Liberty Moving Group

I have to say, after seeing these reviews I was definitely skeptical; however from the initial phone call from Jack, everything went well. I needed a last minute move out of my apartment in NYC for a job relocation. We spent the whole time over the phone going over all the items needed to move out of state and Jack explained everything from start to finish..

Best part Liberty Moving Group was able to accommodate my move on such short notice and next day, they were here !

Charlie and his crew were extremely efficient and wrapped everything perfectly..

Week later I received my goods in Texas and not a scratch was visible.. I am very grateful for Liberty Moving Group. I would recommend Liberty Moving Group despite what I have read online..

Move size: 1 Bedroom Home Service cost: $1940

DO NOT USE!! These people are criminals. They completely underestimated the cost of the most. The final bill was four times the initial estimate. Well some of this was legitimately me having more than I realized, The cubic feet that they quoted me for would not have come close to being enough for the things that I accurately told them about. They charged me almost $8000 to move a 1200 sq fr 3br house from Boston to CT. There was no dining room table and fairly minimal furniture. Unfortunately they take a big deposit. They underbid the initial and then call two days before for a final breakdown. I was pretty accurate with what I had at that point and they gave me an updated estimate of $3600. Final bill was $7800.

When I tried to call to discuss the issue with them, they hung up the phone on me. When I tried to call back I was on hold and they would not pick up.

To make matters worse, they broke several items and it's proving difficult to file a claim. DO NOT HIRE!!

Move size: 3 Bedroom Home Service cost: $7700

When the moving truck appeared 2 days before my condo closing the first thing the man in charge (JR) did was to increase my charges from $4000. to $7000. saying that I took up more cubic feet (the truck was losely packed), I had already been increased fron $2000. to $4000. the day before I was told there would be 3 men instead there were 5 men JR didn't do anything except talk about his family and how much he earns until I agreed to the increase (had no choice)I asked them to wear masks (covid-19) JR told me he didn't believe in it. The other men either had them below their noses or not on at all even though I kept saying something. JR told me my items would be delivered two days later, they came three days later with an outside contractor who said he was doing a favor He charged me another $250. to go to the 2nd floor. I had 11 items damaged

(my furniture is only 4 years old), one item is my grandmothers sewing machine which is an antique and am missing all the decorative screws to my standing mirror, bed frame (which they packed)and worse of all my late fathers tool chest is gone. I have called 3 times, Adam kept telling me they will look for it and call me back but nobody calls back, I asked to speak to a supervisor but Adam would not connect me. I sent JR many textes which went unanswered still no tool chest. It seems that it has been stolen as things don't just disappear. This is unacceptable!!

Please don't employ this moving company!!

Move size: 2 Bedroom Home Service cost: $7000

AVOID AT ALL COST .

These people are not legit movers . They are scammers and liars . Destroyed up to 10k worth of damage , the manager Mike is an awful , terrible person!! We thought we called Liberty Movers and Storage which is based in NYC , but seems we weren’t the only people to fall into this trap. They at first tell you a good price but later hold your stuff until you pay for a higher rate . It got to a point where we had to call the cops and file a report , please , please avoid !!

Move size: 4+ Bedroom Home Service cost: $70000

Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out.

Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day.

I would not recommend Liberty Moving Group To anyone!!

Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out.

Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day.

I would no recommend Liberty Moving Group to anyone!!

Move size: Partial Move Service cost: $3000

Moved from NY to FL - was in contact with the company voice Derrick who gave me a great price for moving and painted such a great team of people. I've been planning this move for months since March speaking with Derrick as my dates for the move kept changing. Finally, the time came to move (Nov) and they showed up. The price went from $1800 to $5000 claiming the cubic ft was more than they anticipated meanwhile I send a video of the Apt showing what I had. I was then out in a really desperate position as I couldn't find anyone else or even a truck to rent and had to give in and let me load my stuff. Upon delivery, they damaged my Sony OLED TV, picture frames, my color laser printer, and furniture. They said to file a claim which after 3 months "Anthem Claims" assessed the damages @ $81.00. This is a fraud and a scam company and they claim to take credit cards and they do not when they show up. DO NOT USE THESE PEOPLE FOR ANYTHING - They are a ripoff - if you are considering using this company - move it yourself and save money and your property from being damaged. I will now contact the better and lodge a complaint regarding this scam of a company. I've heard of people having these horror stories with moving companies - now I'm one of them. I implore you to run if these people contact you about a move - Do not use Liberty Moving Group!

Move size: 1 Bedroom Home Service cost: $5000

This might be the worst moving company I’ve ever dealt with. Unprofessional does not even come close to the experience I had with liberty moving company. First of all they lie about the price, then showed up to my apartment asking for 2000 in CASH on a Saturday in a sketchy budget box truck. It took 3 weeks longer than the guaranteed arrival date go receive my furniture and I was without furniture for 4 weeks in my apartment. An absolute nightmare, the “shipping manager” called me a liar multiple times and was outright rude. I would rate 0 stars if I could I hope they don’t survive COVID because it’s an outright scam. I have never been more angry about an experience in my entire life, this was beyond stressful. F*ck u Liberty moving

Move size: 1 Bedroom Home Service cost: $3000