Infinity Van Lines

This mover is basically a CHEATER and FRAUD. I will advise NEVER do business with them. I have moved with them 6 months ago, they charged almost double what what agreed and broke my furniture worth $5000. When I filed claim they came up with $100 settlement. I send them the completed form 3 months ago and try calling (9 out of 10 goes to voicemail) or emailing them but they are not returning my email or call. If somehow I get some representative he/she forward my my call to voicemail.

Service cost: $5500

Infinity did a terrible job on my move. They broke a LOT of my stuff. Now, I packed the boxes myself, so technically they aren't responsible for that. I personally don't think they needed to CRUSH my boxes, but that's my opinion.

They WERE responsible for the furniture and art, and they broke several pieces. They also gave me a box that wasn't mine, and they didn't care at all about retrieving that person's possessions when I called to tell them. Never tried.

That was over a year and a half ago. I filed a claim afterwards for the broken stuff that they were responsible for, and they have given me the run-around ever since. 90% of the time they don't answer the phone and my messages go unreturned. On the 10% of the time that they do answer the phone, they apologize, and say they'll call me back when they have figured out why the claim hasn't gone through yet. Never once have they called back.

This is a terrible company that deserves to go out of business. They make the world a measurably worse place.

Move size: 2 Bedroom Home Service cost: $10800

This company will give you one price on the phone, when they come to load furniture on truck the price will change and go sky high dramatically. Jake, the unproffessional salesman, quoting the price while chewing his food had asked "is the delivery location on the first floor?" I response "no, on the second floor.." not for once does he say I will be charged for the stairs. That was another beautiful surprise they left for me to find out after they take my money. Because this company is based on lies, greed and deceive. They delivered my products 11 days late. That is 11 days! while we had to buy mugs, to toothbrush to  spoon to comforter to toilet paper because our whole life was on that truck. I called the company many times only to find Liz, another customer service agent rude enough to hang up on me without telling me where my furniture went for 11 days. The truck driver showed his class by behaving the way he did.  For 11 days we had to just sit and wait at this deceiving companies mercy without knowing where all our valuable books, handbags, clothing, furniture, show pieces went. We trusted this company and this is how they cheat us by charging more, delivering 11 days late and causing us mental stress. I am not the first one, nor am I the last one to go through this. DO NOT TRUST THIS COMPANY. I contacted bbb and will do everything else to get this guys off the market. It seems they even have enougn time to respond to the reviews. Well good, go dispute anything and eveything I said here. Any one with brain will realize I have got nothing to gain by lying about this company, if I had gotten great service I would have recommended this to everyone. For all the mental stress, charging us double, making us spend more money for 11 days I curse you! Jake, whatever commission he has gotten by lying and taking my business to him, God, Karma, or both will take out twice as much from him. .

Service cost: $1500

What this company does to its consumers is complete fraud and they should be criminally investigated for it. I will not rest until every potential customer is aware of their criminal business practices!! They gave me a quote for moving items from Texas to Florida of $1386. By the time I finally recovered our items, it was three weeks later, the total we were forced to pay was $2190 and several items were damaged, destroyed or missing. They held our items until we gave them their demanded new amount of $2190 plus $125 for a locksmith they assured me I would not need when I agreed to hire their company. The best part after the run-around, holding our things ransom, and losing them for a while, was the condition in which they arrived, what actually arrived! We are missing around $2000 in items and several items are destroyed or damaged including antiques. Some of the extra charges were supposedly for extra moving materials and I can assure you, there were none! Broken boxes stacked in the mud and some masking tape is not worth several hundred dollars. They also said there were extra charges for more cubic feet then I had initially stated. Not only did I know this was false because I unpacked a 6x12 trailer only able to hold 396 cubic feet  into the storage until I hired them to move and told them to base the price at 420 cubic feet, they also said they would provide me with pictures and measurements which no one has seen to this date. I will not rest until every consumer in need of a moving company knows, this company is a fraud and the people running it are crooks!  .

