Cross Country Moving Group

TLDR: Moving company signed me into contract with an estimate of $8368.53. They changed the price to $17,538.35 after loading my things. Then tacked on another $2460 for storage (I wasn't given 1 month free even though it was in the contract). Feeling extorted.

Salesperson signed me into contract on May 5, 2020 to move my household from Lee's Summit, MO to New York on July 13 with July 14 as an overflow day for an estimated cost of $8368.53. I went over all of my possessions in detail and everything was listed in my inventory. I placed a deposit of $3967.41 with him at this time.

I went over my inventory again with Quality Control on July 10, 2020. He decided that the charge should actually be $10,500ish (I can't recall the exact amount). I paid an additional $1000 with him.

July 11, 2020 I received an email from customer service. It stated, "Your pickup is scheduled to take place Tuesday 7/14 between 9-12pm and the driver will call you 30 mins to an hour before arrival." I had planned all my appointments, cleaners, hotel reservations, etc around the original date I was told by salesperson. Customer service refused to revert my pickup to the orginal days, stating in another email, "It will take one day to load your items on to the truck, they will not need the two days. The two day window is for scheduling purposes, if they can not get you on the first day you have a backup day."

This close to my move-out date, there was nothing I could do. Also, I would lose the money I'd put down at this point ($4967.41) if I cancelled. On July 13, the moving company called and asked if they could push my move date back another day. Since the buyers of my house were getting keys on the morning of July 16, I declined.

The morning of July 14 came. I heard nothing from the movers. I called dispatch and was told they were almost there. They didn't show up until after 5 pm. Instead of a large crew and truck as customer service promised, it was 3 guys and a tiny truck.

After walking through my house, the moving team lead told me it was going to cost me more than I was told because of the heavy and bulky items, but he wasn't sure how much until he did the work. I tried to call about the change in price, but nobody answered. Again, no choice. I had to move forward with what I had. *Note, these heavy and bulky items were listed in my inventory with the original $8368.53 quote and should not have been a surprise to him.

Because of the additional delay in getting my household packed, my hotel reservations were set and nonrefundable. I left my neighbor in charge of the rest of the packing, which wasn't completed until 9:30 pm July 15. I signed the mover's paper before I left. He texted me a picture of the final invoice, with the new total reflecting $17,538.35.

I paid an addition $6,000 over the phone with the moving company on July 17. *They charged me a $250 processing fee for this as well. My husband and I voiced our unhappiness at the events and price changes up to this point and the moving company offered us $1000 off our total to "help us out." I don't remember the guy's name who made this offer to us. We never got the discount and they denied it was ever offered to us.

Delivery day finally arrives, scheduled for Oct 7. On Oct 5, the company called and said they could bring my things on Oct 6. I agreed. They did not give me a final amount due.

The movers called me on Oct 6 around 4:30 pm, telling me they would be there in about two hours and that $5300 was due. I verbally verified this amount twice. I went to get the money order. When they arrived, they wanted $9300 before they would unload. It took me 2 hours longer to get bank approval to purchase. Unloading didn't begin until 8:30 pm.

When I did the math on what they were now charging me with the payments I'd made, the final payment came to $9030, not $9300. I called again and was told by dispatch that she'd look into it tomorrow.

As of today, November 2, I have still not been able to discuss the final price discrepancies with this company. My broken and lost items remain unaddressed. I received some things that are not mine. My multiple phone calls go to voicemail and my voicemails are ignored. I'm feeling frustrated, angry, and extorted.

Move size: 4+ Bedroom Home Service cost: $20267

I have always dreaded moving for a few different reasons, the first being the initial headache of setting things up, the second being the cost if I decide to move out of town, and the third is my things potentially being broken. After doing some research, I came across Cross Country Moving Group and wow. Their service was everything I needed and more. From the moment I called to find out more about what they offered to the time my things arrived there was seamless communication with no confusion, great value AND best of all my things made it 1700 miles away without anything arriving damaged. I am grateful! Thank you Cross Country!

Move size: 4+ Bedroom Home Service cost: $3600

This company literally rewarded me with a big relief. I was getting really scared that I wouldn’t find a company that would charge me less than $4000 but here I am paying almost twice less than that! As for right now, we still haven’t moved my furniture because it’s scheduled for next week, but their customer service has been great and it’s just so easy to work with them. They surely want you to have the best loving experience. Once we finish with moving, I’ll give my opinion about this part too!

