Global Trans Van Lines

Potential Violations by Global Trans Van Lines

Shipment No.: GS3987161

Based on the documented facts of our experience, the following federal, state, and contractual issues may warrant investigation:

1. Breach of Contract

* Failure to deliver all household goods within the contractual delivery period.

* Failure to deliver the complete shipment.

* Delivery of damaged household goods.

* Failure to perform contracted services, including furniture assembly

2. Deceptive or Misleading Business Practices

* Making representations about delivery that were not fulfilled.

* Providing conflicting and inconsistent information regarding the location of the shipment.

* Allegedly representing that the company was acting as a carrier while subcontracting transportation to another company.

* Failing to provide accurate information about the status of the shipment.

3. Possible Consumer Protection Violations

* Engaging in unfair or deceptive acts or practices.

* Failing to provide services as promised after accepting payment.

* Misrepresenting material facts relating to the transportation of household goods.

4. Possible Violations of Federal Household Goods Regulations

* Failure to transport and deliver household goods within the required or contracted timeframe.

* Failure to properly safeguard household goods entrusted to the carrier.

* Loss of household goods.

* Damage to household goods.

* Failure to maintain accurate shipment information or provide meaningful shipment updates.

* Failure to adequately investigate missing property.

5. Improper Claims Handling

* Delays in investigating missing property.

* Failure to provide reasonable updates or timelines.

* Directing the customer to the claims process without first making reasonable efforts to locate missing property.

6. Possible Retaliation or Coercive Conduct

* Allegedly stating that efforts to locate missing property would not proceed quickly unless truthful Google reviews and a Facebook group were removed.

* Refusing to communicate unless online reviews were removed.

* Attempting to pressure customers into removing truthful public reviews before providing assistance.

7. Unprofessional Conduct

* Repeated yelling and profanity directed toward customers during telephone conversations.

* Dismissing customer concerns regarding complaints filed with the Federal Motor Carrier Safety Administration (FMCSA).

8. Property Loss and Damage

* Failure to deliver numerous inventoried items.

* Delivery of damaged items, including televisions with broken screens.

* Failure to account for missing household goods.

9. Pattern of Similar Consumer Complaints (if substantiated)

* Multiple consumers reporting similar experiences involving delayed deliveries, missing property, damaged goods, poor communication, and alleged pressure to remove negative reviews.

* If verified, such a pattern may be relevant to regulatory agencies evaluating whether these incidents reflect isolated mistakes or recurring business practices.

These issues should be evaluated by the appropriate agencies, including the FMCSA, state consumer protection authorities, and, if necessary, the courts. This document identifies potential areas for investigation and is not intended to assert legal conclusions before the facts have been fully reviewed.

Move size: 2 Bedroom Home Service cost: $11000

We hired Global Trans Vans Lines to move us from Florida to Utah. The contract stated that the items will be delivered within 21 business days of our accept date of 5.29.2026. Here it is 6.30.2026 and all our belongings are still in Florida. They lied once stating that the items were on the way, but I have a tracker in one of the boxes so I called them our on their lie. They cannot even tell us when we may expect our items "it is a long distance move and very far" is all I ever here; DUH that is why I hired you. I have no idea when or if our items will ever get here and we cannot afford to buy new to replace what is suppose to be delivered to us as we are retired and on a fixed income.

Move size: Partial Move Service cost: $6000

Where do I begin.

We were promised 3-4 days delivery by phone at booking. It has now been 40 days since our belongings were picked up and we still have nothing. No furniture. No beds for our children. No dishes to cook with. My kids have been sleeping on air mattresses for 40 days straight while this company ignores every call and every email we send.

Here is a breakdown of everything this company did wrong:

COMMUNICATION:

Every single phone call ends the same way, no update, we will call you back. They never call back. Two formal written emails requesting a delivery date were completely ignored. Zero proactive communication in 40 days.

BRIBERY:

After we filed a formal complaint with the Better Business Bureau, a company representative called us and offered a discount in exchange for deleting the complaint. We refused. This alone tells you everything about how this company operates.

DAMAGED PROPERTY:

A brand new dresser was disassembled so carelessly by their team that it was completely destroyed and had to be thrown away. We received zero accountability for this.

HIDDEN CHARGES:

They charged us $25 just to keep a basic kitchen trash can on the truck. They up charged up by hundreds, so we had no choice but to donate items because it would cost more money just to keep them.

ONSITE PRICE INCREASE:

On pickup day they presented a new binding estimate increasing our cubic footage and total charges. They snuck in a later delivery date. This is a known industry tactic get you to sign the original estimate then increase the price on moving day when your belongings are already being loaded.

CONTRACT INCONSISTENCIES:

The original estimate listed Miami-Dade Florida as the jurisdiction for any legal disputes. The Bill of Lading listed North Carolina. Two different documents, two different states.

WHERE WE ARE NOW:

We have retained legal counsel. We have filed a federal complaint with the Federal Motor Carrier Safety Administration. We have documented everything: every call, every email, and the bribery attempt.

If you are a parent, a family, or anyone who cannot afford to be without their belongings for over a month, please choose a different company. This experience has been one of the most stressful and exhausting situations our family has ever faced.

Do not trust the low price. Do not trust the verbal promises. Get everything in writing and even then, choose someone else!

Move size: 3 Bedroom Home Service cost: $5000