Direct Relocation Services LLC

They act as though your items are on the next truck out (in fact, I was told that 3 times -each time a week apart) when in fact, it sits in a warehouse somewhere. When I received my items, they smelled musty. And there is no communication unless you call them. Twice when I called Diego about the progress of getting my items on a truck, he said that Maria from the office would get back to me by the end of the day. It never happened. My stuff was picked up April 21st and not delivered until May 29th. One more day and they would have had to pay me $30/day for being late according to the contract.

One of my cabinets arrived with tiny holes in the doors, the shelves falling out and the back pieces off. The drawer was off its rails, and it is not usable. I'm sure any claim will take longer than it did to receive my items.

They tell you what you want to hear but then they do not follow up. DO NOT BOTHER TO USE THEM!

I do not know why Safe Ship bothers to use them.

Move size: 2 Bedroom Home Service cost: $6000

Here’s an expanded version that is over 200 words:

Moving back home across state lines felt like a huge undertaking, and I was honestly a little nervous about the entire process. From packing up my belongings to coordinating a long-distance move, there were so many details to think about. Thankfully, Jackson and Luis made what could have been a stressful experience feel incredibly smooth and manageable from start to finish.

From the moment they arrived, they were professional, organized, and ready to work. They handled all of my belongings with exceptional care and treated everything as if it were their own. Their attention to detail and commitment to doing the job right immediately put me at ease. Throughout the move, they maintained a positive attitude, communicated clearly, and worked efficiently without ever making me feel rushed.

What impressed me most was how seamless they made the entire experience. Moving across states can be complicated, but Jackson and Luis anticipated challenges before they became problems and ensured everything stayed on track. Their teamwork was outstanding, and it was clear that they take great pride in providing excellent service.

By the end of the move, everything arrived safely and was handled with care. I am incredibly grateful for their hard work, professionalism, and dedication. They turned what could have been an overwhelming transition into a positive and stress-free experience. I highly recommend Jackson and Luis to anyone looking for movers who are reliable, efficient, and genuinely committed to taking great care of their customers and their belongings.

Move size: 1 Bedroom Home Service cost: $3981

I moved from GA to FL. These movers ruined lamps, a ceramic column, dishes, and crushed the top of a wooden armoire, not to mention they left my iron bed in pieces because they lost the bolts and bent the rails. I will receive $240 for my $3000 armoire. My brother and I had to make multiple trips to the hardware store to find the bolts for the bed. He had to carefully bend the iron rails back to the canopy in order to put the canopy up. All I got from Direct Relocation Services is that they could not find anyone to repair the bed. As for the armoire, I was told to file a moving claim for $.60 a pound. Keep this in mind before hiring them.

Move size: 4 Bedroom Home Service cost: $15000

I had to move about 600 cubic feet of stuff from my old apartment in Chicago to my new apartment in Ft. Lauderdale.

The movers were fantastic and careful when they removed my stuff from my old apartment.

My 65" TV shattered on the way to Florida even with significant wrapping and padding. I found out shortly after delivery but I didn't take any immediate action when I should have. I contacted Richard and he got in contact with Maria and Andrew.

They reimbursed me 100% for the TV. I am so appreciative and grateful for their honesty and ethical reaction. They took full responsibility and reimbursed me more than the standard 60%. They wrote me a check after I gave them make and model via an Amazon link.

They were also super kind and flexible at their office. I would totally go with them again. Thank you to Richard Lindo, Andrew Duffek, Andy Peters, Anthony, Maria and Laurie from both Direct Relocation Services and Pinnacle Van Lines.

Move size: 2 Bedroom Home Service cost: $2760

DO NOT USE THIS MOVER UNLESS YOU TOTALLY HATE EVERYTHING VALUABLE THAT YOU OWN!!

In June, we engaged Direct Relocation Services to move our valuable household goods from California to Florida. The following reasonably describes that very bad experience:

Upon arrival, we opened the boxes as fast as we could. Serious problems were immediately apparent. In fact, initially estimated that nearly $20K in china, works of art, valuable household goods and memorabilia were either completely destroyed through careless packing and transport or were simply stolen. In fact, we specifically identified a $6,000 cut glass sculpture to those doing the packing. We saw them wrap it in multiple blankets and pack it in a large wardrobe box. It NEVER ARRIVED! Nor, did at least 10 boxes of other valuables that were not random. They coincidentaly contained elegant gowns, small appliances and irreplaceable memorabilia. Now that we have unpacked tree Christmas decorations, even more high-quality stuff is missing.

