Golden Gate Relocation LLC

Please please please go with other moving company. A lot of damages, our sofa, rugs, mattress and many other items were carelessly dragged on the wet ground, computer screen they packed arrived broken along with many other furniture pieces, and the claim process is impossible. The quote was way off too, and I’m talking about the final volume was not that far off from the original quoted volume, but the final cost is more than double what they quoted. Whitney Baker at Golden Gate Relocation is the worst customer service person we’ve ever encountered in our lives so far. Many things are wrong with this company, too many to write down, please trust us and walk away from this company.

Move size: 1 Bedroom Home Service cost: $7800

Golden Gate Relocation is an excellent company. I had an opportunity to use this company to move my things from Elizabeth, North Carolina to Oakland, CA. At first I was worried that they might damage my belongings due to such a long distance. But they proved me wrong and moved my entire belongings without any problems and I was extremely happy with their excellent job.

That’s how moving should be done and I recommend this company to anyone who is looking for both local and interstate moving. They’re are an amazing company, please contact them as soon as possible.

Thanks again Golden Gate Relocation and keep up the good work.

Move size: 4 Bedroom Home Service cost: $5442

If I could give them a zero star I would.

I had an issue with Goldengate relocation movers this weekend. They quoted me a price and doubled upon arrival then refused to fulfill their end of the contract.

The foremen were middle eastern and verbally abused me to the point I felt threatened. I was afraid he would strike me. They refused to return the deposit and then retrieved the movers and left all my belongings outside of the unit.

Definitely a gender and cultural issue.

Please read the reviews. Know what type of people work for this company. It’s not worth it. Pricing sounds too good to be true but then they bully you into paying for outrageous, on the spot prices.

The foreman who are middle eastern are abusive and demeaning towards women.

I don’t need this company to reply back because all their responses are generic.

They ALWAYS blame the customer. They do not take accountability.

The foreman went as far as saying that I called the movers “beaners” and that I was disrespectful.

I am of Mexican decent and have a multi-cultural family and would NEVER demean or insult humans. It’s a shame they have to say such things to justify their bad behavior.

If the president would read and listen to these bad reviews he should sweep house. They make for bad business.

I refuse to take this lightly. Currently working with an attorney to get my money back for the deposit and expenses flying from TX to CA to see the move through.

The issue was April 6-7th and they blamed me for everything.

If these middle eastern foremen could, they probably would have beat me up the way they spoke to me. Sad to know there’s men like this.

Gender and cultural discrimination at its best.

DO NOT HIRE THEM. You’ll regret it

I have video of this avise. Sadly I can only include pictures otherwise I would BLAST them.

Move size: 2 Bedroom Home Service cost: $3000

There should be an option for zero stars. This company dropped off our items and over half the boxes were completely damaged, smashed in, or flattened like they tossed and piled on. Multiple Damages in those boxes. Also, gave them a bike to pack and when I got it back, the frame was bent, parts broken, and the wheels off. When the movers dropped off, they couldn't leave fast enough. I called the driver realizing one prominent box was missing. He then refused to turn around and told me next time this happened he would just say he didn't have it and then proceed to leave it on the side of the road. I had to go meet him in the next town north of me to retrieve it from him. After that settled, I received no emails back from my point of contact at the GGR until 3 days later when another rep called me and essentially offered no help, but to fill a claim for 60 cents on the pound. This company will actively make it seem like a good deal, but in reality they are actively scamming people and not moving this efficiently or safely in a timely manner. Do not, I repeat, do not give this company business

Move size: 2 Bedroom Home Service cost: $4000

Do not use this company to pack your belongings. I was told items would be wrapped with paper and tv boxes uses (for our large curved monitor). Neither was true. I have pictures to show their deficient packing. When my items were delivered (my photo albums dangling out the door of the truck), I was only offered the chance to use their complaint service which is a clunky, time-consuming website. After cataloguing all the damage- including our broken monitor (which is an $800 item) we were offered $74 if we signed a release that would gag us from telling this story. We did not sign. Some items were lost with no apparent effort to find them. Research your moving company. And don't use this one. Really, a 12 year old child would understand how to pack better than these people.

Secondary issue was the local lead on this side of the country tried to charge me an additional $1000 for the delivery but I had read the contract and rebutted his fabricated excuse and got my belongings- as damaged as they were. Others may not know to read the contract and be informed. Beware!

Move size: 3 Bedroom Home Service cost: $5900

Golden Gate has no integrity or ethics. The whole moving process with them was a nightmare. When first speaking with Gabby for quotes, she told us our items should arrive in TX by 7 business days after our FADD. When we reached out after not receiving our items by the 7 business days, she changed her story and said 7 business days to leave their warehouse and that the contract states it could take up to 21 business days. This was very frustrating as she sold us a story to get a sale, set expectations that led to great disappointment and we were very underprepared for our move. From the reviews, it looks like many other customers had similar experiences. We probably would've been ok with the 21 days if they had been transparent from the beginning and we had better prepared ourselves.

