Diamond Relocation

From start to finish, working with these guys was a pleasure and a wonderful experience. I called on a Thursday hoping to get someone to help me move about 3bdrm worth of stuff on Monday. Several places couldn't fit me in their schedule on such short notice, but Diamond Relocation got me on their schedule at a convenient time for me on that Monday. Team were phenomenal at listening to what all was going, what was staying, and quickly made a plan to get started. These guys never stopped moving... very efficient! You could tell that they actually cared about my stuff, my time, and the overall costs to make it all happen. I would highly recommend Diamond Relocation for any of your needs.

Move size: 3 Bedroom Home Service cost: $3200

I’ve never posted a review before in my life but this company has me completely fired up right now.

A few days ago my stuff was picked up in storage in Canada and was to be delivered in Florida. I was promised that it would be delivered today. I was called today from their accounting department requesting payment in full. I told her I was told that they take my $200 deposit via credit card and that the rest would be paid on delivery.

I than asked where is my stuff now as it’s supposed to arrive today. She told me that it’s in storage in Toronto. I was completely baffled and requested that a manager please call me back asap so that I may discuss these issues.

Two hours later no one called me back so I called the store and spoke to a manager named Steve who at this time was very pleasant to deal with. He said he would call me back in which he did about an hour later.

When he called me back he told me the reason why it’s still there is because the truck that departed a couple of days ago to Florida was already full and that mine would be in the next one. I asked when is the next one leaving and he said on November 4th with and arrival date of either the 7th or 8th. I asked him very politely for a discount in this case because I was promised delivery on October 25th. Hence why I went with them in the first place.

He basically told me very rudely that he wasn’t going to take off a penny and that no such promise on delivery was made to me. I told him thats a lie as the salesman Mark Russo assured me it would be. He than hung up the phone on me.

At one point in this conversation I asked him what if I want the stuff returned to Ottawa so that I may have a different moving company send it out sooner and he told me he would have accounting send out a quote to me. And I asked him what if we don’t come to an agreement on pricing as it really should be returned free of charge or a very small charge as I was lied to on delivery date. He told me if that’s the case he would keep my stuff and take me to court.

I just received that quote and they invoiced me $1562 to turn my stuff 4 hours away.

Can you say crooks???

One last thing I failed to mention is that based on pictures of my stuff to get a quote I was told by the looks of it it shouldn’t be more than 1500lbs as you get up to 2000lbs with every pound over is 90 cents a pound. Well the wait magically came up to 3020lbs. Now I’m realistic on a picture guessing the weight but to be double that it wouldn’t surprise me at all that lying about the weight

Elias K

Move size: Partial Move Service cost: $3200

They were prompt, and the scheduling was very accommodating and more reasonable than other quotes by far. We have had to move a lot over the last few years and this is the first time it was stress free. They were extremely careful of both our furniture and the houses we moved out of and into. They wrapped all our furniture and mirrors in heavy plastic and moving blankets for protection. These guys were great and well worth the expense. I couldn’t recommend them more!

Move size: 3 Bedroom Home Service cost: $4950

Save yourself the panic and stress. Do NOT book with Diamond Relocation and do not trust one word of what they say. If you have already booked with these clowns, some words to the wise.

- Get an AirTag or tacking device and place it in one of your boxes. Seriously. It’s nice to at least have peace of mind as to where your stuff is and can be used as evidence if you decide to pursue legal action against Diamond.

- Get as much documentation as you can. Have Mark or whoever you spoke with on the phone put in writing when the anticipated arrival date is. Have documentation of how much the quote should be given the estimated weight.

- Contact other reviewers on here. They can provide some guidance as to how they dealt with this company.

-Be prepared for hidden fees. Mark Russo advised that the movers would pack and secure all of our belongings. We already had it packed but the movers packed it with more tape costing $200. There was also a ‘long distance’ fee for the length of the elevator to their truck. Seriously, this company will nickel and dime you at every chance.

My experience with Diamond: Spoke with Mark Russo in early September 2022 about moving from Calgary, AB to Toronto, ON. Mark advised that the movers would arrive on Sept. 19 in Calgary and would take 7-10 days from pickup to arrive in Toronto. This would be roughly Sept. 26-29. That wasn’t even close to the anticipated date.

Mark said they would reach out to me to coordinate a time in September. They never reached out and after many calls, I was finally able to get through to Mark who told me the movers would come ‘some time’ on the 19th. That doesn’t work for condo buildings when you need to book an elevator for specific time slots. Luckily, I had the afternoon slot and the movers from Diamond came late that afternoon. I will commend the movers who did the packing, they seemed like good people and not as sleezy as Mark and the rest of the Diamond office.

After they picked up my belongings in Calgary, the company went silent. Mark ignored numerous emails and dodged multiple calls. We saw on our AirTag that our stuff was just outside of Edmonton, AB for a large duration. I never mentioned this to Mark as you can read in the reviews he has a short temper and unfortunately we are at their mercy.

At one point in October, we called them asking what the ETA is and was placed on a ‘hold’ only for them to hang up. Oh they also make sure their inbox is full so you can’t leave voicemails. I called from my girlfriend’s phone and got an immediate pick-up, but after recognizing my voice, they hung up again.

Once they arrived, luckily most was in tact compared to several other true reviews on here: 1 shelf was slightly damaged, lamp was missing a shade – all in all, not a big deal. When it came time to pay, our quote was more than double the original price. It wasn’t terrible, about $2500, but we were quoted at $1200 – being double over is unacceptable.

After reading so many poor experiences of other customers, I count myself lucky. Some people waited for months, had tons of items damaged, were talked to in demeaning language - I just had to deal with 3 weeks late, but was able to track where my items were. Hopefully the people who run this ‘business’ will be brought down.

Avoid them and go with another business and pay more - at least you know your with a half decent company.

Move size: 1 Bedroom Home Service cost: $2500