GetMovers

Last month we had a big and pretty complicated . Honestly, I was stressed about condition of the possessions, but the move couldn’t have gone more successful! Jimmy, Adam, Denis and a driver William were on time, generous and polite; asked if we needed anything else. They double-checked everything to make sure all the possessions are carefully packed and loaded. Obviously, there were none of a scratch! Thank you for the successful experience! And you know, I would never let anyone else move us.

Move size: Commercial Move Service cost: $1200

Ajax 1 day ago

I am truly confused by the amazing reviews on this company. The service I received was not at all what I read in all the reviews before I decided to choose them as my moving company. The employees they sent did not appear to have much experience moving furniture, nor did they work efficiently in regards to using their time appropriately. On multiple occasions throughout the day (my max 6 hour move took 10 hours) we observed them standing around and one of the three always appeared to be doing nothing while the other two worked (this happened in a rotating fashion). My husband had to step in several times to encourage the movers to pick items up and actually put them in the moving truck. My husband even ended up fully coaching the workers through the entire move-in process (I.e. telling them to grab items and bring them in, teaching them how to move bulkier furniture, teaching them how to place items in way that would still allow space to continue working in). It was ridiculous and yet, there’s more. As they brought items inside I was to show them what rooms certain things went to; however, multiple items they just placed wherever they felt, leaving me to have to continue moving boxes and furniture to different places of the house after the fact. Let me not forget to mention how they packed the truck. Initially they were doing a good job of using the space wisely. But after half the truck was packed, then began to pack items loosely and in awkward places which left at least 15% of the packable space misused. This then lead to them telling us that there was no space for our few remaining items and they would need to make a second trip (the distance to the new house is 30 minutes, meaning an extra 1.5 hours of travel time for just a few items. On top of that, they took much longer to travel to and from, my husband went with them to pick up the second load and instead of staying with him on the highway they got off at a different exit taking even longer to get to the house. Not to mention they arrived at 9:15 am when schedule for 10am throwing off our time line. And when we addressed our concerns early on during the moving process the “manager” of the group informed us it was his “first day” and explained that he couldn’t give us much feedback/information due to this. Before leaving the old house, I did a check and noted a mirror and a tv they failed to take to the truck. Fast forward to the move being completed and I have items missing, even parts for my sons bunk bed that now leaves it unsafe for him to sleep in because it can’t be properly built. I did contact customer support after the fact and the lady was apologetic and reassuring and informed me she would speak with management and get back to me, but I’m still waiting to hear back. They wanted me to pay via etransfer, which I wasn’t informed of beforehand. When I did etransfer it the finance department was able to follow up with me instantly and called me back when it didn’t come through within less than ten minutes. They initially told me they didn’t think I could get a receipt but did end up sending me one in the end. I will be contacting them diligently to get some money back because I feel complete taken advantage of and mistreated. These full star reviews are unbelievable to me now. I will never use this company again and will never recommend them to anyone. I will be leaving my review on multiple sites to get the message out. It’s not fair to pay for a service and not receive adequate treatment.

Move size: 3 Bedroom Home Service cost: $2090

We had 4 men and two trucks for 4 bedroom house with a garage. Their quote was great. They showed up on time, communicated in advance and were very efficient. They carefully wrapped delicate items and carried all the tools and knew how to deal with problem pieces. They also showed great initiative in working out where things should go when they were unpacking. They disassembled and reassembled our bed like it was nothing. Will definitely use these on next future upcoming moves. Highly recommended.

Move size: 4 Bedroom Home Service cost: $3140

I just had a great experience working with Henry and Don today, and highly recommend their services. These guys were polite, hard working, and committed to getting the job done. These guys are all great and a joy to work with. Never complain when you ask them to relocate something. I was also happy that it ended up being a very affordable company, and cost us less than half of some of the other quotes we got. I recommended them to a friend of mine who's using them next week.

Move size: 2 Bedroom Home Service cost: $890

So very thrilled with our experience with Getmovers.

I moved Friday, July 24th. Nicest, most personable guys and they worked so quickly and efficiently. We are very grateful for their help, professionalism, and awesome attitude!

I really appreciated how careful and detailed everyone was in making sure our furniture was protected and ready for moving and long term storage. We are very impressed with all the good things this organization does. They are FANTASTIC! Would use again and highly recommend.

Move size: 1 Bedroom Home Service cost: $790

These guys made the move a breeze. Discussed literally everything over email, all details provided upfront, service was fast and efficient. We had some heavy and fragile furniture, including a carved antique HEAVY chest, that we needed to move into our new condo. They provided the blankets, plastic wrap, and straps to secure our load for the trip to Kelowna. The attention to detail and expertise in packing was really cool to watch. We are all very satisfied with their work and recommend them highly!

