Elite Moving & Storage

My experiences are below. Given the choice I would not use them again and clearly cannot recommend them to others.

- Prior to move, Mary in main office was responsive and helpful. After the agreement was signed, she was either unresponsive or acted as a roadblock to getting answers/resolutions.

- On day of move, the foreman forced me to pay an additional $400 cash. Said stuff looked to be more than originally quoted.

- Despite giving what I was told by the company as a fair and reasonable tip. The foreman aggressively suggested that I needed to double that amount. Follow up conversations with managers confirmed this was standard practice.

- When it came to delivery - sent many unanswered emails/vms over the course of weeks. Finally they called and said my stuff would arrive in 6 hrs. Delivery Included damaged items and missing items.

- Still waiting to hear back from managers on how they will address my complaints. Despite being told it would take a few days it's been over two weeks.

Move size: 1 Bedroom Home Service cost: $2900

I wish I could give this moving company less stars!! DO NOT USE THIS COMPANY!! We booked our services through Donna about a month ago to move a few rooms from one house to another and in the process the movers broke my refrigerator and left it completely dinged up and scratched, not to mention tried to fit said refrigerator through a tiny door scratching up my door frame when there was an entire sliding glass door to bring the refrigerator in. When we immediately brought it to the attention of the movers they assured us that we would be properly compensated and taken care of. After all we signed a contract and the company is fully insured. Much to our disappointment it was nearly impossible to reach anyone with the company to deal with the matter, Donna was completely unresponsive to my emails and never responded. We had to go through a claims company that asked us what type of insurance policy we opted for. We were never even given the option or provided a conversation about our protection, and later we learned that Donna simply told us to sign a contract, and as a result we were left getting .60 on the dollar for any damaged items. As a result of their careless damage to our refrigerator we were compensated $100!! on a $2,000 brand new refrigerator that needs a complete door replacement!! The movers were careless and had no regard for our belongings and stood there waiting for a tip despite scratching up our furniture and dropping our belongings all over the floor. THE COMPANY DOES NOT PROTECT THE CUSTOMER. I cannot stress to you enough, if you have any desire to maintain your items and not have them ruined, DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $500

NOT HONORABLE COMPANY. My advice is to avoid this company. Upon arrival, the supervisor was intimidating me to pay much more money than what I agreed, for proper / safe packing. This is a move that I had planned weeks in advance and I felt really backed in a corner to pay thousands more on top of an already high move estimate. It was a total shakedown and we ultimately decided to not go ahead with the move. PLEASE DO YOURSELF A FAVOR AND MOVE ON TO A DIFFERENT COMPANY. They will appear professional to work with until the shakedown on day of move.

Move size: 1 Bedroom Home Service cost: $4600

This a review for Elite Moving and Storage in Sun Valley, Calif. for the purpose of giving others a strong warning to avoid using this company as they are scammers, more specifically attempting to take advantage of customers during covid. Some time ago I signed up with this company to move me out of an apartment to another location in the LA area. I dealt with a woman named Donna who was pleasant enough and established that the arrival time for the movers to be a window between 12 and 3. On the day of the move I had to make numerous calls to find out if they were going to show up as by 3pm I hadn't heard from anyone but they finally arrived closer to 3:30. Right away the leader of the 3 movers tried to take control of the situation by giving a long winded speech about how due to the fact that I had many "expensive" items that they had to custom wrapped and thus the estimated price went up from around $1500 to $2699. Right away, I sensed something was off not only from the sudden huge jump in price but from his rap which sounded as if it had been rehearsed. I told them that there was no way I would agree to this without speaking with the manager. From their response I realized that they were not answerable to Elite management and that they were no doubt independent contractors and, therefore, not actual employees of Elite, even though the Elite name was on their shirts. When they realized that I was going to stand firm they gave up and left. What they were banking on was that I would have to be out of the apartment on that specific day and, therefore, be desperate to move and willing to agree to any price to make that happen. Well knowing that during this pandemic many people have been evicted or forced to move, this is the nature of their game and no doubt have tried it on countless others. These are the lowest kind of people, that would see this as an opportunity and intentionally take advantage of others during a worldwide crisis. After, doing some research I found that there had been numerous reports of mover scams in LA during covid including an article in the LA Times about it. Fortunately, I found another company who was honest to do the move for around $1200 and didn't charge me anything extra to wrap the more delicate items. Therefore, this is more than just an unfavorable review. It is a warning to all prospective customers to not use this company for your move. Scammers Suck!

