Kingsway Van Lines Inc

This is a shocking review. Im a cancer patient who needed to move from Toronto to London, Ont.  Moving is stressful and I had hoped for a reputable company  I couldn't have been more wrong.  While they did show up the actual move was almost thrown together by these men.  The leader brought his 16 year old son who I tipped $40 before I found out what was stolen. I have been using medicinal marijuana for my cancer and pain.  I had my medication neatly stored out of reach.  Somehow (??) it was packed on the truck with my personal purse. I didn't realize this until they left.  thinking it would be moved and unloaded at my new home. Somehow my purse contents were dumped in a box and all my medications completely gone. I called the company and explained the truth but they denied everything  no one returned calls and I'm now in the position to having to lay criminal charges. My cancer and treatments aren't geared for this kind of stress and it sickens me that Kingsway knows everything and simply lie and don't care? Im nearly 60 years old and I truly hope no one ever uses these disgusting people. I didn't ask for cancer and Kingsway makes me sicker.  .

Service cost: $4000

After months of searching and interviewing moving companies ,I decided on Kingsway van lines , David green after 55emails has earned my respect and admiration ,he never got tired of answering no matter what hour or day of the week it was . the movers arrived promptly ,only thing that threw me off ,was no uniform and no logo on truck. Well as they say, don't judge the book  by its cover, Harprit, Sean and Jason were the most  polite,  hardworking , careful and professional movers I ever met. I am a very fussy and critical person expecting 100%, well I got it . The piano was handled with utmost care and love ! everything was packed and wrapped so well , no damage what so ever occurred once the truck arrived ahead of schedule in Alberta. I choose Kingsway because of their conduct. A big thanks to David, Harprit ,Sean and Jason . unfortunatly I don't know who unpacked in Alberta ,but my daughter said ,the piano was set up properly and nothing was damaged . I spent more money than planned, but I was not realistic in what it would cost, Kingsway van lines are worth every penny I spent thank you for a smooth and painless moving experience ! they moved over 2500 pounds , excellent job and priced right .

Service cost: $2000

Sadly I didn't get a chance to work with Kingsway, but it wasn't from a lack of trying.  Dave was awesome, and if he isn't the owner, he deserves a raise.  My circumstances caused me to go with a company with a lower quote.  However if it wasn't for budget reasons I would've gladly went with Kingsway.  Regardless of the lower quote. As I said Dave went above and beyond to help me, and my circumstances.  He answered every email with the utmost respect, and timing.  It actually saddens me that I am unable to be a Kingsway customer.  I will keep their phone number, and email close at hand though, and will recommend them to everyone I know who is moving. If you want professional, fast, curteous, customer service, Kingsway is the company to call.  Dave knew he might not get my business, but he was still there for me every step of the way.  Next time I need to move, and know in advance.  I'll start saving the minute I know, just so I can use Dave and his crew. Thank you for all your hard work Dave.  It truly does break my heart that my budget controls this move.  As I said up top, if you aren't the owner than  you deserve a raise.  If you are the owner, then wow!  All your future customers are truly lucky to have you on thier moving job.  I even tried to borrow the extra $50 needed to bring Kingsway on board.  :-(  Thank you again for everything you did to try and help me and my situation.
Love and Peace
Loretta  .

Service cost: $450

From reading other reviews, I see using Kingsway as a hit or miss (probably like most other moving companies).  I had done my research on many companies prior to choosing one to move my family across country, and found that Kingsway had a lot of great reviews. The best advice I could give,  is to make sure your move will NOT be contracted out to another company. Kingsway contracted my move out to another company that I had researched, and did not use for many reasons. No one ever came to inspect our house (nor did they tell us it would be contracted out), so on moving day, the movers showed up with a truck that was half the size than was needed. Due to a time crunch, we had opted to have the movers pack our house, including our valuable items, and from that experience I would never recommend anyone use this service. Wine glasses were packed on their side at the bottom of a large box, which of course were shattered, along with other dishes. Our TV was damaged, a dresser did not get emptied and fell apart during the move, antique items got damaged and no longer work, our computer desk was cracked, the legs on our couches did not get removed which caused the mounting locations to be damaged and are now holding the couch up loose, picture frames were scratched, and other miscellaneous items were scratched/dented. While the movers on both ends of the move were nice enough, there was a lot of damage done that could have been avoided if items were handled more carefully or packed properly.

