D & J Moving LLC

DO NOT HIRE THIS COMPANY. These people are a complete scam. First, they’ll tell you that you’ll receive your items in 21 days, then it’s 30 days. After over a month of waiting and calling, we still have not received our items. They have multiple complaints online, and also function under the name Quest Moving. There are reviews from individuals who never received their belongings!!
Not only that, but they will give you a binding estimate, load your items into a truck, then increase your moving cost so that you are forced to pay $5,000 more then quoted, which is completely illegal.
Pay attention to the company you’re hiring. There are warning signs I should’ve seen. First off, nobody there has a last name, they answer their phones “moving and storage” with no company name, and they show up in a rented truck to pick up your items.
Go online to https://www.fmcsa.dot.gov to read what people say about the 2 companies they operate under, as well as the BBB. PLEASE DONT BE FOOLE.

Move size: 4+ Bedroom Home Service cost: $18000

If I could give them negative stars, I would. This is the most horrible moving company that I’ve ever used and I’ve used a few. They are unfathomably worse by SO far. Boxes were packed half empty. Stuff just thrown in. Broken glasss, bent pans, ruined, ripped, stained clothes. This is after receiving our stuff over 3weeks late. Many unanswered calls. Our total due was almost more than double the original quote - obviously because the boxes are only half packed they took up more square footage. Still haven’t been able to get a hold of Diego or Justin who both knew of the problems that were happening, sold our stuff to a third party when I was guaranteed they wouldn’t.. There are so many more issues. I will be contacting the BBB and a lawyer about everything that has happened. Please, if you see this, be warned. Diego was absolutely wonderful UNTIL the moving company started messing up. And I haven’t been able to reach him since. Most horrible service I’ve ever dealt with.

Move size: 3 Bedroom Home Service cost: $10500

The sales process:
The sales guy, Richard was very friendly and helpful. He told me exactly what I wanted to hear, even when it contracted the contract. After I paid my deposit he vanished. He became non-responsive as soon as things started to go wrong.

The pick up process:
Richard had set me up with a pick up time frame of 2pm - 6pm on December 22nd. I got a call from the driver around noon that day stating that their truck had broken down about two hours away from me and the earliest they could get to me would be 11pm. I did not want men that I don't know in my apartment at 11pm, so we rescheduled for 7am on the 23rd. When the driver did not show up by 7:15 am, I called him to find out where he was and he was still asleep. Three men showed up to move my stuff at about 8:30am. They were all very nice, but extremely unprofessional. Here's a few examples: When I opened my fridge, one of them looked in and asked if he and his two other guys could have water bottles. These were Smart Water and they cost about $2 each, but it would have been awkward to tell him no. A different guy asked if he could use my restroom and of course I told him yes. About 30 minutes later I made a comment to him about leaving the seat up, and he just laughed and walked away. He never put the seat back down. That same guy asked me if I smoke pot because he saw me smoking regular cigarettes. Lastly, they put a dog gate on my inventory list and they did not take my dog gate. That gate stayed in my apartment until December 30th. I was charged several hundred dollars more at pick up than Richard had initially quoted me.

Trying to find out the status of my delivery:
I was under the assumption that my items would be delivered prior to January 7th based on the conversation and correspondence with Richard. I started calling Richard and every other number I had for D &J on January 3rd, and no one could tell me where my items were. After more than 24 hours and four phone calls later, I was able to get Diego on the phone. He was unsure why none of his people could tell me where my items were because they were still at his warehouse. Diego frankly did not care that I was upset or deceived by Richard. At one point during our conversation he stated, "If you had a $10,000 move, you would have your stuff by now.” He did not care about my $3,000 move or the fact that it was nearly everything I owned.

My delivery:
I finally got the phone call that I had been waiting for on January 24th. The morning of the 25th, the driver called me and said that his truck would not fit in my apartment complex. I had to pay an additional $300 for them to rent a smaller truck to transfer my items into before they could make my delivery. As the two men were moving my items into my apartment, I noticed that NEARLY EVERY ITEM WAS DAMAGED. They tried to leave me with someone else's dog gate, even though they had been walking in and out of the one that I personally moved into my apartment weeks prior the entire time. Lastly, they lost my one and only irreplaceable item. It was a priceless painting that my grandma had painted for me and given to me as a gift. I know that it made it on the truck at pick up because I was charged $30 in packing materials for it. I was texting Diego pictures of every damaged item and told him about my missing painting and he did not offer one apology. He kept referring me to fill out a claim and at one point wrote that my damaged items, "didn't look that bad.”

Their sales people set unrealistic expectations, their movers are unprofessional and will damage and lose your items, the coverage for damaged and lost items is an insult and the owner of the business does not care. I told Diego that this has been a heartbreaking, miserable and infuriating ordeal for me and has has not offered one apology or showed me that he cared at all. I wish I had never done business with them.