Move size: 2 Bedroom Home Service cost: $1500

If you want you stuff to arrive safely, their packing crew cannot be beat. But when all the bids came in around 25k for our move from California to Texas, Elite’s price was only 14k. I'll take it, was my reply. That gives me 11k of problems I'm covered for. Just know that they play a bit of a bait and switch job on you, because they had ways of pushing their price up over 20k before all was said and done, not to mention over a thousand in tips, which I was happy to pay. The bottom line is that we got all of our stuff delivered, eventually, and in one piece, so I still saved about 20%, despite their strategic con job.

Move size: 3 Bedroom Home Service cost: $20650

At the last minute my cousin called me up and told me she had a week to move from her home in Santa Monica to Santa Barbara. We called several moving companies but none could help us on such short notice until I came across Elite. We talked with Donna and was immediately greeted with a yes we can help. They showed up right as scheduled and we're very good at handling breakables and valuables. They were fast but cautious while loading the truck. It was a few weeks before delivery day and

as my cousin's new apartment wasn't ready yet. They extended the storage for additional days. on move in day they crew was ready and eager to get the job done. These guys were very professional and worked efficiently to get the job done without breaking anything. I would highly recommend them to anyone needing to move locally in Cali as they are affordable and a great crew to have there to help. We made sure to tip them nicely for such a great job done.

Move size: 2 Bedroom Home Service cost: $9000

I had to make a cross-country, long-distance move and was searching for a reliable moving company. Elite Moving & Storage was fantastic and I particularly have to thank Donna, who was so helpful in answering all of our questions! Everything was scheduled perfectly ahead of time and the movers showed up when we were told they would be, and loaded all of our items carefully which I appreciated since we had several pieces that I was nervous about making the long move (they came through just fine). I had contacted a couple different companies before the move and Elite's prices were really reasonable, especially for the distance that we were moving. Elite gave us a quote beforehand so we knew exactly what to expect, and I actually got charged a little less than the quote which was great. The crew members that helped with my move was professional and courteous, and everything was safely moved and put where I asked in our new place. Overall, I'm really happy I went with Elite, and they made what could have been an incredibly stressful couple of days much easier than I thought it would be.

Move size: 2 Bedroom Home Service cost: $8000

I used Elite Moving and Storage when I moved to New Orleans. Their staff was responsive and professional. One of my children had spilled a drink, and one of their movers cleaned up a spill inside our home. Their staff is polite and they go above and beyond to do a good job. They are quick! They packed my house in half of a day!

Our items all arrived safely. I was happy they offered to drop it off a day before our original estimated date. It was doing business with them!

Move size: Partial Move Service cost: $6000

We took a reference for Elite from a coworker who had a very successful experience. Glad we did! I had already priced a move from CA to South FL with 5 other moving companies in the LA area and found Elite to be the most competitive. Lots of our stress was eliminated after speaking with their staff and arranging all the aspects of our time frame and scope of items to be transported. We were 100% satisfied and very impressed with the communication and the attention to detail and care our items were handled. Thanks for helping us in a difficult time and keeping constant professionalism from beginning to end.

Move size: 3 Bedroom Home Service cost: $3680

I learned about this company from my relatives who took their services to move from one state to another so I went ahead and give a shot to move from LA to Tennessee for my work. The staff was very responsible, professional and handled my stuff with care like their own. I must say their people are very punctual because they were right on time what they committed. Very special thanks to Donna who made this move very smooth for us and pricing was affordable compare to other movers available in the community. Overall, I am pretty happy with their services and will recommend to my friends and family.

Move size: 2 Bedroom Home Service cost: $6500

My friend Mellissa referred me to Elite Moving and Storage last year for moving when I got Laid off and had to move back home.

It was pretty stressful and I had to change the date twice because of Covid.

Donna, the scheduler was really helpful with all the arrangementand even called the week before to make sure everything was still on schedule.

She quoted me a really good price that was better than the other quotes i received.

It was great that when the move did happen I had a good insite into what my costs would be including all the expenses of the packing etc.

I wasn't feeling like I was going to be nickel and dimed because we went over all of that beforehand.

I shopped around a little but did trust my friend and I'm glad I went with these guys.

Everyone was extremely helpful and professional through the whole process and made it a quick and smooth process.

I would definitely reccomend them for moving.

