EZ Movers

This was my long distance move which was decided at last moment and with tight budget. To be honest I was a bit skeptical with these guys after reading multiple reviews. I still went with them and am very satisfied with the job they did. Maryam took care of estimates which increased by $300 due to distance between truck and house (this should be told during estimate which they dont). George and Myles did a fantastic job in packing, unpacking and shifting our stuffs without damaging a single item. Pickup and delivery was also done within the specified spread time. Could be more helpful if they can send us dispatch form sooner. Strongly recommended and I personally would use their service again if needed.
PS - number of items were same as in estimate during pickup which did not increase the estimate cost.

Service cost: $1300

I have used this company for the past 5 years and all previous moves were great. They were on time and on estimate, which all were local moves. My last move that was on 9/9/16, a long distance move to Florida was HORRIBLE!! They picked up my furniture on 9/9/16 and was given an estimate for $1700, after they were finished my estimate went to $2200. I contacted Maryam my moving specialist and to no surprise she didn't answer. Left numerous messages and no call back. I then spoke with Steve the Office manager and he advised me that since one item was different than my listing they had the right to recalculate it. On Monday 9/11/16 I arrived in Florida and contacted Ez Movers back to check the status of my order as I was told by Maryam that it would by my first available delivery date of 9/14/16. To no surprise another LIE! This is the date Steve informed me was the date they would begin to drive to Florida. As of Friday 9/16/16 my furniture is still in IL and I'm in Florida paying for a hotel to be able to not sleep in the floor. I have asked to talk with the owner Eric and was informed that he doesn't interact with clients. I would never recommend this company to ANYONE. They will lie to you and provide you misleading information to get you to use their services, then once they have your goods they will take their sweet time to deliver it to you. Hopefully sometime by the 27th of September I will have my furniture and clothes hopefully undamaged.

Service cost: $2200

Except Brian Ross from sales, most of the office folks answering calls are rude and unhelpful. I don't know where to start about their truck drivers. If you sign up for a long distance move, they have semi-trailers picking up your items and dropping off. I have seen these semi trailers getting into so many apartment communities without causing a scene. But EZmovers' drivers are different. They will not enter the moment they realize its an apartment community they need to enter. Their drivers will try offering nice deals to you that if you pay certain amount by cash, they can take the extra distance off the final estimate and will also give you some discount!! Its just crappy service, hidden clauses/costs, and ya they will somehow manage damaging some of your furniture. When you try telling them while packing that something needs more packaging or better handling, they will ask you to mind your business and that they have been in business for many many years and know what they are doing. Well I wonder how they continue doing business. I really hope no one has to go through the experience I have had with this company.

Service cost: $1000

Absolutely DO NOT trust this company. Go to the Better Business Bureau, their membership was revoked. I did everything they asked to end up with a "binding" "not to exceed" "firm fixed price" "contract" (those are all words that they used or agreed to in writing) and the day before the move, an entirely different company called to say they were contracted by EZ Movers to do my move and that EZ is just a broker.
The day of the move, the driver showed up and did a 5 minute walk through of my house and told me that the $12,352 contract was not valid and the price would be at least $20,000 because I clearly had a lot more stuff to move than I told anyone..except that I had someone do a detailed walk through of my house to create the contract. He yelled at me, in my home, and told me that I did not understand terms like "binding" and "not to exceed". I spoke to someone at EZ while this was going on and was told "it kind of sounds like you are over a barrel and will just have to roll with the punches" - ARE YOU KIDDING ME?
Fortunately, I had almost two weeks before my closing date and I was able to scramble and get a back up plan! Do not trust EZ Movers and specifically Kevin Kambool!

Move size: 4 Bedroom Home Service cost: $12352

The movers were friendly enough but items were damaged, which they acknowledged, apologized for and informed me I should be able to be compensated. They finished earlier than anticipated so I was told I would be entitled to a refund of approximately $125, as they charge you at the beginning of the move for the amount of time they estimate it will take. After the move, I contacted them about the damage to the item and my refund. I was told my refund request was being forwarded and I was given information about filing a claim. I filed the claim and received a letter informing me I would be receiving payment within 30 days. After numerous emails and calls, I have received NOTHING. No refund and no claim reimbursement. The move was July 31st! Not one person has responded to any emails or calls.

Move size: 2 Bedroom Home Service cost: $850

EZ Movers have been the worst Movers and Packers I have seen..I hired them for moving my stuff from chicago to north carolina..their sales guy estimated my stuff at 550 cu feet..when the move team came and loaded the stuff it came out to be 450 cu feet. When I asked them to review the quote I was told that I will need to pay for 550 since they have booked that much space for me..which was shocking..second they said it will take 10 business days they delievered on 11th day..third their packing was so fragile many of my stuff was broken..so guys please be cautious while dealing with EZ Movers..they are not a professional company..