Move size: 1 Bedroom Home Service cost: $3000

Could be the worst people EVER! Sales team very nice and I paid deposit for a move from Boulder, CO to Massachusetts, that's the last contact I had with the saleswoman, she never answered another call from me. Set the date and packed everything according to their requests (18x18x18 boxes). Flew to Colorado to help with the packing and called early in the morning for an update. Waited on hold for 29 minutes and they said..coming, just delayed. Called again at 1 and was put on hold with no one getting back on the line. Around 4 called again, as we sat on packed boxes, and they said "we aren't coming". I asked if they meant they weren't coming today and they would be there tomorrow?? and they said "No, we aren't coming at all, maybe we could get you next month". Now we had to scramble to get out of our rental. No one at this company showed an ounce of sorrow. No one cared. No suggestions on what to do, not compensation, nothing. How do people like this put their heads on their pillows at night? They left a mother and child 2000 miles from their destination high and dry without any concern. Do yourself a favor..DO NOT USE THEM! Horrible people.

Move size: 2 Bedroom Home Service cost: $2000

My wife Googled Moving Companies, and took calls for ones that would do two location pickups. I desperately wish she had researched them beforehand.
So they give us a "guesstimate quote", and like everyone else, it comes to $1,200 OVER the quote when they actually come. They did come, albeit 8 hours late, and with little to no warning.
Now, my family has been sleeping on the floor for TWO MONTHS. While, the business owner keeps saying that he has no control where the trucks go. He promises that our things will be on the next truck. Any updates, I have to call myself. Every week. NEVER USE D&J MOVING!!

Move size: 3 Bedroom Home Service cost: $6000

RUN AWAAAAY!! Don’t hire those thieves, liars, scammers and extortioners.

One of the worst experiences in my life, if not the worst. There is a good chance that you might live next door and you will get your stuff as planned, but if you are moving across states, they will promise you something then you will end up paying double that. If that is your only problem you are lucky, if anything goes wrong they will make you feel it is your mistake! They don’t take responsibility if anything goes wrong. They promised us to get our stuff on certain date and our stuff was almost a month late!! Yes, a month, not a day or a week. My wife and I almost gave up and we starting buying new stuff to move on with our life! The owner lied to my face saying that the movers tried to deliver and we didn’t pick up our phone, and now there is extra delivery fees. This was when I was calling them everyday to get a status on my delivery and their well trained in lying staff would say, your stuff is on the way, 2 more days, this went on for weeks.

The delivery came in Penske truck eventually!! Can you imagine, after all this.. A random guy came with my stuff demanding to pay all in cash and if I say no to whatever they are asking, they will take the truck and leave. They asked for 1000$ more than we agreed on… Yes, a lot of my things were missing/ damaged and I got other people boxes. No one called to even ask if I received some boxes by mistake or if I am missing anything.
Andrew and Jennifer, the most arrogant deceptive liars among their staff. You would tell them I need my stuff for my work, my son’s medications, etc. My delivery is weeks behind, they tell you give us another week, your stuff on the way.

Andrew was laughing at us while we are stressed, sleeping on the floor. I wish him nothing but to get fired for how he treats his customers. Jorde the guy who made the deal with us was another liar but was respectful and was understanding when we would get mad on the phone that our belongings are late.

Overall it is a horrible experience and I am taking legal action against them. Run away with your valuables, it values more to you than it is for them. They won’t take responsibility for anything; not even say we are sorry!

Move size: 2 Bedroom Home Service cost: $4500

DO NOT HIRE. Learn from me. I hired this company for a move from CA to NJ; told 14 to 21 business days still no things after 3 months, refusing to give me estimate or location of things.
D+ J moving LLC was hired to transport my goods from Visalia, Ca to Hoboken, NJ with an original pick up date of 6/15/18 with an estimated moving time of 12 to 21 business days. They have continued to not initiate my move as of the time I am writing this complaint on 9/18/18. The whole process from beginning until now has been a disaster. They were hired for a full service move. The truck came 3 days after we were initially quoted for pick up. They were unable to pack our goods so my wife had to do so with other friends as the movers were unable to even complete that task. That is only where the trouble began. I have been in contact with them and have been given the run around on the phone for months. I was told on two separate occasions that my things were in transit on a moving truck and both times told weeks after that they in fact were still in storage in California. The company is now to the point that they are refusing to give me an estimated date of delivery; refusing to supply me with the location of the goods to hire another company and withholding a copy of my bill of lading so I cannot file an insurance claim. They have been holding family hostage for months; refusing to return my goods; nor are they willing to work with me to put the job in capable hands. At this point I want my items returned my money refunded and any and all charges brought to this company.

Move size: 2 Bedroom Home Service cost: $3200