Excalibur Moving Group

I thought this was going great. Lowest price with all the service and professionalism I had hoped for. I gave months of notice on my move, called to let the office know I'd changed the address on my credit card, and they accepted my final pickup date. They verified my information, assured me the driver would be able to take credit card payment, told me my payment at pickup would be $442.50, and another $442.50 upon delivery (after my initial deposit of $400, this sounded about right to me). On the Friday that I'd been told someone would call and tell me which of the two days (Monday or Tuesday) I'd requested they would pick up on, I did receive a call -- very early in the day. They wanted to pick up on SATURDAY -- the very next day! I said that wouldn't work, and they quickly said, "Okay, then we'll pick up on Sunday." That still threw my schedule off, but I agreed. But then I got another call a few hours later saying they wanted to "go over a few things" with me, and it was the same information I'd already given a man over the phone a week earlier. I told him so, and he indicated no one had told him, and ended the call. Weird. And then a few hours after THAT, I got ANOTHER call. All these calls had a lot of background noise, and some accents involved, so I had difficulty understanding everything they said, but this person wanted to go over some of the same things and also said I wouldn't be able to pay the driver with my credit card. Late Friday afternoon, I'm in the middle of trying to expedite my packing (ALONE) ahead of schedule, and he said I'd have to either go to the post office and get (pay for) a money order, or go to the bank and get a cashier's check for the $442.50 -- or pay cash. I put my foot down and told him I'd been assured that I could pay with a credit card. He put me on hold and 'presumably' got affirmation from someone that I would be allowed to use my card, but I'd need to pay in cash at delivery. Is this starting to sound suspicious? Yes. Or, at the very least, that one hand in this company doesn't know what the other hand is doing. And on Saturday I got a call from the driver saying they'd be here between 8am to 11am the next morning. Good. Except there's a lot of lost sleep time between 8 and 11, and I have to get up and be ready for them at 8. Still, I can get over that. And, sure enough, at 7:30 Sunday morning they called and asked me what was the earliest time I'd be ready. I said I'd been told between 8 and 11, so I'd be ready at 8. They got here at 8:30. And the rest is just a hot mess! Props first -- to ME: I had 1 or 2 boxes less than expected, and one "sewing console" less, and I had every single box and piece of small furniture ready and waiting inside the front door, in my living room, except the armoire that was too heavy for me to move. One "driver" did all the moving while the other one sorted through the pile of paperwork I was supposed to "read carefully and understand". (I learned this from the little CYA booklet of my "rights and responsibilities" that was conveniently left in the truck until AFTER I'd signed all the pages with volumes of tiny print on the back, and numerous redundancies on the front, and corrections and changes made during the 'explanations' and signatures and promises to be quick so he could get out of my hair..blah, blah, blah talk. A few things did stand out loud and clear, though. That was when my pickup and delivery installments of $442.50 suddenly became $621.50 each! That's $337 over my promised "total". I strenuously questioned that. Lots more calculating was done, a phone call to "the boss" was made, I was given a "discount", and the payments became $471.50 each. I wasn't thrilled with the changes, but it was only $38 over; I hadn't even had breakfast yet, most of my shipment had been loaded, and I just wanted it to be over, so I wrote ANOTHER check. More calculations. Another phone call. Then I was told I needed to pay $800 today, with "only $621.50 upon delivery. I said, "NO. You have my stuff; that's your collateral. This was not the agreement I signed. I'm not changing it now." So he took the $471.50 check and finished the loading. He put cardboard around and shrink-wrapped my great-grandmother's antique treadle sewing machine console, wrapped a small rocking chair, a very small easy chair, and a small wood hamper in blankets, all of which were clearly listed in my initial inventory that was used to estimate my "total" cost" of $1305.80 in January, which I electronically signed. No add-ons, no dismantling, no packing of glass, no fancy stuff to re-pack -- just what I had originally said I wanted to send MINUS the computer and monitor, which I'll be carrying by car. You think that's the end of the story? Wrong. At this point only 1 1/2 hours had passed. ALL my shipment was loaded and locked on the truck, we'd said our goodbyes and I was confused, but still with the program. Then the paperwork driver knocked on the door. There'd been "a mistake", he says. I needed to pay $621.50 today and another $621.50 at delivery (an additional $337). Long story a little shorter, he left and came back several times during the next 1 1/2 hours. Let me say, he seems like he might be a nice guy. Maybe even an honest guy. Maybe he's just the messenger. At one point I spoke with his "boss", whose accent was very hard to understand, and he seemed to be adamant. I'm not suspicious or paranoid by nature, but I eventually got the distinct impression I was being preyed upon. I decided discretion might be the better part of valor. I wrote the check for $621.50, swallowed all the trade jargon just so I could shut my door and eat breakfast. By this time it was 11:30. But I very carefully went over my paperwork and the belated "rights and responsibilities" booklet, and what I see is that I signed my consent to pay $1305.80 for a 'relocation' that INCLUDES $65.80 for Fuel Surcharges, wrapping and quilting all furniture, packing tape and moving pads, ALL transportation, taxes, tolls, and MILEAGE. What I FEEL is that all these "cooks" have spoiled the "pot". Too many changes, too many representatives disagreeing with, or overriding each other, too little adherence to contract stipulations. And maybe someone making up things that gives them a little extra commission. I'm 73 years old. My sole income consists of a Social Security check of $570 a month. I own a 1993 Geo Prizm that I'll be driving from MO to CT. Do I really NEED this hassle? No. But, guess what? There's no one at Excalibur today -- at the CUSTOMER SERVICE DEPARTMENT. What a coincidence.