Service cost: $1900

DON'T USE THEM,  BUYER BEWARE,  were quoted a price of around $1600 ended up paying close to $3000.  our stuff that they PACKED was destroyed,  STuff we packed not damages,  just the outside of the boxes.  They destroyed of furniture,  large cracks and chips. me things are unusable.  we were basically threatened to pay more money upon pick up "we have your stuff" so you have to pay and sign.  per person who picked up "they were in jail" and now working for them - NICE real nice.  makes me feel safe being told that after they have loaded my belongings and then told we have your stuff so you have to pay.  I will never use them and you shouldn't either.  We haven't been reimbursed and now have to get an attorney to fight with them over the extra charges.  the distance from our apt to the curb is exactly 130 feet yet they charged us for 230 feet and were told to pay.  "We HAVE YOUR THINGS"  had to pay.  then when we called were told the long haul stands, they have pictures,  yeah wonder where they took the pics at.  since I had someone go measure just today to find the exact distance.  what a crock.  now im out the extra moving expense but damage stuff that I can't use and have to replace which will cost me another $1500 to $2000.00.  What a DISHONEST and SCAMMING COMPANY,  I can't believe Susan Komen foundation even wants to be associated with them.  I will never give hem my money just for being associated with such CROOKS.  next time I will use united or mayflower.

Service cost: $1600

First let me say the gentlemen doing the actual work, picking up and moving items are top notch. Literally the only reason I give them any stars.

Customer service at this company is appalling. On the day of packing, I was told the crew would be there between 7-9. At 9:30 I was concerned. We tried to call the company. The rep informed us the truck was on its way. Apologized for delay. Traffic in Chicago, you know. At 10:30 I was concerned and irritated. I had a flight that afternoon. I called the number again. Traffic. Yep, traffic. I emailed my rep Kevin K. He emailed right back. Oh that's terrible. I'll check. I then called him directly. Oh, Kevin claimed, they are looking for a parking spot. Can't just stop just anywhere on Chicago streets. Except, Kevin, using your list of Chicago popular excuses may work well 80% of the time. Not when you're in a high rise with a huge loading dock and a huge cul-de-sac. I told him about my situation. They could stop outside. And the front door man could easily tell them where to go. Yet Kevin persisted. Nope. Street parking. Street parking was the problem. I assured him it wasn't, offered to send him a picture and finally inquired as to where they were if wandering the streets. He disappeared for a moment. Returned to tell me they'd been at my apartment building for an hour and a half. An hour and a half. Just SITTING there. I sputtered out, inquiring why they hadn't called. Oh they did, Kevin claimed. I promised him again they had not. I was holding my phone. It had made no sound that morning. Nope, they did. Now, perhaps this is a tactic. Distract the customer with a litany of excuses before getting them to give up and go on foot to search for missing crew. Unfortunately for Kevin, I was sick of his lies. I asked for a supervisor. Kevin then told me "our supervisors are busy and don't have time for people like you." I was so flabbergasted I couldn't speak. He asked what I wanted him to do. I blurted that I wanted to speak to a supervisor and get a discount. Then he informed me that I was obviously upset and he was concerned for the well-being of his crew so he was going to tell them to turnaround and leave. Seeing that I had a plane to catch, I apologized to Kevin (are you kidding me) and then he made me beg for them to do the job. He finished by by informing me they'd do a great job. They did.

Now, I was almost feeling sorry for complaining to Kevin after hearing from the crew chief how he was berated by other customers on a regular basis. In fact, he was assaulted by one the day before. I thought, well, I guess you get what you pay for. And perhaps they have reason to be concerned for their crews.

Of course, then came the delivery. The email I received clearly stated I could expect a delivery from February 6 to the 17th. As you can tell by the date on this review, they clearly showed up early. I'm sure for some people this would not be a problem, but it was Sunday morning before the Super Bowl. And I had no prior notice whatsoever. The driver claimed he called me 10 times (did not) and texted. He gave me the number (227-418-xxxx). I have no clue what area code 227 is, but it's no where I've lived. So I had to scrambled to find an open storage unit on a Sunday morning, to get them someplace to put my things.

To add insult to injury, I was told I had to pay extra because they'd have to walk further than 20 feet (not mentioned ever to me) and I'd be paying cash.

As I stated above, the crews were terrific. Very polite and efficient. Their customer service agents should either receive better training or be fired. They are appalling and why I will never use this outfit again.

Service cost: $1600