Kingsway Van Lines Inc

We had recently used this company to move from Edmonton to southern Alberta. When the movers had arrived they were throwing around my things and I called them out on it. When they left they we had the understanding that our furniture would arrive between December 1-5. Well when our belongings did not arrive we had sent an email and they explained that is when our belongings would be leaving between then and it will take 7-12 days to get our belongings to our destination. We waited the 12 days, still no sign of our belongings. When we emailed them again asking where our stuff is they said it will take 7-12 BUSINESS days. We were not happy. When they finally delivered on December 27th they said they'd be here between 2-6 o'clock, they showed up at 9 pm as my husband and I were getting ready for bed. We only received half our crib, which the guy tried to blame me and my grandmother for not grabbing. our TV stand was damaged and it was obvious they did not treat our belongings with respect. We are also missing pieces of our bed and cannot but our bed back together. They also gave us someone else's screws that we had found in a bag of ours. They also almost gave us someone else's cot that clearly had a different tag colour than ours. We filled out the claims form and they are now saying that it will take 6 to 8 weeks to process!! HOW in the world does a 9 month pregnant woman get her crib and nursery set up when she is missing half her crib and her baby could be here any day!? I am absolutely disgusted with the way our belongings were handled and the customer service was awful. If I could go back I would have called a different company that has better ratings. This company just scams innocent people and gives them the run around. I do not recommend them to anyone.

Move size: 2 Bedroom Home Service cost: $1300

Moved from lloydminster,Alberta to Brechin, Ontario on June 13 the picked up my stuff. They damaged my newly refurnished hardwood floors and damaged walls that where just painted as the house was for sell. That was just the start of the damage they did to my stuff. My kitchen table and chairs had chunks taken out. My dressers drawers were broken. Total estimated damage was over $3500. I also do not believe our load weighted as much as they said. They charged us over $8100.

Move size: 4 Bedroom Home Service cost: $8100

The quote was not correct based on the list of items that were sent to them. The price inflated and things were added without knowledge and billed for supplies. They would not do anything till the money was paid by interact email money transfer. The credit card fee to pay was 33%. The stuff was damage and broken. The movers took no care of my walls that were recently painted. Damage some of the walls and stains all over my new place.
Then filled out a claims form and sent that in was told someone will contact me. Their claims department is a scam no one has contacted me till today. Once again emailed to find out what happend to my claim? We will get back to you. Yet nothing its been 7 weeks from the day the claim was submitted. This is the first and last time I would ever use them! The manager even had no courtesy to hear what the complaint was about and hung up on me! Now that's service isn't it??

Move size: 2 Bedroom Home Service cost: $7000

This was just a horrible experience. It started with them showing up a week earlier than planned to pick up my items (Halifax to Ottawa) - so I had to book work off on short notice without pay.. and having me wait a month and a half for my items to arrive in Ottawa. I loved sleeping on an air mattress for that long!
The movers in Halifax were VERY rude, tried to add extra costs, didn't move the truck close enough to the door (they had the room to) and I ended up moving all of my items to their truck while they walked to McDonalds and smoked - so I could avoid a $450 "long carry" charge. They were also 5 hours later then they said they would be.
When the items finally arrived in Ottawa, a bunch of items were damaged, boxes were ripped open, etc.. and they offered me a measly $45 for my damages.. 8 weeks later!! There were roughly $5000 in damages.. that $45 will definitely go a long way..
I then emailed them about the horrible service and how I would like to speak to someone regarding this.. the person I spoke with ignored me, and now she's on vacation until the 28th so I guess I'll have to wait until then because no one else will answer me :)
No matter the cost and what you "THINK" it will total, do not go with this company. So much stress and horrible results. Go with ANY other company.

Move size: 2 Bedroom Home Service cost: $7000

THE STAFF WILL LIE AND HOODWINK YOU INTO THINKING ALL IS FINE UNTIL YOUR POSSESSIONS ARE IN THEIR HANDS - THAT'S WHEN THE ADDITIONAL HIGH COSTS AND INTIMIDATION TACTICS START!!
LIZ, DAVID, MICHELLE AND ESPECIALLY MAYA ARE CONSUMMATE LIARS AND FRAUDSTERS. OUR POSSESSIONS WERE BADLY DAMAGED AND FEES WERE OVERCHARGED DURING THE JOURNEY FROM BC TO MANITOBA. THE STAFF REFUSED TO APOLOGIZE FOR THEIR MISTAKES BUT TRIED TO PLACE BLAME ON EVERYONE & EVERYTHING ELSE. IT'S A COMPLETE WASTE OF TIME & ENERGY DEALING WITH THESE CROOKS. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. THEY WILL SCAM YOU EVERY WHICH WAY THEY CAN!

Move size: 4 Bedroom Home Service cost: $3200

Worse movers EVER, stay away!!

i can write pages and pages and pages of our horrible experience….
we paid for full pack and full unpacking service, and a move within ontario
the movers packed like a bunch of drunken teenagers. (packed toilet stuff with kitchen stuff, dumbbells on top of china and ….) did no such thing as writing a list of items and labelling the boxes that the website claims. truck that loaded our stuff was not the same truck that unloaded (so they moved our stuff to another truck on the way). as a result every major furniture is broken (bed, sofa, dinning table, chair, frames, plants and …) their claim policy is horrific they pay you back for damages by weight and they actually decide what the weight is with their own estimates even-though the weight of our furniture was much more and we were willing to have them come weigh it. lastly the movers who came refused to unpack (even though we had paid an arm and a leg for them to do), saying its crazy they have never heard of unpacking!! at the end of it we were able to get 80% reimbursement for the unpacking that did not happen and peanuts for the damages. the money they returned for damages will cover shipping of the new furniture I need to buy!! oh we so wish we had rented a truck and did all the moving ourself… HORRIBLE HORRIBLE HORRIBLE experience….
Service cost: 6700.00 CAD.

Service cost: $6700