Green Van Lines Moving Company- Dallas

I picked Green Van lines because it was a family owned company. Thought they would treat their customers a little better than these big chain companies. I was WRONG. I understand things get lost it broken but please tell me.... How do you lose a 55' Sony Tv, a huge utility shelve, 2...yes, I said 2 entertainment chairs amoung other things. Some of the boxes looked like they had been thrown down and stomped. I was really upset about the missing items... Could understand items getting broke. When I received my stuff in Florida I explained to the driver stuff was missing. He told me..call the company. I did and I will tell you I was greeted with the misted rudest lady I've ever come in contact with. She belittled me....pretty much called me stupid and inadequate record keeper she ever saw. Kept telling me she would hang up if I didn't answerer the way she wanted. Would nit let me explain.She would say...ma'am if you keep on i'm hanging up and you will be unable to claim. I could go on and on. I have NEVER been treated this way by a customer service person. I even told her to get me someone else to speck to cause she acted mad she had to wait on me. She told me she was head of her department and she was the one I had to talk too.... NEVER EVER AGAIN.

PLEASE DON'T USE THIS COMPANY.

I rated a 1 only because I couldn't give it a 0.

I will be spreading the word so ink other family has to go through this.

Move size: 2 Bedroom Home Service cost: $4000

I love Green Van Lines because they did everything they said they would! Kept me up to date, on time, and every part of my move was made simple! My husband and I decided that being closer to family was important, especially because our grandkids were growing up so fast! We could not wait to get back to Texas. I am so happy I chose Green Van Lines to get us back home! They really care! The price was very reasonable and every piece of furniture and every box arrived just the way they picked it all up! Thank you!!

Move size: 3 Bedroom Home Service cost: $7000

I had hired another mover for a job and once they had my property in their warehouse, they more than doubled my contract rate. (violation of federal law) I retained an attorney and began a legal battle. Meanwhile, the rogue moving company got fed up with my attorney and told us that I needed to get my stuff out of that company's warehouse immediately. I was referred to Green Vanlines by another mover who could not do the job(that says something right there), so I called Green and spoke with Denise. She understood my situation and seemed legitimately concerned and wanted to help me out. Even though they were booked solid for the next few weeks, she was able to get her guys to create a space for me so we could get my stuff out of the other warehouse quickly. Denise explained everything so there would be no surprises when the bill was to be paid. Just 4 days before Green Vanlines was to move my property, my lawyer made headway with the rogue company who ultimately agreed to finish the move at the original binding estimate price. I was able to cancel my move with Green Vanlines without penalty. Even though Green Vanlines did not get my business, Denise told me that she was happy we were able to get my situation resolved without me spending more money. Denise's genuine concern for her customers and her ability to accommodate my situation has convinced me that If I ever need a moving company again, I would go to Green Vanlines. Dealing with Movers had left a bad taste in my mouth until I contacted Denise with Green. A company who is more concerned about the individual than the bottom line is the company I want working for me.

Move size: 4+ Bedroom Home Service cost: $299

I was stuck out of town due to several flight cancellations and had to be out of my apartment the same day my flight returned. I contacted Green Van Lines to schedule a last minute move on Monday afternoon. Their staff was professional, friendly and accommodated my request for an evening move that same day.

Joe and his team showed up and quickly got to work packing up my items with care. They also made suggestions to ensure things were properly secured for the trip. They understood the urgency that was required to complete the task and were patient with me even when the job extended into the night. They truly saved the day!

Move size: 1 Bedroom Home Service cost: $750

I wish I could give a good review of this company, especially since I did my due diligence in researching companies before selecting them. I planned a move from Dallas to Houston and contacted Green Vanlines for a survey of my belongings for the most accurate estimate. This was my preference because many moving companies tend to take advantage of customers by asking them to provide a list of their belongings. I wanted the company to see my belongings and assess the need of the move from there. A surveyor came to my home, spent about an hour there and provided a detailed estimate afterwards. From there, I compared other estimates and remained in contact with Sharon who was very responsive as I asked questions. Months later I received an email from Sharon offering me a 5% discount and stated that I was moving during the off-season and they could use the business during the pandemic also. Based on my positive interaction, the reviews and the discounted rate, I went with Green. Days before the move, I received a few confirmation phone calls. The movers arrived on time and were nice. Only one spoke English but we made due. After the truck was loaded, the crew leader basically scratched everything explained to me and was outlined in the estimate. He stated that I used more materials than the surveyor estimated and that he couldn’t honor whatever agreement I had with them (which was all in writing). He calculated his own rates in his cellphone and asked for payment. After that, I heard nothing from the company. Even up until the day before my items were supposed to be dropped off, I called Sharon, and nothing. I called customer service and was told they’d have someone contact me and nothing. I had to call the owner just to get some answers about when my entire home which was in their possession would be delivered. He assured me that my items would arrive the next day. Once the movers arrived, the same game was played once it was time to pay. They ignored what was surveyed and estimated in writing and tacked on an additional $1000 to the balance. What is the point of having someone come out and survey the property if they are going to underestimate the need and cost? This seems to be a tactic they use to take advantage of customers. After that, the crew leader asked me if he could record a video of me leaving a review of how good my move was. When I told him my experience was horrible, he said to just leave out the part about the money because that’s on the sales team, not the moving team. Unfortunately, it’s unethical to coach customers into leaving positive reviews and while he was a nice guy and their team did work hard, I declined the skewed video. I used this company to move me into temporary housing and would’ve used them again for my permanent move once my new house is built but now it’ll be the complete opposite. I’ll never use or recommend Green Vanlines and when asked (as someone who has moved many times), I will tell people to not use this company.

