Hercules Moving Systems

Hercules Moving Systems, Inc.
2507 Medford Street
Los Angeles CA 90033

Complaint Description:
EXTREME DAMAGE AND MISSING PERSONAL PROPERTY, IMPROPER PACKING & NEGLIGENT TO STORE AND KEEPING THE PROPERTIES SAFE AND DELIVER IN A GOOD CONDITION. WE WERE SEARCHING FOR A MOVING COMPANY THE ACCOMMODATE US TO PACK, STORE AND DELIVER OUR PERSONAL BELONGINGS SINCE WE WERE MOVING FROM IRVINE CA. TO NORTH CAROLINA, THE NAME OF HERCULES MOVING AND STORAGE SYSTEM WORLDWIDE SOUNDED GOOD TO GET APPRAISAL, I CALLED THE HERCULES AND TALKE TO SOMEONE CALLED "ADAM" WE DISCUSSED OUR MOVING SITUATIONS AND ADAM WAS HELPFUL TO GIVE US A PRELIMARY INFO. AND APPOINTMENT TO COME AND SEE THE ACTUAL FURNITURE AND OTHER PROPERTIES THAT HAD TO BE PACKED AND MOVED TO THE HERCULES STORAGE FACILITY IN LOS ANGELES, CA. THE ORIGINAL ESTIMATE WAS $4000.00 FOR PROFESSIONAL PACKING AND DELIVERY TO DESTINATION AND $100.00 PER MONTH FOR STORAGE, ASKING $1450.00 IN ADVANCE AND $2550.00 ON DELIVERY. WE AGREED AND CONTRACT WAS SIGNED. FEW DAYS LATER PACKING TEAM SHOWED WITHOUT ANY NOTICE OR CALLS. THE FIRST THING I HEARED FROM THE TEAM LEADER " FELIPE TZEP " THAT THE ESTIMATE WAS TO LOW AND HE NEEDED $500.00 IN CASH FOR ADJUSTMENT, I WAS IN A PECULIAR SITUATION AND I COULD NOT WAITE, I TALK TO FELIPE AND ASK HIM IF ACCEPT A CHECK, HE SAID YES BUT HE WANTED IN HIS NAME PRIOR PACKING. I WROTE A CHCK TO HIS NAME AND THEY STARTED PACKING, COUPLE OF HOURS LATER THEY WERE SHORT OF PACKING MATERIALS AND WANTED TO COME BACK NEXT DAY, AT THE TIME HAD SOME OF THE PROPERTIES IN THE TRUCK AND COULD NOT BE UNLOADED, I HAD NO CHOICE TO LET THEM GO WITH THE PACKED ITEMS IN THE TRUCK. NEXT DAY CAME BACK MIDDAY AND AFTER 2 HOURS PACKING THEY WERE GOING FOR LUNCH, I TOLD FELIPE I ORDER SOME PIZZA TRY TO FINISH PACKING, I WAS REAL TIRED AND WANTED TO FINALIZE WRAPPING, AND GETTING IT TO THE TRUCK BEFORE DARK. 2 MONTHE LATER WE HAD A NOTICE THAT OUR STORAGE FEES ARE GOING TO BE $287.50 FROM THE 3RD MONTH, AND IT HAVE TO BE PAID IN ADVANCE. FROM $100.00 TO $287.50 IS ABOUT 300% RAISE, I TALK TO ADAM HE SAID I SHOULD CALL ACCOUNTING OFFICE, WHICH THEY TOLD ME THE 1ST 2 MONTHS WAS COMPLIMENTARY LOW RATE AND 3RD MONTH IS THE REGULAR RATE. WE HAD NO CHICE TO PAY THE EXTORTION RATE. FEW MONTHE LATER WE HAD TO GO OVERSEAS AND OUR STORAGE DEAL HAD TO GO ON.
WE WERE OVERSEAS FOR FEW YEARS AND THEN WE WERE GOING TO MOVE TO FLORIDA IN FEW MONTHS. FINALLY ON DEC. 2018 WE MOVED TO FLORIDA. AND REQUEST TO GET OUR PROPERTIES DELIVERED TO OUR ADDRESS, WE WERE SHOCKED WEHEN SAW THE CONDITIONS OF THE PROPERTY ON DELIVERY, A TOTAL DISTRACTION AFTER WE PAID HERCULES OVER $48000,00 FOR PACKING, STORAGE AND DELIVERY OF OUR BELONGINGS.
IN DECEMBER 13 2019 OUR PROPERTY WAS DELIVERED DRIVER DID NOT HAVE DELIVERY DOC. & THE LIST OF THE ITEMS, HE SAID HERCULES COULD NOT FIND THE DOCUMENTS SINCE THEY MOVE FEW TIMES THE ORIGINAL DOC. WAS LOST., DRIVER WANTED TO SEE MY DOC. AND COPYED OUR PACKING LIST, DELIVERY WAS QUICK LEFT ALL THE DAMAGED AND RE-TAPED BOXES, BROKEN FURNITURES MIDDEL OF THE LIVING ROOM AND DRIVER SAID THEY HAVE ANOTHER DELIVERY IN FORT LAUDERDALE BEFOR DARK, HE RUSHED ME TO SIGN THE COPY OF THE DELIVERY DOC AND ZOOMED OUT THE DOOR, IT WAS A TOTALL DESTRUCTION LIVING RM, DINING RM LETHER COUCHES GROSSLY DAMAGED, ORIGINAL PERSIAN RUGS DISCOLORED ORIENTAL RUGS TAPED DERANGED IN OIL, BROKRN MARBE TOP AND MISSING MILLENNIUM CHINA SET, BOX OF WATERFORD CRYSTALS, AND MANY OTHER PEICES OF CRYSTALS. IT WAS HEARTH BRAKING TO SEE ALL OF THESE DESTRUCTION I CALLED HERCULES CLAIM DEPT. REGARDING ALL OF THE DAMAGES FEW TIMES BUT ALL MY CALLS WAS IGNORED.
I WANTED TO ATTACH SOME PHOTOS OF DESTRUCTION BUT DIDN'T DOWNLOAD.

