Hercules Moving Systems

Overall service was not bad. Staff were helpful in getting stuffs wrapped and boxed. Delivery was smooth.

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The processes of pickup and drop-off went smoothly. No broken items; electronics were intact despite not having bubble wraps or Styrofoams. I am not sure how you did it but items were kept well although some cardboard boxes were deformed when delivered.

Communication--
The Customer Service would respond to my questions and gave updates whenever possible.

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Administration.
before pickup (first call): no in-house inspection was done so the actual cost went MORE than estimate.

on the pickup day: somehow they tasked the same team of movers over few residences consecutively, I.e., assigning the same team (3 movers) for two hours at one house, the same guys move to next for two hours. They ended up unable to finish it on time, thus delaying those after that house. I was scheduled between 1300-1500 time slot; they didn't arrive until 1748 and then more movers showed up, ending up having NINE movers showing up at my house, completing packing and fees by 2000.

Scheduling delivery: The office NEVER contacted me to schedule delivery day. They did all scheduling without talking to me. First time, just the deliveryman calling me telling me when he would be coming (the day right after he called me). I had to call back the office for rescheduling and ended up costing me extra for local storage. Second time, I was only asked if I'd be available between dates 13th to 23rd; they did the same again, only difference this time, the office would call (but at the last hour of their work week) to tell me the date/time of delivery. However, the time was moved on the last minute (from morning to afternoon, notified on the day BEFORE delivery).
Feedback: you don't know what kind of work I do, I may not be able to find that day off work!! I don't know why you would do such a thing. Always coordinate with client. Last minute changes can be avoided if you made plans ahead.

Move size: 2 Bedroom Home Service cost: $6130