Highland Moving & Storage

I recently arranged a move for my mum and can't thank Highland Moving and Storage enough for the professional and attentive staff, and - in particular - the movers' kindness to my mum. They seemed to understand that an inter-provincial move at 85 years of age was not at all easy! We also had two other people picking up things at the house at the same time and the guys were very patient and understanding about that. From first contact with Tara and Donna, to Blare and Cyril's work on the actual move, Highland made the move as stress-free as possible and everyone was extremely pleasant to deal with. The attentiveness to ensuring that furniture was well blanketed and protected was a big relief. There was only one small communication glitch about one issue and it was resolved very quickly to my relief. I'd make a move with Highland again and recommend the company with absolutely no hesitation.

Service cost: $4500

It was my first time moving so I decided to use a moving company. They damaged the hardwood floor at the house I was moving from. They got lost on their way to my new place. The damaged my antique dining room table. The broke my $3500 treadmill. It took over 8 hours and I did not have much to move. I signed the release form before they left. I didn't know what to inspect before they finished. I just wanted them out already. I found the damages after they left. I figured that since I signed the form, that I would not be able to claim for them. If you value your belongings I would not recommend them. .

Service cost: $1500

To describe our move from Whitecourt to Camrose Ab, the staff were polite and worked extremely hard. The entire move from start to finish while not seamless, it was pretty darn good. I was amazed at how Andy managed to get our 5 bedroom home into the truck.  Every one of the staff worked tirelessly without one complaint!!  I was exhausted just watching them but they barely stopped for breaks.  They laughed and were playful and respectful to my husband and I and they also had to endure the whining of my little Yorkipoo who was a big crybaby throughout the move.  Thank you to a great team of Andy, Matt, Shaylee and CJ.  Would I use Highland Movers again? OMG YES!!  Highly recommended.  .

Service cost: $5000

We recently moved from Edmonton, Alberta to a new house in Edmonton. The efficiency, professionalism and friendliness of the staff at Highland moving made our move such a breeze. The movers showed up in time, were very efficient and took good care of our stuff throughout the move. The final quote was exactly as expected, and there were no surprises or hidden fees! I would like to mention as well that their website is very user friendly and allows you to select every item you are planning to move - room by room - prior to the move, which helps Highland Moving with providing you with an accurate time and cost estimate. Great job, Highland Moving!
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Service cost: $1250

If I could give them 0 stars, I would! The worst move ever! Will never use them again, nor would I recommend them to my worst enemy! That's how horrible the move was and how miserable I felt with what they did to me! 
Dear reader, I invite you to read what happened to me, and you decide for yourself if you want to use them for your move.
I was moving from Edmonton to Washington DC, as a single girl, and I was freaking out with the move, so I reached this company.
They sent an estimator. She was smiling and kept saying we take everything we move everything!
1- the first down point, she never mentioned for a Canada-US move they were not allowed to take any liquid! So on the moving day I was left with a crazy amount of liquid! Which I didn't know what to do with it! When I reached the management! They never accepted their responsibility! They said oooh I haven't listened! And I haven't read the brochure(it is all my fault)! Can you believe it?
And oh, by the way, the estimator was so off! She estimated 500 pounds more! They told me my stuff is close to 2000 pounds! Guess what it was only 1500 pounds! Such a ridiculous estimation! Really? Is this how accurate you are?
2- I had to purchase an extra luggage because of their mistakes! And put all those extras in that luggage! So if it was not for my first class ticket I would have been charged $200 for that luggage! For the mistake and misinformation that to this date they have accepted the responsibility neither, they have apologized for it!
3- my moving date from Edmonton was April 13, and my stuff was delivered with one day delay and so much wait on may 9! 
(when I confronted why it has been this long they told me I should be thankful they didn't charge me extra for the weekend delivery!) really? Is this a customer service? 
4- the truck driver forced me to pay before they empty the truck! Now, this is the worst of the worst, and I burst into tears now! It just reminds of a very painful time!
He forced me to pay the full amount which was $300 more than I had agreed to! Again I was forced to pay, otherwise, he wouldn't unload the truck! He came 30 min early and kept complaining about why he can't finish unloading! And that he is in hurry!
Exactly when he charged me the hefty money, I asked him about unpacking! And he said! Oooh no, I am not unpacking, and he said I haven't paid for it!
I got mad and I said hey it is in the paper!! He said oh welll I am not unpacking, you should wait until Tuesday!
When I contacted the office in Edmonton! They said they have made a mistake! 
They know how to charge you! But they can't arrange or inform the driver for unpacking!
So so unprofessional 
Can you believe it?
You can imagine how frustrated I was, not only I have been treated with disrespect, but now I was left with thirty-something big boxes and some furniture in my apartment!
They had come and gone with their dirty shoes! And made a mess in my apartment, worse than that one of them used my bathroom, and I don't want to talk about the mess after that!
I am a petite girl and the whole idea of hiring a moving company to do the move for me was to have a hassle free move, not to through the physical, and emotional torture I went through!
 I was supposed to be at work the following week! They were talking about time arrangement as if I had all the time in the world! And they are entitled to tell me what to do! Really? Remind me again who is the customer here?
I asked a manager to contact me!
She was even worse, they kept referring me back and forth to here and there, and whoever I was talking to was telling me " it is none of their business! You have been charged at the origin" and " the origin" which are these folks were refusing to take care of the issue!
On top of all of that, the small bookcase was totally damaged to the point I had to throw it out! And my drawer base is broken! Which I had to change that one also!
The damage is also not being taken care of!
Apparently, nothing is this companies business once they charge your credit card!
It took me two months to take $200 back out of $5000. I never heard about any apology! Or any compensation! Regarding the torture, they had given me!
It took me until end of June to be able to have a place to call it home! My place was a mess and I became depressed! On top of that, I injured myself due to moving and opening these heavy boxes! I am still seeking physical therapy! 
They pretend to be nice, however, the rate they give you is way higher than other companies, and once a problem like this happens they really will not respond respectfully! Once they charge you, and their business is over, all of a sudden they become rude, entitled and they put the blame on you!
So much about customer service!
I wish I had never chosen this company for moving, they made the first two months of my stay here a complete hell!
So so so unprofessional! I feel my pocket has been robbed for the service I received! 
The worst moving experience ever!

Service cost: $5000

Paul moved me 3 years ago when I relocated to Calgary and the service then was exceptional. When I re-booked Highland, and had the luck of having Paul handle my relocation again I was thrilled. It was efficient, quick and the service was excellent! My move Coordinator, Daisy also provided exceptional service before, leading up to, and after my move. The overall care and attention was well above my expectations! I would recommend Highland to everyone looking for professional movers!

Service cost: $1800