Cross Country Moving Group

This company is one of the best decisions I have made. I needed to move from Del Ray to Kokomo, IN for a job. I contacted Cross Country Moving Group to inquire about their service. I was shocked to find reasonable prices. I hired them for the move and they surpassed my expectations. I found them to be incredibly professional and warm. They treated our belongings with the utmost care. They had us set up in our new home in no time. They helped unpack and had us feeling like we were already getting accustomed to our new surroundings before they even left. Great hire.

Move size: 4 Bedroom Home Service cost: $2000

I wish I had taken more time to read reviews before I agreed to contract with this company. They are a brokerage that has no control over or interest in managing its downstream service suppliers. My experience was similar to others..low quote, increased price 30% to take furniture claiming the sales person underestimated space I would need..called multiple times after no communication for two weeks and Cross Country could not locate furniture for several days..received call two hours before they planned to arrive not 24 hours as promised..attempted to charge more if I could not meet them at time they designated and when I managed to do that then required me to pay additional fees because the very large truck they brought (my furniture occupied maybe 1/8 of it) could not get within 50 feet of my home. Many pieces of furniture were damaged including holes in sofa, broken cabinet, a broken lamp, etc. I don't expect to get any resolution on the damage given the incredibly poor experience to date and the fact that the handoffs from company to company were so extensive. This is a disreputable company that should be investigated and put out of business by the Federal Motor Carrier Safety Administration.

Move size: 2 Bedroom Home Service cost: $3500

I moved from Florida to Pennsylvania and was dreading it. Because of starting a new job, I didn't have time to load a truck and drive it across the country. I got in touch with Cross Country Moving Group and they set me up with a team that was professional and took pride in their work and their customer's property. At first, I was a little worried about some fragile items, but they assured that everything would be wrapped and secured. When they delivered, they were guaranteed to be in the same condition as when they left. They were helpful and courteous and had great customer service. I would recommend them.

Move size: 2 Bedroom Home Service cost: $2150

Throughout my life I have had to move entirely too often. It’s never a fun process. I actually despise it, but what else can you do when life calls? My last big move, probably my biggest move yet was this last one. I thought it was going to have me pulling my hair out before I could even get there. I’ve moved countless times, but I’d never actually moved out of state until then. Luckily I found the Cross Country Moving Group and was blown away. Not only is the staff incredibly helpful and kind, but to my surprise my very first out of state move was a breeze.

Move size: 1 Bedroom Home Service cost: $2300

Moved from Illinois to Florida and normally would have rented a truck myself to complete the move. But with a baby and 3 dogs, I didn’t want to worry about managing the move. I am pretty possessive over how my things are handled, and was skeptical about hiring someone to travel long distances with my belongings. But I needed someone to do it, so I contacted Cross Country for a quote. I liked the idea of hiring a local Florida company close to where I would be relocating, and ultimately went with them based on price. They were responsive and handled everything with great care!

Move size: 3 Bedroom Home Service cost: $5000

I can't say enough about how Cross Country Moving is the way to go. Not only did they do the work on finding the best rate they answered my numerous questions and was patient with me. We had help packing and all of our things were handled with exceptional care. It made the move less stressful and was worth every penny. My husband relocated for work and we are a family of 4 and we didn't have the hassle of moving any of it. I would use them again if we were to ever move again.

Move size: 3 Bedroom Home Service cost: $4200

After an unfortunate time in Texas, my husband, toddler, cat, and myself, would be on our way to move to Florida. We already moved ourselves from California to Texas and we vowed to never to that again as it was a stressful mess. We reached out to Cross Country Moving Group and they saved my sanity. They were upfront about their pricing and their abilities. They even helped us with packing which was a lifesaver, especially since my toddler was having a difficult time with the entire transition. The movers were friendly and knowledgeable about any questions or concerns I had and everything was done in an extremely timely manner. We can't thank them enough for making our transition much easier than we ever thought!

Move size: 3 Bedroom Home Service cost: $4300

Cross Country Movers were one of several companies given to me by my employer for my family and I to use for our move to California. After speaking to several other people who have used them, we decided to contract them out for our move. We couldn’t have been happier with them. They showed up on time, and within minutes were prepping and hauling my furniture. None of the movers slowed down. I had zero damage done during my move. They were quick to respond to questions and you can tell they know what they are doing. Cross Country Movers made the moving process so much easier than I thought it could be/ I would highly recommend them to anyone moving from state to state.

