Integrated Moving Solutions, INC

I called Trinity Relocation Group thinking it was a moving company with a very good rating. No, they're a broker for moving companies ,which was never disclosed over the phone, but is in their contract. My mistake not reading it, but dishonest in my opinion since not one person there revealed that fact to me. Price I got from Trinity was in line with other companies, so I picked them due to rating.

Unfortunately, Integrated Moving Solutions Inc, located in Kenilworth, NJ, picked up my job.

They were five hours late on the day they were supposed to pick up my belongings.

Problems didn't start until I gave them the date to deliver. Had a date, but the house closing was put off for two days. I called a few days ahead and told them and set up a new date. It took them 14 days past my new scheduled date to deliver my stuff, and they literally gave less than one day notice. Fortunately that wasn't a problem for me. They were supposed to come in the morning, but showed up after 6pm. So, about 10 hours late. I didn't know that they were storing my things in NJ. I lived in Va, and was moving to NC. I'm guessing that's why the extreme delay. They failed to deliver some items. I called the girl at their office, and she was less than useless. No phone calls, no contact at all. I waited a week and called again. Luckily, I got a guy who managed to find one of my items, a ladder, in less than five minutes, and said he'll look for a box that didn't make it. The item had my identification on it, so no idea why the girl couldn't find it, or why no one called me to say they had it. Ladder was delivered a few days later. As of this review, still haven't found my missing box. Guess it was delivered to someone else. Just so you know, the contract does say they have 21 days to deliver, so that's on me, but that's why I'm writing this review. It's about what to do to avoid these problems. This was my first time using a moving company. The men who picked up and delivered my furniture were great. No issues with them, at all. It's the people who set up the schedule, the extreme distance that they stored my items, and the girl who answers the phone that are the problem.

Here's how to avoid these problems:

1: Make sure the company you're talking to isn't a broker. Ask them upfront. If they are, go elsewhere. You might as well deal directly.

2: Don't have the moving company store your stuff. You don't know how far away they'll store

it. Once they have your stuff, you're a captive of the company, and the girl answering the phone didn't seem to care.

3: Find a local storage facility, and have the moving company deliver to them.

Then when you're ready, hire a local company to move your stuff to your new home.

4: Don't use Integrated Moving Solutions Inc.

Move size: 2 Bedroom Home Service cost: $4145

Do not use this company! First of all they showed up two hours late and actually hit my neighbors car with the moving truck. Which meant the police had to be called further delaying the move.

Then when we finally started going over what was being moved with the driver he insisted it was now going to be more expensive by 50% because it was going to take up more space then the estimated. I offered to remove boxes, even knowing perfectly well that the cubic feet priced was correct and even proved it to him with a tape measure. Simple math for cubic feet length x width x height. After he insisted even removing some boxes would not lower the price and said they could move it for the original price or refuse the shipment and refund my money. At this point magically it was only 25% but I heald my ground eventually they got on the phone with their dispatch and left. They are an absolute scam and will show up and try to get you to pay more money. Do not use them or get taken advantage by there sleezy tactics.

Move size: 2 Bedroom Home Service cost: $2000

This company is the WORST I've ever experienced dealing with anyone or anything ever in my life. Honestly no one should ever have to encounter the unprofessionalism, lies and manipulation of this company. They will 1st offer an affordable price, come to your home, pack your stuff THEN final balance is 4TIMES the "ESTIMATED QUOTE". Then when your stuff are to be delivered they will make sure you go through all the obstacles in the world to make it possible to NOT deliver your stuff(EVEN THOUGH YOU PAY YOUR MONEY) THEN THREATEN TO AUCTION OFF YOUR STUFF!!! DO NOT USE THIS COMPANY... YOU HAVE BEEN WARNED!!!! NOT TO MENTION YOU WILL NOT BE ABLE TO REACH ANYONE, BLOCK YOU IF THEY WANT TO AND CONTACT YOU WEEKS AFTER IT IS CONVENIENT FOR THEM!!!!

Move size: 2 Bedroom Home Service cost: $5000

In full disclosure I am still waiting for my things -so cannot comment on condition. I feel totally scammed. so nice and communicative to get your money - then total silence. They arrived late. Jacked up price on how many cubic feet we took up. We said remove overage - and our space magically was rearranged for less overage. Still had to pay more and I'm sure this is their gig. We were promised tracking and speedy delivery and were never informed that our stuff would be offloaded into a warehouse - where it has been sitting for 2 weeks apparently. A sure recipe for loss and damage. Absolutely no one answers the phone or returns calls. You are left with zero idea where and when your stuff is and when and if it will ever arrive. I was completely suckered in by a good salesman - who of course has disappeared as well. NEVER EVER USE THIS COMPANY!

Move size: Partial Move Service cost: $2700

My suggestion is to do it yourself. This company was hired by the broker I chose but can only say the guys who actually loaded and unloaded or items were good guys and did their best to take care of our items. Our problem was how long it took and the damage caused in the transportation of our items. It seems their truck had a few hole in the side of the truck and they traveled through rain which allowed water to enter the truck and left boxes destroyed by the water which we had to replace once unloaded into our storage unit. That was not the major problem though. When they unloaded it seems our good hand truck was missing and also our 8 foot fiberglass stepladder was no where to be found. We put in a claim for replacement of said items and also allowance for the damage to certain items in shipment. What an ordeal that was to provide information and pictures that they required only to be told that we missed certain paperwork and had to resubmit for them to process. So not counting on anything more from that company.

Move size: 2 Bedroom Home Service cost: $6300

Please someone help me find a Lawyer ASAP.

I moved here to Florida in February of 2022

My contract states and sign by driver that all I had to pay was $502 and they bring my things, they are charging me $900 talking about that they are not sending there driver out here to Florida for $500 when is on the contract so I can’t pay for storage no more and all my things are still in NY they was saying that it’s going into auction if we don’t pay and that is so wrong. Im living in Florida having a tough time I can’t find the right lawyer for that so please someone help I need a lawyer all my kids things are in that truck in jersey all my and wife things are in there all clothes and appliances there are very important things in there. I need a lawyer ?

Move size: Partial Move Service cost: $1800

Stay away we relocated from New Jersey to florida. Used a broker who put us with this trash company. Was quoted and signed contract at 6300 day they picked up went to 10500 supposedly we didn’t report all that was there etc. BULL BUT OK . I had to call to find out when my stuff would come and when it did all my MAJOR FURNITURE BROKEN AND DESTROYED this was September now mid December and they are finding every excuse not to compensate Ronald and Nancy are useless and their insurance company a man name John shouldn’t work with the public. They have zero integrity a bunch of thieves. With what they have done to us an all the reviews how they are in business is crazy. Also sold us on full service company in contract and that was a lie too. Nothing was put together.BEWARE

Move size: 4+ Bedroom Home Service cost: $10500

I had the worst experience with this company. The broker contracted this company to moved my stuffs and when they came to the house they wanted more money othered than what the contract stated. I had to leave back some of my furnitures. It is all a scam that the broker advertised on Facebook a lower price and when they get to the clients the price is doubled. They promised delivery in one week, my stuff took two weeks to get there and my boxes was all messed up. My freezer had scratches and dents so was my microwave. Packaging was poorly done. I will not recommend this company to anyone. It was a nightmare and no discount for their mess.

Move size: 1 Bedroom Home Service cost: $5000