Move size: 4 Bedroom Home Service cost: $2700

Thank god for your company! I was looking for 2 bedrooms to be moved across town and I have no truck, car, or anything. I was able to call here and get everything sorted out in less than a week. I mean that is impeccable timing. They were courteous and as far as I’m concerned did a wonderful job. Nothing was damaged at all. No scuff marks and nothing missing. I value that and punctuality over everything, and they delivered 100%.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 2 Bedroom Home Service cost: $2100

DO NOT USE THIS COMPANY!!!!!!! Please believe the other negative reviews as they are spot on. I wish I could post my entire complaint as I detailed everything from the beginning, but Google said I've exceeded the maximum amount of characters, so I'll try to make it as concise as possible.

1) Movers said they would be there on 11/30 (I asked for 11/29 as our renters for our house were scheduled to move in on 12/1)

2) They didn't show up until 12/1. I was told they were still in Wisconsin when I was able to reach someone at noon on 11/30.

3) Took 12 hours to load and still weren't done. Had to come back on 12/2 to finish around 11am Renters were not happy. Quote for move went from the original amount of $4076 to about $6400 later that evening, and then a final quote of $9778 by later that night. I don't know how in 3 hours we accumulated $3700 worth of more boxes/furniture in our house.

4) Was told delivery would be about 2-5 days although they have 2-14 days.

5) I called after our closing in FL on 12/4 and was told it would be delivered between Friday and Monday the following week. I called that following Monday and was told the same thing. It will now be between Friday and Monday. They did this 4 weeks in a row. Received a call from the driver on 1/8/21 saying he would be there on 1/9, 39 days after they arrived at our house in Indianapolis. Nothing but lies and excuses when you are able to get in touch with them. They have caller ID and won't answer if they know it's you. I called from a different number and they answered. I also called the main number in FL and they were able to get in touch with the dispatcher in NJ. Once they have your money, they don't care anymore.

This is my opinion of the company, but everything I've written is based on fact, so if you choose to use them, best of luck to you. Read all the negative reviews first and you'll see a pattern. I'm in the process of posting everywhere I can including the BBB in hoping to get some sort of compensation. As of today, 1/8/21, they offered me $100. Yes, you are reading it correctly. They showed up on 1/9/21 and after everything was unloaded, they destroyed one of our suitcases, had 2 of the legs missing on our couch, all wheels on my daughter's night stand gone, crack in the frame of a large mirror, and all the nuts and bolts to my daughter's bed missing. And that's what we've discovered so far.

6) They are truly a bait and switch. They will quote a low price to sucker you in and once they arrive and it’s too late to get another mover last minute, they jack up the price. Once they have your belongings out of they house, they quote a final price which will be more than double the original. What do you do now? They basically have you held hostage and can charge what they want.

7) They lie about EVERYTHING from beginning to end, starting with the price and ending with the delivery date.

Move size: 4+ Bedroom Home Service cost: $9778

These guys did an outstanding job!!

I’ve always hated moving day. But these guys went above and beyond to make this a pleasant experience for me and my family.

They had good timing and displayed outstanding customer service. They handled all my things with TLC! The best part about it all, they even stuck around to help me unpack!

5 Stars isn’t enough for this review, I would give them 10 if I could! I want to recommend them to anybody who's willing to listen! Thank you Cross Country Moving Group!

Move size: 3 Bedroom Home Service cost: $2800

These people are liars. I asked specifically if they are an actual moving company or a broker. They said they are an actual moving company with their own trucks. It's a LIE. They do not own one single truck! They claimed that my stuff would remain on the truck and proceed directly to the drop off location. Another LIE. Instead the truck went directly to a warehouse. They said that I could negotiate with the pickup driver as to the delivery date. LIE. He had no idea when it would be delivered. They said my stuff would be delivered between 2 and 14 days, most likely in the 4-6 day period. LIE. The real window is up to and beyond 21 "business" days. They are a despicable, dishonest and utterly disreputable organization.

Move size: Partial Move Service cost: $8000

Their initial estimate was incredibly cheap. We were skeptical but they explained that they charge per pound instead of cubic foot and that was why they come in low. This was a couple months before the move.

A couple of DAYS before they move they called and doubled the estimate, basing it on cubic feet (despite what we had been told). They had already collected a hefty deposit and were unwilling to refund it so we had to continue forward.

