Infinity Van Lines

I used infinity about 5 years ago for my move from NC to Texas. I gave them a call once I found out I was moving again. It was the same service I got back them. Everybody was on top of their job. The sales rep, the managers, the dispatch department and the movers. Once again the list we put together was accurate and I had no issues when the movers showed up. I actually ended up paying less then I was quoted which always helps. The movers handled all my stuff with care and there were no damages. The delivery was fast and Im very happy the company is still as good as I remember it. Im always happy to share some good news. These days you never know who you are dealing with and others like to pass off the move for cheap. Not the case here they did it all. Quality company.

Move size: 3 Bedroom Home Service cost: $4250

I contracted with Infinity Van Lines to move 49 pieces of furniture for our move from SC to GA. I gave them a detailed list of the furniture and spoke with the salesman several times on the phone regarding the move. The salesman assured me that he "always over estimates" the amount of cubic feet a person would need for the move. So, I took his word for it and did not think that I would need to do my own estimating. Well, the movers showed up 3 hours late with a truck 2/3 full with someone else's stuff. The driver walked through my house and said "there is no way that all of this furniture it fitting into that truck." I showed him the quote and movning contract with the list of all of our furniture and the cubic foot estimate done by Infinity. I questioned whether or not they even had the room on the truck that I had contracted with them for. I had to get a tape measure and measure the remaining space in the truck, whcih was over 200 cubic feet less than what I had paid for. The driver said that he would use the lift gate to transport some of my furniture and that would make up the rest of the cubic footage. At this point, I called Infinity and spoke with the salesman who I had been dealing with all a long. I explained that the truck did not have enough space and that the driver said that the cubic foot estimate that he (the salesman) had given me was not enough to move the list of furniture I had given Infinity. The salesman told me that my list must have been inaccurate and offered a variety of excuses. I told Infinity that I was unhappy with my experience thus far (since they did not have the space I had been quoted on the INSIDE of the truck and the quote was apparently far too small in cubuc footage to move most of my furniture). I asked for my deposit back. Infinity refused to give back my deposit and told me that I would have to use the movers with what they had abvailable or loose my deposit. At this point, the driver said that he could drive to Augusta, GA (75 miles away), drop off the other person's stuff on the truck into a storage building, and come back the next day and move exactly how much that I had been quoted, even though it still would not be enough to accomodate all of our furniture. He told me that he could move all of the furniture in our house, but it would cost an extra ~$2000. Infinity still refused to give back my deposit and by this point it was 8:30 pm. I was very upset with the entire situation. I decided that in order to not loose the deposit I would let them move whatever they could, which ended up being ~50% of the initial list I gave Infinity (so much for the over-estimation). At ~11pm that night they drove away in their Ryder truck with 2 of my bed frames and a mattress strapped on the lift gate, outside the truck. It was completely ghetto. I would never recommend that anyone use this moving company. The experience was awful. I tried to call and speak to someone in customer service. I even left a message asking for someone to call me back, but no one bothered to return my phone call. It then took 4 days for them to travel ~260 miles to deliver our furniture. After that, we had to rent a U-haul and move the remainder ourselves. .

