Main Moving LLC

I called what I thought was the direct line to my sales agent. Apparently I was wrong. When the gentleman answered the phone he said I was calling Pro Move or Prof Move, he didn't speak clear but I know by the sound of his tone he was a little shaken up when I asked If I was calling Main Moving. He then said, “ YES, THIS IS MAIN MOVING.” When asked who Prof Move was he said he didn’t know, if that’s the case why are you answering the phone introducing yourself as Prof Move. After ending the call with the agent I went through my emails and low and behold I had an email from Prof Move which I received at almost the exact same time as the one from Main Moving. I also received text messages from both companies. The phone numbers that the calls were coming from were nearly identical.

As if moving isn’t hard enough, I have to worry about being scammed. In my attempt to get a few quotes to see if the price was similar amongst the companies, how am I to know what’s real when 2 of the three companies I spoke with are actually the same company disguising themselves with different names!!?? This is for one unethical and two, illegal! I spoke with a third company who of course called me, the gentleman was very nice and polite. After giving him the amount of cubic feet Main Moving had given me, he gave me a price that was much higher than Main Moving. Before I could ask him questions about his company, he began to push me to go with Main Moving. He basically told me that I would be a fool to not call them now and reserve with them. He didn’t make any attempts to ask for my business he kept telling me that Main Moving was a good company and they must have a route available and I should hurry up and call them to reserve before I miss out on their offer. I have come to the conclusion that all 3 companies that I spoke with were THE SAME COMPANY!!

Buyer beware, after further review and reading reviews on these two companies (the third company doesn’t exist btw) it would appear that they have the same customer service agent taking calls. The descriptions that I read from customer reviews illustrate the same rude, disrespectful woman. I also found it funny that the reviews for each company both mention a man named Barry coincidence? This company is sloppy and If I was able to catch that this was a scam, I’m sure others have as well. If you are considering either of these companies Main Moving or Prof Move, you are in for a rude awakening. My suggestion would be to do as I did and run, run as fast as you can. I decided to rent a Pods, 4 of them. This is the worst part, the amount of space that they said I needed was nowhere near the amount of space that my move required. I can’t imagine the thousands of dollars they would have charged me if I did chose them. I could go on and on.


SCAM SCAM SCAM SCAM SCAM.

Move size: 4 Bedroom Home Service cost: $4500

This company sent dishonest, shady movers to my home hours after my scheduled pick up time and I refused to let them move my belongings. This company was scheduled to move my household goods between 6/11-6/13. I agreed in order to help them that my goods could be moved on 6/14. All day I waited for the movers to arrive. I called my contacts at Main Moving over and over again to continuously get the run around and never get a straight story from anyone about what the issues were. I must have called these people over 20 times. I even tried to call the customer service line to try to get a hold of someone who could actually help me and I was just sent back to the same unhelpful people. I was rudely screamed at by the supposed manager Barry and I was told that I needed to accept that the movers would show up whenever they showed up and I needed to let them take my goods. He continued to scream at me and not let me talk and during this call he said I'M CANCELLING YOUR MOVE to which I replied thank you then I will expect and email stating that you are cancelling my move and I will expect a full refund of $1611.70 which was my deposit for the move. He told me I wasn't getting anything back that there is nothing he will do and he continued to rudely scream at me so I hung up. I needed to drive 6/15 10 hours to Virginia to start my new job on 6/17 and that is why the move was scheduled for 6/11-6/13. The driver finally showed up 7 hours late after 7 pm when the sun was going down in an unmarked white truck, barely spoke English, and seemed really sketchy. My Aunt told them to call their boss Barry at Main Moving to find out what was going on and the driver began to step towards my 73 year old Aunt in such an aggressive manner that she immediately turned and came inside my house. The driver followed my Aunt and tried to enter my home without permission and I stopped him and told him to wait outside and I closed the door to my home. A few minutes later I went outside to talk to the driver and the driver began to step towards me in an aggressive manner and tried to talk over me and wave his arms around aggressively. He would not give me his name or his bosses name, he did not even know my name or any of the names of the people working for Main Moving and I knew that if I let these people load my belongings onto their truck I would never see my property again. I do not feel this is a legitimate company, after my ordeal I began doing some deep research into this company and I've read many reviews by multiple people about them stealing their money and property and being a scam. I want this company to do the right thing and refund my entire deposit of $1611.70 and then NEVER do this to another person EVER again. I have had to hire a new moving company and pay more money to have my move expedited since Main Moving decided to screw me over at the last minute. They do not have an honest person working for them and I want my money back as they did not perform and services for me other than causing me a lot of stress and sadness. Not once did they offer to do anything to resolve the situation or make me feel secure in their abilities to move my goods. They were rude, deceitful, and unprofessional. If I could give negative stars I would.