When goods arrive at your destination, they quickly offload it without verifying each box number. In addition, the driver must be paid in cash or by postal money order upon arrival. So, there is no way to hold payment until a dispute is settled.

Let’s be real, if these got mixed up with a shipment to a different customer, wouldn’t any decent person report the error? Furthermore, given that each box was numbered and inventoried, how did the big Russian guy, who couldn’t leave with our cash payment fast enough, check everything off as delivered?

Our two brand new $3,500 each electric bikes arrived in a condition that took us an hour each to return to usability. They were obviously ridden by someone who knew nothing about the gears and wrapped the chain tightly around the axle.

These guys are animals. In fact, it seems like they target certain stuff that either gets broken or disappears out of jealousy.

Lastly, they were intentionally careless. We pre-packed over 50 boxes of our belongings in heavy duty clear plastic containers. The most breakable (computers, china, etc.) had bright yellow 8.5 x 11 labels with red text that said “Fragile. Do not stack boxes on top”. All arrived at the bottom of the stacks with as many as nine levels of boxes on top. The resulting damage was heartbreaking. Furthermore, we have only gotten lip services about these issues from Direct Relocation Services since. I could go on, but, it makes us sick to think about and the point should clearly justify the warning in the title of this posting.

We believe that this is a case of grand theft on an epic scale. As for Insurance, how can you get a fair settlement unless you have a receipt for every single thing?

When we told them that we were going to post this, their response was “do what you godda do”.

Move size: 2 Bedroom Home Service cost: $14372

The gentleman I spoke to Jorde was very helpful in my process to move we both kept in contact reguarding prices box count and any other items the dispatcher that provided the truck called in advance and also 2 hrs before the movers showed up they were very professional in the job and yes the price had to be readjusted a little but overall I was extremely happy also my neighbor inquired about them so I called Jorde and they are making future arrangements I highly recommend there services.

Move size: 2 Bedroom Home Service cost: $4942

I made mistake in choosing Direct Relocation Services LLC. There are some reasons why I stated it. First, salesperson (R*) convinced me that their moving service is not a broker but they own a truck - it's true they own a truck but they're small company and do a brokering to other moving trucks. Second, (R*) made me believed that I will pay more with Allied Van lines than availing their service - wrong I paid more than originally quoted. They're not giving you the right quote to get your business with them. I did sold huge items like 86 inch tv, washer dryer, fridge and patio set. I still paid 20 or 30% more. Also do not believe that space is better than weight - big mistake! Go for reputable moving companies than using their unreliable and poor service. Thirdly, Direct Relocation service is a liar and not upfront with you. (R*) will tell you that I interstate moving isn't takes longer up to 21 days. Heck - I'll never sign up if you'll delivering my furnitures within 21 days range. I rather go to reputable moving companies who will deliver my furnitures after few days. This people picked up my furnitures Saturday at about 1:30ish pm with the huge huge truck. I assume that this truck will start driving and picking up other locations to filled up their truck. But it never happens rather they placed my furnitures to the storage in CA. Heck why you do that? Hack again why you not tell me upfront that you'll placing my furnitures in CA storage - I never ever hired you because the risk of being too late to received my furniture and big chances of losing stuff and breaking it. Heck heck heck why you do that without my knowledge. After a week - I tried to update because no update me. I'm furious that my furniture never leave CA while I'm already in SC. Heck horrible communication to your customer. I paid 11k for a bad services - too long to received the furnitures, when they delivered the furnitures they never work with the customer - I just started my job and want me to missed my job because they'll going to deliver my furniture - the driver (A*) threathen me that they placing in the storage and I paid additional. I said heck no. I said out of anger - I use you once I lost my job! I told them that me and my spouse just started a job. They need to work around with it schedule but never do that. Horribly Disastrous and costly move with Direct Relocation Service. In short I have to missed 1 day of work. I lost income because of the delivery scheduled. Unfair treatment to me - if the driver came and Im not around they'll charge me extra for waiting. Then I ask the exact delivery time - they said the time and asked how about if you're late - are you going to deduct from the balance. The manager replied no. I said what the heck. It's unfair. Bad business - not owning responsibilities. Lastly, poor services and poor assembly - poor service because the dispatcher (M*) never update me rather I have to call multiple times and never call me back. I asked her to call me when they start driving my furnitures but never called me at all. I made complaint to the manager (A*) he told me that her dispatcher didn't do wrong. Heck you're wrong. You have a poor customer service and poor leadership. Do not trust this people because I found myself that they overcharged me by $14 and the quote didn't add additional service fee when gave me quote to look like that they have a competitive price - wrong. You'll pay more and much more. Do not fall from they re sales tactics. Believe me, God is my witness this people will broke you financially. Surcharges will eat you up even they give you discount. They'll get you by cu ft cost. They charged me $6 per cu ft. From the first quote They re not honest how much they charge you with cu ft space. This is a worst idea to choose space than weight. Your stuff is not much heavy. They'll get you with the use of space per cu ft and $$ amount. When you want to know - ask how much they'll charge you per cu ft. You'll be surprise you'll pay much more. Poor assembly because 2 beds of mine - improperly assembled by they're people. I have 2 screws didn't placed back and other bed is totally fell off. I'm still waiting for the response how do they handle this problem. I'm pessimistic that they'll going to help me fixed my bed. I will make a complaint. Also I will file a dispute because I have furniture were mishandled, scratches, broken stuff. Poor delivery and poor unloading. As you read between the lines of my paragraph. I urge you not to use this service at all. Bad at all cost. No positive to say but all negative. Trust me you'll regret from the moment you hired the Direct Relocation Services. Good luck to your move.