Day of move they sent a truck that wasn't large enough for the move (even based on their estimates) and didn't have the packing materials we paid for, or enough labor to complete the task. We sent them away and contacted the company. They were unresponsive for a few days until we attempted to cancel the contract, at which point they tried to find us a new mover. It took them 12 days, to the point where our house closing was going to happen before the move, which isn't possible, so we had to go with someone else.

After choosing someone else because they were unable to service the move they refused to refund us our full deposit claiming it was our choice to end the contract, not theirs.

AVOID AT ALL COSTS. They are a complete scam/

Move size: 4+ Bedroom Home Service cost: 14000DKK

Without a doubt this has been the most thrilling moving experience I have had so far. I used to stress about packing all my belongings before the big move, and without fail something would always become damaged or go missing for several weeks. However, Cross Country has put all my fears to rest. They have been a life saver and I plan to go them for all my future moving needs. They did most of the packing for me, and they made sure everything arrived safely to my new place, giving me one less thing to worry about. I highly recommend their services to anyone that wants a stress free moving experience.

Move size: 1 Bedroom Home Service cost: $2800

Salesman and customer service representatives initially were helpful, but I was told that the moving truck would come straight to my new home, since the move was only 600 miles: NO offload, NO storage, and receipt of my possessions in 2 days, after pick up.

LIES< LIES< LIES

Received a call from a second party mover in Las Vegas, who was ready to offload my possessions into a warehouse, no guarantee when I would receive them BUT if I paid $600. in expedited shipping, they would come in 2 days.

I am sorely disappointed in the way my case was handled: buyer beware! IF you are promised ANYTHING, get it in WRITING before you pay a dime.

Move size: 1 Bedroom Home Service cost: $3500

Moving can be super stressful, if not one of the most stressful events in a person’s life. However, Cross Country Moving Group knocked it out of the park! They made this move for me and my boyfriend so easy, stress free and super successful. This company really showed themselves from the get-go! The movers arrived on time and ready to work. Not to mention, they were polite, and professional and handled all of our belongings gently. From getting and estimate quote to loading and unloading, everything was done upfront with no surprises (aka hidden or extra fees). Furthermore, they even went above and beyond our expectations by helping us set up our TV upon arrival at our new location. Thank you so much, Cross Country Moving Group, for helping us from start to finish! I would highly recommend them to anyone looking to save a lot of time effort.

Move size: 3 Bedroom Home Service cost: $2500

I was moving at 37 weeks pregnant and needed someone who would be sensitive to my situation as well as do the packing for me. The 2 movers who came to help were very nice and did not let me pick up the smallest of bags. They did all my packing in less time than initially estimated as well as were efficient in the move and unpacking as well. There were issues with the loading area in my destination building but they were very accommodating and worked around a repair schedule that was on going t the delivery site. I would most definitely want to use them again if even I need them. The entire process was very smooth, efficient, professional and humane.

Move size: 3 Bedroom Home Service cost: $4560

We were suppose to move from Michigan to California and were searching for good and professional movers. On the first place, Cross country movers are not even a moving company, they are just a broker company with their business operated just with phone and nothing else. At first, this sales guy called Robert used to call me repeatedly to book both Car and Household movement through them and he promised they will deliver things by 10 days. My bad days triggered immediately after booking through them. They handed over the contract to a moving company called Arena Van lines. We had discussed $1,950 for 300 cuft and once they arrived at my source location, they charged $2,800 for 400 cuft saying items were oversized than estimation. They picked up the items on Feb 13th 2021 and from then the bad days started counting. We started counting 10 days, 20 days , 30 days and so on and there were no information whether the house hold items is in transit or not and the customer care representatives at Cross Country Moving group were so rude at us and used to say do not call them for updates and used to hung up the phone immediately after few conversations. There were no real help and used to ask to contact the moving company directly and not to contact them back. At heated conversation situations, they said they will cancel the movement and dump all the items. Why should I have done business with them if this was the service they provided. Literally after 45 days my house hold items got shipped to California from Michigan and these guys did not even say 'SORRY' for the delay at least once. They did not even consider my request to prioritize the shipment as it was too difficult for me to manager 2 small kids with empty house. I was told by the transportation company that these guys charged $812 commission for my movement. All they have is an office with few phone lines to cheat the customers. Never will again do any business with them nor will refer anyone to them. Avoid such cheating company.