Service cost: $2640

We have multiple complaints with this company. The sales office made promises and claims that the dispatch and moving teams would not comply with. We contacted Infinity Van Lines for a quote on 6/10. We were sent a quote based on the equipment list and box count (as requested). From that list they provided us with a moving estimate and promised us that a one day move on Saturday, 6/21/14, was possible and available and that they would submit for early morning pickup. They also told us that pricing could change and go up or down depending on how much space our items took up in the truck. This is clearly stated in the binding estimate. We made it clear to the sales rep that my husband's employer was paying for the move. Once our employer paid our deposit, the dispatch team called and told us that they had us scheduled for pickup Saturday, 6/21 and delivery Tuesday, 6/24. We told them that we were promised same day pickup and delivery and that was the sole reason we selected their company-dispatch said that "sales isn't able to make those promises and has nothing to do with the moving dates". They told us the earliest available date time was pickup 6/21 between 3-5pm. After arguing to no avail, we agreed to that time. Saturday at 12:30pm we received a call telling us that they needed to move us again to Sunday because "their truck broke down" and they did not have another one available. We tried escalating the situation to management. One rep we spoke with hung up on my husband and then told us that "with your attitude sir, I do not feel bad about it". Our new pickup was now scheduled for 6/22 between 8-11am. We asked dispatch to schedule us as early as possible. We were told that 50% (less our deposit) was due at pickup and the remaining 50% due at delivery. They said accepted payment methods included cash and cashiers check (this is also clearly stated as acceptable forms of payment in the binding estimate as well as personal check.) We pulled cash and a cashiers check from the bank for the remaining payments. We called Saturday to ask what could/could not be moved - sales told us everything could be moved, no stipulations except firearms. The movers did not show until almost 11am and at this point it was pouring down rain (Saturday weather was clear). At this point our personal vehicles were packed, our utilities were off at the current house/on at the new house, I had to alter my storage unit move out date, and we had thawed our fridge/freezer and packed the food in coolers. When the movers arrived they told us that they could only accept cash or a money order and that our cashiers check would not be accepted. We tried explaining that wasn't what we were told but their reply was "possession is 90% of the law if you want your stuff delivered we will need cash or money order" (1/2 at pickup, 1/2 at delivery). Since it was Sunday and the banks were closed we were panicked. The movers also told us that they would not take any food, plants, firearms, or liquids so we had to then unpack our vehicles and repack with the items that they wouldn't take. Part of the included terms of the contract was the disassembly and reassembly of items so they disassembled all possible items at pickup but "forgot their tools" at the delivery location so we were tasked with the reassembly ourselves. They arrived to the new house 3 hours after us and did not finish unloading until about 1:30am on 6/22. During the unloading process 5 separate stacks of boxes fell off their loading ramp and crashing to the concrete. We have multiple damaged items that need to be replaced. We also lost a majority of our frozen foods due to the delays with pickup/delivery. Because we were doing direct delivery the movers did not do an inventory/box count and since unpacking we have discovered missing boxes and items. A majority of our boxes and items were also wet due to the rain. Several times the company answered the phone as "TransUnited" but then changed it when we told them we were working with Infinity Van Lines. They never explained the connection, they just skirted around an answer. I was also promised a phone call from the CEO due to the horrible situation (expected after the move on Monday, 6/23)..today is 7/7 and I'm still waiting.

Service cost: $6415

Just moved my in-laws to Texas from Ohio.  Worst moving experience ever.  How Infinity has good reviews on their web site is beyond me.  Customer service does not exist at Infinity.  Claim service is even worse.  Do yourself a favor..call a reputable, nationwide company.  It won't cost any more in the long run.  Infinity will quote you a price but it is not what you will end up paying.  Nationally known companies will do a much better job.  This outfit is not a moving company.  MOVERS BEWARE!

Service cost: $11000

Infinity Van Lines was the most awful company I have ever worked with.  We were lied to multiple times about #1 price of the service #2 when our things would be picked up #3 when our things would be delivered.  The worst was when our things would be delivered.  They had PROMISED us that we would have our things in no later than 1 week from the date it was picked up.  21 days later is not 1 week I can assure you.  They also treat their employees terribly (atleast in the Dallas area).  We had these poor boys dropped off at our home for multiple days with no food or drink and we lived in the country, where there are no fast food places nearby.  The poor guys had to work all day with nothing, until we realized that they had had nothing to eat or drink all day and then we got to feed them.  It was RIDICULOUS!  This company should be put our of business for their poor practices!  Believe me, we did our homework before we hired this company, read multiple reviews online and talked to their sales person on the phone multiple times.  But, I will tell you to hire someone else to save yourself the pain of dealing with such a dishonest and unreliable company.  Spend the extra money and go with a more reputable company!

Service cost: $6500

Cannot fathom how this is operating. Told by professional journalists that the "Positive" reviews are being done by one person/family every day..total LIES and DECEITFUL practices..NO Conscience whatsoever.. BAD KARMA will come back to this organization and the liars 10fold. GOD IS in charge and they will answer.
 
