Golden Gate Relocation LLC

If I could give them a zero star I would.

I had an issue with Goldengate relocation movers this weekend. They quoted me a price and doubled upon arrival then refused to fulfill their end of the contract.

The foremen were middle eastern and verbally abused me to the point I felt threatened. I was afraid he would strike me. They refused to return the deposit and then retrieved the movers and left all my belongings outside of the unit.

Definitely a gender and cultural issue.

Please read the reviews. Know what type of people work for this company. It’s not worth it. Pricing sounds too good to be true but then they bully you into paying for outrageous, on the spot prices.

The foreman who are middle eastern are abusive and demeaning towards women.

I don’t need this company to reply back because all their responses are generic.

They ALWAYS blame the customer. They do not take accountability.

The foreman went as far as saying that I called the movers “beaners” and that I was disrespectful.

I am of Mexican decent and have a multi-cultural family and would NEVER demean or insult humans. It’s a shame they have to say such things to justify their bad behavior.

If the president would read and listen to these bad reviews he should sweep house. They make for bad business.

I refuse to take this lightly. Currently working with an attorney to get my money back for the deposit and expenses flying from TX to CA to see the move through.

The issue was April 6-7th and they blamed me for everything.

If these middle eastern foremen could, they probably would have beat me up the way they spoke to me. Sad to know there’s men like this.

Gender and cultural discrimination at its best.

DO NOT HIRE THEM. You’ll regret it

I have video of this avise. Sadly I can only include pictures otherwise I would BLAST them.

Move size: 2 Bedroom Home Service cost: $3000

Golden Gate moved our 3 bedroom home from LA to Atlanta. Our sales rep Scottie was very helpful and walked us through how each step would take place.

The moving crew arrived on time and took care in packing our items. They disassembled our items and wrapped them . I had a few extra boxes that were added for an additional cost.

The delivery crew was great. They unloaded unpacked and reassembled our belongings. We would highly recommend GG. Overall Great job!

Move size: 3 Bedroom Home Service cost: $12500

Golden Gate Relocation picked my items up in California on May 29 and delivered them on June 29. They offered disassembly & reassembly of basic furniture, loading at pick-up & unloading at delivery and blankets, pads, belts, ties, & straps for added protection of furniture. I paid $3150 for this service. When they arrived they did not use blankets, pads or straps. They threw everything into the truck. They promised it would be repacked at the consolidation facility. For the next month I had no idea where my furniture was; all that wonderful salesmanship went out the window. When the items were delivered, people to unpack my items did not show up for 2 hours and tried to get me to pay more money. My items were not packed cleanly in the truck, no padding or pallets to hold them together. Multiple items were interspersed with the next delivery.

During the move in, I recognized that 6 major high-value items were missing (stolen, clearly) and three things were severely damaged. My equine tack trunk was dented, scratched, had severe black sticky residue all 4 sides and was clearly stepped on multiple times. My 200 year old Antique Shaker wood table was destroyed. The company never apologized and the company they used for my claim offered me $60 as compensation because I selected $0.60/per pound damage/loss despite providing excessive documentation of the damage. Forget getting them on the phone unless you do report them to the BBB when they will call you (thanks, Whitney) and tell you you can't do that. I am still fighting this claim valuing damage/loss of over $8000.

Move size: 1 Bedroom Home Service cost: $3150

I was thrilled to escape the bitter cold and start anew in the sunshine, and this team made my move incredibly smooth. When I contacted them, the individual on the line asked precise questions and provided a fair quote later. They dispatched a team of three and a large van. My house had numerous items I didn't want to take with me, and the crew helped me determine which charity to donate them to. The items I did want to take were expertly packed and carefully loaded onto the van. We set a delivery date for eight days after the move, and they delivered on time. I was impressed by the movers' skills and professionalism. Great communication and a smooth moving process. We couldn't be happier with their service. I've never had such a pleasant experience with a moving company before.

