D & J Moving LLC

Moving in general is stressful, working with D&J Moving relieved sooo much of that stress. They were so helpful from beginning to end. They made me feel like all questions and concerns were good ones. When they picked up all of my belongings they were respectful and very gentle. I was nervous it wouldn't be to my new home in time but when I arrived in Florida, it was there! I am so happy that I decided to work with this company, I would refer them to all of my family and friends if any of them needed a referral.

Move size: 4 Bedroom Home Service cost: $6500

I had a horrible experience with D & J Moving Company in Sunrise, Fl. I am 61 years old and live alone. I had never used movers before. I was lied to, cheated, and received my items crushed, broken and scratched. They also lied about their insurance and the quotes they give you. I was quoted almost $2000 to move and had to pay them almost $4000. I had to call the police to get my items delivered. They sent movers that could not speak English to pick up my items and they sent someone that did not speak English at all when they delivered my items. He was Russian & had to use translator app on phone that made no sense at all. I was lied to and disregarded by Andrew, Lisette, Diego and Justin from that company. I walked in each room giving lust if items to Lisette to quote me. She gave me quote of less than $2000 to move me from Thomasville, Ga to Jacksonville, Fl. After they loaded my items the movers told me I would owe more because my items took up too much cubic feet. I had originally listed dining table and 4 chairs and two big chest of drawers, a dresser with mirror and sofa when given quote. I sold them all prior to pick up. When I asked about that, they told me it was just estimate. I had to sign because they would not unload without charging me way more. I had to contact police in Sunrise, FL because they wouldn’t deliver my items. According to the cop I was speaking with, I was one of six that had gotten the cops involved with this company for the same reason.personally The next day Diego which was a Saturday, called me and told me my items would be there within 2 hrs. I didn’t even know they were delivering that day. He told me "If you aren't there when we arrive, your items will be dumped on the pavement and left there." He was angry because I called the cops. I was told what extra I would have to pay upon delivery. I had to find ATM because they would only take cash. I didn’t have the cash. The Russian driver they sent that didn't speak any English, got Diego (one of owners) because he said I owed more. They would not and load my items until I went and got the money. My cousins had to withdraw money from their ATM because I had already withdrawn my limit for the day. I was cursed that, yelled at And threatened by Diego on the phone. They unloaded the items and then brought in an inventory sheet for you to sign. They would not allow you to inventory your items. I didn’t receive all of my items, bedding, curtains, drapes, floor lamp, silverware, a lot of my winter clothes and other items. They broke an antique chair and ruined another one with blue thread from blankets embedded in the wood of my Gmother’s chair I inherited and my foot board of bed is scratched bad. It wasn’t even covered. I sent pictures and list of missing items and they haven’t done anything. On top of everything, the driver tried to force me to take items that didn't belong to me because "they had my ticket number on them." I read all of the reviews on Yelp and it can’t be a coincidence that so many people have experienced the same nightmares with the same company. I have spoken with several of them via email, one via telephone. Every time you contact D&J Movers (Sunrise, FL) you speak to a different person. I am 61, unemployed and do not have the money to repair or replace my items. I am living with my cousins in Jacksonville, FL. Each one has lied to me and they forced me to pay even more for them to unload. I don’t know what to do.

Move size: 2 Bedroom Home Service cost: $1976

D & J Moving made my move cross country a total nightmare. I hope no one has to go through what my girlfriend and I went through to get our stuff from them.
They give you a romanticized price to agree for them to move your stuff, and then before delivering tell you that you owe way more then agreed upon.
Our stuff didn’t arrive until over 2 weeks after the time we told them we’d arrive in our new home. They said they can’t put the stuff into transit until we’re here. Which they didn’t let us know until after our week long road trip. Fine. We toughed it out.
We get a phone call from the man driving our stuff saying they would arrive the following day. He told us that we still owed a balance of $1100 more than the agreed upon price. I told him there must be a mistake. So we called the office.
We had been dealing with Jen from D&J Moving. She was to say the least, incompetent. She was the one who took the inquiry of everything we owned to give us an estimate. You’d assume since this is her job and she does it every day that she would be able to give you a fair estimate. She knows what she’s doing and gives a way lower one. She assures us we went over the square footage limit. Oh and they can’t provide pictures or proof of the square footage.
Next we talk to Andrew. The only good thing he did was send over copies of the documents my girlfriends mother signed when the movers went to pick up our stuff. One of these documents, you can clearly see that the driver FORGED my signature. This document indicated that I was given the Rights and Responsibilites booklet. Thank you for sending me that Andrew, I’m sure you are very valued in the office..
One of the owners J, dismissed me and told me he’d look more into it and never heard from him again.
Diego was a tiny bit helpful by making it so that we only had to pay $800 than agreed upon instead of $1100 more.

