Elite Moving & Storage Inc.

This has been, hands-down, the worst experience I’ve had ANY company, let alone a moving company.  Customer service is a joke – the people were so incredibly rude they sent me into tears TWICE (and I’m not an emotional person). I rarely write yelp reviews but I don’t want anyone else to go through what I have gone through with this company. They will sell you on the first phone call, about their great rating on BBB (which companies can buy, by the way). Lowdown: My stuff was in a storage unit in CA & I needed to get it to OR. I was back in OR and couldn’t fly down to meet the movers at storage unit so Beau said as long as the on-site manager at the storage unit is a ‘friend’ (wink-wink), it would be totally fine for me to do a POA (Power of Attorney) with the guy’s name on it. So I did all that, and faxed it over. They were originally supposed to pick up my stuff on 6/26. Then the DAY BEFORE I get a phone call from some manager mad at ME because I didn’t know the last name of the on-site manager, so he figured out that he wasn’t a friend, and he was annoyed with ME because it has to be a good friend who meets your stuff on the day. I literally got LECTURED by this guy about how could I be so naïve as to be okay with having some storage guy be on the POA. I panicked and had to print out new POA, and convince my boyfriend to FLY DOWN to California to meet their movers 5 days later, Tuesday 6/30 or Wed 7/1. I said my boyfriend would need 45 minute heads up to get from LA to Gardena to meet their movers. The LA on-site storage guys said they needed 24 hours notice so my stuff could be transferred from the vault and waiting on the dock for Elite. Less than 24 hours now, no word from Elite, storage guys tell me I’m sorry but now your window has narrowed from 10-4 to 12-3pm because we haven’t heard from Elite. Some back and forth (more panicked phone calls to Elite asking WHY THEY HAVENT DEALT WITH THIS YET), and Beau from Elite finally agrees to 12-3pm on 7/1. That morning at 10:15 AM I get a phone call from the mover guy Sam who is at the storage unit wondering why my boyfriend isn’t there. I haven’t heard a word from Elite. I say a) you guys were told to be there btwn 12-3 and b) you guys didn’t call and let me know you were on the way, so now my boyfriend is 45 minutes out. Next thing you know ROY calls. Roy is really the reason I am even writing this review in the first place. He is awful (ie “Okay I’m going to explain this to you for the FOURTH TIME” etc) and shouldn’t be working anywhere that requires his interaction with a customer. He started yelling at me saying the movers were there and not going to wait, and I’m like “Excuse me but Beau confirmed yesterday afternoon the 12-3 pickup time. It was Elite’s fault for not getting back to storage unit with 24 hours notice, otherwise you COULD HAVE had the 10-4pm longer window.” He starts saying they NEVER would have confirmed 12-3pm ….and this is my favorite part of the story. They record phone calls. Well this [EDIT] Roy PLAYS THE PHONE CALL from the day before – thinking he is going to prove me wrong, and lo and behold – on the recording the woman from Elite is on the phone with my storage company and says “Yes fine we can be there between 12-3.” Yay me! So now he HAS to do what their lame company agreed to, and says “Call your boyfriend right now, I am setting the clock for 45 minutes RIGHT NOW and if he’s not there in 45 minutes I can’t promise the movers will stay. That stuff better be ready to load onto the truck at NOON.) I, at this point, am basically crying because a) this is none of my fault and b) I’ve never been spoken to like this in my life. Now, my boyfriend makes it in time, everything gets onto the truck, and then my bf says “they made me give them close to $900 – you didn’t say they were going to need money." I'm running out of room so now let me just say - my stuff was delivered 8/3/15. (33 DAYS AFTER PICKUP). And much of my stuff was damaged, the movers scratched my floors, dinged my ceilings, did NOT give us the required 24 hours notice that they were arriving so we were scrambling on a work day to have someone at the house. On the day they demanded an extra $110 for a set of stairs that Elite had already known about. Now on to the fun stuff – the DAMAGE. The movers broke: a glass panel on a china cabinet, there was a lot of broken glass stuff because they squished a box that said FRAGILE, wood was dinged, my floors were scratched from them dragging a very heavy item, a piece of art was broken… and my favorite – some poor soul is sans multiple photo albums and a piece of china bc they zipped it into one of my suitcases. It’s not even mine! The movers tried to leave without putting a basic bed together and I made them and they knicked the ceiling in multiple places. Anyway, NEVER, NEVER use this company. They are terrible. Now I have to spend hours documenting the damage to try to get compensated. AWFUL. I hope they go out of business.

