Luxury Van Lines

Terrible

They demanded almost triple what they quoted me and held my things hostage until I paid up. I'm a senior citizen and I felt like they took advantage of me. They were rude and pushy and scared me. Total disaster! I wish I could give zero stars so one star it is.

This company is a FRAUD!!! DO NOT USE IF YOU DON'T WANT TO BE SCAMMED!

They overcharged my move regarding the space used by ~400 Cubic Feet. The estimated amount on the BOL was 2300 Cu. Ft. When the truck was loaded, the mover wrote down the wrong number on the top of the Semi, counting from the back of the truck instead of the front (used to show how much cubic feet was used). It was close to 1900 Cubic feet used when the truck arrived, which makes more sense since original estimate was 1300 Cu. Ft.

I unfortunately didn't have proof of this claim, other than my eyes and the movers who offloaded the truck, along with the guy who took a picture after the truck was loaded. The company didn't even attempt to rectify this with him or compensate me in any way.

I only heard stories about bad moving companies, but now I know they exist. Take your business elsewhere and pay a little extra for a quality company like Allied Van Lines.

Worst movers ever

Wish I could give negative stars. The movers came at 10 pm after delaying by 1.5 days and finished at 3 am! They then called the next day to increase the move cost by 50% and threatened to throw our stuff out after taking it to a warehouse 5 hours away. Finally things got delivered (by an absolutely awesome driver) but broken lamps, missing bed parts and scratched legs on furniture. Customer service was rude and does not care! We got allocated this mover last minute by a broker. If you see this name, run!

IF I COULD GIVE THEM ZERO STARS I WOULD!

This company does not care about your items! My items were damaged, wet, and missing!! Have of my items never made it! I don't know if they stole the stuff or just sent it to somebody else! All my personal items I will never get back! I'm filing a report with the BB too. Somebody needs to do something about this! I paid a lot of money to have my items transported to me and trusted them with my personal items! I can't believe people actually run a business like this and they are still in business! The only good that came from this was the driver of the truck. He couldn't believe the disrespect either. Insurance may get me some money back but I will never get my missing items back! THESE PEOPLE ARE LIARS, THIEVES, AND SCAMMERS!! DON'T USE THIS COMPANY!

The absolute worse

They did not show up the day they were suppose to and kept giving excuses then “claimed” they wanted to come at 10pm.Then Broke two TVs lost screws for the bed so it couldn’t be put together .Raised The price twice . A true scam. Avoid at all cost

The WORST of the WORST

I would leave -5 stars if I could. My experience is far to long to tell. Sort version is. They jacked up the estimate 10 min after they got there. Damaged the front and back doors during the move. Came a day late. Left a bunch of my stuff in another state. I called, left VM's, sent emails. With NO response at all. I filed claims with their "ins" only to offered $108 .I appealed charges with my CC to only to have it denied 4 times so don't think using a CC will help you.TheCC said they provided the service even after I said they had breached the contract. I have requested an arbitration hearing from the LVL with no response. I am currently filing suit against them as of 08/17/2021. This has been going on for over 1 year now. So save yourself, and spend a little extra on a reputable company. Just Google Luxury Van Lines DOT#

Luxury Van Lines Dot# 2131013 There's the URL Below

Luxury Van Lines MC # 742252

https://www.google.com/search?q=luxury+van+lines+dot+number&rlz=1C1CHBF_enUS847US847&oq=&aqs=chrome.0.35i39i362l8...8.3091614392j0j15&sourceid=chrome&ie=UTF-8

The URL Below is a link to the BBB reviews who currently have an alert out on this…

Worst experience EVER!!!!!