Move size: 2 Bedroom Home Service cost: $817

They were really nice and courteous gentlemen. I moved from a 3rd floor to a 1st floor, and they worked quickly and efficiently. They amazed me with their shrink wrapping skills and minimal breaks. They complimented my packing skills :) and assisted with the little things still needed to be done. They were a great group of guys and I'd use them as my movers anytime and all the time. The rates were fair for the level of service provided. You guys made my move so easy, peaceful and pleasant experience. I highly recommend this company.

Move size: 2 Bedroom Home Service cost: $635

DO NOT HIRE GET MOVERS!!

My husband and I recently hired Get Movers for a move to a city 3 hours away. The move date was originally scheduled for September 30, however, Michael from Get Movers phoned a few weeks before the move to ask if we could reschedule for the 29th. In order to accommodate them, my husband and I each had to take an extra day off work, the tenant that was living in our new place prior to our arrival kindly vacated the place early so we could move in a day ahead of schedule, and we had to pay for an extra night in the new suite. But no problem, we were happy to do what we needed to do to guarantee that our big move went smoothly.

September 29 rolls around and we are fully prepared and ready to go. The majority of our furniture and boxes are easily accessible in the garage, everything is packed and wrapped, and we are anxiously awaiting our 10am start time. By 10:20, the truck had not arrived and we hadn’t heard a peep from Get Movers. The contract did have a 1 hour buffer policy, so we remained patient and calm, and reached out to Michael just asking for an ETA on the truck. He said he would contact the truck and get back to me, but I didn’t hear from him again until I phoned him at 11am, when the 1 hour buffer has passed. Michael casually informed me that he couldn’t get in touch with anyone in the truck and asked if we could reschedule if they didn’t turn up in the next few minutes. He was completely nonchalant about this, as if we had mixed up our plans to grab a coffee together. I reminded Michael that he had already rescheduled on us, and informed him of all the inconveniences we endured to accommodate their schedule, and he didn’t even remember doing this, despite sending me an updated contract with the new moving date and time. My husband and I became more stern with him, and for the next two hours he continued to say he would call us back and never do so. Every time we phoned him the status was the same – he couldn’t reach the truck. How is this possible? Get Movers’ website boasts GPS tracking in all of their trucks, and there should have been 3 movers in the vehicle who each have their own phones. Michael was completely unfazed and unapologetic every time we called him.

By 1pm we had lost all hope that the truck would show up. We called a few other moving companies before accepting that we were going to have to get a U-Haul and do this move ourselves. We spent the next few hours under intense mental and physical stress and didn’t hear a word from Michael after the last time he had promised to call us back. Unfortunately, the size of truck we needed wasn’t available at U-Haul so we had to make the long drive back the next day and rent another truck for our remaining belongings and pick up our other vehicle. Our move was also supposed to include my beloved upright piano, which is why we were going to pay Get Movers for 3 movers instead of the standard 2. My husband and I were unable to move it ourselves so we had to leave it behind. I am devastated about this.

We phoned Get Movers again on our second day of moving and spoke with Danny. We explained the situation and all of the events that had transpired since their company failed us the previous day, and he was no more empathetic or apologetic than Michael was. We asked what they were going to do to make this right, and were told that we cancelled the move so there was nothing they could do. WHAT? We didn’t cancel… YOU DIDN’T SHOW UP! We expressed this and Danny said, ‘let me call my supervisor and phone you back’. Guess who didn’t call us back? Our deposit was returned by etransfer, but no one from the company has reached out to us to apologize or rectify the situation in any way. This whole ordeal caused us a great amount of physical and mental stress, the loss of my cherished instrument, and significantly more time and money than if we had just planned to move via U-Haul in the first place.

So do yourself a favour and hire any other company. Get Movers is completely unreliable and has horrendous customer service. We don’t want this to happen to anybody else.

Move size: 2 Bedroom Home Service cost: $1700

I HIGHLY recommend Justin and his crew. He responded very quickly after I submitted a request on his website and easily set up a move from my home to my new place, and my storage unit. They worked with me on a time, handled all of my belongings with such care, and never once had anything less than a positive attitude. And they worked through their lunch to STILL be conscious of my time and budget. Again, their positive demeanor never faltered. Their pricing is VERY fair and affordable, and nothing changed from what I was quoted to what I paid. They are kind, friendly, and take 100% pride in their work. They handled my furniture as if it was their own. I will recommend them to anyone I know who needs movers, and will absolutely be using them again in a few months when my new home is ready. Thank you so much Anar and William, your kindness and professionalism was greatly appreciated by my family and me. You guys are one of a kind.

Move size: 2 Bedroom Home Service cost: $910

The team were excellent and I would highly recommend to anyone. They were fast and efficient with both packing and moving in to the new property. The team (of two) arrived slightly early and were very friendly and professional, nothing was too much trouble. We had some issues at the new property and they offered advise and handled the situation professionally which was a real relief to us. Everything went where it was required and nothing was damaged. Could not recommend enough!

Move size: 2 Bedroom Home Service cost: $910