Horizon Van Lines

I spoke with several companies and after getting more quotes then I knew what to do with I decided on Horizon Van Lines specifically because the guys I worked with know this business and explained to me in laments terms how everything really works. Not the cheapest nor the most expensive but just right. On move day I was a nervous wreck but I gotta say everything went super smooth. You definitely get what you pay for with these guys, my wife and I were very impressed, especially since our bill was prorated down and we saved an additional $275 which we in turn just tipped the crew. Next day delivery! From FL-NC (Charlotte) nothing moved in the truck in was tied down really good and I chose to wait a month to write a review to see if we found anything missing or broken, but we haven't. Best choice by far! Thanks Sean and Will!

Move size: 3 Bedroom Home Service cost: $3796

While planing a long distance move with children is always especially difficult, horizon van lines did everything in their power to make this transition into our new life seamless. So I want to go from phase one to phase four of our long distance move

Phase one: the reservation.
Now I am a natural born skeptic, I am always weary of making any major decisions right on the spot. So god bless my move coordinator, who took what felt like all the time in the world to make me feel comfortable. We went over the original inventory. They quoted me the first price. He sent me out the estimate and I thought about it for about a week. Discussing with my husband and family members. All the while my coordinator touched base with me every so often to ensure I didn’t have any questions. After about the week of consideration I called back in and redid my inventory. Have I said how amazing my coordinator was? Took just as much time doing the second inventory as the first. My decision to use this company was based off of my coordinators time and Effort making me comfortable. I decided to proceed with horizon van lines


Phase two: quality assurance.
I received a call about my final inventory about ten days prior to my move date. Once again we did a whole new inventory. I wound up needing an exclusive truck. Not exactly what I wanted to hear but I appreciated the honest approach. As I have received 3 other quotes with different estimates of cubic footage and weight. Horizons was the highest estimate by about 500 cubic feet. While I stated earlier, I wasn’t happy at first. But in move day I was ecstatic!

Phase three: pick up
As I Mentioned earlier I am a huge skeptic. So I tossed and turned all night before pick up. Not sure what to expect, as I unfortunately googled horror story’s about long distance moving.. needless to say I became a believer by the impeccable service from horizon van lines. Knowing that I needed and exclusive truck they sent 6 crew members to pack and wrap all of my belongings and furniture. Upon seeing the truck fully loaded and now realizing those other quotes were trying to lure me in to their service by giving me a way underestimated bid, there for a way underestimate price. I fully understood the horror stories of other companies.

Phase four: delivery
When making my reservation I was informed because of the distance of my relocation that it could possibly be 21 days. Again, something I wasn’t thrilled about thinking of all the things I would need to make my children comfortable for 21 days. I respected their honesty. Same trip other companies told be 10 days max. I would have been up a creek with out a paddle had I chosen them!! Now because of my exclusive truck delivery happened in 12 days. As I watch the workers diligently unload my life I fully expected to have MANY damaged items..again other reviews I’ve read about the moving industry. I was pleasantly surprised to find only a couple of scratches on my dining room table. I totally understand moving such a long distance things happen. So if that was the worst of it I’ll take it. They unpacked all my boxes and put everything back together. While the packing and unpacking were an additional expense it was an expense well worth it. I will be recommending all of my family and friends to this company! Forever thankful for this experience. You’ve turned a skeptic into a believer.

Move size: 4 Bedroom Home Service cost: $15500

Annoyed by all the calls when I put my info online I was turned off originally from using any mover. These guys weren’t invasive so I heard them out. Will, was very thorough from start to finish, quite annoying about the inventory but even offered to send somebody out to gauge a better feel for the move. Simple process throughout due to the guy coming to our home checking out the items. We have a 3 bedroom so better to be safe than sorry. Leaving Colorado for Florida I wanted to make sure I was going with the right company. I’d used them again if I do actually ever move again. Make sure you tell them everything and be realistic though, we packed for 10 days just in case we were without our things that long. I read so many reviews so I knew what to prepare for. Now back to my sunshine and waves.

Move size: 3 Bedroom Home Service cost: $6855

I’ve always been told to move outside of the summer because it cost less, relocating back home to Florida leaving Seattle with a family of 4 is not so cheap. Glad I was referred by a colleague of mine to Horizon. They actually gave us a package deal to alleviate some of the cost thankfully. The job only gives so much for relocation nowadays. They wrapped all the furniture and boxes up my TVs. I did all packing of my boxes and clothes to help with cost. Seem to have misplaced one of the cushions to the sofa but other than that fairly smooth process. They follow up with you quite a bit, annoying at times but I guess better than the contrary from what I’ve been told. Thanks again for a smooth transition.

Move size: 3 Bedroom Home Service cost: $7745

Just really need to thank the folks at Horizon. With this whole Coronavirus ordeal, my original movers canceled on me day of the move, I had called back Will, wish I would’ve just went with my gut instead of cheapest price but when you have a family it’s tough. Anyhow, they were the following day, thank the good Lord! Y’all were such a blessing. Even sprayed and sanities everything down with all that’s going on they went above and beyond I must say. It all turned out well. They moved a family of 4 home pretty effortlessly and efficiently, nothing major. Thanks for getting our stuff to Texas in one piece.

Move size: 3 Bedroom Home Service cost: $4397

Salesperson grossly underestimated our costs. They demand payment of 1/3 up front in a nonreversible cash transfer. When the truck arrived (8 hours late) the driver said it would be nearly twice as much. Salesperson said one crew would load our goods into one truck with only our goods and drive it to our destination. Instead, one crew loaded very carelessly (took them two days), the goods were combined with those of other households, and another crew drove and unloaded. Said delivery would be in 2-3 days. Took nearly two weeks. They broke some of our furniture and artglass. After hooking you with the initial deposit, they are bullies about the money. They do not return your calls to keep you informed. They lie about what they will do and when they will do it. Do not use!

Move size: 4 Bedroom Home Service cost: $18750

As soon as they got my deposit, they would not return my phone calls, text messages or emails. I had to contact a new van lines to complete my relocation. I was contacted the day of my scheduled move by a company who Horizon sub contracted too. He was letting me know he would be arriving to load the next day between 4 and 5 PM. I questioned that because my new moving company confirmed they would be arriving that same day between 8 and 9 AM. I had not heard anything from Horizon Van Lines for 3 weeks prior to the move date. I am seeking legal action.

Move size: 3 Bedroom Home Service cost: $190000