Move size: 3 Bedroom Home Service cost: $11150

I booked them thinking they were a nice small moving company - no - they are brokers! They simply give your move to another company - so that could be good or bad depending on the company. They never tell you this. They raised our price significantly (40% over initial estimate) and that is after we removed a huge amount of furniture from our list. Then I found out that they don't take credit cards for the actual move. They say that no company does - this is total bs - most companies do. They don't because the actual move isn't done by them - they just get the downpayment money. I cancelled with them 2 days before our move (they were happy to be rid of me because I used the word "lawyer" - they only want people who agree to be scammed.

They told me that if I am not happy now I will not be happy with price on day of move - which makes me think they were planning on putting the price even higher). Take my advice, go with a major moving company that uses weight - not space. Stay away from brokers. They seem nice on the phone but are total scammers (yes, Nicole..I am talking about you - you were so nice and sweet on the phone - sweet on scamming my money I guess.).

Move size: 3 Bedroom Home Service cost: $14000

Save your time, money, aggravation and health! The staff in the Sunrise, Florida office ( Jorde, Andrew & Maria), might seem to be ok to work with in the beginning of your move--but BUYER BEWARE!!! The original cost of your move will continuously go up--and that's if your shipment is ever delivered! They stole all my possessions, never delivered anything and left me with nothing to my name.

I'm in the middle of a lawsuit with them. I had to hire a law firm to find out what they did with all of my valuable belongings. I cannot even move into my new home because they robbed me of everything I own! And, to boot, I had to be rushed to the hospital because I was traumatized by them so bad my heart stopped. Find another moving company that Allied represents.

Move size: 1 Bedroom Home Service cost: $6000

We contracted them to move furniture from my mother in law’s in CA to our home in AL. We communicated constantly with Richard and Jordy via phone and text in the lead up to the move. They apparently have another guy, Andrew, who leads the move. He didn’t let us know until the DAY OF THE MOVE that they could not do it - THEY DIDN’T SHOW UP and KEPT OUR DEPOSIT, leaving us completely hung out to dry on a cross country move, with nowhere to put our belongings (the house was sold and we had to clear it out). Andrew said he called my mother in law to tell her in advance, and her voice mail was full. It wasn’t. He never tried to text or email, and didn’t call us either (he had our number - we had the contract and we’re paying them) until the day of the move when they didn’t show up. They charged us almost $2k in deposit in advance. When they didn’t show up, had to ask for a refund. They then sent an email the refund had been processed. It doesn’t seem to have been. When we got no refund 2 weeks later, they gave us a story that it takes 30 days for them to process a refund. Once we hit the 30 day window, if we don’t get our refund, we will be filing a fraud claim with our credit card, reaching out to the BBB and business licensing officials in their home town and state. We are not only out the almost $2k in deposit, but now additional moving and storage costs to get the stuff somewhere until we can get it moved out here. I would not personally risk using these guys, given our experience.