Move size: 2 Bedroom Home Service cost: $4526

This is by far the worst moving company I have ever done business with. As a military member who has done at least 5 moves all over the United States, this is definitely the worst. Let’s start with their setup to get people locked in. I was moving from Sacramento , CA to Las Vegas, NV and I was even a quote for around $5500 after I went through with the booking agent for the things I needed to be moved. I thought this was a very competitive offer so I decided to move forward with this company. I was given 2 dates on when the movers would arrive and they arrived on the second day. I was told that I would receive a call 2 days before the first date and they would let me know if it would be the first or second date. I never received a call and had to call them on the day before and ask which date and they still said it would be either one of the dates. I should have known then something wasn’t right. The first date comes and no communication. On the second date, I received a call from the movers stating that they are about 30 minutes from my house. The movers arrive and start packing up my house. While packing up my house, the head guy came and said that I was quoted for only 1100 sq ft and I have more than that. He stated that the truck that they have holds 1800 sq ft and I would be filling up the truck. He stated that I would have to pay the for the additional space used. The extra 700 sq ft cost an additional $4000. At this point, I was stuck as I was in a time crunch to move and couldn’t find another company plus my most of my household good are already on the truck so I agreed. I later found out that this is a tactic that moving companies use to get over on people. The truck is packed and I was given the packing list of the things they had in their possession and it was the worst I’ve seen. Most of it just listed “box” which is not how it should be done. At this point, I’m like what can I do. I just hope my things make it to the destination. Boy was I in for a big surprise. Once I arrive to Las Vegas, I called and setup delivery of my household goods and the delivery did arrive on the date stated. Once mover showed up before the truck. Another mover showed up about 30 minutes later but only stayed about 10 minutes and left and never came back. So once the truck arrives, it was packed to the edge so the mover had to stand on one of my boxes to start pulling things out. Of course he crushed the box. I asked the driver for the paperwork to check off items coming off the truck for accountability and he said that he wasn’t given any paperwork just a location to make the delivery. Luckily, I had the paperwork from the pickup date. My family and I had to assist the one mover with removing items from the truck because there was no way he could do it by himself even though I paid for a service that I had to do myself. After about 1 1/2 half of unloading, another mover (different from the guy that left) showed up. After all the items were off the truck that was supposed to be mine (there was other people items on the truck as well), it was determined that boxes, a dining table, a larger dresser, and some chairs were missing. Upon an assessment of everything missing, it was about $3000 of household goods and all of my military gear ($5000) was missing. I contacted the company about my missing items and was told how to file a claim. My wife did a review and I promptly received a call about trying to correct the issue and was told that I need to remove it in order for my claim to be processed. We removed it and processed the claim. They use a 3rd party company that is supposed to be a neutral party for the claim but the 3rd party is clearly only for the best interest of the moving company. After a couple of weeks, I received a letter stating that my reimbursement would be $181. How is this legal? This company is the worse and should never be used again. I pay $9500 and they lose $8000 and offer me $181. Those 5 star reviews are definite fakes to boost their real rating.

Move size: 3 Bedroom Home Service cost: $9500

My recent experience with Golden Gate Relocation LLC was phenomenal. Adam from the staff was a breath of fresh air. He attended me as soon as he noticed me entering the office. He was patient, kind and provided immediate assistance with booking. I appreciated how he took the time to explain how the company handled moves, so I understood everything clearly. He also gave me the opportunity to ask questions and addressed them. After booking, he sent over Nelson and William at my place for a quick assessment. They noted down the size of my apartment, amount of things as well as the kind they were. As soon as they were done, they provided me an affordable price quote and also recommended the number of moving vans/trucks and packing supplies required. Then on moving day, they arrived prepared and were professional throughout. All my items were thoroughly packed and loaded securely onto the trucks.

Move size: 2 Bedroom Home Service cost: $4233

Golden Gate has no integrity or ethics. The whole moving process with them was a nightmare. When first speaking with Gabby for quotes, she told us our items should arrive in TX by 7 business days after our FADD. When we reached out after not receiving our items by the 7 business days, she changed her story and said 7 business days to leave their warehouse and that the contract states it could take up to 21 business days. This was very frustrating as she sold us a story to get a sale, set expectations that led to great disappointment and we were very underprepared for our move. From the reviews, it looks like many other customers had similar experiences. We probably would've been ok with the 21 days if they had been transparent from the beginning and we had better prepared ourselves.

When we finally received our items on 1/8/24 (they picked up on 12/11 and FADD was 12/16 so they had our items for almost a month) there was a LOT of damage (ex they transported our fridges upside down) and items STOLEN. The reason we know the items were stolen, not missing, is because there were items kept inside envelopes with the letters friends gave us as wedding gifts. All the letters and cards had been pulled out from their envelopes and the valuable items were gone. The entire box in particular arrived totally broken, all the items jumbled up and even a shoebox of old letters and photographs had been opened, rifled through and mixed up. A valuable handbag, spare phone used for travel and some sentimental jewelry all gone. It was blatantly clear that someone had gone through the box. Also, the contract states reassembly of basic furniture is part of the "white glove" service but when asking the team, they didn't bring tools so couldn't reassemble.

When contacting customer service about our overall dissatisfaction and theft in particular, their first response was to blame us for packing those items. REALLY? Does that make it ok for your employees to go through someone else's personal belongings? All they said was to file a claim. Apparently, blatant theft is nothing significant or new. We're going through the claims process now but don't expect much from this unethical company. Don't use Golden Gate, especially for long distance!

Move size: 3 Bedroom Home Service cost: $6600