Service cost: $1960

Awful. Just awful. The quote they gave me over the phone was radically lower than what I actually ended up paying, the movers took forever to move my barely one bedroom apartment, and they provide zero updates until your stuff is one day out. Of course, the 5-10 business day time window they give isn't even accurate, and I still haven't received my furniture. I tried to call and they refused to give me any more information about my status. I will NEVER use this company again and wouldn't recommend it to my worst enemy.

Service cost: $2200

DO NOT USE THIS COMPANY!! THEY ARE SHADY AND CROOKED!! If I could leave 0 stars I would. Worst moving experience I have ever had the displeasure being a part of. They give you what I suspect is a purposefully low balled estimate to hook you, tell you it'll be 7-14 days after they pick it up, send you a 25 page contract so that they know you for sure won't read every last detail, charge you almost 200% of the estimate, sassily tell you that you should have read the contract more carefully because it's 7-14 business days from the first day of available drop off (even though you called and they said it would "for sure" be there by a specific date that was within the original 7-14 days from pick-up), lie to you and tell you it will leave Chicago on Tuesday, tell you on Tuesday (after you call them, not them call you) that it actually isn't leaving until the weekend and they can't tell you a specific day of the weekend, when the weekend ends and you call them (again, they're not about to call you) they let you know it's not actually leaving until Wednesday, then going to spend apparently 3-7 days in Georgia before it finally gets to you 1 ENTIRE MONTH after pick up. By the way, that's after the contracted 7-14 "business days" and has caused us to use more money replacing things on that truck than we saved by not going with a reputable business. AGAIN, DO NOT USE THIS COMPANY!! THEY ARE SHADY AND CROOKED!!

Service cost: $1500

We have used the services of Elite Movers and Packers while shifting our household goods from Wisconsin to California. The quote was quite low initially and it was increased to almost $600 by the time they did the delivery at our new house in California. However, their delivery was very bad as they mishandled our SMART TV and we received it in broken condition even though the TV was packed in its original package. The TV was quite expensive and it took 6 months for them to repay only 68% of the cost after multiple emails and phone calls from our side.
They even mishandled our kid`s favourite bike and we received it in bad condition as well. They did not paid any compensation for the bicycle though as we noticed the problem after lodging the compalints about our TV.
In addition, their customer department was pathetic. They were very prompt till the time the payment was not completed from our side. However, when we complain about their delivery and handling issues, the executive simply forward the issue to their insurance department and the insurance department paid only $45 initially after 3 months of calls and emails. We were quite shocked and decline that compensation. Again after multiple rounds of email and calls, they finally paid 68% of the price of the TV and it took nearly 6 months for them to do so.

I find the dispatch and the insurance team of Elite Movers and Packers quite unprofessional and would never ever going to use their service.
If you are going to use their service, do it at your own risk.

Move size: 2 Bedroom Home Service cost: $3000

Having a horrible time with them! I seriously got carried away by the reviews. Scheduled move from Miamisburg, OH to Tampa, FL. Goods picked up on May 17th, and it's June 17th now and I still don't have an update when the truck will be loaded for delivery.
Worst part is until last week they kept saying didn't find a Trucker. Wow, a company who boasts them self fast n reliable couldn't find a truck to Tampa for a month. The 14 BUSINESS days window ended long back n still no updates. And to top it all the representative at Dispatch is very rude as if I'm having her goods. I've already paid 50% n wondering when my goods will be delivered.
I don't reciceve any updates until I call; they keep saying will call back but never do.
I've never written such a big review but now checking all possible sites to write abt these Movers.
I even posted a review on Elitemovers site but it doesn't show up.
Regret I shuldn have chosen these guys.

