from Swansea, IL(Suburbs of St. Louis) to Clermont, Florida.Today it's July7th, but no idea when they will deliver it. I was given dates for delivery from June 23rd through June 28th. They packed it all in one truck and the loading crew told me it's only our stuff so it should rather be quicker. We were supposed to be assigned a driver for our truck on the date of loading the truck which obviously never happened. Tried to contact many a people and Mayflower Customer care but they kept saying they don't have a driver and can't help it. They still have same answer what they had 20 days ago. We are living in Florida waiting for our truck to arrive since June 23rd. No idea when will they deliver our stuff. Also the inconvenience is far greater than what it seems theoretically. They are supposed to give us $100/day after June 28 onwards for delay but that's nothing in comparison to our frustration, loss of work days, Financial losses etc. I am just wishing that I should have driven my own stuff by Budget/U-haul truck etc.PLEASE DO NOT CHOOSE THIS COMPANY FOR MOVING. Otherwise you may regret it.PLEASE DON'T CHOOSE MAYFLOWER EVER.

Service cost: $9000

Currently in the middle of a terrible moving experience with Arrow Moving and Mayflower. Not only have our belongings been sitting inside a truck for over two weeks and still have not left SLC, but now we are beyond the delivery window and we still have not been given any indication as to why this is or when to expect delivery. We booked this move over a month ago and would never have used this company had we known they were too busy to find a driver for our things. Please have more respect for your customers and handle your own logistics so that you can keep your promises and at the very least provide the most basic level of information when you cannot. Our customer service representative seems 'very sorry' for our inconvenience but is providing no answers or forecasts for the situation at all. We are told they 'can't find a driver' which is inconceivable to me. It costs way more than $100 a day to house and feed a family every day and I feel their lack of information displays a complete disregard for us and our needs. The bottom line is that we are waiting for them to combine our load with others just to save them $$, at our great expense. .

Service cost: $8000

The movers showed up with not nearly enough space for all my furniture. They should have refused the load, but accepted it and took apart most of my furniture into tiny pieces. They broke down furniture that should have never been taken apart. The load still would not fit. They ended up putting stuff in the cab of the truck. Four guys slammed the truck door shut, on my fragile things, because it was the only way to get the door shut. There was not enough room.

The driver got there in a reasonable amount of time to unload. After the crew had been unloading for awhile I realized we had not been verifying the inventory as it came off the truck. So, I grabbed my inventory I received when they loaded and began checking the numbers. That's when I realized a good deal of the load had no inventory numbers on them at all. I asked the driver and he told me not to worry, he was sure all my stuff was there. That's not professional or acceptable in my opinion. Everything should be inventoried. They tried to give me a box spring and crib mattress that didn't belong to me. I realized we were missing a ladder for our bunk beds, which wasn't inventoried. The driver said he knew exactly where it was- in a warehouse in Louisiana. Yet, I'm suppose to somehow trust that the rest of my stuff all made it. Why would anything belonging to me be in a warehouse in another state is beyond me.

They couldn't get some of the furniture back together. Of course it is some of the same furniture that should have never been taken apart. He said they'd get a furniture repair guy out to fix it. When we called about this we were told there was no furniture repair people in our area. We'd have to file a claim. This confirmed to me that our driver wasn't honest and I became more doubtful that my ladder is in some warehouse. When I confront him he talks in circles and doesn't answer my questions.

They lost a great deal of hardware from all the furniture they took apart. At one point we thought they'd lost a piece that belonged to a bed. The driver suggested they go to lowes and get a piece of plywood to replace it. Just goes to show the respect he had for our things. I would NEVER pay to have this kind of service again. We've had movers relocate us several times. We've always had good experiences. Although things do get broken from time to time, I've never complained because these situations are rare and the customer service was great. This, on the other hand, has been a terrible experience. We haven't even begun to file our claims yet, I'm dreading the process given our experience thus far. I'd never go through this company again and recommend other look elsewhere for a moving company. There are too many good companies out there to settle for one as terrible as this.

Service cost: $7000