Independent Moving Solutions

WORST Company Ever!!! Scammers

I literally called in less than 2 hours to stop contract and ask that I get a 48 hour grace period on my quote. Even though I was told by “Josh” and the customer service that they would put a hold on the transaction they took my $$$$$ anyway. Not only did they take my money but they won’t return my calls. I spoke to “Josh Miller” once since they took my $$$$$. He promised me he would call me back in 10 minutes to resolve the issue. He also hung up on me claiming that he had “ bad signal” and couldn’t hear me clearly. Clearly that’s a ploy. None of their 24 hour customer service numbers are working and nobody has returned any of my emails or phone calls. They are SCAMMERS. It’s a pandemic and people’s financial situations are in dire straits. To take advantage of someone who is clearly in need at a time like this is behind disgusting. Do not use this business, they aren’t a business they are a front. Never in my life have I ever been taken advantage of like this. Please report them and get them taken out of business. They are the absolute WORST experience I’ve ever had. DO NOT USE THEM.

This company is a Scam DO NOT USE THEM

Independent Moving Solutions rep Eric Katz was all about getting the contract and deposit and calling me regularly. I was assured that he would be with me every step of the way. I paid a deposit and scheduled a date for pickup. The company called a day early for pickup, I told them they couldn't pickup until the next day which was the scheduled date. On October 26, 2020 an Enterprise truck showed up to load my furniture in Gilbert,Az. The name of the company on the invoice was Konami Moving and Storage. They have locations in Denver, CO and Las Vegas, NV. They asked what the earliest day they could deliver and I told them October 30, 2020. The next day I got in my car for the 4 day trip to Atlantic Beach, Florida the destination of my move. On October 29, 2020 I began to call Independent Moving Solutions for an update on my delivery and suddenly can't get anyone to answer the phone. When I finally did a day later I find out there is no Eric Katz and they have no update on my furniture. I then began to call Konami Moving and storage. I spent 20-30 minutes on hold only to get a recording and leave a message response. When someone did finally answer I was told that my furniture was…

Horrible

Move distance 225 miles. Estimate for small move with no furniture or large items $1823. Actual cost over $5000. Showed up late at night to load truck. Coerced by driver to pay extra cash directly to him to “save money.” Shady as hell. Boxes arrived broken, crushed. Too many broken valuables to count. Missing a LOT of items. Repeated calls made trying to find missing items. They never get back to you after taking information. Now the phone number is temporarily out of order. DO NOT do business with this company.

Stay Away

After getting a quote and paying a deposit, another rep called me a few days before pickup and increased my price by over $1000. I had to cancel my scheduled move. They were rude and tried to lecture me when I was cancelling. They tried to deny me a refund, till I pointed out that it was within the 48hrs so I'm entitled to a refund. They agreed to give me 90% of my deposit. It has been almost a month and I haven't received it yet. They don't respond to emails and when I call they give me the same runner around about it being processed.

Stay Away!!

They pass the buck

The date for pick up had to change a few times because of bad weather -- no problem. However, when I was finally given a date and time, it was wrong. When it came to delivery, I was given an estimate and arranged for someone to be there. Delivery was actually made FOUR days later with no notice. We were then charged $100 an hour extra while a friend scrambled to get there. The final bill ended up being $800 over the estimate! Lastly, I haven't finished unpacking yet, but several pieces of furniture are broken.

Houston to VA.

This company is a scam please don’t use them. We moved in March and it is now November 2020. We still do not have our furniture, nor do we have any idea where our furniture is. They farm the work out to shady contractors. We have paid around $20,000 and do not have any of our furniture and cannot get the contractor, Giovanni Van Lines, to bring our possessions or even give us a date as to the delivery. This is a whole criminal enterprise that preys on people.

DO NO USE THIS COMPANY!! You will get ripped off.

This company is only a broker. They only take orders (and a commission on them). I should have seen through the broker Christopher Cole who broke almost all his promises. His biggest promise was the cost and delivery date. Of course the cost was higher and the date was a week later. Their customer service never answers the phone and most of the time they don’t return messages. Patty Collins in CS knew the moving company had not delivered 10 of my items but never returned my calls.

Her phone number is 323.379.2794.

Ultimately, they brokered out my move to Continental in Dallas (214.900.8655) who then subcontracted Meca Transportation Services located in Johnson City, Tennessee to move my items. Meca never once returned my calls during the move or after they shorted me 10 items. I believe they stole them because they were some of my newest and nicest items. The owner Martins and his brother Frank were contacted at 423.747.9800 to inquire about my stolen items. As I said they never answered me for any reasons.

Continental said they had no control or responsibilities for Meca stealing my items. However, they gave me a claim website and my job number to input along with the move…

Total And Complete Scam.

WE ARE TAKING THEM TO SMALL CLAIMS COURT. THIS COMPANY STEALS YOUR MONEY AND NEVER SHOWS UP. STAY AWAY.