When we finally received our items on 1/8/24 (they picked up on 12/11 and FADD was 12/16 so they had our items for almost a month) there was a LOT of damage (ex they transported our fridges upside down) and items STOLEN. The reason we know the items were stolen, not missing, is because there were items kept inside envelopes with the letters friends gave us as wedding gifts. All the letters and cards had been pulled out from their envelopes and the valuable items were gone. The entire box in particular arrived totally broken, all the items jumbled up and even a shoebox of old letters and photographs had been opened, rifled through and mixed up. A valuable handbag, spare phone used for travel and some sentimental jewelry all gone. It was blatantly clear that someone had gone through the box. Also, the contract states reassembly of basic furniture is part of the "white glove" service but when asking the team, they didn't bring tools so couldn't reassemble.

When contacting customer service about our overall dissatisfaction and theft in particular, their first response was to blame us for packing those items. REALLY? Does that make it ok for your employees to go through someone else's personal belongings? All they said was to file a claim. Apparently, blatant theft is nothing significant or new. We're going through the claims process now but don't expect much from this unethical company. Don't use Golden Gate, especially for long distance!

Move size: 3 Bedroom Home Service cost: $6600

I used Golden Gate Relocation LLC. last June. Most of my expensive item's came up missing and many more items damaged. The company was not willing to resolve the issue, so I sought other avenues. During my searching for help I contacted Bureau of Household Goods and Services at https://www.bhgs.dca.ca.gov/. I was surprised to be informed that Golden Gate Relocation LLC. is not even licensed to work in California and anyone that has used them to move in, or out of, California can file in small claims court in California and be awarded all monies paid refunded to you.

Move size: 4 Bedroom Home Service cost: $8500

This was the worst moving experience I have ever had. The gal who gave me a quote was wonderful, but from that point on, service was deplorable. I paid an extra $1500 for the packing service. The "packers" (I use the term loosely) arrived at noon reeking of marijuana. There were five of them, so it was hard to keep track of what they were doing and where they were. Things were haphazardly thrown into boxes with no consistency as to what room the things were from (i.e., something from the office in with something from the kitchen). None of the boxes were labeled, making the unpacking miserable. Care was not taken when wrapping glass items. I had a 150+ year old china cabinet with curved glass which showed up with one of the door's glass broken. Several other items were broken or bent. Lots of nicks and scrapes, as well. They were rude to my neighbor, when asked what they were doing (they were poking a stick at a little lizard that was in the front yard). Needless to say, their focus was not on the careful packing of my items. In addition, I was told that if I paid for everything up front, things would arrive faster. It took the full 21 days for my things to get to Iowa. I highly discourage anyone who is thinking about using this company for a move. If you are going to use them, be sure to ask enough questions before shelling out money for the packing service. I also suggest that the company hire women to do the packing - or at least train the people who are going to do it, so that care is taken when packing. It was a wasted $1500. I wish in retrospect that I would have packed everything myself. The claims process is also a joke. Pages and pages of documentation required for very little reimbursement. All-in-all, a horrible experience.

Move size: 2 Bedroom Home Service cost: $14000

Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook group to move my my mom from San Diego to Omaha in Feb of 23 shortly after my dad passed away. The estimator, Brian Bober, would never come out to the house to give us a proper estimate, always insisting on doing a zoom call. We did 2 zoom calls, once when we signed up and again less than a week from pickup. My mom changed her mind about what she was moving so he adjusted the estimate and it was only a few hundred dollars. The driver showed up on the scheduled day and threw a fit that we were grossly under the amount of volume she had to load up. It went from $5500 to $14,000. I was furious, but I had no choice other than to negotiate with them. Movers leaving CA were backed up for weeks if not months and everything my mom had was boxed and ready to go. Her lease was expiring and she had no where to go. I got them down to $9500 and signed a new deal. They were supposed to deliver her items around 3 weeks later, and when I called to confirm three days before, the truck was still in CA. IT HADN'T EVEN LEFT YET. Per the terms of the agreement, we had to pay them by Zelle before the delivery, should have been a red flag but a lot of companies at the time were requiring it. They were 3 weeks late delivering her things and did not give a shit. Then, when the truck finally showed up, they couldn't get the truck into the apartment parking lot even though I told them about it. It took 3 hours to get a smaller truck there, so they unloaded the semi into the box truck and took the box truck to the front door. There were so many things broken or missing it was unreal. My mom was devastated, and still is. We filed a claim and they offered $.60per pound for items lost or damaged. It was offensive and insulting. We filed in small claims court for damages but they are a scam company and we have not been able to serve them yet. STAY AWAY!!!

Move size: 2 Bedroom Home Service cost: $9500

This company is being sued in a class action lawsuit and is the worst moving company I’ve ever worked with. I personally have autism and am severely disabled. The company took advantage of my disability. They filled out paperwork on my behalf and without my permission and refused to offer me the insurance options I was asking for multiple times both in person and over the phone. They intentionally didn’t deliver the heaviest items from my move. They strung me along for months and were almost impossible to reach before telling me they couldn’t find my items. When they are charging you for your move by weight and then specifically don’t deliver the heaviest items from the move it demonstrates a clear and intentional breach of the services they were contracted to do. I tried to communicate with the movers that they needed to disassemble a table and they refused to do what I was saying and instead wrapped the glass table in bubble wrap and then placed heavy items on top of it and smashed it into pieces. This company has violated my ADA rights and steamrolled over my ability to communicate and has demonstrated an extreme amount of negligence.

Move size: 1 Bedroom Home Service cost: $10509