Trying to resolve this issue was like nails on a chalkboard. I was lied to and told I would be called right back. When I would call back, several times, they couldn’t answer. I mean for days. I would have to call on friends and neighbors phones with different area codes to trick them into answering my calls. Once they put me on hol for over an HOUR. I called off of another phone and Jen answered, she was surprised it was me and just stuttered until she hung up on me.

This business is a joke. Instead of just doing their job in good faith, they scam people out of their hard earned money. It’s a shame that they can live this way. I hope someone reads this and decides to take their business elsewhere.

Move size: 1 Bedroom Home Service cost: $3000

I hired D&J for a move from the west coast to the midwest based upon good reviews that were posted and the delivery schedule they quoted me of 10 to 14 days. My household goods arrived 34 DAYS from pickup; all of my large pieces of furniture had damage even with some of these items wrapped in their blankets. Also, I had several boxes clearly marked with red 'FRAGILE' tape and various items were broken in these boxes. In addition, when the truck arrived I noticed that most of my boxes marked fragile had other boxes stacked on top of them. The loaders obviously were very careless with my items. To top it all off, when the truck FINALLY arrived, there was only one person (the driver) to unload the truck since the other two workers did not show up. At delivery, I attempted to get an adjustment to the cost but the owner only offered $450 off. The total cost of the move was $6,100. I WOULD NEVER RECOMMEND THIS COMPANY FOR ANY MOVE!!

Move size: 1 Bedroom Home Service cost: $6100

My experience with D&J moving was NOT good.
My original estimate for moving mostly boxes and two pieces of furniture from CA. to CT. was $ 2,464.
After waiting a month for a precise moving dates, I was notified twelve hours before the two movers arrived.
they loaded the truck with my belongings, then, I was told that the clothing boxes I used were bigger and were taking more S.F. in the truck.
I had to paid them more than twice the original estimate.
It took seven weeks to hear ( one day in advance' notice that my belongings were finally arriving.
Many boxes were damaged because they were stacked TOO high on top of each others.
I received very poor updates during the seven weeks on the location of the truck, while trying to set a date for surgery.
Moving is traumatic AND expensive, I expect a lot more from a moving co. that was my experience!
My opinion: do more research and Look elsewhere.

Move size: Partial Move Service cost: $6000

In May, I paid the 1st deposit & was told that my belongings would be picked up from CA on June 2nd or 3rd & delivered to IL within 5 days of my chosen delivery date (June 16th).

Items were picked up on June 3rd & I signed the inventory, which stated the delivery date as being set for June 16th. It ended up costing ~50% more than their original quote due to the cubic feet being miscalculated.

June 15: I fly back to IL to await the delivery.

June 19: I call the moving company to ask for a status update. They tell me that they never gave me a 5-day delivery window and that my belongings now won’t be delivered for 2-3 weeks after my delivery date.

June 19-July 5th: I call several times within this period asking for a status update (they won’t give me one) & asking to speak to a manager (he’s never available & never calls back).

July 5th: This is two days before the end of the 3-week waiting period. I call again & they still cannot tell me where my belongings are. I tell them I’m not getting off the phone until I can speak to a manager. They finally say that they’ll transfer me, but I’m disconnected four separate times. Finally, on the 5th time, I speak to someone who says he’s the manager. I’m told that my belongings never left CA & that they aren’t supposed to be delivered for 14-21 “business days” after the delivery date, which now puts the latest delivery date at July 13.

July 12th: I’m called by the delivery company & told that they’re almost to my apt. I race home from my errands & call a few hours later for an update. I’m then told they won’t be here until July 13th or 14th.

After several confusing phone calls with the driver, they finally show up on the afternoon of July 14th. They demand payment before I even see my belongings and initially try to get me to sign the inventory sheet then as well. I outright refuse to sign the inventory before knowing if my belongings are all there. After several minutes arguing with the driver & then arguing with his boss over the phone, they finally decide to allow me to wait on signing the inventory until they pull everything off the truck.

As the boxes & furniture are brought to my apartment, I notice that other peoples’ belongings are mixed in with my own. I show the driver a seat cushion that is not mine & his response is, “This will look good in my home.”

Once everything has been delivered, I find several things belonging to other people within my boxes, including:
* A box of artwork that looks like it may have been painted by the owner
* A toolbox with various tools inside
* A seat cushion
* A wedding dress? returned to driver

As for my belongings: so far, I’ve noticed that my kitchen trash can is missing, as is my Kindle Fire, digital TV antenna, & a bunch of my extensions cords & wires that I had for my TV connections. Brown viscous fluid had somehow seeped all over the drawers in one of my dressers. One piece of furniture (a bathroom cabinet) was badly scratched and had to be disposed of.

Move size: 1 Bedroom Home Service cost: $3500