Move size: 3 Bedroom Home Service cost: $5100

Moving across state lines is 1000% more of a hassle than moving across a city. But, Cross Country Movers to the rescue! The movers were friendly and quite personable, as opposed to being robotic and stoic, which I can appreciate. They earned every bit of their tip by being careful with all of our items and respecting our household (even though we were moving :). We started pretty late in the process and didn't contact Cross Country Movers until the very last minute -- but they were accommodating and able to quote us almost immediately. Great experience overall, thank you Cross Country Movers for making everything easy!

Move size: 1 Bedroom Home Service cost: $1800

Do not use this company. They contract with thieves. Most specifically cobra van lines. First of all when I changed my final count of boxes I took out of the equation a large piece of exercise equipment & added 2 cardboard boxes of clothes. So I was told that it would now be an extra 350$. I called my rep & told him that I felt totally taken advantage of. He was sympathetic. But nothing else. Maybe I’m naive but I had no idea it would cost me an extra 45$ to use my debit card upon pick up. After I returned to ny the day after Xmas they call to say they will be here in an hour. They claimed they tried to call me yesterday(Xmas) but I have no record of any calls AND since their van couldn’t fit on my street( they CAN. It’s been done before)it would cost me another 350$ for them to transfer to a shuttle. I had to run out & come up with money I hadn’t budgeted. The boxes came pretty much destroyed which is a pain bc I’m moving again so I don’t want to unpack & repack again THE ICING ON THE CAKE WAS THAT ALL MY JEWELRY WAS GONE. or stolen. No one had seen it no one knew where it was. It’s gone. My Jewelry my mother’s jewelry my grandmothers jewelry. It’s gone. I called both companies & got a lot of I don’t knows & can't help me. No compensation. My fault since I didn’t insure that particular box but I was new at this doing it all on my own. Please. Bypass this company & cobra van lines.

Move size: 1 Bedroom Home Service cost: $4000

I had only used a moving company once before this experience and that went fine enough, but it's scary trusting a company with all my stuff. I was recommended this company when I needed to move from Tuscon - Bakersfield by a friend who had used them before and I decided to give them a go. I gave them a call, set everything up, and then got ready to move. On moving day, they showed up and moved my stuff without a hitch. We took our animals and drove to the new place in Cali. Day of move-in, they showed up, moved our stuff, and that was that! That's really all I want in a moving company and will be using them again if I ever move more than a few hundred miles.

Move size: 2 Bedroom Home Service cost: $2500

They feed you a bunch of lies to get your money and then sub out the actual move to not one but two different companies, and then are completely useless after that. I knew they were a broker, so I thought I was buying a SERVICE; nope. I had to do all the coordination and communication between the two TERRIBLE subcontractors they hired to actually do the work. I was told by CCM that my items would arrive in 4 days.. 4 WEEKS later and I was still sleeping on an air mattress. On top of that, Kyler talked me out of getting insurance to cover my belongings because "items never go missing, you don't even need it." Shame on me for being so naive; lesson learned. When the subcontractor FINALLY delivered my belongings my 6ft book shelf and iron nightstand were completely dismembered, my wooden bar stools had huge chips in them, and they LOST a wardrobe box containing my most expensive work clothes. Don't bother filing a claim unless you keep receipts for every single thing you own. You're better off renting a truck and driving it yourself which is exactly what I'll be doing when I have to move back in a year.
This wouldn't be an accurate review if I didn't mention the two nice gentlemen from CCM that came to pick up my belongings. They seemed to be very careful in packing everything, so I have no idea how the subcontractors managed to destroy my items mentioned above.

Move size: 1 Bedroom Home Service cost: $2500

From start to finish Cross Country Moving Group made my families move an absolute breeze! They were on time and efficient in loading and unloading all of our belongings. They took the stress out of moving and made life easy! The moving crew took wonderful care and concern while moving our valuables. They were extremely polite and easy to work with! I wouldn’t hesitate to use Cross Country Moving group again in the future. Thank you for making my move easy and stress free!

Move size: 3 Bedroom Home Service cost: $2500

Moving is already a hard enough experience, but Cross Country Moving Group made it an easy painless experience for my move from MA to FL. They treated all of my belongings as if they were their own, wrapping up my mattresses, bubble wrapping my fragile items, and disassembling my furniture and wrapping it all up to protect it. The movers were friendly and respectful the whole time they were in my home and were pleasant to work with. My belongings arrived in perfect condition at my new home and arrived in a timely fashion. Could not recommend Cross Country Moving Group more for your moving experience.

