Cross Country Moving Group

The best moving experience by far. They were very calm and enjoyable to work with as a moving company. Their quote was on the lower end which was amazing and of great value especially considering they were quick and safe with all my packages. They were very kind in planning and scheduling my move and were prompt and ready to work the day of the move. I think this will be my preferred moving method in case I ever would need to work once again but I don't see a reason why anyone would need to use a different company aside from Cross Country Moving Group.

Move size: 1 Bedroom Home Service cost: $3500

Phone calls in advance were great. Then it became the worst moving experience I’ve ever had. On pickup (in DC), the “head” mover was aggressive, intimidating and I considered calling the police to get them out of my apartment. But they had already wrapped some things and threatened me with a charge for stopping.They dragged my light colored couch along the sidewalk and over doorstops uncovered. Then, they had a measuring scheme that made the cost 10x what was estimated on the phone +they packed furniture in the truck both to maximize that and ensure damage to furniture. The movers said the company I called had nothing to do with the pricing and demanded a check for their pricing or they would take my furniture and possessions away and destroy them. Then, the storage and re-delivery process was not as described and I got a random call saying they wouldn’t store anymore and I had to find a storage space immediately at the end location. After arranging delivery at the new location and verifying the delivery location was accessible and no extra cost would apply (weeks in advance of expected delivery, which was supposedly 2-4 days when I got the frantic first call but ended up being weeks of sore age fees for no reason and no way to plan) I received a call THE MORNING OF delivery and was told the location was not accessible and asked to book instead a nearby storage facility. At great coast and stress, I actually did. THEN I got a call when the drivers arrived and was told that they had to change trucks 2 blocks away from the new location ans I had to pay for that bc they had another load in the truck that would need to be left behind. THEN I was told there would be extra charges bc the unit I acquired with 1 hour notice was a 10ft beyond some random distance. FINALLY, I didn’t lot recover all of my belongings (and questioned it at the time bc I recognized some of my boxes in the truck and was told they were part of the other delivery and I wasn’t allowed to look at the boxes to verify. Finally, after I told the delivery driver to just leave because it was so aggressive (again), I found a box full of another person’s belongings in my unit (used sex toys that I accidentally touched when opening a box I was told was mine. I reported the most-delivered box and all other issues and nothing at ALL was done and I was threatened with a lawsuit if I made any further inquiries. It was SO outrageous and disruptive that I was going to make reports in both states but, given the aggressiveness, cost and time already spent l, I decided to drop it in case my address and other info would make me unsafe.

Move size: 1 Bedroom Home Service cost: $5000

We moved to a new neighborhood about five miles down the road and got Cross Country Moving Group to move our furniture. Initially, a different company quoted me something higher. And I talked to few other companies and someone else came in just a little lower. And then, Cross Country Moving Group was able to come even lower than that. The quote they gave me was good and very fair. The rep who assisted me was able to answer all my questions, and everything was simple and easy. The moving crew was very friendly too. They did a great job, and they were also able to answer any questions that we had. They did the wrapping of the furniture and they finished moving in a little less time than we had estimated. They were moving the entire day and the guys were able to get done an hour and a half earlier. It was a very easy experience. Everyone I worked with was great. If I happen to move again, I definitely would use them again.

Move size: 2 Bedroom Home Service cost: $2150

I was moving around 40 miles and on the day itself, it was a little bit misty and we thought it was gonna pour. The guys from Cross Country Moving Group were great and cordial. Whenever I called, as it got closer, they were available to return the calls in a timely fashion. They took great care of our stuff and wrapped everything like they said they would. My wife and I were right there with them. Our stuff went in the storage, and then they brought it back out after a week and a half and set everything up like they said they would. It was a couple of the same guys with some different ones. We had a couple of little dings that they reconciled through their claim process. Overall, it was a very positive experience and I was satisfied with everything they did.

Move size: 2 Bedroom Home Service cost: $2598

I was contacted by text message then a follow up phone call after requesting a quote for moving services. I was talked down to and asked If I really wanted to move. The agent tried to tell me that My time frame for moving was during a peak time and he tried to push me into moving at their convenience. After terminating my call with the very rude agent he continued to text me. He was trying to apologize but couldn’t even do that. Saying that I was the one who was short with him and he was just trying to tell me I probably didn’t need a moving company. Seriously, I have a 3 bedroom home and we are moving over 1800 miles. Don’t waste your time with this pathetic and poorly run company