Move size: 3 Bedroom Home Service cost: $7000

I walked through our new home and explained to the X company crew which room belong to each previous setup and label, all boxes were labelled according (i.e. master bedroom, bedroom 1, 2, and 3, kitchen, living room and so on...). Unpacking was super easy since they assembled all the furniture back and put all the boxes and items in the correct rooms. They stacked accordingly to needs and they left pathways to exit the garage door, side door, to the extra refrigerator in the garage and entryway into the home for easy accessibility.

Move size: 2 Bedroom Home Service cost: $4715

If I could give them 0 stars I would.

I was in a time crunch to move across state from Texas to New York and Green Van Lines was one of the first companies to get back to me with a quote and at a reasonable price.

The pickup from my apartment was fine but after that, everything went downhill.

I had to harass the dispatcher Diana nonstop to get any update on my shipment. My stuff sat in a warehouse for three weeks before getting shipped out, leaving my boyfriend and I sleeping on the floor of our new apartment waiting for our things to arrive.

On the day of our delivery in New York, the moving team showed up 4 hours later than expected. When they finally showed up, the head mover David was rude and immediately demanded payment even before they started unloading the van.

Save yourself the time, stress, and money and use a different company for your move

Move size: 1 Bedroom Home Service cost: $5300

We hired green van lines to move us from TX to CO. We paid extra for a direct move. Things went pretty well when they packed us in TX. However when the driver turned up on CO he had to hire help. He hired 3 men for cash. They were not known to the company and had no moving experience. The day was chaotic with the driver doing his best with men who didn’t know how to lift or use a dolly. We were patient and kind. However, when we came to unpack we found that 3 boxes were missing. We went through every scenario to figure out where they could be. Our only conclusion was that they were stolen. We paid a lot for a professional move, we did not receive that service. We were referred to their claim service who offered us a small amount of money which we chose not to accept as it meant that we could not leave a review for others. We thought it important to share this information.

Move size: 4 Bedroom Home Service cost: $14000

I wish I could give less then one star. I have never been treated so poorly. I moved from Texas to Florida. The pick up was great but it took several emails and 21 days to get my items. When my things arrived they were held hostage until I paid an additional $950 because the semi could not get down my street. However I confirmed with the city it could and later learned the driver paid $500 for the shuttle so he made a quick $450. When my things arrived I had to pay in full before I could even look at my items in the truck to verify it was my things. I am a single female and the driver thought it appropriate to yell at me in the driverway so loud my neighbors looked out to check on me. Then when unloading I got to deal with the creepy feeling of being hit on by one of the movers. There was never an inventory checked but I was required to sign it. If that was not bad enough my boxes arrived with gapping wholes in them, my trim in my new house got damaged, my stairs were damaged. My standing mirror jewerly box was broken along with a bookcase but the kicker.....they lost my 10X12 oriental rug, ladder, and a box with over 1000 CDs. And the best part this all happened over a week ago and to date no one has been in touch with me about filing a claim even though I have reached out to them numerous times. I am still in Shock. Whatever you do, avoid this nightmare.

Move size: 1 Bedroom Home Service cost: $6000

This company doesn’t care about their customers. We hired them to move our daughters one bedroom apartment. The brought her things in two loads. On the first load there was numerous broken items. One the 2nd load about 1/3 of the items were gone. Boxes were untaped, a cabinet was cut into. It was clear we were stolen from. Burberry boots $550, Burberry scarves 3@$350, kitchen items, lots of clothing, too many to list.. all gone. Things you can’t replace like family handwritten recipes, cards, pictures, just life items! It’s so sad. I hope this reviews helps other to choose a different company. It’s been crickets from this company since this all happened. It’s disgusting. Check out the BBB they have been suspended and reviews and complaints cant be paid to remove. It will give you a true picture of what’s going on with this company. It’s to late for us

Move size: 1 Bedroom Home Service cost: $3000

BEWARE!!! This company is a fraud. We had our items picked from Fort Worth, Texas on September 29, 2023, and they were supposed to be delivered to us in Michigan on October 14th, 2023. This never happened. The company ignores communication and has refused to tell us when we will get our belongings. It has been over a month and we still have to sleep on a mattress on the floor and live out of suitcases because they haven't delivered our stuff as paid for, and promised. I received ONE call back, after dozens of messages, and it was October 17th and Beau Talley stated it would only be 5-7 more days until delivery. Well, that came and went, and we still have nothing. BEWARE!! Do NOT use this company. They have also had their BBB verification revoked due to poor business management.

Move size: 2 Bedroom Home Service cost: $3000

You need to know if you're looking at reviews here that many, many of these are posted by GVL employees. Yelp had the same issue, except that the Yelp system flagged suspicious reviews (glowing reviews posted by accounts that never reviewed any other businesses, etc.) and removed them. My experience was very similar to the ones posted on Yelp (constant delays of hours and even days from when deliveries were scheduled, deliveries taking weeks on end despite promises made early on, damaged or lost property). I never would have booked my move with GVL if I'd known what I was in for. Please, do yourself a favor and read other people's experiences before you let employee-written reviews skew you into thinking this is a reputable and efficient company. Look here for an accurate account of customers' experiences with this business: http://www.yelp.com/biz/green-van-lines-addison   .

Service cost: $2260