Move size: 2 Bedroom Home Service cost: $48000

I did a TON of research before making my move from San Francisco to Florida and I am very happy with the service Hercules Moving Systems provided.I was only moving about 1 bedroom's worth of stuff and didn't want to break the bank on this move. The "big" companies gave me quotes around $3600, which was more than my stuff was worth! The sketchy companies that give you quotes from the internet (DON'T USE THEM) gave me quotes under $1000. Hercules Moving Systems quoted me around 2,500 and the offered me a flat-rate quote (I could have done one based off of weight if I wanted).My estimator, AVI, was friendly but very honest. Example -- At one point, he told me that one item I wanted to move was not worth it -- he explained that it would cost a lot, because it was heavy AND it was the kind of thing that breaks in cross-country moves. He didn't have to say this, and his company would have made extra money if we'd tried to move the item.AVI stuck with me for the entire pre-moving process. I asked him about a million annoying questions and pestered him endlessly. I even changed my inventory multiple times at the last minute. In hindsight, I was probably a pain in the [EDIT] to deal with. Still, every request was responded to promptly and accurately. On move-out day, the crew of guys arrived (Augustine and the two Joses) and got right to work. My apartment had a CRAZY stairwell, and the guys managed to get my large and awkward furniture out without messing up the building's paint job. They packed and wrapped all of my furniture really well and we very courteous and professional. I had asked the guys at Hercules Moving Systems to hold my belongings in storage for about 20 days before sending them out so that I'd have time to find an apartment. They agreed and gave me a 10 day delivery window (the way these guys move your stuff cheaply is to pack it into a huge 18-wheeler with other people's moves -- so the truck doesn't leave until it's full..hence the window). The only bump in the process came with the delivery of the items. I was under the impression that I'd get a call one week prior to delivery. Once the middle of the window rolled around, I called in to the company and found out that I would actually only get a ONE DAY warning before my stuff arrived. This was less than ideal. The next day, before my new apartment was ready, I got a call from the truck driver saying he was ready to deliver THAT EVENING. Luckily, he was very nice and was able to hold off for two days and I had enough time to get everything ready.The truck that arrived was from a moving company that Hercules Moving Systems had contracted with to complete the transportation of my stuff. I have heard that sometimes this is where problems pop up, but I had no such issues. The guys were able to back the HUGE truck into a really tight spot and then very quickly and carefully unloaded everything.Overall, I had a very good experience and would not hesitate to use Hercules Moving Systems if I'm ever moving within Northern California again.

