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Empire Moving Group LLC

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102 reviews

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Address: 5550 Glades Road Suite 500, Boca Raton FL, 33431

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Site: empiremovinggroup.com

Phone: (407) 993-6535

Email: info@empiremovinggroup.com

States of operation: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, West Virginia ..see more

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Empire Moving Group LLC About Reviews Costs License Contact

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Empire Moving Group LLC

This company is reported to be closed. If you believe this is a mistake, please contact us.

Average service price

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$ 5131

Interstate move average

5% more than market avg.

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Review summary

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1.7

102 reviews

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Becky Frempter

Jan 19, 2023

Long-distance move from Huntington Beach, CA to Carmel, IN

Complete nightmare

We had a terrible experience with this company and still are dealing with it. They miss quoted us by half. On the day of our move across country the quote doubled from $7500 to $14500. When speaking to the Foreman he advised Empire would assist on the following business day to find out what happened and make it right. We had no other choice but to let the movers take our items and he required we sign their contract. We had to get out of this home that day and did not have another option so were forced to proceed. When calling on the following business day, Empire has done the opposite and has completely treated me with more disrespect than any company I’ve dealt with. They stated it was our duty to verify square footage in our initial quote taking no ownership in their professional duty based on items projected and stated we doubled our load. Having several people review including myself our load did not double, it seems to be this companies objective in luring people in to use them showing they have lower costs than they do. In working to get things situated I have received quotes for less than $6k to get the job done with the same size truck and location. In trying to just retrieve our items after a nightmare of a situation, Empire is not willing to even assist in the coordination with Hermes the moving company who has our items. Empire is relinquishing all duty to make this right to me to handle directly with their business contact. No apology, no understanding of the imposition this put us in, wouldn’t even let me speak when the manager contacted me from Customer Service. Jaylin proceeded to advise this was our professional responsibility (we have never moved across country) after raising her voice, interrupting me then putting me on hold to come back with no assistance. I’ve never written a poor review before nor do I believe in giving bad reviews to companies because I can relate with ownership but I just hope this never happens to another family again. I felt it was my duty to warn future customers from this experience. It has completely ruined our drive across country and created a nightmare to unwind.

Move size: 2 Bedroom Home Service cost: $14500

Kim M Edwards

Jun 06, 2023

Long-distance move from Bloomfield, NJ to Spartanburg, SC

Worst Customer Service

From NJ to SC worked with Jimmy since he was from NJ. Movers came and said my delivery would be on Monday - well 5 days later and 12 phone calls and 9 emails I have 0 answers. DO NOT USE OR TRUST THEM!!!!!!! OUT SOURCED TO JOJIK VAN LINES WHO DOES NOT RETURN PHONE CALLS!! I'M AFFRAID I WILL NOT GET MY LIFE BELONGINGS. HOW CAN THEY SLEEP AT NIGHT!!!! ALSO THE COST DOUBLED WHEN THEY GOT THERE!!!!!!

Move size: Studio Service cost: $3800

Milton Staton

May 11, 2023

Long-distance move from Dumfries, VA to Charlotte, NC

Bait and Switch

Like many of the complaints below, Empire Moving did a “bait and switch with me also”. Here’s how. My move was scheduled for 10 May 2023, with an initial estimated cost of $4466. When I provided my “detailed inventory” to the sales representative in March 2023, he told me that a quality assurance person would contact me a few days before the move to do a final review/update of my inventory. Having previously done embarkation in the military for over 16 years, I had a fairly in-depth discussion with the sales representative about the methods/tools that would be used to “estimate the size and weight” of my inventory. To assuage my concerns, he assured me that their quality assurance folks “were very skilled” at this, with “years of experience, and that their estimates were done with a high level of accuracy.

On May 4th, the quality assurance guy called and asked if there were any changes to my inventory. I told him that I was removing 8 furniture items (side-by-side refrigerator, washer, dryer, patio table and 4 chairs) from the list, but my box count grew from 20 to 61. He said just tell me how many of the 61 boxes are small, medium, or large, to which I replied - what are your dimensions for small, medium, and large? He gave me the length, width, and height dimensions for each box size category. I then asked if I could give him the completed update in the morning (5 May), because I was now going to measure each box to ensure that he had accurate information for his estimate. After removal of the aforementioned furniture items, and the addition of the 41 boxes, the quality assurance guy said that my price was now $6066 (a $1600 increase).

