Global Trans Van Lines

Potential Violations by Global Trans Van Lines

Shipment No.: GS3987161

Based on the documented facts of our experience, the following federal, state, and contractual issues may warrant investigation:

1. Breach of Contract

* Failure to deliver all household goods within the contractual delivery period.

* Failure to deliver the complete shipment.

* Delivery of damaged household goods.

* Failure to perform contracted services, including furniture assembly

2. Deceptive or Misleading Business Practices

* Making representations about delivery that were not fulfilled.

* Providing conflicting and inconsistent information regarding the location of the shipment.

* Allegedly representing that the company was acting as a carrier while subcontracting transportation to another company.

* Failing to provide accurate information about the status of the shipment.

3. Possible Consumer Protection Violations

* Engaging in unfair or deceptive acts or practices.

* Failing to provide services as promised after accepting payment.

* Misrepresenting material facts relating to the transportation of household goods.

4. Possible Violations of Federal Household Goods Regulations

* Failure to transport and deliver household goods within the required or contracted timeframe.

* Failure to properly safeguard household goods entrusted to the carrier.

* Loss of household goods.

* Damage to household goods.

* Failure to maintain accurate shipment information or provide meaningful shipment updates.

* Failure to adequately investigate missing property.

5. Improper Claims Handling

* Delays in investigating missing property.

* Failure to provide reasonable updates or timelines.

* Directing the customer to the claims process without first making reasonable efforts to locate missing property.

6. Possible Retaliation or Coercive Conduct

* Allegedly stating that efforts to locate missing property would not proceed quickly unless truthful Google reviews and a Facebook group were removed.

* Refusing to communicate unless online reviews were removed.

* Attempting to pressure customers into removing truthful public reviews before providing assistance.

7. Unprofessional Conduct

* Repeated yelling and profanity directed toward customers during telephone conversations.

* Dismissing customer concerns regarding complaints filed with the Federal Motor Carrier Safety Administration (FMCSA).

8. Property Loss and Damage

* Failure to deliver numerous inventoried items.

* Delivery of damaged items, including televisions with broken screens.

* Failure to account for missing household goods.

9. Pattern of Similar Consumer Complaints (if substantiated)

* Multiple consumers reporting similar experiences involving delayed deliveries, missing property, damaged goods, poor communication, and alleged pressure to remove negative reviews.

* If verified, such a pattern may be relevant to regulatory agencies evaluating whether these incidents reflect isolated mistakes or recurring business practices.

These issues should be evaluated by the appropriate agencies, including the FMCSA, state consumer protection authorities, and, if necessary, the courts. This document identifies potential areas for investigation and is not intended to assert legal conclusions before the facts have been fully reviewed.

Move size: 2 Bedroom Home Service cost: $11000

When I found out I was going to be making a long-distance move, I knew it was going to be a big adjustment for my family. Moving is stressful enough on its own, but add in two teenage daughters with their own opinions, emotions, and moments of “testiness,” and I knew I needed a team I could trust!

Global Trans Van Lines made the entire experience so much easier than I expected. From the very beginning, they were kind, patient, and professional. They handled our belongings with so much care and made sure everything was packed, transported, and delivered safely.

What impressed me most was how smoothly they handled everything even in rainy weather. During a time that could have easily felt chaotic, they brought a sense of calm and made the whole process feel like a breeze. They were respectful of my family, easy to communicate with, and truly helped take a lot of the stress off my shoulders.

I’m so thankful for the wonderful experience we had with Global Trans Van Lines. They helped make a major life transition feel much more manageable, and I would absolutely recommend them to anyone preparing for a long-distance move.

Move size: 3 Bedroom Home Service cost: $5000

I recently completed a long-distance move with Global Trans Van Lines, and the entire experience exceeded my expectations. The team was professional, punctual, and handled all of my belongings with great care from pickup to delivery. Communication was excellent throughout the process, and everything arrived safely and on time. Moving can be stressful, but they made it smooth and hassle free. I highly recommend Global Trans Van Lines to anyone looking for a reliable and trustworthy moving company!

Move size: 3 Bedroom Home Service cost: $6000

⭐⭐⭐⭐⭐

I had an amazing experience with Global Trans Van Lions from start to finish! Moving is usually one of the most stressful things a person can go through, but this team made the entire process smooth, organized, and completely stress-free. From the moment I scheduled my move, their customer service was friendly, professional, and quick to answer all of my questions. They kept me informed every step of the way, which gave me confidence that my belongings were in good hands.

On moving day, the crew arrived right on time and immediately got to work. They were polite, hardworking, and handled every item with great care. They wrapped my furniture, protected fragile boxes, and made sure nothing was scratched or damaged during loading or unloading. I was especially impressed with how efficiently they worked without ever making me feel like they were rushing or being careless.