Move size: 3 Bedroom Home Service cost: $2500

This was the most traumatic horrible experience I’ve had in a VERY long time. First, I talked to a sales rep told him exactly what I had the size of my bins to my bed and bed frame. I explained in great detail. I have text messages asking what the price included and if there were any hidden fees or if this would be the exact price. HetextedMe saying no hidden feesThiswasit. I actually had gotten about 14 other estimates and I chose this one because it was not the cheapest and not the most expensive (quality assurance so I thought.) I had everything set nicely with whatever was going to the truck in my living room (besides my bed and bed frame) keep in mind i have a small 750 square foot apartment. I had to work so I had a friend who knew what needed to be done stay at my place to let the movers in and out because I thought that’s all that was needed. I originally got a text saying the mover would be there Wednesday 9am-11am and the text sounded like it was just him. I quickly replied and asked for assurance that he would have an extra person. No response. I called customer support and explained what was said and she said well it looks like he thought he could carry it all. Which there is no way unless he intended to drag my items that he would be able to do so. The night before the move I get another call saying the time they will arrive is 10-2. Which was fine.Theyarrivedat 1:30/1:45. They called and said I needed to sign papers so I drove back home as I only work 6 minutes away from my apartment. I felt extremely rushed and wasn’t able to read anything I was signing and wasn’t really explained what was what. then he began to explain that since I have an elevator I will be charged and since it’s a longer walk I will be charged and all of these random fees like to wrap my tv so it doesn’t break. But in my text messages the sales rep told me this was all included... and then he went on saying my price would be DOUBLE because it’s more stuff than on my itinerary. I pulled it up and I’m like uh no this is everything listed. And then he continue to says that’s how the sales reps getcha they low ball the space needed so you feel like you’re getting a deal I say I didn’t budget 4K for a move especially with so little items. I asked if there is someone I can call to speak about this as I can’t afford it. He didn’t give me a number and told me to contact whoever I made a reservationwith. He continued to say he could just charge me for his drive and leave because I won’tfind a betterprice. Frantically I called my sales rep he texted and said he was busy but to call a number and hit 3. I’m in tears because the driver was rude I’m freaking out because of the entire situation and so forth.The other mover comes up to me and said “just so you know I don’t work for this company he just hired me today” reassuring me he was not affiliated with him. I told them do what you can, I can fit the bins in my crv if I put the seats down. Take things I can’t fit in my carlikethe bed my couch my tv and tv stand,he said okay “I can do that”. I had to step away from the situation so The rep called my friends number to get ahold of The mover as he was not answering his phone. He continued to assure the rep that we talked and everything was figured out. I get to work and I get a textfrommyfriendthatthey left my tv stand my bed and my bed frame and they were leaving. My friend tried to say something but the mover said that it was done. I called the rep freaking out because my anxiety was so bad. He puts me on a 3way call with the mover. I start frantically saying how do you expect me to fit a mattress andstuff into my car. The mover said he doesn’t handle any of that and to take it up with the rep and the rep actually got upset with the mover and told him if he told me he would take my bed to take the bed. Which the mover refused. At this point I just wanted it to be over with so I asked him to go drop my stuff off. I was told I would be charged for time and labor and I didn’t care. I would rather throw all my items away before having to go through more of this. The mover refused and the sales rep said she’s able to call the police if you don’t return her things. He just mumbled something and that’s was it. I’m bawling at this point and I asked how much exactly would it be to take the little amount of shit that was left in my apartment. Hesays2k and the rep calmly said no including fuel surcharge it would be 980 if you claim thats how much space she needs. At this point my boss comes with me, we get to my placeand see the semi leaving the complex.Hesaidheneededtostopforlunch and needed to find a new mover to help. It was 4:45.. I said we would haul it and He said no he would be back in 45 minutes. Myself and 2 others hauled everything outsideFor him to just lift into the truck when he arrived. This was when my property manager comes up to me and asked why things where being moved out threw my PATIO ON THE SECOND FLOOR earlier in the day.

Move size: 1 Bedroom Home Service cost: $3300

First it’s important to state I’ve done business with this company for the second time, the second time has been just lying and having strangers who aren’t even with the brokered company come into my home. I was told delivery by 1-2 days after pick up, I have called 3 times prior to pick up an all have confirmed the same thing, no one told me we’d be waiting an additional week to two weeks to have our things delivered. I have argued with the owner of the brokered company YaNiv Vanono who is unprofessional and rude, I have been told by his own rep that it be 1-2 days and MY 6 month old son has medical equipment on that truck that I have had planned to have delivered as we got there, both companies are asking to be paid, both companies have made commitments, and now want to back peddle and basically tell me to get over it. I’ll be contacting a lawyer, because this is ridiculous, if it was just my wife an I it be one thing but my I’ll son is another and Yaniv basically telling me too bad, isn’t going to work. I’m sick of the lack of accountability, the lying and me trying to accommodate everyone else. This is unacceptable!

Move size: 2 Bedroom Home Service cost: $3400

From our first interaction with the office staff and discussions with them about the requirements for the move, everything truly worked as promised. I would highly recommend Cross Country Moving Group. We had the best crew who was awesome to work with - super efficient, friendly, detailed, patient, and treated our things like treasures. And we had an amazing crew when they delivered all of our things. Everything was very carefully padded, wrapped, and taped. Nothing broken or scratched. They kept us informed of pick-up and delivery dates and times and were on time both times. Their crews did exactly what they proposed. We would recommend their services and use them again.

Move size: 3 Bedroom Home Service cost: $2477

My honest opinion about Cross Country Moving Group is that they’re just the perfect kind of moving company. It’s a shame that very few people actually know of them. They arrived on time, came fully prepared and worked like machines while handling my last move. They wrapped all my breakables with caution. Even the edges of my furniture were wrapped in tapes. I must say, they used a lot of tapes. But it was free! They arrived at my new house on scheduled time. Then they unpacked everything and put each thing exactly where I pointed them. I can’t believe how underrated these guys are.

Move size: 3 Bedroom Home Service cost: $5980

Nobody has the time or the energy to deal with the stresses of moving and so it’s better left upon the professionals who will sort you out. Cross Country Moving Group did exactly that. Any relocation is hard. You are stuck in between houses feeling a little homeless. These movers do their job so fast that they don’t let that homeless feeling sync in. I was so grateful to them for making my move so easy. I didn’t have to do anything except for packing my own clothes. Everything else was taken care of. They even unpacked everything and put them where I needed them in my new house. I give these guys 5 stars from the bottom of my heart.

Move size: 3 Bedroom Home Service cost: $5790

On the day of the move, Cross Country Moving Group team arrive on time. They are a bunch of cheerful folks who take away the stress of moving ultimately. They are not only efficient, but they also take very gentle care of all your belongings. They are open to requests and are always willing to help make your move a pleasant one. After going through the stuff that needs to be moved, West gives an onsite estimate and suggests ways to save if you are working on a limited budget. I would highly recommend Cross Country Moving Group team to even those moving with a limited budget.

Move size: 3 Bedroom Home Service cost: $6788