Kingsway Van Lines Inc

STRONGLY NOT RECOMMEND - Labour was great at both ends. Picked up on Friday 1 bedroom condo - was suppose to be delivered next day.  Actual delivery date six days later.  We were left without cloths, furniture, belongings.  When we called to find out where our truck was on Saturday we were told the truck broke down and our goods would be delivered the following Thursday and they would see what they could do to compensate us.  When we called on Monday to speak to the Operations Manger to say this was unacceptable they said they would see what they could do and call us back - they did not - when we tried to contact office again they would not take our calls. Price paid was more than double what was quoted. and there was no compensation for the six day delay.  Very poor customer service - when we asked to speak to someone else in the office (ie: owner) were told he is never in the office!.  When the delivery was finally made they had another delivery to a city close to ours.  From this we surmised the truck probably did not break down they just did not want to delivery our goods, the next day after pick up as promised, then go back to Toronto and have to delivery to a city close to ours five days later.  This would have been fine with us if they had just communicated this from the beginning.  We would have packed a change of cloths separately and brought them with us - instead we were stuck with the cloths we had on our backs until our goods were delivered. Don't be confused  when the truck shows up with Troy moving on the side, we had a quote from Troy as well and could not understand why they showed up - apparently Kingsway bought Troy trucks. Would never recommend Kingsway to ANYONE period.

Service cost: $1900

Quote was double upon arrival. Took 2 weeks to deliver. Horrible customer service. .tore up the lawn and trees trying to put an 18 wheeler where it obviously wouldn't fit. We're yelled at by the movers who were more concerned with their broken light which would cost no more then a dollar to replace. Stay away! The start of the process was great. The men who picked up the stuff we're very nice and efficient and used an appropriate sized truck.the woman Tracy at reception was also great. I went with this company as they had the best rate. 2 weeks after when it came to delivery things took a in for the worst. The quote changed by double and since the truck the size of a small business could not park close enough to the storage unit we were using we were then charged more money. Then men were rude and I have yet to experience this kind of service in my life!

Service cost: $2500

This is a great company to deal with.  I had a few issues with the move and had to cross my fingers that these people would be fair and reasonable.  (Issues involved a delay, partly due to a misunderstanding on my part plus the timing of the move, which took place over the Christmas holidays, and an item that was accidentally damaged by the local crew delivering my stuff).  Both Liz McLean and Maya Bloom were extremely responsive and have a lot of integrity -- this is the most important thing to me in working with any business.  I would say that the service is just as good as any other mover out there, but most importantly, these are very good people who care about their customers and will treat you well.  For this reason I give them 5 stars.

Service cost: $8000

This is the worst experience I have ever had. kingsway van lines quoted my move at 1800 dollars and when the move was over the grand total was 4700 dollars. I did not find out about the price hike until they had my belongings and would not relinquish them until I paid. It was really extortion and they should be shut down. I was missing 15 items and 13 were damaged. They also will only pick up and deliver on their schedule and will charge you for extra days if you can accommodate that schedule. Their customer service is as pathetic as their work and they should be shut down. I basically paid them to vandalize my belongings and steal whatever they felt like. don't expect anything when you try to claim your lost or damaged items either, they hide behind the small print in their contracts. This company is disgusting  and incompetent. the fact that these crooks can extort people like this in Canada is rediculous. Please consider your options before dealing with these thieving, incompetent, rude and disgusting people. this company needs to be shut down!

Service cost: $4700

I have just been reading some of the other reviews and have to agree with them that this is the worst moving company that I have ever had the displeasure to deal with. They did not show up when they said they were going to be there and I had to keep phoning them to find out when they were coming. We had a small office move that needed to be done before month end and the only way it actually happened was through my persistence to light a fire under their [EDIT]! Their Senior Operations Manager in Ontario was a complete incompetent to deal with and would not return any of my calls. The best part was when the movers/morons took two additional office chairs with them on there way out the door that did not belong to us. They were sitting out in the entry way of the office complex that they had to walk through to get outside. When I inquired with their Senior Operations Manager about there return to the building owner, she replied that it would cost $650 to have them sent back!! Unbelievable!! Do yourself a favor and stay away from these idiots.

Service cost: $1800

I was really impressed with the level of service I received from Liz she actually took the time to help out and explain everything. My husband was already in BC and myself and my 3 kids were left to deal with the move on our own.
She was great to deal with and answered all of our emails and questions (both me and my husband were emailing her..lol). She was patient and great to deal with - she herself deserves a 5 START.
As for the move iteslf, everything went ok - no major delays or damages, some very minor stuff. The staff were great and the price at the end was reasonable.

Service cost: $5100

Please warm the public of this horrific moving company, Troy Transportation, also own Atlanta Van Lines, Kingsway Van Lines, Armour Van Lines, Trilliums Moving and Storage ..They overcharge the clients for weight, returns their belongings smashed or destroyed. Change the name of the business only to avoid any consequences. Take no accountability and make a living at conducting business this way. They do not return calls to the BBB. Go to Troy Transportation Moving and Storage to read their reviews. They delivered our belongings with close to $20,000 in damages not to mention the overweight price they charged us and provided no proof of weight. They are not part of the Canadian Association of Movers! They should be in jail!!

Move size: 2 Bedroom Home Service cost: $3000

A few years ago I booked Kingsway to move some used furniture from Calgary to Regina. I cancelled the order and booked a different company. Kingsway forgot to cancel the order and then the confusion began. The pick up contact without realizing it was receiving instructions from 2 different moving companies. The moving company was scheduled for 9 am. Kingsway called and said they would be late. The pick up contact had to change his schedule and went to work and the moving company I selected went to the house at 9 and there was no one there - so they had to go for a break. I had gone to great lengths to make it painless as the man I was buying from was a busy oil executive. I called Kingsway and asked for an apology and a small credit for the inconveniences. I was thinking $100 or so. Liz McClane took the call and was hard and rude and said "you mean you want me to give you money for a move we did not do??". She was a typical hard fast talker. I never did get an apology and the move could have been a complete disaster. They are a sketchy and rough group is all I can surmise. If not, Ms McClane, a senior staff member should be fired.

Move size: Partial Move Service cost: $1200

The quote was not correct based on the list of items that were sent to them. The price inflated and things were added without knowledge and billed for supplies. They would not do anything till the money was paid by interact email money transfer. The credit card fee to pay was 33%. The stuff was damage and broken. The movers took no care of my walls that were recently painted. Damage some of the walls and stains all over my new place.
Then filled out a claims form and sent that in was told someone will contact me. Their claims department is a scam no one has contacted me till today. Once again emailed to find out what happend to my claim? We will get back to you. Yet nothing its been 7 weeks from the day the claim was submitted. This is the first and last time I would ever use them! The manager even had no courtesy to hear what the complaint was about and hung up on me! Now that's service isn't it??

Move size: 2 Bedroom Home Service cost: $7000