The movers were respectful of both my old and new home, making sure not to damage the walls, floors, or doorways. They even helped place my furniture exactly where I wanted it, which saved me so much time and effort. Their positive attitudes and professionalism really stood out throughout the entire move.

The pricing was fair, there were no hidden fees or unexpected charges, and the level of service I received from Global Trans Van Lions was worth every penny. It’s hard to find a company that’s this reliable, honest, and dedicated to customer satisfaction. If you’re looking for a moving company you can trust, I highly recommend Global Trans Van Lions. They exceeded my expectations in every way, and I wouldn’t hesitate to use their services again in the future. Thank you for making my move so much easier than I ever expected. I will definitely be recommending Global Trans Van Lions to my friends and family!

Move size: 3 Bedroom Home Service cost: $2000

Finding an affordable moving company that you can actually trust is rare, but Global Trans Van Lines delivered on both fronts. Their initial quote fit comfortably into my budget, and I was thrilled to find that they stayed true to their word—there were absolutely no hidden fees or surprise upcharges at the end of the move. The crew worked incredibly hard, remained professional, and made the entire process seamless. Exceptional value for the level of service provided.

Move size: 3 Bedroom Home Service cost: $4000

Our family recently moved from Arizona to Ohio, and choosing Global Trans Van Lines was one of the best decisions we made. Moving across the country is stressful, but their team made the entire experience so much easier.

The crew has an absolutely incredible work ethic. They worked nonstop, handled the heavy lifting without complaint, and treated our belongings with care and respect. You can tell they take pride in what they do. Their communication was great, they stayed organized, and everything arrived safely.

If you’re looking for a moving company that’s dependable, hardworking, and truly goes the extra mile, I can’t recommend Global Trans Van Lines enough. Thank you for all the hard work and for helping our family start this new chapter in Ohio!

Move size: 2 Bedroom Home Service cost: $3000

Where do I begin.

We were promised 3-4 days delivery by phone at booking. It has now been 40 days since our belongings were picked up and we still have nothing. No furniture. No beds for our children. No dishes to cook with. My kids have been sleeping on air mattresses for 40 days straight while this company ignores every call and every email we send.

Here is a breakdown of everything this company did wrong:

COMMUNICATION:

Every single phone call ends the same way, no update, we will call you back. They never call back. Two formal written emails requesting a delivery date were completely ignored. Zero proactive communication in 40 days.

BRIBERY:

After we filed a formal complaint with the Better Business Bureau, a company representative called us and offered a discount in exchange for deleting the complaint. We refused. This alone tells you everything about how this company operates.

DAMAGED PROPERTY:

A brand new dresser was disassembled so carelessly by their team that it was completely destroyed and had to be thrown away. We received zero accountability for this.

HIDDEN CHARGES:

They charged us $25 just to keep a basic kitchen trash can on the truck. They up charged up by hundreds, so we had no choice but to donate items because it would cost more money just to keep them.

ONSITE PRICE INCREASE:

On pickup day they presented a new binding estimate increasing our cubic footage and total charges. They snuck in a later delivery date. This is a known industry tactic get you to sign the original estimate then increase the price on moving day when your belongings are already being loaded.

CONTRACT INCONSISTENCIES:

The original estimate listed Miami-Dade Florida as the jurisdiction for any legal disputes. The Bill of Lading listed North Carolina. Two different documents, two different states.

WHERE WE ARE NOW:

We have retained legal counsel. We have filed a federal complaint with the Federal Motor Carrier Safety Administration. We have documented everything: every call, every email, and the bribery attempt.

If you are a parent, a family, or anyone who cannot afford to be without their belongings for over a month, please choose a different company. This experience has been one of the most stressful and exhausting situations our family has ever faced.

Do not trust the low price. Do not trust the verbal promises. Get everything in writing and even then, choose someone else!

Move size: 3 Bedroom Home Service cost: $5000

Absolutely the worst moving company. Horrible communication. I would call customer sevice and either they would not answer the call, have no answer to my questions, or send me to voicemail and I would never receive a call back. One of the excuses they gave was that they didn't have enough drivers and no other loads to go to the Midwest. If they didn't have drivers or knew that they weren't coming to this area then they shouldn't have taken the job. It took 47 business days to receive my stuff. When it finally arrived there was damage to several of my items including my sofa which was dirty and stained. Items were wet and smelt of mildew. They still owe me over $500 dollars for the 17 days that they went past the 30 alloted days at $30 dollars a day. Also the cost of getting my sofa cleaned. Of which I'm sure I'll never see. I would ask where my things were being stored at and they would have no idea where they were . I was told at one time it was in storage in SC. Then was told NC. Then told Tennessee. How can a moving company not even know where a customers items are? I ended up getting an attorney and they were severed a 10 day deadline for delivery and no one even responded to my attorney. Save yourself the trouble and use any other company but this one. 0 stars.