Move size: 3 Bedroom Home Service cost: $4000

Cross Country is an exceptional moving company! They were very receptive to the questions I had called with prior to hiring them, and they went to great lengths to ensure the moving process went smoothly. I never hired a moving company before; the most I had ever done was rent a U-Haul truck and move everything myself. No idea what I was thinking at the time, besides “My arms are burning! I should have stretched more!” What else can I say about these guys? They brought order to a time in my life that I thought was going to be a lot messier, and a lot more distressing.

Move size: 3 Bedroom Home Service cost: $3250

I feel this company committed a bait and switch. My final bill was more than double my original quote and their carrier damaged and lost many items. I was told that if I gave a deposit, I would lock in my rate instead of waiting until summer, when rates will increase. And that even if I ended up needing more space, cubic feet, it would not be a big difference in price, again, since I've "locked in" my rate. I agreed and gave my deposit of $1170 in Feb. My original quote was about $3,800 and my final bill was over $8,000.

As I got closer to my move date, Benjamin disappeared and was "no longer with the company". I called several times to try to get another representative to help me and was told sales has nothing to do with scheduling and to just call customer service. Customer service was not interested in speaking with me until right before the move date. Eric W. took over and called me towards the end of May. On 5/31/19, we went through my items again. He estimated that my cf increased by about 300cf (my original estimate was less than 900cf), but my price increased by about $2000 or 2300. I asked how there was such a big increase in price. He said because I am moving during peak moving season. I said yes, but I gave a deposit and "locked in" my rate. He said no, it is summer so it is peak prices. My new estimate was over $6,000 and he charged me another $1,100 and advised that $1,925 was due at pick up and $1,925 was due at drop off.

Erick and Victor from Streamline Moving and Storage showed up on June 2nd, at about 1pm PST. Erick advised that I had a $325 balance due for my piano. I called the customer service line, at about 1:06pm PST, an after hour agent picked up, took my name and number and Annie called me back at about 1:11pm PST. She said she was the customer service manager, I explained the situation, and she told me what Erick was telling me was not right. She said to let the movers prep everything else, then send her a picture of the inventory list and she assured me that she would help me with pricing. I confirmed that the number she called me from was her cell phone number for me to text a picture, as my computer was all packed up, and she confirmed that I can reach her at the number that she called me from and yes, I can send a picture text to that number. I told Erick he could go ahead with everything else, except the piano, and that I would need to send Cross Country a picture of the final inventory list. At about 2:34pm PST, I texted Annie, letting her know that "the carrier is going to provide me with the list along with additional charges at the end." And asked her if she will be available still in a few hours. No reply. At about 4:08pm PST I called and left a voicemail message for Annie, asking her to call me back because I have not heard from her. No reply. She abandoned me after assuring me that she would help me with the carrier.

Erick and Victor did not finish until about 10:30pm PST. Erick handed me an inventory list with a final price of $8,139 and some cents. I had 2 minor children with me, ages 7 and 9, that were either sitting on the floor or sitting in my car, for hours on end, waiting to leave, and the manager from Cross Country was not calling me back. I signed his paperwork under duress. And paid him $2,935 cash, instead of the $1,925 that it was supposed to be.

Mike showed up on June 15th, and I paid him another $2935 cash, instead of $1,925. I was absolutely horrified as I saw my crushed boxes and damaged furniture being carried in. I took pictures of, and have sent to Cross Country, a link to about 170 pictures of my mishandled furniture and belongings, showing the severe damages and stains on my brand-new carpet from their dolly. They offered me $400 with a signed release and said I had to file a claim with the carrier. I hold Cross Country responsible as they chose the carrier and abandoned me in my time of need instead of being my point of contact throughout the process.

Move size: 3 Bedroom Home Service cost: $8100

Do yourself a favor. DO NOT USE cross country moving group. This company has no integrity and lack basic business ethics.

Like the previous reviewer, I had an absolute horrifying experience with Cross Country Moving Group that does not even merit a single star. I deeply regret my decision of choosing Cross Country Moving Group. This move has resulted in lost time, money and unwanted anxiety, frustration and anger.