Service cost: $12

I was wary moving my belongings across Canada because so many moving companies seem unreliable in terms of customer reviews.  After calling a few companies of interest, I was impressed with the upfront character and honesty of the salesperson for Kingsway Van Lines.  I voiced my concerns about potentially lost or damaged items, which were acknowledged and reasonably assuaged.  I decided to take a gamble and am very happy to say that it paid off. 
The movers for both the pick up and the drop off were very prompt, friendly, and professional.  They were conscientious about my items as well as not damaging my properties.  I must admit that some of the boxes were in bad shape but fortunately I had well packed all of my items so the damage was minimal.  Larger items were generally unscathed aside from a few scuff marks here and there.  Most importantly, nothing was lost within the move. 
Kingsway Van Lines was very quick to address my needs (I shipped two days after initially booking them), and had my items delivered on the date that I had specified prior to shipping.  There were not any hidden costs and the charges I did incurr were reasonable. I would strongly suggest using this company.  Aside from the "rounded" boxes and the scuff marks (on items that were not wrapped/protected), my experience with this company was highly satisfactory.

Service cost: $1569

Earlier this year my Mother passed away and left me some furniture that I had to move from Quebec to Ontario quickly.  The pieces were of sentimental value to me.  And I was concerned with the moving company I chose to do the move.  After some on-line research I decided to go with Kingsway.  My sales agent was David Green.  He was extremely professional and he made my experience with Kingsway go very smoothly.  The pick-up and delivery times were just as specified and the movers were professional.  There was a discrepancy on my invoice and when I pointed it out, it was rectified, and I was refunded within days of my notification. I had a good moving experience with Kingsway and I would recommend them.

Service cost: $725

Used Kingsway Van Lines for a move from the Toronto area to Calgary.
Kingsway was very professional throughout the move.  While a move during the winter, around Christmas time, the Customer Service Manager that we dealt with (Tracy) has a knack for putting a customer at ease.  She delivered on the promises that she made, which contributed to us feeling comfortable.
Kingway's quote was detailed.  They were not the cheapest or the most expensive, but the thought in their quote reflected their moving experience.
Their personnel were very professional and showed attention to detail (for example having runners and moving blankets on hand to protect the floors).  I appreciated this particularly, because my Ontario home sale closed on the day after the furniture was moved.  The skill with which they moved furniture was indicative of a significant amount of experience in this business.
Tracy kept us informed of the progress of the shipment and responded quickly when I told her that my family was anxious to receive our furniture in Calgary.
Personnel that Kingsway retained in Calgary again, were very efficient and hard workers.  The manner in which they moved my pool into the basement (with two 90 degree turns) without damaging the walls, was again indicative of significant skill and experience!
For an ~10,000 lb move, there was only 1 instance of breakage of a furniture item.  Again, Tracy explained the claim process and helped us through it.
Kingsway also arranged my vehicle move through a 3rd party supplier.  Again, coordination between the 3rd party, Kingsway and myself was flawless. The vehicle was received in Calgary on time with no damage.
I have no hesitation in recommending Kingsway and will use them again on future moves. 
 .

Service cost: $7000

After a lot of internet review to determine the best mover to make my retirement move from Manitoba to Ontario I chose Kingsway. Most reviews were quite positive as of May 2014. When the truck showed up at my door in August, it was in a Troy Trucking Company van, the one company I was expressly avoiding due to its horrible ratings on line. I emailed my agent (she never answers or returns phone calls) who reassured me that they were just hiring the truck out of Winnipeg but that the men were Kingsway employees. The two guys they sent (should have been 3) were very good and worked hard on a stinking hot day. At the other end was where the surprise hit. Again, a Troy truck shows up (3 days late, and only then after a lot of telephone work) and start unloading. After a number of items were offloaded, the driver brings me the sheets and tells me that we have a few thousand pounds more that we were quoted and way more than expected. When I quizzed him he showed me a "certified" weigh slip for 5 containers. Turns out the "certification' is done at Kingsway (or Troy..) I had seen many reports on Troy warning of this, but none at Kingsway. My bad. I should have packed up the truck and sent it to a weigh station. The driver told me that Kingsway owns Troy.. Not sure which one was lying to me. Of the 3 guys, two spoke English and only the driver could read. All my room labelling was wasted as we found boxes anywhere in the house. Lots of breakage and missing a few items such as a ladder, but on the plus side I gained someone else's boot rack.. Oh yes, and those sheets the loading guys carefully fill out? Throw them away because the guys at the other end don't bother to check them off at unloading so you don't know how many pieces are missing. So in the end the move cost me about 25% more than quoted and expected and a few hundred dollars in breakage and loss. I guess I could have applied for their "insurance", but with a $375 deductible and a per pound of claim rate, it was not worth the bother. On the plus side again, the salesperson was very nice, until she had your business and then went incommunicado. When they over charged me their outrageous price for a wardrobe, she reduced it and when they tried to charge me a "Dispatch Fee" of $200 that we had not agreed to she waived it. Oh and the 3% they charge for MasterCard is not a legitimate charge according to MasterCard, and they are investigating. I have yet to hear and don't expect a refund, but it is nice to know that Kingsway takes every opportunity to screw you. They are very thorough. BOTTOM LINE if you make the mistake of choosing Kingsway.. Meet the truck at a weigh station on the way in and check it on the way out. That way you will only be overcharged for the weight of the fuel in their tanks.