Move size: 2 Bedroom Home Service cost: $1611

When I first spoke to someone from Main Moving I was assured that my move from GA to AZ would go smoothly. I chose the FULL SERVICE move and we talked on the phone and went through all the furniture I had (room by room). I was quoted a MAX of $6200. I was told I didn't even have to be there as long as the movers could get into the house, they would take care of EVERYTHING. I also wanted to make sure I had at least 3 movers because I have moved a lot and know that is what it requires for my furniture. They also talked me out of using other moving companies saying that they (the other companies) would subcontract the move. Funny..Main Moving showed up in a Penske and a Uhaul (lies!). I was also told that they would take care of my stuff as if it were their own because if anything was lost or damaged THEY would be responsible (little did I know they would only be responsible for 0.60 per pound).
As soon as I paid the initial $2200 to secure the move, it became increasingly harder to get in touch with anyone over at Main Moving. There is nowhere to leave a message
I did happen to be home when the movers came, thank gosh! They showed up at noon (2 movers, not 3) and when they walked in, they said it was going to be closer to $8000. I had a BINDING estimate..not sure what that means now. I would have moved myself if I knew it was going to be that much, but now I had no choice as I was selling my house Monday and it was Thursday. They came down and said they were finished and could I walk through to make sure they had gotten everything. They had left out an entire closet and 2 bathrooms as well as a lot of my original artwork sitting in the middle of one of the bedrooms (ummm..no. You're not done). They had run out of boxes and proceeded to throw the rest in the back of the truck.
A day before my things were supposed to arrive in Phoenix they inform me that it will be another $1400 for a shuttle fee. I told them I didn't have all this extra money they were demanding and they said they would hold my furniture hostage in a storage unit (at my expense) until I paid the extra "IN CASH." I found out according to the FMCSA that I should have AT LEAST had 30 days to pay the shuttle fee.
They lost a piece to my very expensive upholstered king bed, so they couldn't put that together. They left the dresser and another piece of furniture on its side with no feet (I paid for them to assemble all major furniture). They crushed every single lampshade because they threw them in various boxes with shoes and printers (why not when you're only paying 0.60/lb). Own giant MFC printer was thrown in a box upside down. They put a 12" crack in our other dresser, broke 2 dining room chairs, and left UNLABELED boxes everywhere to where we couldn't even walk through the apartment. It took us so long to find the things we needed because NOTHING WAS LABELED!
I will be filing complaints with the FMCSA, going to the news, calling Clark Howard, and anything else I can do to expose these con artists for who they are DON'T USE THEM! They are scammers!

Move size: 2 Bedroom Home Service cost: $9200

Main Moving showed up on 3/14/19 to pick up our things. The driver came in a 26ft box truck. He informed us that he was going to have to load that truck and then offload onto a bigger truck and didn't want to do that so asked if we would be ok with waiting until the big truck was ready later that day. We said yes. No truck ever showed. After countless phone calls I was told on 3/15/19 that someone would call me by 3/17/19 and let me know what was going on. On 3/19/19 I was told that unless we could wait longer we weren't going to have a truck. On 3/21/19 we were told that we would have a truck the following day and they finally took down a verbal inventory. The morning of 3/22/19 I received a call saying that they were not going to have a truck for us and that they would be refunding our deposit of $1750.00. On 3/24/19 I received a call informing me that they were not refunding my deposit since their driver had informed them that we had refused to let him load our things. Since the 24th I have called probably 4-5 times a day and have not been able to get a hold of anyone. We did not refuse to let the driver load. In fact we told him to load the 1200cf that we were allowed and whatever was left we would leave behind. He told us he didn't want to load and then unload/load again and we agreed to wait for the other truck. I never thought it would be an issue and while he was there I tried several times to get a hold of someone at Main Moving but never did so when he said he talked to them we believed him. I just want my $1750 back and for this nightmare to be over.

Move size: 3 Bedroom Home Service cost: $4900

Terrible service!! Main Moving LLC will promise you the world, take your deposit and then disappear! We paid our deposit and were promised 3 professional movers on the morning of 3/1/19. We must have called this company 50 times to find out where our movers were and we were constantly either lied to or hung up on. Nobody showed up until 7pm on 3/2/19!! When the movers finally showed up a day late, there were only 2 of them and they were rude and clearly had no moving experience at all. They demanded to be payed the full price up-front and then threw our boxes in the snow when I refused. We are now taking legal action to recoup our deposit. AVOID MAIN MOVING LLC AT ALL COST.

Move size: 2 Bedroom Home Service cost: $1200

I moved to New Mexico 2 years ago and my children and I's things were in storage all that time. Being a single mom it took some time to come up with the money to finally have our things moved from Florida to New Mexico. I put the deposit and 2 days before the move someone supposedly ACCIDENTLY cancelled the move we got everything straightened out. Was told we would get a call 24 hours before pick up and then movers would call at least 3 hours before they were going to get there. We didn't find out they were on their way until 50 mins before they showed up. This was 3/4/19. I was told by SIMON the supposed booking manager that my things were going to be delivered sometime between 3/8 - 3/10 I took these days off to make sure I was home for them. I tried calling the office to get a confirmation date for almost a week simon wouldn't take my calls wouldn't return phone calls the sales people were very rude all they cared about was suckering more people into going with their company they don't give two craps about the people they have contracts with and have already paid for half their move. And pierre the salesman who I was speaking with and helped me get signed up said AND I QUOTE.. I will be here for you through the entire move.. BS once they got the deposit and the money when they picked up NO ONE WAS THERE FOR US PERIOD. The only one who seemed to help with the pick up driver who was helping me actually communicate with people. Once Simon finally contacted he said everything would be delivered on 3/16 well here it is delivery date. NO PHONE CALLS FROM ANYONE. I have tried calling and no one picks up the phone will be filing suit to get money back. This company is a bunch of liars.

Move size: 2 Bedroom Home Service cost: $2000

Had to file fraud with my bank since no one from the company would call me back the supposed day of the move. After 1 PM on Saturday 3/16 all calls just rang and rang, no option to give voicemail. I suddenly get a call today 3/25 (MORE THAN ONE WEEK AFTER MOVE WAS SUPPOSED TO HAPPEN) from someone asking what happened. What a scam company. They only "care" to save their skin if you complain. The site went down today too on 3/25/2019 which is even more suspicious - screenshot proof here - https://imgur.com/a/HVnpqs0.

Move size: 2 Bedroom Home Service cost: $2700