DOUBLE PRICE WHEN THEY GET TO YOUR HOME.
LIE ABOUT "GUARANTEED DELIVERY DATE"
LIE ABOUT "ITEMS BEING LOADED ON VAN"
LIE ABOUT "YOUR TRUCK HAS LEFT AND IS IN ROUTE"
 
ALL LIES, LIES, LIES TO GET OUR BUSINESS.

Service cost: $3800

This company will give you one price on the phone, when they come to load furniture on truck the price will change and go sky high dramatically. Jake, the unproffessional salesman, quoting the price while chewing his food had asked "is the delivery location on the first floor?" I response "no, on the second floor.." not for once does he say I will be charged for the stairs. That was another beautiful surprise they left for me to find out after they take my money. Because this company is based on lies, greed and deceive. They delivered my products 11 days late. That is 11 days! while we had to buy mugs, to toothbrush to  spoon to comforter to toilet paper because our whole life was on that truck. I called the company many times only to find Liz, another customer service agent rude enough to hang up on me without telling me where my furniture went for 11 days. The truck driver showed his class by behaving the way he did.  For 11 days we had to just sit and wait at this deceiving companies mercy without knowing where all our valuable books, handbags, clothing, furniture, show pieces went. We trusted this company and this is how they cheat us by charging more, delivering 11 days late and causing us mental stress. I am not the first one, nor am I the last one to go through this. DO NOT TRUST THIS COMPANY. I contacted bbb and will do everything else to get this guys off the market. It seems they even have enougn time to respond to the reviews. Well good, go dispute anything and eveything I said here. Any one with brain will realize I have got nothing to gain by lying about this company, if I had gotten great service I would have recommended this to everyone. For all the mental stress, charging us double, making us spend more money for 11 days I curse you! Jake, whatever commission he has gotten by lying and taking my business to him, God, Karma, or both will take out twice as much from him. .

Service cost: $1500

What this company does to its consumers is complete fraud and they should be criminally investigated for it. I will not rest until every potential customer is aware of their criminal business practices!! They gave me a quote for moving items from Texas to Florida of $1386. By the time I finally recovered our items, it was three weeks later, the total we were forced to pay was $2190 and several items were damaged, destroyed or missing. They held our items until we gave them their demanded new amount of $2190 plus $125 for a locksmith they assured me I would not need when I agreed to hire their company. The best part after the run-around, holding our things ransom, and losing them for a while, was the condition in which they arrived, what actually arrived! We are missing around $2000 in items and several items are destroyed or damaged including antiques. Some of the extra charges were supposedly for extra moving materials and I can assure you, there were none! Broken boxes stacked in the mud and some masking tape is not worth several hundred dollars. They also said there were extra charges for more cubic feet then I had initially stated. Not only did I know this was false because I unpacked a 6x12 trailer only able to hold 396 cubic feet  into the storage until I hired them to move and told them to base the price at 420 cubic feet, they also said they would provide me with pictures and measurements which no one has seen to this date. I will not rest until every consumer in need of a moving company knows, this company is a fraud and the people running it are crooks!  .

Service cost: $2190

The driver that picked up our stuff from the storage in TX used intimidation on us on the phone and harassed our represntative there. He refused to take our stuff unless we pay the amount that he was giving us over the phone on the spot and which was triple than the original prize. He then agreed to take our king size bed for an additonal prize of $165.00 but when we received the delivery here in NJ our king size mattress was missing so the driver here put a note on the receipt that it was missing. He left all our furniture in the storage and only picked up some boxes. Some of our boxes were crushed & busted and some of my chinaware were broken. I filed a complain but have not heard from them. Hiring this moving company was the worst  nightmare that my husband & I ever had and still haunting us to this writing. Of the amount that we paid, we only received boxes of our personal stuff. We lost all of our furniture, including washer & dryer & thread mill, queen size bed and bed frames, the whole living room set that was purchased at Lazy Boy in 2011 & other miscellaneous items. We never heard from the company after the boxes were delivered and would not return calls. There is no exaggeration in this complain.

Service cost: $1850