Long Distance Relocation Group Inc

I reported them to Better Business Bureau. They have a "F" rating.
They owe me a small refund around 400.00 after me paying around 7000.0006/23/2018
BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : The customer States that the First available delivery date is March 11th and we delivered on April 21st. Per our contract we have up to 21 business days to make any delivery to any state by law. Based on the two dates provided by the customer, we delivered on April 21st which is 30 business days from the first available delivery date meaning we were 9 business days late. Based off this information (provided by the customer) we are only obligated to reimburse $270 dollars based off the rate of 30 dollars per business day. In the interest of the customer and for the inconvenience, we will honor the $420 as stated previously. Keep in mind business days do not include weekends.

This company still refused to pay it even after admitting in writing that they were at fault and owe me.
Please..Please do not hire this company no matter what they promise.

Move size: 3 Bedroom Home Service cost: $8097

I was quoted a price to move $2649.72 by Matt Slawdowski on 8/20 for my move from Philadelphia to Las Vegas, NV the day of the move on 9/4/18 I was charged $7499.25.
I was sent a moving quote from Long Distance Relocation Services on 8/20 from Matt Sladowski in the amount of $2649.72. I understand that is an approximation but the day the movers came to move now the amount almost tripled to $7499.25. It is now Sept 20th and I have been trying to reach the company to get an update of the delivery and no one from the company has returned any of my calls. I reached out to the mover in PA at 201-375-1478 name was Anthony and no one has responded. I keep calling the number 877-285-7001 as well as the local Florida number of 954-594-1662. The entire contents of my home including furniture, clothes and family memorabilia were included in the boxes. I am a senor citizen on a fixed income and still waiting my delivery but have been unsuccessful in anyone getting back to me. I know the company has a US DOT 2580447 and ICC/MC # 903386. I am not sure what to do at this point except to begin litigation about this company . You call the company and they utilize an answering servie and no one ever returns your calls. I am missing jewelry as well as a computer desk!! PLEASE STAY AWAY FROM THEM!! THEY ARE A JOKE!!

Move size: 3 Bedroom Home Service cost: $2700

I was quoted $2649.72 by Matt Slawdowski on 8/20 for my move from Philadelphia to Las Vegas, NV the day of the move on 9/4/18 I was charged $7499.25.
I was sent a moving quote from Long Distance Relocation Services on 8/20 from Matt Sladowski in the amount of $2649.72. I understand that is an approximation but the day the movers came to move now the amount almost tripled to $7499.25. It is now Sept 20th and I have been trying to reach the company to get an update of the delivery and no one from the company has returned any of my calls. I reached out to the mover in PA at 201-375-1478 name was Anthony and no one has responded. I keep calling the number 877-285-7001 as well as the local Florida number of 954-594-1662. The entire contents of my home including furniture, clothes and family memorabilia were included in the boxes. I am a senor citizen on a fixed income and still waiting my delivery but have been unsuccessful in anyone getting back to me. I know the company has a US DOT 2580447 and ICC/MC # 903386. I am not sure what to do at this point except to begin litigation about this company . You call the company and they utilize an answering servie and no one ever returns your calls. I am missing jewelry as well as a computer desk!! PLEASE STAY AWAY FROM THEM!! THEY ARE A JOKE!!

Move size: 3 Bedroom Home Service cost: $7500

DO NOT DO business with this company !! Terrible experience.

First they gave us an estimate quote which was then completely changed at pick up date. By completely I mean more than double the estimate!! Seriously ? So that is the way they lure you into the job.
The team that came in mentioned they could not to anything and at that point you are practically forced to move forward with them.

They guarantee by contract delivery within max 7 business days from pick while they delivered 14 business days later.
Terrible customer service, you could only call a number and leave messages with receptionist and were called back only once saying they were going to deliver a little later than on contract and they were going to give us some discount which of course never happened. When the driver finally called to tell us they were going to deliver he basically demanded payment or was not going to deliver our goods.

Once our goods arrived, we had 3 missing boxes, missing furniture pieces, broken vacuum machine, broken floor lamp, broken shoe rack.
A real nightmare ! I filed a claim but still did not hear from them!

STAY FAR AWAY FROM THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4500

AVOID THIS COMPANY AT ALL COSTS!

Here's why:

1. We were charged nearly DOUBLE our estimate (which I was very specific on)

2. They lost our mattress and box spring (how do you lose such a large item??)

3. I had to jump through hoops to try to get someone to contact me back, and still cannot seem to get a hold of anyone at this company

4. Nearly a year later, they have yet to pay the claim AND the claim company has stopped working with them for a lack of communication

Here's our story..

My husband and I moved cross-country from CA to NC last December. I did a lot of research to find the right moving company because all of our belongings would be in the hands of the mover we chose. To say I am disappointed is an understatement.

First, we were CHARGED NEARLY DOUBLE the estimated quote. But, everything was already on the truck and no way to verify, so there wasn't much we could do. We could pay them to take everything off the truck, which would then also mess up all of our moving plans, or pay the new quoted amount.

The shipment arrived about 2 weeks later, but our queen mattress and box spring were not on the truck. However, the truck driver knew there was "a mattress" on the truck and proceeded to unstrap someone else's shipment. I told them it was definitely NOT OUR MATTRESS (foam vs. our spring mattress) and it was part of someone else's shipment!

Losing our mattress is only the beginning. The worst part was trying to get in touch with someone afterwards to get it settled. The truck driver was helpful in giving me a phone number to call. I called Robert, a company supervisor, initially when we realized it was missing and he said he would look at the warehouse in California. I NEVER HEARD BACK from him after that, even after calling him numerous times. My call was always put to voicemail and I'd get the same text back saying "Can't talk now. What's up?" I'd then proceed to text him back, asking for an update on our stuff, but never heard back from him.

Fully frustrated with the situation, I texted and called Michael, the sales rep who originally set up our move. He was extremely helpful from the start and looked into it for me. He also did not hear back from anyone, so he gave me a customer service email to try.

Finally, I heard back via email, they checked the warehouse and didn't find our mattress, so we had to file a claim through a service. The service then could only deal with the provided insurance (60 cents per lb).

The claim service took a few months of waiting, and finally, we signed the release and were to receive payment from the company. Now, nearly a year later, the company has yet to pay our settled claim. The claim service has even stopped working with this company due to a lack of response. The same exact issue we have had since we handed over our belongings to them.

I never would have expected a moving company to LOSE A MATTRESS. It was literally the largest item in our shipment, and will cost much more to replace than it did to ship in the first place. I understand we signed a contract, however, I think it's only fair to be reimbursed by the company for my items that were very obviously not on the truck. I paid to have something shipped, and it wasn't.

I am VERY DISAPPOINTED in the lack of communication and poor service I have received in trying to contact this company. Don't be fooled by the helpful sales reps, after the move the company will disown you and any issues you had with your move. Not only is this company UNPROFESSIONAL, but their behavior is completely unacceptable from any business.

You know it's bad when the only option left is to write a review. I really just wanted this dealt with the right way. If you're reading this, consider yourself WARNED.

Move size: Studio Service cost: $2846

Their salesman assured me they could do same day moving from new Jersey to pennsylvania, but AFTER everything was on the truck I was told it would be 48 hours until I even knew my delivery date, and 2 weeks later we still hadn't heard from them. It took dozens of phone calls and spending an extra 5000 dollars (3 times the original estimated cost of the move) just to finally get my stuff to me, and that only after lawyers got involved. This company is borderline criminal. Do not under any circumstances use them. Also 30% of my belongings were water damaged beyond salvation.

Move size: Partial Move Service cost: $8000