Jacob and Sons Moving and Storage

Let me start by saying the actual movers were a dream. absolutely kind and patient which is why im giving 2 stars instead of 1. however, when i booked w this company i was given an estimate based on my VERY DETAILED inventory i had given didnt matter because come to the day of the move the boss is telling me that i need to pay 700 more bc the space the estimated me for wasnt enough because my items were “bulky” and i had to leave half of my stuff behind. then 2 weeks later i get less than 24 hour notice on the arrival of my items. they also charged me twice for a stair fee saying that the first time i paid was for the stairs at pick up…. but there were no stairs at the pick up…. all in all the owner or boss or whoever that angry little man behind a phone is, is rude aggressive and retaliatory if he finds you dont “respect” him enough. book somewhere else. and always have someone come out to see what you have to get an accurate price on your move.

Move size: 1 Bedroom Home Service cost: $2000

The sales person lied to me when explaining coverage for items, telling me all items are covered 100 percent up to 20k. Only upon them coming to pick up my items did they pull the bait and switch telling me items were only covered up to cents per lb. At that point, it was too late to select another company (which I'm sure is their strategy).

Charged for stairs that were inside my home when they state they only charge for the stairs outside the home (second story unit).

Driver left with the truck without securing my belongings. When he retuned some of the boxes had toppled over in the truck. Also, when he left there were boxes stacked outside. It's Florida in the summer... of course it rained. (And sure, they can't control the weather as they say... but it doesn't take rocket science to figure out to not leave a stack of boxes outside when there is no where covered to move them to quickly if it does start raining).

I'd say 70% of my wooden furniture is damaged, almost as if it had just been slit directly on the pavement. I'm not sure how that happens when it is their responsibility to wrap them.

Also, one of the movers helped himself into one of my containers to get a tool to fix his broken dolly.

I gave them the benefit of the doubt by contacting them regarding my experience, and even went through the BBB. I was unsatisfied with their response so now I'm deciding to share my experience.

I knew some items would get damaged in the move, but the lack of care for my belongings was astounding. This experience was terrible, I was lied to, overcharged, my belongings were not taken care of, and I ended up with A LOT of damaged items.

Move size: 1 Bedroom Home Service cost: $3000

We are devastated! First, Marty W in estimating assured me that he estimated our move to be at or very close to 1200CF. I was really hesitant to hire them and he put me at ease stating "I will be there to answer all your questions and on the day of the move, you can call me if there are any issues".. The estimate was based on him and his counterpart, Josh L having my wife and I walk through the entire house, count every box and bin and piece of furniture...we added about 12 more boxes and a few small items (NO FURNITURE) to the quote, and it came back at 1300CF. No problem...Then the movers came...they loaded the truck and it came to 2200 CF.. they were 900 CF off! The loading team even said to us "These sales guys do this all the time-they give small numbers to get the sale and then the customer is left with a much higher cost after we get here to load the truck"..we wrote down his comments on the"revised estimate" that they forced us to sign or we would get our items in Utah when the truck arrived. This is mafia like tactics. I called both Marty W and Josh L over 25 times...not a single answer and not a single returned phone call. NOT ONE!!!! multiple emails too--NOTHING! My wife and I felt screwed over completely and left in the wind. Finally, the escalation person, Connie, calls me. She basically tells us that its tough luck for us and sometimes the estimators are off. she offers $400 in credit on the extra $4200+ we had to pay at delivery. I was furious and they offered another $350...then they force me to sign a notorized document stating the case is closed or the movers will not drop off our items. This is unacceptable...Can you imagine being off on your estimation by almost double???? We are not professional movers, the guys from Jacobs & Sons are supposed to be! This is a total scam to get more money out of the customers at their most vulnerable time. NEXT- all of the FRAGILE boxes were marked in at least 3 visible places with giant RED warning stickers. When the truck arrived, I took pictures of the carnage. CRUSHED! countless boxed packed on top of the fragile boxes as if they didn't care about how they were packed at all. Totally unprofessional and careless. My advice to you- DO NOT HIRE JACOBS & SONS to move you across the street, let alone from Florida to Utah. Total nightmare, total bait & switch. If could rate in negative stars, i would. NEVER AGAIN!!! You ruined our families move to Utah. ( the only positive of the entire move was the actual truck packing crew. they worked hard and acted professionally)

Move size: 4 Bedroom Home Service cost: $11000

**PLEASE, DO NOT BECOME VICTIM OF JACOB AND SONS. BEWARE OF THIS FRAUDULENT/THIEVING/MORAL-LESS COMPANY.**

I recently became victim to Jacob and Sons’ scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company.

Jacob and Sons’ employees have no ethical boundaries, and I have no doubt they will soon be exposed.

Jacob and Sons confirmed they had a Jacob and Sons branch and a secure/gated warehouse in New Jersey where they assured me that my items would be stored in a secure wooden crate in their facility, separated and protected from any other person’s items until I was ready to reach my final destination this Spring. Jacob and Sons also specifically told me that they do not hire third party companies to move their clients. All necessary criteria when I was choosing a moving company.

On moving day, an aggressive man named Saul came to my apartment with my Jacob and Sons inventory list and demanded an additional $1,000. As soon as this occurred, I called, texted and emailed Jacob and Sons with no answer. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to “throw my belongings on the side of the road and cancel the move all together.” I tried calling Jacob and Sons several more times, still with no response.

After the distressing moving experience, Saul handed me paperwork with “Moving Express and Storage, Inc.” letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, still with no answer. I had signed a contract with Jacob and Sons, NOT Moving Express and Storage, Inc.

I later googled “Moving Express and Storage, Inc” and encountered another traumatizing experience by reading the reviews at the link below.

https://www.mymovingreviews.com/movers/moving-express-and-storage-1232

Moving Express and Storage has complaints of fraud, theft, bribery and extortion. I was lied to, manipulated, and scammed by Jacob and Sons.

The next day, I called Marty, the Jacob & Sons representative I have been working with and there was still no answer. It has been over two weeks and Marty still has not answered one single phone call, text or email. After dozens of unanswered attempts, I was able to get a hold of Connie from Jacob & Sons Customer Service. Connie confirmed she had no idea who Moving Express and Storage was. Connie then stated that since I signed the paperwork from Moving Express & Storage on moving day, I was no longer contracted with Jacob and Sons, completely gaslighting me. Connie said that she was unaware of where my belongings were but she would “look into it.”

Over the next few days, I had no idea where my belongings were.

After several days, Jacob and Sons admitted that my belongings were in Moving Express and Storage’s warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately.

I drove to NJ to pick up my belongings. The Moving Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached).

I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage.

Jacob & Sons is the ringleader of this entire scam. Jacob and Sons lied and did not fulfill one aspect of our agreement. Not only is Jacob and Sons refusing to accept any responsibility for what transpired, they are also refusing to refund the deposit I am owed. My calls have been ignored since I retrieved by belongings and now my emails are also being ignored.

To Jacob and Sons Victims: Please report them to Federal Trade Commission and Better Business Bureau immediately. I worked in the News for several years and am in contact with former colleagues in national news organizations that specialize in stories like this. We have a legal case and a moral obligation to expose this shameful “company.” With everything going on in the world, this is the last thing people should be worried about. This was a truly traumatic experience that I wish for no one else to experience. 

Move size: 1 Bedroom Home Service cost: $3000