Move size: Partial Move Service cost: $1305

Excalibur Moving Group absolutely blew me away! I've had my fair share of bad experiences with moving companies in the past.

Every step of the way from my initial call to my belongings being delivered, I had an exceptional experience! Rarely do you come into contact with a company and be blown away by their remarkable customer service.

My brother is moving next month, and I've already referred him to use Excalibur.

I'll be using them in the future and referring them to all my friends and family!

Move size: 2 Bedroom Home Service cost: $1300

Had to move across the country with a very short notice, and they were extremely helpful! They went out of there way to make sure everything was taken care of, I didn't have to do anything except sign the papers. Could not recommend these guys enough, if you're moving, use the Excalibur Moving Group! I already know my family is going to have another move in a few years, and I very much plan on hiring these guys to move all our stuff again.
We had a lot of stuff, and I mean a lot of stuff. Dozens of very fragile antiques, electronics I don’t really know how to use (kids), and really heavy furniture. And they moved all of it. All of it. They managed to move it across the country without a scratch on any of it. It has all been accounted for, and was all put in the places we wanted in our new home! I can not say enough nice things about this company, they’re truly live savers. They put up with me in a very stressful time, and again, I would just like to give you guys my biggest thanks.

Move size: 4 Bedroom Home Service cost: $1050

I was nervous about making my first ever big move - across the country from Wisconsin to Oregon. I had never used a moving service before (even for more local moves), and felt uneasy about my stuff being in someone else's hands for so long - but, I didn't have direct access to the right transportation to do it myself. Excalibur Moving Group eased all my worries and did an amazing job at getting my belongings out to Oregon efficiently and safely. I hope I don't have to make another big move for awhile, but if I do -I would definitely hire them again for the job! Highly recommend.

Move size: 1 Bedroom Home Service cost: $1800

Thieves,They pillage your belongings.Then try to extort money,stating your over weight on the contract,but they don't have a scale or go thru one and get weight. Show up at 1:30 am. Not a moving company. Brokers..liers.You will never recover your loss of everything valuabule,sentimental or meaningfull to you. And they blantfull don't care.Don't be fooled,they know exectly who they are turning your belonging over to.They are very aware of what the Men with trucks will do to your household.Your furniture.

Move size: 1 Bedroom Home Service cost: $2100

I had a career change that evolved very quickly and needed to move fast and unexpectedly. My uncle owns a moving company but was already booked. However, I do know what goes into a move and what to expect because of his business. Excalibur Moving Group showed up on time and did a great job with my relocation back to Texas. They took care of my belongings (even though I don't have much stuff..) and were mindful of my expensive electronics. I'd recommend them to any friend or relative. Great job!!

Move size: Studio Service cost: $1100

I was under extreme time constraint and pressure after my moving plans with a previous company failed. I was starting a new job and needed to be moved before the following Monday and was completely discouraged with no alternative to replace them.
By a stroke of luck, through my google search I found and called Excalibur Moving Group. I was grateful that they had availability for me that matched my needs and assured me that my fragile furniture items would be handled with care during the move.
I was given an affordable quote and immediately made arrangements to have the guys come to my place to help me pack. They arrived prompt and professional taking over the packing I was rushing to complete and loading up boxes. I got out of their way and was finally able to relax and be confident in their service.
I was put at ease and relieved that they made this move a pleasant experience. I will be using them again for future moves!
If you want top quality and courteous moving experts, choose Excalibur !

Move size: 2 Bedroom Home Service cost: $1600

I have used moving companies & brokers many many times before. This broker is by far the worst. I have been trying for almost a year to get my goods back but no luck. I should have done my homework and read the reviews. They were quite nice before I sign the moving contract. Once my household goods were in their processions, they toyed with me. They waited until they had another delivery in California to combine mine with the order delivery. So that pushed my date out to six weeks later. I had to go buy & borrow household items. My husband and I had two suitcases of clothes each to live on. About a dozen boxes were crushed and all the boxes were soaking wet from sitting outside in the rain before they loaded them, my desk had cracks, , my $3k bike was missing, along with four boxes, two expensive floor lamps and a leather chair. My husband made calls and file reports before my bike was returned. And that took about five weeks. Customer Service was no help, refused to help as they say they are a broker only and not responsible for the moving company itself. I filled a police report but that got buried under more crucial cases, which I understand. The rest of the missing goods, I have to give up on them. The most valuable box I can not replace had my children’s photo albums along with my deceased father’s Army photos. I hope they get shutdown quick before another family have to go through turmoil.

Move size: 1 Bedroom Home Service cost: $5500