Move size: 2 Bedroom Home Service cost: $3200

My cousin recommended this company for my coast to coast move and I wasn't disappointed. The whole crew was very professional and

accommodating every step of the way, from the moment I made a phone call. Donna was especially great at helping schedule everything so it all went smooth. All my belongings arrived

undamaged in spite of there being quite a few of fragile and hard to transport items. They even helped with packing! Would no doubt use them

again if I need to move.

Move size: 3 Bedroom Home Service cost: $2000

I don't generally write reviews but because I had a really great experiece with these Guys I figured that I would take a few minutes to do it.

We don't generally see the good things people experience but we almost always see the bad because people just don't take time out of our schedules if all has been a smooth transaction because it's out of our minds but bad ones...just linger. So we definately see those.

I'm guilty of not taking the Time also.

I had a great move with these guys from start to finish.

When I called and talked to scheduling it was very pleasant and I was able to get a quote that I felt was fair and reasonanble especially compared to the other 3 that I called.

Their Scheduler was very accomodating and took her time to discuss everything and was also very honest saying that there were sometimes unforeseen charges that we dont account for because we usually underestimate the amount of things we have.

But, they do discuss it with you at the time to be able to come to a mutual agreement.

My biggest concern was some of my breakables and Collectors items.

But, everything was treated with care and their team was extremely respectful of my home and my belongings.

900 miles and everything was intact... except 2 things that of course I packed myself !!!

I would like to take this oppurtunity to say Thank you so much to their entire Team for helping to make this move as smooth as it could be.

I'm so glad my Sister recommended them.

Move size: 2 Bedroom Home Service cost: $5200

I was helping my cousin to move and she realized last minute that we needed professional moving services. I was recommended by a friend to reach out to Donna considering we only had a few days before the moving was scheduled. Donna was. Wry courteous and receptive on the phone. She was accommodating and confirmed that her team would be able to complete the job on the desired date. The move was completed successfully without any hurdles along the way. Thanks to Donna and her team to make the move a smooth transition for my cousin. I would recommended her and her team.

Move size: 3 Bedroom Home Service cost: $6000

Elite Movers LLC was unprofessional, over-charged my move and items were damaged and stolen.

I hired Elite Movers LLC to complete an apartment move from California to Texas. I was provided a price for this move; however, the price kept changing/increasing due to the company continuing to change the information about the move. As a consumer, I relied on Elite Movers LLC to be professional and being able to provide me an accurate moving quote. Not a bait and switch tactic, where they continued to change the quote, costing me additional expenses.

Several pieces of my belongings were damaged (plates, bowls, glasses, lamps, and decorative glass items), plus, I had missing items (one 5X7 area rug and a Sony Digital Camera). I entrusted Elite Movers LLC to treat my belonging with professionalism, ensuring my belonging were delivered to me in the same way they were picked up. I made sure to mark each box accordingly such as “Fragile” so they would take extra care with these items. Upon receipt of my items, several boxes were smashed, and heavy boxes were on top of my “fragile” boxes which was clearly marked “fragile”. I have pictures which will be include and video upon request.

Below is a detailed timeline of my dealings with Elite Movers LLC which I kept track of the dates, times, and employees that I was in contact with during the process of the move. Needless to say, the rude treatment I received upon calling to express my concerns was very stressful and caused me anxiety. At this point, I really needed to have my belongings delivered, so I could move on with my life. They had my lifelong belongings in their possession, and I had no choice but to pay the additional money requested in order to obtain my belongings.

TIMELINE OF CONTACT WITH ELITE MOVERS LLC

• May 31, 2022 - submitted an online quote with Elite Movers, to transport a 1-bedroom apartment from California to Texas.

• June 2, 2022 - 11:15AM, sent [NAME EDIT] a detailed email, including pickup delivery addresses which included the floor (example 1st floor, 2nd floor etc.), itemized inventory list that provided sizes, and quantity for the items.

• June 2, 2022 - 11:59PM, I received a quote via email for $4,230.00.

• On June 6, 2022 - 9:00AM, I emailed [NAME EDIT] requesting an updated estimate. I advised [NAME EDIT] at the delivery address there were 42 steps leading to the apartment on the third floor. I also requested to have the queen mattress/box spring and accent chair removed and to add a glass dinette table. I informed [NAME EDIT] of the dinette table, tv, and mirrors were wrapped securely in moving blankets and not boxed.