Move size: 2 Bedroom Home Service cost: $2400

Horrible experience. They did not move my furniture after 14 business days from Chicago, basically 3weeks after they took it, and many back and forth emails today they said hopefully next week meaning after One Month my furniture will arrive to Tucson. And they offered us 30$ refund per day for delay! Can you believe this?
All the thousand dollars We spent as a family with a 2year old toddler in hotels, on junk food and on temporary furniture and of course on the ground of our new empty apartment means nothing for them. I never thought about filing a lawsuit before, but now I am surely enough going to get a lawyer and fix their customer service.

Move size: 2 Bedroom Home Service cost: $4000

Amazing! The movers were great! the estimate they gave me over the phone was accurate and the customer service super friendly and professional.
The movers arrived on time to move out my 1 bedroom apartment and wrapped and packed everything so carefully. They had almost all my belongings loaded within 1 hour. Moving is usually very stressful but with Elite Moving everything was a lot easier. They were super fast and they finished everything in 4 hours. I would definitely use them for our next move and would recommend them to everyone.

Move size: 1 Bedroom Home Service cost: $620

Read the good reviews on Google and decided to use Elite moving for my move. They booked our move with less than a two weeks’ notice, made the booking process and moving process so incredibly easy. Two movers showed up on time and worked diligently to get things done. Nothing was damaged and overall it was a good experience. They did a wonderful job with my furniture - they were friendly and worked quickly. They didn't stop for a second, and the price was reasonable and well worth the money! Great company and I would definitely hire them again.

Move size: 1 Bedroom Home Service cost: $785

The ethics behind this company is deplorable. I was in communication with Nick at STI Moving & Storage throughout the entire process. However, in the end, it was Elite Moving & Storage that came and destroyed my items. So confusing - how did Elite Moving & Storage come into the picture? The lack of communication & unprofessionalism are the 2 biggest reasons why you should not go with this company.

I was convinced that my 2nd experience using this company (STI) would be fine, since I moved from Chicago to Knoxville. Without hesitation, I contracted them to move me back to Chicago. The experience I received with Elite was truly a horror story.

1. They were 1 hour late within the timeframe they had given me to pick up my items. I worked from home, and they were still moving my stuff 1-1.5 hours after the designated window. I had to be on a client call during this time, so needless to say, that was very inconvenient.
2. The people that showed up to move my stuff seemed nice, but acted like they were answering a Craigslist ad. They did not look or act professional, as they did not handle items that were marked "fragile" with upmost care, and just grabbed items without a proper label/sticker.
3. I had a gut feeling that my larger furniture items weren't wrapped properly, especially since the mover just took my standing lamp as is, and said he'd, "wrap this up later when I have a box for it". My intuition was correct - they destroyed my TV Stand. It's not usable in any sense since 1 backleg is broken, and the other is cracked.
4. Beware of this company's "liability": they do not cover pressed wood (basically all wooden furniture), so my destroyed TV stand is just a waste of space. To top it all off, they lost some screws for my bar stand, so I can't put too much on there without it losing balance.
5. We're all human, and people make mistakes - however, the unprofessionalism that I received with this company makes me question why they are still in business. You would think that Customer Service would have proper training, but Ellie from Elite was unprofessional and as helpful as a doorknob. She said I needed to file a claim without further instructions, but said she "sent an email". The manager called me and made me question my experience and why I was concerned- the customer is always right, right? Not in this situation.

I spent over $2K on this move, and will now be in the market for a TV stand & bar stand. I DO NOT recommend this company.

Move size: 2 Bedroom Home Service cost: $2000