Expedient Movers

We recently moved from a townhouse into a 2 story home. It was a short move, so we moved some of the smaller things ourselves and got them settled, but we had Expedient Movers take our furniture and lots of boxes. They were recommended to us by our son and daughter-in-law. I received an estimate over the phone, and they estimated 3 guys for 3 hours. They were spot on! I was very pleased with how efficient and hard-working the guys were. We have moved several times and have used a lot of moving companies, and I would rate these guys right up there with the best. I will definitely call them if we have another move. I felt the price was very fair too.

Move size: 2 Bedroom Home Service cost: $434

From my first call to inquire about their business, I got a friendly no-hidden-charges quote and a great crew with impeccable packing & delivery Skills. Expedient Movers deserves all these stars. They run a great business. Very good communication. On time and stays in touch throughout the process. Truthfully, my long-distance move couldn't have gone better. All my furniture was well wrapped and handled carefully including my fragile items. I'd give this team a 6th star for doing it all in Florida heat and with an upbeat attitude! My overall experience with Expedient Movers. was outstanding. Thanks!

Move size: 1 Bedroom Home Service cost: $800

Quoted price was nowhere near charges - they underquoted to get the contract
flat fee assessed for all moving packing needs - at 10 pm the night of the move they had not brought enough material and expected me to go out and buy more material even though they had a flat fee
despite our agreement they move the entire house, when they realized they did not have enough time they asked me to help and pack kitchen which I did. They never finished the move and I had to hire a different company the next day
broke several items which I filed with their "claim department" - they never responded

BEWARE.

Move size: 4+ Bedroom Home Service cost: $2500

I had never used a moving service prior to this, but everything that could have possibly went wrong- DID! I scheduled a move for 4:00 PM and they did not come until 8:00 PM. I would like to disclose that I initially scheduled the move for 9:00 am, but had to reschedule due to a conflict with the new apartment. However, when I rescheduled, I let them know that if they were unable to accommodate the move to 4:00pm, I would call other movers. They ASSURED ME 4:00 pm would be fine. When I realized they were running late, I called various times in between to see where they were at and I was continuously told "30 minutes" .. I saw good reviews about their communication but I was the one who had to reach out each time and they kept delaying the arrival time. This was highly inconvenient considering I scheduled spectrum to come at 7:00 pm and had to reschedule. I also had to call off work on Tuesday because I did not get to my new apartment and finish the move until 12:15 ish AM. When they came, the movers were cool people and worked diligently at making sure I was done quickly, but I truly think it is management that is poor. Moving forward, I vividly remember the movers carrying my trash can into their truck (which contained toiletries as well as my expensive google home) along with another trash can. My empty trash can is at my new place, but the one with the items is coincidentally lost. I called to inquire about this and I was "assured" nothing was taken so it must have just vanished into thin air. In their words, they "would never steal toiletries" which seems like they are mocking me for complaining about it when I don't care about my toiletries but instead my google home!! I was also charged $99 for them to arrive but this was never mentioned to me when scheduling the move. The guy on the phone claims he mentioned it and even mentioned the total going to be about $296, but I was charged $412, not to mention they came 4 hours late which is absolutely unacceptable and I should have been compensated in some way (I WAS NOT). When I called to inquire about this, I was told "at least they came." This service is absolutely horrible and I feel like they had no consideration for being late, losing my belongings, or anything at all. The guy on the phone was acting like it was a complete joke and made no effort to assist with this issue. I have no idea how this is rated so highly.

Move size: 2 Bedroom Home Service cost: $412

BE AWARE !! What a scam of a company. They never answer the phone, they never call to confirm, they just do not care overall. I had a move on June 1st and 2 guys showed up- move started at 2:15pm when they were supposed to start at 2pm (and they had the nerve to start the clock at 2pm) I asked for the boxes for clothes that I was told they would provide - NOTHING, I was told by one of the guys "take it in your car because it’s not going in my truck", they never wrapped ANYTHING, I even offered the moving blankets and they did not use anything to cover the upholstered furniture that happens to be light grey - or better yet .. it used to be light grey, now it’s filthy dirty - the truck was so filthy and they dragged and scratched everything- they did not cover the TV's -not my dining room table that is glass.

The driver had the worse attitude, he did not want to take anything in the truck, he kept complaining about everything – even though we moved the furniture from the loft to the main floor, we even rolled up the carpet and pulled apart the sectional. He said he was not taking the drawers from a dresser, he was not taking the dining room table, not the clothes, not the bikes, nor the plants, nor the containers .. nothing !! and then he wanted me to pay him upfront!! I was told payment was due after everything was unloaded and furniture was put back the way it was supposed to be. It was the worst experience, they left the entire move in the middle of the living room, they took all the screws for my bed, for my TV's etc.

No one in the company has answered the phone to this day. STAY AWAY from this fraud "moving company". That driver kept saying it was his truck and he made the decision as to what went in the truck and what he didn’t want in the truck, as if he was the owner, he went as far as to threaten me! telling me he was keeping my stuff unless I paid upfront. And to make matters worse, they finished at 4:45pm and they charged me as if they worked until 5pm (after the first 2 hours, it jumps to increments of 15min) they charged us $400 when it was supposed to be $199. half of the time they spent it on the phone.

EXTREMELY UNPROFESSIONAL, RUDE, CONDESENDING ETC. ETC. I’m attaching pictures so everyone can see the reality. This company should not be in business and BBB will receive a complaint as well.

Move size: 1 Bedroom Home Service cost: $399