Move size: 2 Bedroom Home Service cost: $2800

I'll start by saying I gave them one star because you can give negative stars, but these people are far from any type of star. I provided Neal Snoep with a written list of the the items I needed to have moved to which Neil provided me a price of $4,100 (round numbers for the sake of the review). They greedily accepted the deposit within minutes. From this point, I didn't hear from Neil until after the debacle, although he said to call him anytime with questions or concerns. I left several messages for Neil prior to the move and they went unanswered. I was called by another unscrupulous person, James, the day before the move and quoted an additional another $1,500 approximately. When the movers showed up, they increased the price to over 8K. They showed up with a near full truck containing two other jobs (per the driver) and couldn't have fit my items on the truck. They moved nothing and kept my money. When I called and asked for a refund, their employee, Annie said the only way to get a refund was to fill out a cancelation form. I specifically asked if I would get my money back if I did this and they replied "YES" in a taped conversation. After the cancellation paper was signed, I was told there would be no refund because it was canceled within 72 hours of the move. Hearing this, I made several other calls and was finally contacted by Todd Lewis. He apologized for the mess, but told me there was no way they could move my things that day as I needed to be out of the house by morning. The COO of the company Todd Lewis gave me his written word to reimburse me for my costs to move my own items since their movers left without taking anything. After hearing Cross Country would not be able to move our items, I procured another truck and manpower and storage to get my items moved. The storage is needed because Cross Country was to store my items for two months. After having moved more than half of the items myself, Todd called back and said his mover could come back that night. i told him to send them back and they could take the rest of the items, again, less than half of the items from the original list. His movers showed showed up at 8:44 p.m. and began to reassess the remaining items. They then presented me with a total price of $5,100 to move the remaining items. This price was in excess of the original quote for less than half the cubic footage of items. His movers came in and measured nothing, while I had measured everything. they made ridiculous claims about how it would fit in the truck and insisted on getting ore money for the job. Not willing to pay more money, than what was contracted for, I told them to take only the quantity of items for which I had already paid and they said it was all or nothing and for the stated price. They left once again without taking any items. Todd Lewis, an office or the company has reneged on his written word to reimburse me for what I have spent to move my own items and he still has the money that I paid them. This is a very unscrupulous company and I hope to see their scam in the news very soon.

Move size: 3 Bedroom Home Service cost: $1959

Cross Country Moving Group called me a couple of days and times before moving day. They arrived on time and were prepared with all their supplies. I was very lucky getting Angel and Steven as my movers. They worked extremely hard and were professional. They worked non stop until the job was completed. I am extremely happy and pleased that we chose Cross Country Moving Group and I highly recommend them for your move. You will be very lucky if you get Angel and Steven as your movers as well... Thanks for a great move...

Move size: 3 Bedroom Home Service cost: $1230

We had to wait a few days to get all the paperwork done with the bank to actually own the house. Everything was put in the storage down in Florida and we had to wait for about a week. That week came and gone and then, they were trying to get it at the end of that week. So, it took a little while to get the furniture to the new house. They unloaded everything and overall, they did good work. We're pretty satisfied with the experience but they should be more serious about moving.

Move size: 3 Bedroom Home Service cost: $2146

Cross Country is a BROKER, they are NOT the movers. They subcontract out their work. Per Chris today 7/7/21, they do NOT own ANY trucks. They told us THEY WERE THE MOVERS. This was lie.

I'm filing a complaint with DOT for a number of issues: including fraud, and misrepresentation. I'm considering a class action law suit as well.

They subcontracted our job out to S & M Relo. A company with TERRIBLE RATINGS. They picked up our goods May 16, in Flagstaff AZ with delivery to DC Metro area. It is July 7, and they still are NOT here, in 10 days it will be 2 MONTHS that we have waited! When we repeatedly notified Cross Country their only response is, "We can't do anything about it."

Do not use Cross Country Moving Group from Del Ray Fla company!

https://www.bbb.org/us/fl/delray-beach/profile/moving-brokers/cross-country-moving-group-inc-0633-90539889

BBB Rating & Accreditation

THIS BUSINESS IS NOT BBB ACCREDITED

C- Years in Business: 2

Customer Complaints 207 Customer Complaints

THIS IS TOO MANY COMPLAINTS FOR A COMPANY THAT HAS ONLY BEEN IN BUSINESS 2 YEARS!

Move size: Studio Service cost: $2100