On 10 May, a subcontracted moving company arrived at my house with a 26ft moving van. After doing their walk-through, the supervisor said that I would need “twice as much space” as estimated on the contract, and that the additional space would cost me approximately $4000 more dollars. It turns out that only half of the truck was allotted to me, when in actuality I needed the entire 26ft. I thought there has to be a mistake, because there’s no way that Empire’s quality assurance folks “who are very skilled”, with “years of experience” at doing estimates with a high level of accuracy, COULD BE OFF BY 100%.

I attempted to reach out to Empire to address the issue – to no avail. I declined the service, told my credit card company to withdraw my deposit, and will now fight it out with them.

Move size: 4+ Bedroom Home Service cost: $10066

Randell Curry

Jan 09, 2020

Long-distance move from North Miami Beach, FL to Yonkers, NY

Amazing service.

This was the most professional and easiest move I have ever had to deal with. I’ve moved many times for work and this was one of the best experiences. Everyone is so polite and very helpful. The customer service was outstanding they made me worry free and just made this overall moving experience pleasant. Highly recommend Empire Moving Group.

Move size: 2 Bedroom Home Service cost: $1900

Danny Karam

Jan 14, 2020

Long-distance move from Manassas, GA to Boston, MA

Move.

Always using this company in the future. I’ve never dealt with a company that is as through as empire. Other companies tried brushing through my inventory and left so many things off. The move went extremely smooth and I can’t help but let everyone know about Empire.

Move size: 3 Bedroom Home Service cost: $4200

Umberto Peng

Jan 31, 2020

Long-distance move from New York to Florida

Quick set up.

I moved my items from Italy to New York, and needed to then move my items to Florida from there. I contracted with Empire to move my goods to my new home in Florida. I will use them again when I need to move back home to Italy. I would highly recommend. I thought they did great job!

Move size: 3 Bedroom Home Service cost: $7632

Eric Kramer

Feb 25, 2020

Long-distance move from Philadelphia, PA to Deerfield Beach, FL

Move.

Overall happy with my experience with Empire. I was bombarded by calls after submitting my moving request and thankfully I chose to answer this company based on reviews of others. I would use again (hopefully wont have too move again though haha).

Move size: 2 Bedroom Home Service cost: $3700

Brooke Wagner

Feb 26, 2020

Long-distance move from Lancaster, PA to Orlando, FL

Wonderful experience.

Moving can be very stressful. Empire moving group was very professional and helpful. All of my items were handled with care. I will definitely be using them if I ever need to move again. I would highly recommend.

Move size: 2 Bedroom Home Service cost: $3700

Cody Allen

Mar 20, 2021

Long-distance move from Bethlehem, PA to Fort Lauderdale, FL

Recent Move

Phenomenal experience. Hands on customer service. My first long distance move was a success. It was handled professionally and these guys guided me the whole way! Definitely recommend this company for anyone relocating.

Move size: 2 Bedroom Home Service cost: $3250

Broadie Poi

Apr 29, 2021

Long-distance move from Pittsburgh, PA to Poughkeepsie, NY

Empire Moving Group

Empire helped me move from PA to Poughkeepsie NY over the weekend. Quality team with a competitive price point. Some other places wanted 3x as much because of my "Service Location". Wasnt an issue for Empire.

Move size: 1 Bedroom Home Service cost: $2945

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Company Info

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Empire Moving Group LLC has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 5550 Glades Road Suite 500, Boca Raton, FL, 33431, but movers usually cover a much larger area.

Licenses & Certificates for Empire Moving Group LLC

Companies that transport household goods within Florida like Empire Moving Group LLC have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Empire Moving Group LLC license numbers for the government record information:

ICC MC number: 1048622
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 3304546
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Empire Moving Group LLC cost for interstate moves?

From 9391 reviews of people moving long ditance, we concluded that the market average costs are around $4865 when moving long-distance.

For Empire Moving Group LLC, we estimate that their average long-distance moving costs will be around $5131, based on 82 long distance moving reviews.

This could mean that long-distance moving services costs of Empire Moving Group LLC for moving between states is more expensive with about 5% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Empire Moving Group LLC. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Empire Moving Group LLC - a professional company located in 5550 Glades Road Suite 500, Boca Raton, FL, 33431. Discover Boca Raton, Florida moving companies.

*MoveAdvisor may not be affiliated with Empire Moving Group LLC and the estimates may be provided from other professional movers in our network.

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Empire Moving Group LLC

Empire Moving Group LLC