International Van Lines

I recently moved from Hemet, CA to Austin, TX to start a new job. It was a last minute move and I only had two days to do some research. International Van Lines was one of the suggested movers on several consumer websites so I gave them the business. I worked with a rep named Brian. Brian did a great job of getting things organized and done in a timely manner. They were able to pick up within 48 hours. Also, even with the short notice, they managed to perform very well. The crew was timely, efficient and very polite. I don't normally spend the time and leave reviews, but IVL deserves a quality rating. .

Move size: 3 Bedroom Home Service cost: $4523

International Van Lines moved me to Utah. The move consisted of a 3 bedroom home and motorcycle. Packing was included and they did a fantastic job. The crew was timely, efficient and clean. They left no debris and arranged for a cleaning crew afterward. I've never worked with a full-service mover, but I am aware of what goes on. IVL was chosen based on their reviews and knowledge. My sales rep Justin was great at organizing and explaining the details. I would use them again if needed.

Move size: 3 Bedroom Home Service cost: $4650

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL
over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver
our items to the destination until we arrived a few days later. The next day, I received a call telling me
that they were going to deliver the items the following day, with or without us.
Since we were not present for the delivery, the movers were downright careless with our items. Many
hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape.
Several pieces of furniture were also destroyed.
Furthermore, the movers ignored our request to spread the items across the storage unit so that they
would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in
order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each
other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused.
We had to hire local movers just to rearrange our items in such a way that we could access them. Those
movers said that the way that the IVL movers had arranged our items was “scary” and felt that their
behavior was downright dangerous.
When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the
manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He
assured me that their lawyers would bully us into either accepting a pitifully small settlement (and
signing an agreement preventing us from telling anyone about our horrifying experience) or take them
to court, which he assured me would be stacked against us.
My conscience prevented me from taking the deal. I felt obligated to let others know about our
horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a
company that can be trusted to handle your belongings, and it is not a company with enough integrity to
fix their mistakes. Do not, under any circumstances, entrust your possessions to them.

Move size: 1 Bedroom Home Service cost: $7200

I chose IVL based on their reviews and my gut instinct. My sales rep Alex was great! He got everything set up for me last minute. The move itself was small, but it's all I got so I wanted to choose a reputable mover. They sent 3 guys to move my 2 bedroom apartment and packed everything for me. The job got done in about 5 hours and delivered to my door in FL within a couple of days. I've never worked with a mover, but my experience with IVL was great and I'd use them again. There's a lot of garbage on the internet so be careful with who you work with.

Move size: 2 Bedroom Home Service cost: $2300

DO NOT USE THIS COMPANY. THEY USE A BAIT AND SWITCH TACTIC! I booked my move with Justin a customer service rep for International van lines moving/trucking and I spoke with him four times. I listed individually every box, piece of furniture and wall art that I need moved. He assured me that he had recorded everything. He said the movers would wrap my tv and mirrors. He quoted me a price of 2883.31. He promised me that the quote he gave would not change at a later date.Me: The day before my scheduled pick up from this company I spoke with another representative Rubina who reviewed my list again. she said yes they would wrap the tvs and the mirrors and she said the lamps did not have to be boxed up. she told me my quoted price had not changed.Me: At approximately 6:00 pm the night before my move I got a new phone call from a lady Elisa that said she was a manager. She informed me that my quote was wrong and that it would increase by over 950 dollars. I asked her numerous times for her name which she refused to give me. she kept cutting me off and would not allow me to finish a sentence. she told me "nothing in this world is for free ma'am". she was the rudest customer service manager that I have ever spoken with. she told me I should have looked at my contract better. I trusted the representative justin that he had given me an accurate quote because I told him about every single item and we agreed on no more than 15 boxes. This is horribly stressful to me and I do not understand why two of their representatives told me everything was ok and this manager refuses to honor justins oral contract and his promises to me. I would have moved with a different company if I had been given the quote that this manager is giving me. I am scheduled to move tomorrow. I am closing on my house which I have to sell because I lost my job. I am moving across country to virginia.Me: Job No: M4040407 I have asked elisa to allow me to speak to the manager above her or the owner of the company. she refuses to allow me to speak with anyone else. I believe my original quote of $2,883.31 should be honored for tomorrows move. what kind of company treats its customers like this the day before a move. I ended up having to sell my brand new 3 piece sectional sofa and new stainless steel refrigerator in less than 24 hours, which of course meant I basically gave my stuff away. at the time I booked with Justin, he told me that when I called with a delivery address, my stuff would arrive in seven days. Now that I am trying to schedule delivery, the company is telling me up to 21 days of wait which will result in a second month of storage charge which is at least $300 a month. I have tried to get someone higher up to contact me about this bait and switch situation. I have been contacted by no one from this company. desiree.

Move size: 1 Bedroom Home Service cost: $3500

Weeks ago, I arranged for a move to Fort Worth, Texas from my home in Brooklyn, NY with International Van Lines. I asked then for one, extra stop to my storage unit (less than a mile away) to be included with this Texas move. After not hearing from anyone about the final dates of this move, I emailed my account manager. I was told that my quote ($9K+) was inaccurate and that there was no record of my move to Texas.

TWO DAYS before my move, I was told that my $9+K fee would only include a move from my Brooklyn, NY home to my Brooklyn, NY storage unit, with the account manager insinuating that I signed the paperwork incorrectly and simply did not understand what I was doing. It is inconceivable that an in-city move, less than one mile, for a 3-bedroom apartment in NYC would cost almost 10K. And why would I work with someone from Florida for that? And yet, this is what the associate insisted.

At such a stressful time in my life, I cannot begin to convey my frustration and disappointment with this company. Hours later, the associate contacted me to tell me that the move would be 15K and that it would take two days to pack my things (I live in the equivalent of a 3-bedroom NYC apartment at 1000 sq ft). Again, the associate acted like I just didn't understand how movers work. Another manager called me and told me that she had no phone records of me ever mentioning Texas-- meanwhile, I have MULTIPLE EMAILS.

I hired a new company. Thank goodness. I hope no one else ever wastes their time with these rude, unprofessional people.

Move size: 3 Bedroom Home Service cost: $9000

I hired IVL to do a long-distance move for a small 1BR apartment weeks in advance. Everything about the experience was a nightmare. I was lied to from the beginning about everything-how the move would be handled to the price. I was overcharged and the inventory was wrong-they listed items I didn't even own and I was charged for their move. Almost every single item not in a box was severely damaged or broken. When it came to delivery, they lied to me about the time and I had to miss 2 days of work-at one point the delivery driver just turned his phone off and I heard nothing from the company for 12 hours-I couldn't get in touch with anybody. When the delivery drivers did show up, they were aggressive and screaming (both at me and at each other), they threw my furniture around, taunted me and were generally rude and scary. They would not re-assemble any of my furniture correctly. A woman alone should not feel safe hiring this company ever. I was not reimbursed for damage done to my apartment. It was extremely difficult to get in touch with the company responsible and no one every really apologized for the numerous errors of the company or the danger I was put in by their employees. I would not recommend hiring this company for any reason. Employees were rude and unprofessional. For your safety, absolutely do not hire this company.

Move size: 1 Bedroom Home Service cost: $2600