Move size: 1 Bedroom Home Service cost: $4800

Global Trans Van Lines was absolutely wonderful with my relocation for school! I didn’t have to worry about the logistics of moving my belongings, which allowed me to focus on preparing for my program. James, in particular, was phenomenal throughout the entire process. He made every step feel reassuring, smooth, and easy. I truly appreciated his communication, professionalism, and willingness to help. I highly recommend Global Trans Van Lines, especially James, to anyone looking for an stress-free moving experience! I can’t thank you guys enough!

Move size: Studio Service cost: $3400

Global Trans Vans Lines, has been the best moving company, hands down. I have had to relocate several times and this company made my life so much easier! I moved from South Carolina to WV, and they got me in contact with Steven, a representative from their office. He planned everything and was very professional, he took my concerns very serious. I had several fragile items and he made sure the guys knew to baby those items and to be extra careful. I could focus on my family and not have to worry about the move! Thank you Global Trans Van Line and Steven for your support and help! Moving is very Stressful and this company lightened our load, literally!

Move size: 3 Bedroom Home Service cost: $5000

I had an excellent experience with this out-of-state moving company! I was moving a 3-bedroom home for around $4,000, and from start to finish, the process was smooth, professional, and stress-free. Ryan, my representative, was extremely helpful, responsive, and made sure I understood everything throughout the entire move.

The pricing was fair, communication was great, and the movers handled everything with care. Moving out of state can be a huge headache, but this company made the whole experience much easier than I expected. I really appreciated Ryan’s professionalism and willingness to help whenever I had questions.

If you’re planning an out-of-state move, I definitely recommend giving them a call. 5 stars all around!

Move size: 4 Bedroom Home Service cost: $4000

We hired Global Trans Vans Lines to move us from Florida to Utah. The contract stated that the items will be delivered within 21 business days of our accept date of 5.29.2026. Here it is 6.30.2026 and all our belongings are still in Florida. They lied once stating that the items were on the way, but I have a tracker in one of the boxes so I called them our on their lie. They cannot even tell us when we may expect our items "it is a long distance move and very far" is all I ever here; DUH that is why I hired you. I have no idea when or if our items will ever get here and we cannot afford to buy new to replace what is suppose to be delivered to us as we are retired and on a fixed income.

Move size: Partial Move Service cost: $6000

We recently used Global Trans Van Lines for our long-distance move from Georgia to Connecticut, and overall, we had a great experience. Moving such a long distance can be stressful, but the process was made so much easier thanks to our amazing representative, Brooke.

Brooke was absolutely awesome from start to finish. She was professional, responsive, knowledgeable, and genuinely cared about making sure everything went smoothly for us. She was always available to answer our questions, kept us informed, and made us feel like we were in good hands throughout the process.

We truly appreciate the time and effort Brooke put into helping us with our move. Customer service can make all the difference when you're dealing with something as big and stressful as a cross-country move, and Brooke definitely went above and beyond.

We would happily recommend Global Trans Van Lines, especially if you have the opportunity to work with Brooke. Thank you, Brooke, for making our move from GA to CT a much more positive experience!

Move size: Partial Move Service cost: $4200

I had a great experience with this moving company for my interstate move. From start to finish, the process was smooth, professional, and stress-free. My representative, James, was especially helpful and made sure I was informed and taken care of throughout the entire process. He was responsive, professional, and genuinely cared about making sure everything went smoothly.

Moving across states can be overwhelming, but James and the team made the experience much easier. I really appreciate their hard work and excellent customer service. I would definitely recommend this moving company to anyone planning a long-distance move

Move size: 3 Bedroom Home Service cost: $4300

I had a great experience with Global Trans Van Lines moving my 3-bedroom home from Vermont to Florida. The entire move cost around $4,200, which I felt was very reasonable for a move of that distance and size.

My sales representative, Ryan, was great throughout the entire process. He was very well-spoken, outgoing, professional, and made sure I understood everything from the beginning. Communication was solid, and he made what could have been a stressful long-distance move feel much easier.

Everything went smoothly, and I was happy with the service I received. I would definitely recommend Global Trans Van Lines to anyone looking for a reliable long-distance moving company. Ask for Ryan if you get the chance!

Move size: 3 Bedroom Home Service cost: $4200