Service cost: $8466

I hired Kings way Van Lines for move from Edmonton to Vancouver in September 2014. I researched a bunch of options, online,and emailed with their seemingly competent rep Liz, many times before committing to the company.   I was promised a 6 day delivery time and quoted about $1400 for a small move. 6 days after they picked up my goods, no phone call. So I called the office, no answer. I left a voice mail. And so this went for a few days. I finally get someone on the line and ask where my things are. They don't know. They'll call dispatch. 3 days later.. they still don't know. Fast forward to 2 weeks after my stuff has left Edmonton. I call, they've found the truck. Can they deliver it? No. It's not in Vancouver yet. Ugh.    They do have a quote for me tho! And it's about 3900lbs. So should be about $4000. WHAT?? So I question the bill. No one can give me an answer as to why. "It's by weight of your goods" they say. I tell them repeatedly, there is no way that my stuff weighs more than 2000 lbs. The price should not exceed around $1500.    More days go by..So they weight it again. Oh whoops, its actually 3600 lbs. Right.. Knowing it is not anywhere close to that weight, I advise them I will find a way to weigh the goods myself, if need be, it's wrong.    They finally offer to have me go to a warehouse, where my things are now located. And they are not going to deliver until I pay the bill. I watch some workers put a crate, holding my goods, on a scale. It comes out to around 2000 lbs. MAGICAL!! When they're being watched, my items lose half their weight?? I must learn how that happens!! The bill was then corrected the proper weight.   Gee. Long story but a ton learned in the process. I finally got my things delivered. My coffee table was smashed in half, many boxes were crushed. Anything with movers wrap on it had half the wrap pulled off and ripped. Many items have sizable dings, scratches and dents. I actually had someone elses bed slats and curtain rod mixed in with my stuff as well. The delivery guys would not give me a copy of the contract. I called the office a few times and no one returned my call. I asked for the manager's manager, who was never in office and never returned my calls either.    NEVER USE THIS COMPANY. They are outright liars and con artists. So long as they get your money, they don't care what happened to your things or how long it takes for you to get them. HORRIBLE experience and I tell everyone I know to never use them.

Service cost: $1500

You may look at the range of reviews here and wonder why some are glowing and others condemn the quality of service. The answer is that Kingsway merely acts as a broker and, as far as I can tell, does not take any responsibility for the movers they sub-contract the work to. I have worked in real estate for many years and,in the past, had clients who used Kingsway with positive results. It certainly seems like things have changed. I helped a client arrange a move from Toronto to Moncton last summer and Kingsway provided the worst service I have seen in over 25 years. The 3 movers who showed up in a no-name truck did so 3 hours beyond the 11 am - 1 pm promised pick up. When contacted about the delay, Kingsway at first said they would be there in 20 minutes and then an hour later said they couldn't contact the driver. This meant that they only had 2 hours before the elevator had to go off service at 6 pm. They rushed the move, damaged walls and furniture and then claimed it was all there in the first place. When delivered, furniture that was less than 6 months old was broken, had split seams and was chipped. The answer from Kingsway was that none of this was their responsibility but they offered a laughable $75 as compensation.
So if you contract this company to move your goods be aware that you may get the conscientious sub-contractor who takes care of your things but you may also get the "we don't care" types who will treat your furniture like items being taken to the trash. Kingsway will act so apologetic and tell you to file a claim that they will then ignore until you call to follow up on. My advise, do you want the risk of ending up with torn, crushed, chipped and broken items when they arrive at your new home? Then don't use Kingsway.
And one last tip, if you use them they will give you an itemized list of everything they have loaded. They will do this at the end when they are running out the door and it will describe everything as "damaged". That is how honest they are. .

Service cost: $2800