Service cost: $2190

The driver that picked up our stuff from the storage in TX used intimidation on us on the phone and harassed our represntative there. He refused to take our stuff unless we pay the amount that he was giving us over the phone on the spot and which was triple than the original prize. He then agreed to take our king size bed for an additonal prize of $165.00 but when we received the delivery here in NJ our king size mattress was missing so the driver here put a note on the receipt that it was missing. He left all our furniture in the storage and only picked up some boxes. Some of our boxes were crushed & busted and some of my chinaware were broken. I filed a complain but have not heard from them. Hiring this moving company was the worst  nightmare that my husband & I ever had and still haunting us to this writing. Of the amount that we paid, we only received boxes of our personal stuff. We lost all of our furniture, including washer & dryer & thread mill, queen size bed and bed frames, the whole living room set that was purchased at Lazy Boy in 2011 & other miscellaneous items. We never heard from the company after the boxes were delivered and would not return calls. There is no exaggeration in this complain.

Service cost: $1850

   I was not happy with my recent experience with Infinity Van Lines. When I first scheduled my son's move-- I found my salesman George to be very attentive and helpful. We made a tentative list of items to be moved and was given a estimate of $1210.00. George assured me that the move qualified for the 10% senior discount as I was paying for the move.                                                                                              After the movers came and loaded the items to be moved, my son was told that the price of the move was now $2540.00, which is more than double the quoted price. I called my salesman George and was transferred to his supervisor Mike. I was told that my son had 3 extra boxes, a suitcase, a large mirror , a file cabinet and 2 speakers. I understand that I should have paid some extra for those extra items but no way did those items double the wt and space . I argued with Mike and told him that I felt I was being scammed and that I was very angry about it. He decided that he could deduct $200.00 from the total , I told him that I was not happy with that ,I did not feel that was a fair amount, the total was still more than double the price that I was quoted. I told him that I did intend to write an unsatisfactory review and Mike said that if I intended to trash his company that they should unload my son's things and I could find another mover. I said if he refunded the money that I already paid to Infinity, then I would be glad to do that. He would not agree to return my deposit. We were screwed and had to pay the double amount.                                 Then when my son tried to use the 10% off coupon which was emailed to us from our salesman, the drivers refused to honor it. When I again called the salesman George to tell him that now I was not getting the 10% senior discount. George said that I was entitled to get the discount and he transferred me to the supervisor--unfortunitely my calls kept repeatedly getting disconnected on 8/11/14 x3 calls, on 8/12/14 x4 calls, on 8/13/14 x 3 calls , and on 8/14/14 x 5 calls---I finally spoke to a supervisor Sierra and she declined not to honor the discount because I was not in florida when the furniture and boxes were loaded on the truck. I guess I should have flown to florida  and then back home to greet the drivers on both ends. I feel that they were very unreasonable.                          The drivers in florida had told me to be home on friday 8/15/14 to accept the delivery. I recieved a phone call on 8/13/14 to say the truck had left florida.  No delivery on the 15th, I called Infinity and was told it would be 3 to 7 days before my delivery.  I did recieve call from truck driver on 8/18/14 and the delivery was made 8/19/14. The delivery men did a great job, nothing damaged and they were very polite. The truck had no name on it. .

Service cost: $2340

Our family used this company to move from Dallas, TX to Federal Way, WA. Only, after 3 weeks all of our things are still in Dallas. For this privellege we paid $15,000.00. We could have rented 5 uhauls, with drivers and helpers to boot for that much. We've been calling this company repeatedly to find out when we can expect our goods, and they put us on hold and go to lunch, or anything else they can think of to string us along. Long story short, stay away from this 'fly by night' company.

Service cost: $15000

I moved from Boston to LA and my overall experience was bad. I will not recommend this movers to others as basically they are cheaters. They first estimated me $2700 but sent some other agencies at my home to pick up and they charged me hefty $5500. They told us that they will come before 3 PM but came in night and finally loaded the truck at midnight. They also broke many of my articles dring transit.The customer service is awful. Most of the time my call went to the voice message and they never returned my call. Beware of the guy "DAN" whois a sales agent and will tell he is the single point of contact before you sign the paper but once you sign he will never communicate or reply your email/messages.Some agents are very rude and will never tell the status of your truck and when it will reach to the destination. Only good thing is the people who delivered atLA were good.

Service cost: $5500

This moving company went above and beyond what I thought they would. While I was moving away from my crazy ex girlfriend, they sent happy and friendly movers out to help with the big stuff. If I ever have a big move like that again I'll definitely be back to use Infinity Van Lines.
The pick up was prompt and nothing got broken or lost along the way. I really felt like I could trust the movers with all of my belongings after meeting them. They were awesome. definitely recommend this company,.

Service cost: $4000