Great Canadian Van Lines

Thank you Great Canadian Van Lines for a smooth and stress free moving experience from Quebec to Alberta. Both my coordinating agent and my truck driver were great to work with; communication was seamless with both being very responsive to all my questions. My personal effects were meticulously inventoried and the pickup, transport, and delivery was all handled with care by the same truck driver, Amar, with delivery two days ahead of schedule. I was very pleased with how the move went and recommend this moving company to anyone considering a cross country move.

Move size: 2 Bedroom Home Service cost: $6800

We just had a shipment delivered from Ontario to British Columbia. I'm so glad we went with Great Canadian Van lines because the customer service and communication we're above my expectations. It was so nice to have the same driver who packed our items in Ontario, deliver it to our house and unload it in BC. Amar was so nice he called the house and offered us a coffee before arriving on schedule! We had an antique china cabinet with a glass door and a large dresser that were passed down to us after my mother-in-law's passing. It arrived intact. The packing job was phenomenal. I don't think I could have done a better job. All the boxes were well labeled with numbers that corresponded with the checklist provided. Nothing was missing or damaged, ans there were a lot of collector plates in the boxes. We live on a dead end cul-de-sac so large shipping trucks cannot make it into our street. Amar has a shuttle truck so it maneuvered into our street with no problem. Five stars and I would highly recommend Great Canadian Van lines. Candice and the dispatcher also deserve five stars for great customer service.

Move size: Partial Move Service cost: $5000

My daughter selected the company and received the initial quote. She handed over the move to me at that point. Everything from my first contact with Candace, second pick-up in Winnipeg, final invoice, to the delivery to our home went very well. I was totally impressed with how well organized the company was. They provided so much helpful information by email, telephone and short well made videos. The online method for recording the items we were shipping was well organized and user friendly. Communication was always polite, cheerful and timely. Questions were answered quickly. Our items, many that were fragile, were very well protected and delivered without damage. Our driver, Harry, and his assistant were very efficient and friendly. They were patient and helpful when we requested that a few pieces of furniture be re-arranged. Overall, we were extremely happy with the entire process. And the final price was less than our initial quote! Honest and upstanding service!

Move size: Partial Move Service cost: $4700

They are by far the worst company I have ever dealt with in all my career. They are dishonest and rotten to the core! Don't be fooled by this company that has a GREAT company name and presents themselves as Canada's best moving company. Their website says they have professionally trained staff who will lay down floor protectors and wrap your fine furnishings etc. and "place the pieces of furniture where you want them placed in your new home". WRONG!! NOT TRUE!! DON'T BE FOOLED by this! They don't deliver any of this!! NONE OF IT!! They are by far the worst company I have ever dealt with in all my career.

They have a professional with over 20 years experience come and give you a professional "firm quote" on what your move will cost. And, I gladly purchased insurance at around $380 understanding that things happen in long distance moves. But in the end they did thousands upon thousands in needless, reckless, damage and refused to file a claim for it after I spent all that money on insurance! This company is dishonest and rotten to the core!

The day of the move a different company shows up on behalf of Great Canadian Van Lines - their agent - RIVERBEND moving and these guys were doing drugs! They took all my quality furniture apart and could not put it together again upon delivery. It was damaged beyond repair. The day of delivery, a band of thugs and I mean real gruff, rough and tumble thugs, showed up threatening me, telling me unless I pay thousands $$ more than the quote they will not unload my furniture and belongings and they will charge me hundreds per day in storage fees!! My beloved service dog who picked up on their threatening, frightening, aggressive energy, had a grand mal seizure - first one ever, and these guys did not give a darn! They kept demanding the money or else.

Then they literally piled everything ceiling high, furniture in pieces until I could not move around and they put the heavy boxes on the top right to the ceiling. I am not strong enough to deal with this so I had to hire another company to come and help me. That is when I found out the full extent of the damages!! What a shock to realize they had damaged almost every piece of furniture that I own and that my HP laser jet printer was missing. My entire Sauder Heritage Hill office suite was damaged beyond repair, other furniture totally trashed. I could go on.

Then if all of that is not bad enough, they put through "unauthorized" charges on my credit card to the tune of over $3,000. There is much more but it would fill several pages so I will stop here. In short, DON'T HIRE THIS COMPANY! you will be traumatized for life! Zero customer service, dishonest, reckless, drug smoking, don't give a hoot about you, rip off company! I am so sorry I hired them and that they got any of my hard earned money!! They really should not be in business!

Move size: 3 Bedroom Home Service cost: $11052

Cross-country move from Ontario to British Columbia.

These guys totally saved my move! I called them with not even two days notice for a cross country move when another mover had failed me. Ed was beyond helpful in helping prepare my quote and told me his guys in my area had a few days off that week so he would call me back if they were able to do it.

Less than an hour later he called back to confirm.

Bill, Alanor and Matt were careful with all of our belongings, including my husbands motorcycle and my guitar ( which was just in a soft gig bag).
They delivered our things in 8 days! Everything was in perfect condition and the price was actually less than they had quoted me.

Thank you so much guys for taking so much stress off of our family!

Move size: Studio Service cost: $1946