Elite Moving & Storage

I had a reservation with Elite Moving on 7/3/2014 and had placed a $50 deposit for the reservation. I received a call from Maria of Elite Moving at 10:00am on 7/2/2014 to confirm the move. At 4 PM on the same day I received another call from Maria cancelling the move. I was scheduled to move in less than 16 hours, where was I going to get another reservation on such a short notice. I was devastated because I had sold my house and had to be out by 7/3/2014 or I would loo..se $1000.00. She gave me the name of a person at another moving company who was more helpful that called several moving companies but they were all reserved. I never knew a moving company could do this without proper notice of at least 24 hours. Maria of Elite moving told me she would review the contract and telephone me back, after 15 minutes I called her and she stated she was still reviewing the contract. I never received a call from her. This was the worse customer service I have ever had with a company providing a service. I will be pursuing my options if any and if there are none I will start a campaign to change the laws.

Service cost: $667

I have moved many many times both local and cross country, using both corporate moving companies and small local companies. Elite is by far the best experience I've ever had. From my first phone contact until the last item was unloaded I don't have anything but praise for this company. On time, courteous, professional, not one item damaged nor broken and they were one of the most reasonable quotes I received with no hidden costs! Thank you Donna, Avi, Terry and Ivan. You were all awesome!

Service cost: $850

Excellent service !!  The crew arrived on time (very friendly) First day was full packing, they were so helpful  I didn't touch a thing. The next day, again the crew arrived on time I was nervous, that was a big change in my life I have not moved for 12 years, the guys were so friendly and professionals. They moved all the appliances, furniture and boxed from my condo on the 3rd floor to the new location - condo on the 5th floor  NO DAMAGE to my goods. One thing I regret, I should have them UNPACK everything  - next time :) .

Service cost: $2875

Elite moving made my move from Dallas TX a stress free process! From the initial consultation with Donna, who walked me through every detail of the move and was always happy to change our estimate if needed, to the arrival of my staff 6 days later and the wonderful help Avi and his crew provided. The items arrive on time everything was perfectly organize on the truck. The Foreman provide me with another copy of inventory list and we check item item on that list to make sure there are no missing item or damages. The delivery guys was amazing. I can't thank you enough.
Defiantly recommended your company.

Service cost: $4800

I have moved quite a bit across the US in the last decade and never come across a company as bad a Elite.


1. My ordeal started right from the day of the pick-up. The crew did not show up on time and I had to call them several times. Finally they showed up 2.5 hours late


2. I guess Elite specializes in getting business through dishonest practices. They quote you low prices by deliberately estimating low volume and claim it’s the not-to-exceed price but it’s not the case. At the time of pick up, I was given a bill more than 20% what I was quoted originally because of the increase in volume.(even though my inventory increased only by a small box). This is after me giving accurate dimensions for all the items (including all of the non-standard ones).


3. I made it very clear to the sales person and the pick-up guy that I will be available only after noon on the 1st day I’m ready for delivery. In the contract there was no place to mention the time, so I just mentioned the date. The pick-up person assured me that it will not be delivered before noon. I also sent an email to the sales person prior to delivery which she acknowledged. On the prior to the day of delivery, the dispatch guy called and threatened me that if I don't pay $300 extra he will not deliver after noon and he will put it in storage which will cost me $850. It was plain extortion and the dispatch guy spoke to me in the rudest way possible. Again I had no choice other than accepting to pay an extra $300.

4. The delivery was pathetic - two of my boxes were completely broken with all the items hanging out, a book shelf was totally damaged and the delivery guys refused to assemble a study table.


It's been 4 weeks since the delivery - I have been following up with Elite - their response in appalling. Looks like my claim will take more than 90 days (apart from this they are not willing to share any more information).


These guys do not care for the customer. I guess all the positive reviews must be paid ones - a company as bad and dishonest as Elite cannot get even a single positive review.


I recommend NOT to consider Elite for you moving needs !! There are several better companies.
Poor service is pardonable, it happens sometimes. But not dishonesty.

Service cost: $3500

Hi there
I used elite to move my things from my apartment in SF valley to there storage
That was about 3 months ago
I came today to pay for my storage and Donna mantion that they will appreciate if I can review my experience with them so im very happy with elite not only for the move also for everything in the last 3 months
Twice I neded to get to my thing to get some tax paper and they ware very helpful
Thank you Donna Mary and the guys.

Service cost: $730