Service cost: $2500

The entire service was very poor from the beginning until we received our items.1) We got overcharged the quote was different, the movers measure the whole move and according with Gustavo (mover) calculation I have to pay 350 more of my estimate or give to them 200 tip. I was thinking of saving money so I tip them in check that I can show proof of that.Pick up date Saturday June 28.2) I did not hear form the company for about 2 weeks. I was calling to the company almost every day and no answer zero customer service. people very uneducated. An email was sent on July 11 indicating the delivering date from  07/20/14 to 07/25/143) Friday july 18 I received I call from IONI he told me about delivering date. I told him that the max day for delv would be 24 because nobody will be at home, or that I can wait for next delivery time in 1 month. 4) Ioni called tuesday 22 promising that the guys will at our apartment early in the morning next day. Movers showed up at noon, My husband who is a Dr could not wait so he went to work and came back to open the door (noon) he told them he will be back by 5pm to check every thing. Well these people decided to literally dump our belongs and not assemble the furniture like the dinning table, bed, tread miller, even some item were left with pad, trash every where, mattress still in boxes. And I am not counting that I have not open all the boxes.  Our bed useless, dining table useless missing parts, missing boxes, item left with pads.This company is a scam and it should be penalize for the poor quality service.

Service cost: $3200

Lucky me. I needed to move again. So I called several companiesThen I remembered I used Hercules Moving some years back. I did not know if they are still in business. I found them on YELP.  I found few harsh reviews, but it did not stop me. I had a good experience before. MIKE answered and was very nice on the phone. So I figured, why not try them yet once again.
They did not disappoint me. This time I had 3 guys, simply too much stuff. Price was at very reasonlble level @79/hour - that's still the lowest rate we could find anyway. Especially at the end of the month. I hear some companies raise it quite a bit. But since I already used them, I thought I will not risk and get another mover. Last time was great. I called and was quoted as much as $1000 for 3 by other moving co's.
We used Hercules to move all my large stuff and to pack the kitchen: glass,dishes,food,& stuff. They charge me  only $290 for fuel which was fair, going to SIMI VALLEY , that was a big 26 footer. They wrapped all my stuff: dressers, mattresses, couches, chairs, so that they don't get scratched or damaged.  Yuval and the guys took extra care of our stuff and not one single thing was damaged.  We had many fine pieces of furniture and fragile items too, since we had many unopened wedding gifts and such.They took extra care. I also had guitar, amps, and an upright. This was hands down the best moving experience I have ever had. From one happy customer. ThX HERCULES !!
 .

Service cost: $1000

1.      I was really struggling to choose a company to help us move and I finally decided on Hercules. My wife and I are really happy with our decision. I called them up about a month or so before we needed to move. They quoted us around the same as the other companies but their service was great. There was a little time mix up and they showed up a little late but all was well once they loaded everything up. Our stuff showed up to our new house on time, nothing was broken but a few boxes where smooched. If we ever have to move again we will use Hercules again. I recommend them.

Service cost: $4900

Please any o e out there think twice before using this company, don't use it at all because this moving company is not proffessional, their Customer Service, Crew and Drivers have no education, have no Honesty, Communication, or Consideration for you or your family, they will steal from your boxes your personal iteam and information. Besides all this they will damege what ever they're moving, this company should be out of business or service to the public.. They're nothing but a buch of peaople stealing from customers!!

Service cost: $2500

I have moved a number of times in my life, and this was the worst and most traumatic of all experiences.  Frankly, I think the positive reviews posted here are by shills.  I had them store a number if items for 4 years.  Their business practices are quirky at best.  When I decided to move my items out of storage, they trumped up "preparation" charges since I (obviously) hadn't chosen them for the move.  Their customer service is abysmal. They return neither calls nor emails.  When the movers I chose showed up, they had been given the wrong address.  When the new movers found the right address, Hercules personnel bullied and abused them. The foreman told me later that he was astonished at the abuse and lack of professionalism.  Then, the crowner, some of my very valuable antiques were damaged during storage, and several never showed up upon offload.  Horrible experience.  And they don't seem to care a bit about their bad reputation.

Service cost: $315

Hercules moving system has a great customer service that will call you and follow up with you almost every day to earn your business, but their customer service during the move and afterward is horrible.  The driver claimed that he had to do a long distance carry to carry my furniture to my apartment and charged me $500 on the spot or else he wouldn't take my furniture.  He claimed that the distance was 200 ft at first, then 250 ft, then 350 ft, then 425 ft.  I google mapped and also used a distance app on my phone and the distance is only 150 ft of which 75 ft was supposed to be free.  I felt ripped off by this company and getting my money back is not easy at all and customer service is not good at all, they kept the delivery portion of the receipt and claimed that the driver is en-route.  All lame excuses.  My furniture also came with a lot of dents, scratches, and chips.  Not a very happy customer.

Service cost: $1700