• On June 6, 2022 - 12:14PM, I received an updated estimate of $5,030.00. The breakdown of the estimate 650 cu ft @ $6.00 cu ft, basic estimate $3,900.00, flat rate elevator 2nd pickup (463 cu ft) $150.00, additional pick up $150.00, Packing fee $550.00, Stair fee $375.00, coupon $-100.00 Total $5,030.00

• On June 26th, at around 6:00 p.m. the driver called to inform me that I had a balance due of $2782.50 that needed to be paid and provided the acceptable forms of payments. (money order from USPS or cash). He advised he would call back on Wednesday June 29, 2022, to set up a delivery time for Thursday, June 30, 2022.

• On June 27th, the driver called to advised he could deliver on Tuesday June 28th after 4:00 p.m. during that telephone call he mentioned there would be a long carry fee. He informed me of the 75ft free, and each additional 75 ft will be $75.00. I asked him how he knows without being at the property. I immediately called [NAME EDIT] to express my frustrations. and she was passive aggressive and did not care. She told me she was tired of the continuously calling and asking questions. Either I would pay the fee, or the drivers would leave my items within the free 75ft. I asked [NAME EDIT] how would the transporter measure the distance? [NAME EDIT] stated the driver would have a measuring tool such as a tape measure. Well, the driver did have a measuring tool when he walked from the truck to my apartment. Once he entered my apartment, he stated there would be an additional charge of $300.00. I had no way verifying the additional feet/long carry fee).

Working with Elite Movers LLC proved to be frustrating, taking up my valuable time and costly. Do yourself a favor and stay clear of this company!

Move size: 1 Bedroom Home Service cost: $6350

TL;DR - Elite is a horrendous company that condones sexual harassment - if you're considering them for your move, find someone else.

My fiancé and I hired Elite to move our things across town in October 2023. I had to remain downstairs during most of the load up to keep a garage gate open, and my fiancé remained in the apartment to direct the guys, so I found out about some of this at the end of the day. While she was upstairs alone with them, they asked her if she could speak Spanish, she replied that she couldn't, (but didn't think to mention she could understand it), and they started speaking about her body and the way she looked in her leggings right in front of her. Three big, strange, grown men alone in a room with her, talking about how good she looks in her leggings.

That's bad enough for a one star review, full stop. they shouldn't be in business if they think it's okay to hire people that behave like this.

There's more though! She also caught them goofing around and playing one of my guitars when they obviously should have been working. When we unpacked we realized multiple items had been broken, mostly too small to justify filing a claim. They charged an insane amount for packing, way more than we paid Real Rock n Roll Movers two weeks later to move the exact same stuff (long, unrelated story), although by the looks of these reviews we got off easy in that department. They packed and loaded fragile items we asked them not to. They crushed a box labeled "FRAGILE" containing two PlayStation's (also labeled), and I watched them similarly disregard other boxes marked as fragile. They also did not clean up after themselves, leaving doors propped open with balled up tape around the property that resulted in HOA fines.

I attempted to reach out about these issues, but had to message multiple times before I got a response. Finally after a week or so, "Donna" told me she spoke to the crew that day and they denied talking about my fiancé - um, of fucking course they did, Donna. Why would they admit to that? Donna also did NOT address the other issues. After a number of condescending responses from Donna, riddled with typos and incomplete sentences, she asked what I'd like to do about the situation and I said I felt I was entitled to a partial, but not insignificant refund, she said she'd consult with the office and get back to me.

Their offer was $300 back on a $1700 move. That is literally what I tipped the guys (prior to knowing the extent of the situation), and in my opinion the absolutely minimum we were owed based on how they treated her alone.

In exchange for the refund, Elite wanted me to sign something saying I wouldn't post a negative review - but I genuinely feel that it's more important to share what a horrendous experience we had and try to prevent others from making the same mistake we did than pocket a fraction of what the ordeal cost us.

Check out the 101 other 1-star reviews and you'll see this is a pattern with this company. They are not to be trusted with your property, your money, or your family.

Move size: 1 Bedroom Home Service cost: $1700

I own vintage furniture store in West-wood CA my lease was done and I had to move it all to the new store, I called friend/customer  interior designer and she recommended Elite.called the company and ask to have someone to stop by. long story short they did send someone and he was very helpful, the young boys did everything so safe and careful, it is so amazing the technicians they used to move the large furniture, unbelievable.I was so happy with this crew that I use them for my work.

Service cost: $3500