DO NOT USE THEM.... this is a Scam! we were quoted a low ball price to get our business. They only take your checking info for the deposit so no credit cards which would allow you to appeal the charge. They arrived and before even looking at the stuff the rep stated this was way under quoted and they increased the price by 3xs. We called the person who set it up and she basically stated too bad pay or we'll leave. At this point we were stuck all the plans were in place to move that day. I'm assuming they know this and they take advantage of this fact. We had to pay and again cash or check... no cards. During the move they were extremely rude. The move was set up to be in SC from CT and in 5 days at the earliest. So we had plans to arrive prior. We get a call two days later saying they'd arrive the next day, we hadn't planned to be there yet. We were rudely told "do you want your stuff or not?" So we drove through the night 13 hrs to meet them only to have them arrive 24 hrs later. When they arrived they again demanded cash before we got our belongings. Then told us it would be a couple hundred dollars more to go up our steps, which was disclosed prior. They refused to unload the…

Terrible movers

Movers did not show up on first day without any notification. Promised to show up the next day and still nothing. Now they promise to show up the third day. I’m not gonna hold my breath. Everyone I’ve talked to is very unprofessional. Mover told me he couldn’t make it to my house because his truck was full and has to cancel on three other people who needed their services. These people do not care about you or your things. If you are reading this or any other of the terrible reviews for this terrible company DO NOT USE

Very rude and unprofessional

They do not answer the phone. Lied and told me my stuff was on the way and 2 weeks later still do not have my stuff. Vanessa is very unprofessional called me a liar and started screaming at me over the phone. Al and Mike the drivers and loaders told me that they would be back to get my stuff the next day and never showed up and blocked me when I tried to call. After serving in the Army for over 20 years and moving over 10 times this is by far the WORST movers ever. They could not tell me where my stuff was and refuse to answer any of my phone calls or emails. DO NOT USE THIS COMPANY. THEY SHOULD BE OUT OF BUSINESS.

Fraudulent business & gross negligence

- These guys scammed me and many other with extra charges and threats to refuse to load/unload items until extra payments were made

- They forced me to sign blank contract forms before they would even begin work and threatened to leave and I would lose my deposit if I didn't sign them BLANK

- They then filled in insurance coverage and inventory later without my knowledge

- They damaged over $3k of property and refuse to compensate me

If interested in joining the class action suit, please contact me

Wose experience very poor service

Do not use this company. They charged a lot more then what they give you the estimated. The customer service is very ruth’s and not professional. They don’t want to help or listen to you at all If you need their help after you pay them.( They gave an estimated with only $2150, but I have to pay them almost $3,287. When they delivered my stuff I received a damaged flat TV 55 inches and also missing two large boxes. Once I tried to claim my case. They returned back to me only $30 for the TV about my two missing boxes they don’t do anything. They said that they could not find any boxes left in their Warehouse. That all I get the answer from them. I tried to contact the customer service but they talked Very rude and unprofessional also they keep hang up on me. Do not use this service.

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SCAM

Seems like good pricing in the beginning, it's a SCAM. They will charge you a TON more upon arrival, men who picked up items also brought up getting tipped before they even enter your property and make it seem like your stuff may not be in the best hands if you don't tip (they then complained about the amount I did give them). Overcharged me for a "long carry" fee as well. Asked for an additional $1800 at arrival on top of my quote - if you don't agree then you lose your entire deposit!! Supervisor Vanessa is not helpful either, she does not treat you well nor care about your complaint.

Liars abound, DO NOT USE!!

Very bad experience all around, came on time but overcharged us by at least $1200. Said that we didn't understand what they we're saying when they said something different. Very rude on the phone when trying to get updates on our stuff, actually yelled and demanded we stop contacting them. Many items were broken including an antique, one of a kind table bought by my late grandfather, which was split almost in half, then they blamed the movers, which they outsourced themselves.

Luxury my Ass.

Shifty, dishonest, unhelpful, rude. the only people of any note in the whole process turned out to be a third party.  figures.  these guys also operate with Liberty moving and i'd advise you to avoid them both like a charging elephant.  it will cost you much more than they quote and there's very little you can do.  trust these reviews not just mine.