EZ-Pack Moving

They have no idea what they're doing. These boys were fast to pack our "Pack Rats" & polite. We thought they were fine until we got to our new home out of state. That's when we found that they had done a very poor job arranging our things.

All of our furniture with legs on them were all broken (multiple dressers & armoires). Our push lawn mower was put on top of a pile of furniture / mattresses, which then leaked traces of gasoline & oil onto our belongings. They reeked so badly that we were ill from the fumes. It was late November & we had moved to the Midwest, so airing them out meant that we had to turn the heat off when it was in the 20s-30s. We could not sleep on them / be in the house for more than 30 min at a time. We spent 3 weeks trying to air them out / treat them with baking soda & vinegar spray. We had to unexpectedly stay with my MIL for those 3 weeks thanks to this issue.

All the while, I was trying to contact Ray (owner) to report the issues & file an insurance claim (they reportedly have insurance). I sent photos & gave him the contact info for the movers who unpacked the "Pack Rats" for us, who were able to make statements that they found / witnessed the terrible packing / damage to our things. All Ray would say was that he was not comfortable w/ providing us any compensation directly & he didn't want to report it to his insurance company. Now he's ghosted me. This was a ridiculously difficult & expensive move thanks to all the complications that these non-professional movers caused.

Move size: 4+ Bedroom Home Service cost: $700

Beware! Do not use this company. My move was scheduled on 7/3/19 between 9-10, and I received a text confirmation directly from Ray on 7/2 that they would be there. My lease was up and I had to be out on 7/3. On the morning of 7/3 at 7:13 am I got a text from Ray that their truck was down and a mechanic was on the way. He said he'd keep me updated. At 9:09 I texted back to ask how it was coming. He said mechanic was there and they were waiting for a part. I asked him if he thought he would still be able to come that day. He responded that they would be there today even if they had to rent a truck. (this made me feel a little better at that time.) I checked back in at 11:38.. crickets. Checked again at 12:58.. crickets. He just stopped responding and left me hanging. I had a hard time finding another same day/short notice moving service, (the day before the 4th of July!) but eventually I did, thank goodness! This is just bad business and I DO NOT RECOMMEND that you risk trusting your move to someone who does business this way.

Move size: 2 Bedroom Home Service cost: $300