Empire Moving Group LLC

I should’ve listened. beware

Cody quoted me a price to move from SF to Raleigh. I was very specific with dimensions and quantities as I’ve read the horrible reviews if not being clear from the gate.

I gave them my storage unit web login to see the amount of stuff i have for themselves. I put deposit down had movers come on day of pick up and tell me that it will cost me thousands more dollars to complete move. Surprised with the extra charges right from the gate. I was transferred to Customer Service Manager Ryan Curry who seemed totally dismissive and unconcerned with trying to rectify the situation as customer service is supposed to do. Feel totally scammed, lied to and taken advantage of. TAKE YOUR BUSINESS ELSEWHERE. THESE PPL DONT CARE ABOUT YOU. THEY WILL HOOK YOU ThEn BOUNCE YOU AROUND ON TRANSFER CALLS.

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Move size: 1 Bedroom Home Service cost: $4760

Chris Price quoted me a price to move from NYC to Tampa. I was very specific with dimensions and quantities as I’ve read the horrible reviews if not being clear from the gate. I put deposit down had movers come on day of pick up and tell me that it will cost me thousands more dollars to complete move. Surprised with the extra charges right from the gate. I was transferred to Customer Service Manager Ryan Curry who seemed totally dismissive and unconcerned with trying to rectify the situation as customer service is supposed to do. Feel totally scammed, lied to and taken advantage of. TAKE YOUR BUSINESS ELSEWHERE. THESE PPL DONT CARE ABOUT YOU. THEY WILL HOOK YOU ThEn BOUNCE YOU AROUND ON TRANSFER CALLS. AND THEN SAY YOUR DEPOSIT IS NOT REFUNDABLE.

Move size: 2 Bedroom Home Service cost: $555523

Today was an absolute failure with Empire Moving.

More than a month in advance, I was contacted by Empire to provide a quote and we decided to accept the quote (amongst a group of 5).

They were very misleading with the quote (it would seem) and after just 5 minutes in our apartment, the mover announced that I would have to pay an additional $1500 TODAY (that's in addition to the $1633 already paid, $2000 due today and the $2000 due upon final delivery).

As a Service Disabled Veteran, I have completed a number of moves in my day, but nothing as poorly handled as this! I did of course cancel the order. But I needed to warn others off of this company.

Move size: 3 Bedroom Home Service cost: $5633

I had my sons car transported to him so he would have a car while in college. Little did I know after spending 1200 to get it shipped I would now have to get it towed and repaired . The car drove when it left but 4 days after my son got it he went to go to the store but the car would not move then he noticed a large spill in the front end of the car which is transmission fluid. Now there is a crack that was not there prior but the driver said he does this every day and it’s not his fault. So not only did I pay to get it to him but now I need to get it towed and repaired. If you need a car transported with this company make sure to have a mechanic there before signing that you got your car cause that is what my son thought he was signing for. At this point I could have got him a used car and spent lease money.

Service cost: $1200

DO NOT give these people a dime! THEY STEAL YOUR deposits! They lie about everything you ask them over the phone then pressure & rush you into signing BS contract with them on phone claiming then their customer service/ QA department will contact you either later that day or the following! NO SUCH Department! Never was contacted for almost a month, then no one ever answers any of the 2 numbers your given, don't answer emails or voicemails and the so called customer service department is the SAME GUY who is the biggest flaming A**H*** around!! I'm disabled & have a traumatic back injury with. 1 year old and now scammed out of all my money since I have limited income but need to move out of state to be with family have surgery! These people should be in prison not scamming people left and right!!

Move size: 2 Bedroom Home Service cost: $2430

Empire Moving Group is a group of liars who work together!! Never trust them. Several weeks ago a person from this company called me and start saying nice things about their company and promised me a certain delivery day. Now, after a week of living in an empty apartment, I am still waiting for a phone call from the company with an update about a delivery date. If they had been honest with me in the beginning, saying that there is no guarantee that we will be able to deliver your items on that date (or one, two, three, four, .... days later), I wouldn't be this upset now. Why don't I ask the person who called you the first time? Surprisingly, after signing the contract, his direct phone line is answered by someone else. Believe me, they have a plan!!

Move size: Studio Service cost: $3100

My experience with Empire moving Group from start to finish. Me and my fiancé are planning on moving from VA to TX in the next month. I had looked at some different moving companies and Empire reached out to me. The representative that I spoke to was named Chris and I had told him I had some lower offers to move my belongings and he said that if I went with a company that charge so little that what they would do is not show up and keep my deposit. So I decided to go with them. Now for anyone who is reading this review understand that Empire is not a moving company they are a third party go between. This will be an important detail in this story.

So a couple days ago we got window of days that we had blocked off for pick up. I had stressed to the customer service agents that I spoke with that I could not have a pick up past the 16th of August due to my lease being up. The first moving company that was suppose to pick up my stuff called me on the 14th and stated that they could not pick up my stuff until the 17th. I called empire and let them now, and the customer service agent Brittney was very pleasant and promptly got me squared away for pick up on the 16th.

The 16th rolled around and I called at 10AM to check on the movers, all this was through Empire. Brittney reached out and said they were running behind but promised that they would be there and that they would call me. I reached out two more times throughout the day during business hours which are 9AM-5PM. Each time I called I was told the same thing they are coming and will call you soon. I called customer service around 6 after not hearing anything and since it was past 5PM it goes straight to voicemail and tells you to send an email to get service after hours, which I did and got no response. I contacted Chris who had given me his personal number because he wanted me to know that they were always available responded after an hour told me he would check with his team and heard nothing back. So on the day I was suppose to move out no call no show.

On the 17th I called in around 1000AM to inform Empire Moving what had happened and that I have lost faith in their ability to move my stuff and deliver it in a timeframe that we agreed on and I would like to have my 750$ deposit back and to not bother trying to schedule movers for me. Brittney the customer service rep informed me that they will not refund my deposit and pretty much skirted the blame that empire had in this whole ordeal and as far as customer service goes was super unprofessional. She did offer to get me a new mover today and said they would remedy it but I declined because I did not trust them to provide the service they said they would. Mind you I had nothing but positive things to say about this company until it got to the time where the actual (move/what I paid for) had to happen. This company especially from the customer service side seems more concerned about avoiding the blame and making sure that your deposit regardless if receive a service or not will be kept by them. So please look to another moving company so this doesn’t happen to you.

Move size: 1 Bedroom Home Service cost: $2750

Empire MovingGroup is a broker-only and subscribes with its associates to low-ball the bid to win the business, then the subs show up to pack you, immediately dispute the cubic feet and price without even looking inside the house. They demand more money or they walk, leaving you stranded on packing day. The Empire broker also promised us delivery on a certain day, around which we planned everything else. It did not happen. After many, many phone calls we discovered the truck had not even left CA on the day it was supposed to arrive in MA. Use another company, a reputable mover/packer who takes responsibility for it all.

Empire does not play fair or honest IMO.

Move size: 3 Bedroom Home Service cost: $18000

This is a moving broker, not a moving company. And they will rip you off. They post bought/fake 5 star reviews on other sites to make them look better than they actually are. They are terrible. Stay away from them.

They lied to me and changed dates on my contract and then would not respond to my customer service calls. I lost my deposit. But after researching them more and reading other customers horror stories, I feel like I got off easy.

This is a disreputable business that will do you wrong.

Move size: 2 Bedroom Home Service cost: $3500