Dependable Movers LLC

I was given an estimate of $3900+ by the representative from this company 2 months prior to my move date only for the drivers to come on the morning of the last available date( backstory: I told them my move date was June 18 or 19 but my preference was 19 and they agreed only for them to cancel on 18, 19 and then came on the 20th) to tell us that we were given a wrong estimate and that our move was going to cost $5500, we were stranded and did not have a choice but to agree because our window to move was already closed; we had to leave the house on the 21st. We were told during the booking that delivery was a 1-3day period so we indicated that 22nd was our first available date for delivery only for us to be told our items are at their warehouse in Indiana waiting for a driver!! This is day 10 and we are still waiting on an imaginary driver and the case will be reviewed in another 4days.

I did not ask for my items to be stored, I asked for them to be moved! Worst part is that they don't even update us , we have to call them everyday to get any information.

Please save yourself and your family the heartache, my young kids have been sleeping on the bare floor for 10 days and I was told they still don't have a driver!! This is a very bad company!!

Update:

In the initial quote that I got, I noted that I had 2 freezers, and I told the Sales Rep it was just in case I did not sell one of them. Luckily I got one sold. So, as my move neared I informed them I had only one left.

Also, informed them I was now going to add a washer and a dryer and the guy updated the quote and told us what our additional charge was going to be. Stating that I had additional 22 items that was not initially revealed was a BIG LIE.

What about bumping us from our originally scheduled date of 18th to 19th and then to 20th June delaying our move out of town by 2 days. To rub salt on injury, they inflated the price at pickup.
What about their rude driver that was threatening to inflate our price further after packing because he was not okay with the tip we offered?

It is also a LIE that they were in constant communication. I asked the rep that I spoke with if it I could contact him regarding anything with my move and he said yes so, I was initially going through him to get to the other department because they never reached out after they got their $1346 deposit payment and never returned any calls. When it was close to the move date that I did not hear anything from them, I called the office, I called Andrew (Sales Rep) there was no response from either of them and no response from Andrew ever again.

Don't even get me started on the LIES that their Rep tell when they are trying to get you to do business with them; We were told our items were going to be delivered in 1-3days only for them to tell us after the expiration of the 3-day window that they have 30 business days to deliver. By the way there was no initiation of communication from their side, we had to always call and they will only pick up after several attempts. Sometimes upwards of 17 attempts and they never call back even when they promise to. Customer service was adept at coming up with dishonest inconsistent excuses every time.

I eventually had to find my way to their warehouse in Indiana to get my things since it was obvious they did not have any plans to deliver our items any time soon.

For no job done (having had to go pick up our items ourselves at their Indiana warehouse), they still have our $3346.

This company is just FRAUDULENT, they are LIARS devoid of any decency, customer service, humanity. They only care about getting money and not actually delivering the service that you paid for. They draw you in on false assurances, reasonable cost and then slam you with an exaggerated charge at pickup when you have no further recourse than to oblige. Then, they hold your items hostage for 30 business days as though you were looking for storage.

And they have the guts to falsely claim I didn't fully disclose my items or they assisted in a pandemic?? After overcharging me at the last possible minute of my move(which they delayed for 2 days) and then insisting I pay for the protective blankets around my fragile items when I drove a truck to pick up myself in Indiana. They didn't care the trouble they have put me through (delayed delivery, sleeping on bare floor with young kids, driving 6 hours to and fro to their warehouse etc), they told me the OWNER insisted I pay for the blankets- $10 each for 35 pieces total of $350. It goes right to the top, the owner and the entire business is greedy, non empathetic and not customer-driven.

To the public, DO NOT TRUST THIS company. DO NOT DO BUSINESS with them. They will try to extort you at every step and keep you waiting forever for your things! A company name hasn't been more MISLEADING and IRONIC.