Move size: Partial Move Service cost: $6500

This company moved my furniture from Greenville SC to Wellington FL! They promised the world and delivery my worst nightmare ?! The crew that delivered my furniture was rude and not helpful! My TV for my living room was stolen! The customer service didn't give a crap! The guy said he wasn't putting up my bed which was promised from the big they failed to put the middle pieces to anchor the bed and destroyed my set ! Several missing pieces and also fragile labels boxes ?had broken dishes! Their claims department is a scam! The tried to offer me 48 for my missing / stolen& damaged items equaling $8000

Move size: 2 Bedroom Home Service cost: $1800

First, they told our client that he was going to receive his stuff 2 weeks after the down payment was made. These two weeks have passed, and it’s been a month already and he still haven't received his stuff. His family and him are sleeping on the floor because of this situation. They have changed his delivery date all the time. We try to contact the Customer Service Supervisor/ Dispatcher Specialist Supervisor (Maria Gonzalez) but she never answers the phone calls. We email her in regards of this issue and her response was" I will contact the driver and as soon as I received an information, I will provided it to the client. " Hello, it’s been a month that you guys should of deliver the stuff. She also told me, " Please have in mind that setbacks do occur and will notify you of any changes regarding delivery. There'll be additional charges in case our movers have a long-distance carry, use of an elevator, waiting time or overnight waiting. " What about the month we have waited for the delivery, are you guys going to do a discount for us? Don't think so. Really bad customer service. The representative that was in charge of the move ( Jorde Hosang ) never new any update about the move. He gives you attitude when you try to make a complain about the situation. Like very disappointed. I advise you to never use this company in state or out of state. They really don't care about their clients.

Move size: 3 Bedroom Home Service cost: $12500

Do NOT utilize this business!

March 2023 - Secured company for storage and relocation to another state. My items were packed by me. I took pictures of every box packed and stored with the facility for accurate accounting of items. My items were delivered on May 14,2023. This was my first time utilizing a moving company. Shane was amazing with taking the time to explain everything and answer all questions I had.

May 14, 2023 My items arrived. I counted the boxes and realized two were missing. They contained household items knife ware, glassware set, draw organizer for utensils, and a variety of other kitchen and household items. They were medium-large boxes. Same day I notified Shane the POC I was working with. He provided education and next steps first I was told it could be handled in house then I was told that I would have to complete a claim then call them back after so there could be something as compensation.

I began unboxing everything a few days after. Took note of various damaged items.

1. A large clear container with lid that was wrapped with moving plastic containing about 25 pairs of shoes. All the shoes sustained damage. About 10 had the worst damage. Mildew, dirt, and completely destroyed. View pictures for reference. My assumption poor climate control and someone mishandled my items. I only submitted the 10 with worse damage as I was able to salvage the rest.

2. 60 inch TV still in til he original box. Water damage and would not turn on.

3. Blender system with water damage and would not turn on.

I called again and was furious. Explained what I found. And after looking up claims and reports about DirectRelocation I knew I would not be offered much and asked how much I was considering. At this point I did quick calculation the TV to replace would be close to $2000 and the shoes and lost boxes I wounded another $1000. Knowing I probably wouldn’t get even close to that I was comfortable suggestion $1500.

July 2023 Per instructions provided. I completed the claim then called Direct Relocation to follow up about what was discussed, an in house review of my claim and additional compensation. I was to be contacted by Taylor for assistance and to begin the process.

August 23, 3023 I called as no one had called me to date. I was transferred multiple time to finally reach a person that later claimed to be the “manager”. I stated my reason for calling. I was told the reason no one has reached out to me is because the “claim was complete. Nothing else will be done”. I’m confused and ask for clarification as that’s not the instructions provided by Shane, Maria and a manager( name I was not provided) when I was initially told to complete the claim. Up to this point I have attempted to remain calm each time I have reached out to this company. I was told during this conversation with the “manager” the reason my items were damaged was because I packed liquids in with my items. First, pointing out the obvious it states not to do so. Two, how does a bin with no damages wrapped in shipping wrapping experience water damage and mold if it sealed. Three, how does a TV in original boxing experience water damage. It would take a lot of water to accomplish that. (Please view pictures of container and items). The manager was not empathetic, professional, and apparently no integrity. This is not an honest company and if you utilize their service expect the worst.

I have received poor customer service for the exception of Shane. There were delays when shipping my items and when I called to inquire Maria took the stance as if I was the issue for inquiring about my items. There is a lack of communication with customers and between the individuals from department to department. The claim only offered $69 for covered loss of boxes and damaged items. The kicker, the “manager” responded to my anger and frustration with “you are thinking in a different stratosphere, world, realm if you even expected $1500. The only thing I would do is give you $70”. I have learned my lesson.

I repeat do NOT utilize this company.

P.S I moved from California to texas and my items were stored with them for a little over a month:

Move size: 1 Bedroom Home Service cost: $2500