Excalibur Moving Group

I wish I had read the reviews before hiring this company to move 1bed apartment from Houston to NY - it is NOT a moving company but only a broker, that promise things that will never happen and once you pay them and have your stuff picked up, there is nothing also they will do for you to guarantee that you will have a good experience or even get your move delivered on the 21 business window promised. I could understand if there was delay or anything that happens, but they actually don't answer your phone anymore, don't reply to emails and don't really care. At this moment, I'm trying to deal directly with the moving company that actually is doing the job to see if I still can get my move within the time promised. Working with Excalibur was the worst experience ever, don't hire. I wish I was informed since the beginning that they are a broker and not actually taking care of your move. Seriously, I suggest to pay more and just don't deal with this company. When I read the reviews (unfortunately only after I had closed the deal), despite all the bad reviews, there were few good reviews and I was hoping I would be the lucky one to have a normal experience. But everything written in the bad reviews is and I will never hire this company again and my suggestion for you is: runaway from them.

Move size: 1 Bedroom Home Service cost: $2100

There is not a choice of ZERO stars. DO NOT use this company..DO NOT!! Find someone else to arrange your move. Other than having cancer, this was the worst experience of my life. They seem so nice and helpful until they have your money and before the move. Once they have your money and the move is complete (even before the move is complete) they will not answer their phones. They have a 24 hr customer service number that they NEVER answer. If you leave a message DO NOT expect to receive a return phone call. It won't happen. This company Excalibur and the company they booked our move with, American United Vanlines, are both the most unscrupulous companies that I have ever worked with. Our shipment had to go to storage ($1200.00 per month) and then was delivered to the house we are building. I have never seen so many ripped, crushed and battered boxes. Our furniture was broken and damaged. This was our 10th move and we have never experienced anything like this. There is no customer service and believe me they will not care one thing about your household goods. They demand the last payment in cash or Postal Money Order. That is because they know you would never willingly pay to have your goods destroyed. They took the money and walked out once the goods were off the truck. We had to hire someone to move the boxes where they were supposed to go. Also, they use bait and switch on their pricing for the move. They quoted us a price after receiving an accurate inventory. When they came to our house and had already started putting things on the truck they said the move price was almost doubling. They literally held our goods hostage until we agreed to pay the higher price. They also stole our computer and printer and everything that was packed in manufacture boxes. We have filed complaints with DOT and FBI. HORRIBLE experience, horrible company!! Not sure how these scam artists sleep at night. Our ending move price was almost $14,000.00. We started with a quote of almost $8000.00 BEWARE..DO NOT USE!!

Move size: 4 Bedroom Home Service cost: $1400

As with the reviews I have read on this page, our experience was very negative. We definitely should have done more investigating into this company before we ever sent them money. We did not realize they were a broker. All the representatives I talked to were super nice and friendly. Some things to be aware of that might be part of their ways to bait you.
1. They offered us about $1800 off because a truck was making a delivery to an obscure town near us. (I felt like it was my lucky day).
2. When they called 72 hours from the planned pick up for a more accurate inventory - the price went up about $5,000. When my husband and I wanted to talk over this surprise increase, the representative wanted to hold. We really should have hung up. Calling so close to your planned departure and learning of the price increase puts people in a bind, because they have not planned another alternative and feel trapped. At this point we actually did ok another payment (very bad idea). Then when the movers came the price went up more. $799 packing fees, $12,000-$14,000 predicted for the move!! At this point we had a wonderful friend with us who quickly found out how much a U-Haul would be and we told the movers we had to break the contract because it was just too expensive. We were blessed to have men from our church come and load the U-Haul (something we were trying to avoid) and even if we never get our $ back, we will still be saving $ from what the total cost would be if we had used this company. All I can say is BEWARE and don't be as naive as we were.

Move size: 4+ Bedroom Home Service cost: $3900

Worse experience I have ever had with a moving company! I called to get a quote which was $2200 to move from Connecticut to Florida, then come to moving day the movers told us a different amount, which was another $1000 added on! There was NO communication with the company or the movers! Then the movers Tell us we will get our items in the next 5-10 days. Which no one tell us from the beginning it would take this long. After day 6 we called which again NO communication, customer service saids she needs to call the movers to see where our items are, never calls us back! Then next day call again same thing, she needs to call the movers and will call us back, which never happened. Then we are told our items will be there between 5-14 days from our move. Finally day 10 comes, movers call us tell us they are in New Jersey and will be at our place in the next two days. Day 14 movers finally come and tells us they are charging us another $100 because we will on the second floor. That was NOT in our contract, so the main mover was mad and didn’t help bring in our items and slept in the truck! We never got an apology from the company or the movers or even a refund! In my opinion don’t use this company, they are not a real moving company, they are brokers!