To dependable movers: Attached are screenshots of my initial and final inventory. The initial had 2 freezers listed while the final had just 1 freezer, a washer, drier and an additional queen mattress. I was very open with you yet your response tries to spin I was not. Your documented inventory shows a freezer and others. No surprises! Get your facts straight LIARS.”.

Move size: 4 Bedroom Home Service cost: $5500

My intent was to write about our move experience and when I sat down to gather my thoughts for this review, it is actually a recounting of an extortion scheme that has turned into a business model lead by Matthew K Pardi (Kevin) and his associates.

Step 1: Give a reasonable quote and great customer service. That's the hook. Good job Samantha!

Step 2: Revise the move estimate the day of packing after your goods are loaded. What choice do the clients have?

Step 3: Poor or no communication on delivery. We had to call customer service daily and received one excuse after another. Please note, pack and pick-up was on 7/26 for a 1-3 business day delivery window per their customer service representative. Final delivery after Step 4 & 5, happened on 8/17. 15 days later.

Step 4: When the customer is stressed, frustrated and just wants the whole experience to be over, go in for the final squeeze.

In our case we were charged a re-delivery fee because we were advised at 3PM on Friday that we could get delivery on Saturday and that payment could only be by Zelle, wire transfer, cash (or course) or Post Office money order. The balance was + $3000 which is over the daily limit for 3rd party payment, wire transfers are not executed on Saturday and what Post Office (on Saturday) will issue a $3000 money order.

BONUS : charge the customer a $800 re-delivery fee and

Out of kindness, offer to unload some of the items off the truck for a $2500. No thank you.

Step 5: As the final point of contact, have the delivery drivers

Complain about the low pay and long hours. Deliver and inflict additional damage to the clients goods and ding the walls and paint in their home on the way in and out. Leave as much trash as possible; packing blankets, random screws, empty tape rolls, plastic tarps and wrap.

Step 6: Repeat.

I wish I would have read the reviews prior to calling Dependable Movers, MMG Moving LLC. Shame on me. Could have saved my family and (my company) at lot of stress and money.

I hope that my review/ sharing of this extortion plan will help save others stress and money and that karma and a conscience will dissolve this business.

Move size: 2 Bedroom Home Service cost: $13000

1°: They try to manipulate the quote, even if you say the measurements of your items, they describe as something similar just to make you quote less expensive. And when comes your moving day, the price is completely different. I had to left items of move behind because of it, it would cost more than $1000 of the previous quote. And DEPENDABLE MOVERS WERE NOT the cheaper company that I had quote.

2°: Really pay attention when you schedule your delivery date, it is very easy to make “misunderstandings”, especially with this company. The date you tell them you would be available to receive your move is the day that they would start taking your move out from the origin address and take to the destination. I had to way more one month to receive my furniture. When I scheduled the delivery day, I told them that I would need to receive my furniture on January 2snd. Only from that day they start to move my things from Chicago to Las Vegas. It took 30 days to receive my move.

4°: The worse day “THE DELIVERY DAY”, on the contract the company says that all furniture would be reassemble….

Well, on the delivery day, was only the driver there, he unloaded the truck by himself and he was very rude, in the beginning I felt intimidated because, he arrived and right away asked for the payment(in cash) he forced me to pay him before start unloading the truck. I asked him several times why he was alone to reassemble all the furniture, and he says (several times) 2 more people are coming to reassemble. He was very rude all the time, in a very bad mood, he threw my things on the floor without any care at all. Every time I asked him about the reassemble, he kept saying (in a very bad mood) that 2 more people would arrive soon, and NOBODY SHOWED UP AND MY FURNITURE WAS NOT REASSEMBLE.

5° Since last January I applied for a Claim and they never respond. They broke some of my furniture, they did not reassemble on the delivery day, they don’t respond claims and they lie all the time by phone.

I DO NOT RECOMEND THIS COMPANY, THEY ARE LIERS.

Move size: 3 Bedroom Home Service cost: $3000