I moved from Manhattan to San Francisco with a studio apartment. Jeffrey Hartunian was my coordinator for the move. When I first questioned him on Cross Country Moving Group being a broker, he replied that they have their own fleet and would only use other movers when necessary. He straight out lied to me, wrote empty checks and said that he would be in touch and personally responsible for my move. That was the last I ever heard from Jeffrey. It was another representative who called me to confirm the date for my pick-up. Then things were handed over to the actual moving company (Stop and Move) who also turned out to be a disaster.

I'll keep this review succinct. A few things to keep in mind:
1. No matter what they might tell you, Cross Country Moving Group is a broker, NOT a moving company. You will end up paying an extra broker fee on top of your moving expenses. My broker fee ended up being $600.
2. They will under quote you. For a studio apartment with no furniture, they quoted me 200 sqft. My 25 boxes turned out to be 600 sqft. My estimate from Cross Country Moving Group was about $1,700. So far, the true estimate is about $3,000, double the original quote.
3. Delivery date: I specifically requested a delivery date of July 1st which I thought to be guaranteed. It's been 10 days past the delivery date and I was told that my stuff will get here on July 14th. Turns out somewhere buried in the contract, there was a clause saying that the actual delivery date will take place on and up to 21 days from the expected delivery date. The moving company (Stop and Move) seems also confused that this was not explained clearly to me by Cross Country Moving Group.
4. Additional fees: Cross Country Moving Group did not bother spending time to explain to me what other fees might be included for the move. Because I now live in San Francisco and big trucks are not allowed in the city, I'm liable for an additional $350 shuttle service (i.e. to first transfer my stuff from the truck to a shuttle then deliver)

At the time of writing, I have not received my stuff. I don't expect them to be in good shape after reading the reviews.

Please spare yourself the trouble if you are moving interstate or cross country. And if I may, all of my friends who went with OZ move had a great experience.

Move size: Studio Service cost: $3000

I have been moving for years- since graduating college really. It’s been tough trying to handle the stress of everyday life, job transition, and taking care of the dog while simultaneously trying to plan a move. And with a surprise new job offer, that simple annual cross-town move turned into a tri-state endeavour! I was not going to move all by myself, and I didn’t want to task my family with having to help me every weekend, hauling stuff between my living spaces. Cross Country Moving Group was one of the first companies I contacted, because they represent a huge network of moving companies and are dead-set on getting you the best rate for whatever kind of move you’re planning. It’s worth every penny to have this kind of help. It cut back on the time I would’ve spent researching innumerable moving companies, and it got me to where I needed to be with almost no stress compared to all my other moves (which were much shorter!).

Move size: 2 Bedroom Home Service cost: $3300

PLEASE READ: do not use this company.

So I had posted a review but apparently this company can just hide them? So here is round 2.

This is a broker company. They don’t have relationships with the movers they hire and they hire anyone they can. Thy don’t check the movers they get, I know this because they sent me a mover that’s changed their name MANY times and that attempted to basically blackmail me into paying over double the (substantial) quoted price. The movers they got me also had a LOT of bad reviews online. So this wasn’t all that tough to vet.

They didn’t respond to me with any help when I called them again and again and again and didn’t seem to care that they sent me a terribly reviewed mover. A mover that basically was a con company.

They only finally called me after I posted my last review and attempted to buy me off and offer me an NDA so I’d take down my old comment. They never did call back with a full amount offer by the way.

They will promise you a pick up time the they can’t guarantee and don’t care to keep since they are simply a broker company. They don’t know who they hire and YOU are basically paying them extra to hire an untrustworthy company when you could just do that part cheaper yourself. They don’t help, they don’t care and there is no reason at all to pay this broker to call a mover for you. They will make ‘deals’ with you that the movers that come will NOT uphold to and there’s nothing this broker can do about it.. this broker is a bad middleman with no care once they get your down payment.

This is a waste of your money, and now I know why they don’t have that many bad reviews. They either buy you off or they just hide the negative reviews.

Move size: 2 Bedroom Home Service cost: $2800

I was very scared because my last move with a different company was very stressful. Luckily, a friend of my recommended to use Cross Country Moving Group. I was surprised to get an instant response from the company and they immediately started to address my every need. I had some fragile stuff that I was worried about, but the team handled it with care, and it wasn’t broken or damage when we arrived. My stuff was well-organized, and the team helped me to unpack with no problems at all. My experience was awesome, and I definitely recommend this company to everybody who needs to move.

Move size: 1 Bedroom Home Service cost: $4000