Move size: 2 Bedroom Home Service cost: $3836

I went through Excalibur for my move from SLC to Chicago. They sold me the idea that by working with them my move would be stress free and they would work to keep me updated throughout the process. I was told I could expect the delivery of my belongings 7 days to 14 days following my move. I had listed my date available to receive by as Sept 29. It is now October 22 and I have received ZERO communication as to when I will have any of my belongings. I have had to reach out to the moving company (Excalibur is a brokerage company, not the movers) myself numerous times to ask for a status update of my belongings. Was told my items were in transit multiple times, before being told they were actually sitting in storage because my move couldn't be justified. And after numerous complaints to EXCALIBUR, I was told the movers are in compliance with move regulations and have up to 30 buisness days to delivery my items, until then there is nothing I can do but wait. When I agreed to work with Excalibur I had assumed that my belongs would be moved a carefully and efficiently across the country. I was never made aware that my belongings would be placed in storage nor that my move was two small and would need to be piggybacked, put on a truck with numerous other peoples belongings, before it could be delivered. I was told Wednesday Oct 17 I could expect to hear from a driver soon and expect delivery by Friday, Saturday, or possibly Sunday. Today (Monday Oct 22) I learned there were multiple delivers on my route and I was the absolute last delivery and would be given an update when one was available. This information was provided by the movers I had to reach out to myself. Least to say, I should've gone through the movers myself and avoided Excalibur entirely. I paid $1334 to Excalibur (for what exactly I am unsure of) and need to pay $1566 to the actual movers. I will not use be using Excalibur for any future moves, and I will not be recommending them to my friends.

Move size: 1 Bedroom Home Service cost: $2900

When booking through this broker I discussed with them the needs of my move. I informed them of the absolute deadline that I would need to be out of my old apartment. He then told me that they would set a pick-up window for my belongings that would include the final move out date. I agreed. Two days before the move I received an update call stating that everything was on time at ready to go. On the day of my move, the movers called and stated they were backed up on another move. I informed them that my lease was up and this move had been arranged over a month earlier. They stated there was nothing they could do. They never showed up but still charged me over 800 dollars in fees. I continuously tried to call a supervisor or some representative of the company. No one would answer. They took my money then ignored my calls. I submitted a dispute with my bank. However, Excalibur furnished a copy of a cancellation policy. I never canceled. Excalibur did not show up!

Move size: 2 Bedroom Home Service cost: $1443

If I could do 0 stars I would. I called the company July 13th to get a refund. I was told that the refund would take 21 days to get and that it would come to me as a check. I have called them multiple times about the refund after the 21 day period was done. I was told many different times that the refund would be sent out on Friday (08/17/18, 08/24/18 and 08/31/18). By September 20th the company quit taking my phone calls. It is now October 29th and the only way I can get a hold of them is by using other people's phones. I now call every other week. Once I tell them my name I am put on hold and I usually hang up after 40 minutes. At this point I do not think I will ever get a refund back and that this company IS A SCAM! PLEASE STAY AWAY AND DO NOT DO BUSINESS WITH THEM!

Move size: 2 Bedroom Home Service cost: $1890

DO NOT USE THESE FRAUDULENT PUSHERS! My mother gave a down payment to this company and they were supposed to show up today “late morning to early afternoon.” After 10:00PM I started to think to myself that something was fishy. One quick google search brought me to countless reviews stating that this company is indeed fraudulent & many people have lost all of their possessions to this company. At 11:30PM my mom got a call from one of these snake oil movers saying they will be at our house in 10 minutes! I told my mom to cancel the payment and once the two men arrived IN A BUDGET TRUCK (NOT A TRUCK OF THEIR OWN WITH THEIR COMPANY LOGO LIKE THE WEBSITE SHOWS) I told the driver “Thank you so much for being over 12 hours late, because if you hadn’t been then I wouldn’t have found all of the fraudulent claims in reviews and your BBB score of an F.” Then the driver sat there and said nothing while he had a nervous/awkward squinty smile on his face completely showing his cowardess. I told him “so we won’t be needing your service” and as soon as I said that both men rolled their windows up and they took off. I realize we should have did more research before committing to the down payment. Plus all of the 5 star reviews on this page are made by them to level out their average.

Move size: 1 Bedroom Home Service cost: $2400

I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on). Once finished talking about the quote the salesman requested a down payment to secure the moving date. I complied and paid a $500 down payment. The conversation ended and I hung up. I then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refund. During the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contract. I waited a week and called as I had yet to see a refund enter my bank account. They claimed there is a 21 day waiting period. I then called again after 21 days to be told it is actually 21 business days, and will be in my account that day or the next. I still have yet to receive my refund and they will now avoid my phone calls. This business is a scam and YOU SHOULD NOT pay any down payment with this company. I have not been issued a refund, nor have I been serviced in my move by EMG.

Move size: 1 Bedroom Home Service cost: $500

I totally agree with all the negative reviews on this company! I have moved at least 7 times in my life so far, but this is the worst company to work with. They never moved our stuff because they never showed up, nontheless we never got our deposit back and because of them we incurred extra costs for not being able to move out the day we were supposed and the new tenants could not move in. We also had to show up for work at new location and had to stay at a hotel for 2 weeks until we made arrangements for new moving company. And Jason was the worst. He left us hanging!

Move size: 2 Bedroom Home Service cost: $1200