Cross Country Moving Group

I have always dreaded moving for a few different reasons, the first being the initial headache of setting things up, the second being the cost if I decide to move out of town, and the third is my things potentially being broken. After doing some research, I came across Cross Country Moving Group and wow. Their service was everything I needed and more. From the moment I called to find out more about what they offered to the time my things arrived there was seamless communication with no confusion, great value AND best of all my things made it 1700 miles away without anything arriving damaged. I am grateful! Thank you Cross Country!

Move size: 4+ Bedroom Home Service cost: $3600

All moving USA and Cross Country. Do not use these companies! They are terrible! From the start I was quoted $2500 and it jumped to over $6000. The driver was not clear with me and had asked when I wanted my belongings delivered and not when was the available date to start moving. They picked up my stuff on 11/29 and I still have not delivered. I called all moving USA today and they texted me that they will not know anything until Thursday. The customer service has been terrible between them and the movers from cross country. When I called cross country over a week ago the lady on the phone was so rude. I have guests coming in this weekend for the holidays and I don’t have any furniture for them to sit or sleep on. I highly do not recommend these companies.

Move size: 2 Bedroom Home Service cost: $6000

Having to relocate for work was already nerve-racking enough but working with Cross Country Moving Group quickly squashed my nerves. The clear pricing and knowledgeable staff really elevate Cross Country Moving Group above any other moving service. I had to move both my office and apartment to a new city and I learned in the past that when it comes to relocating, the moving service you choose is everything. With Cross Country, moving is everything! I had my own guidelines of which Cross Country’s staff were very accommodating. I required certain items to be overly secured to ensure safe travels to which the movers quickly and easily obliged. My being extra difficult (due to past moving nightmares), was greeted with patience and understanding from the staff. My office and apartment belongings arrived timely and safely without any hiccups! I was able to get back to work ahead of schedule which gave me the peace of mind I very much needed. When moving anything, Cross Country Moving Group is your one-stop-shop. I have recommended them to a few people, all of which had great experiences. These guys are the relief you need in a moving service. Squash your worries with the most professional, hardworking movers around.

Move size: Studio Service cost: $1800

Moving can be incredibly stressful, but moving my fiance from Milwaukee to Salt Lake City was completely painless with Cross Country Moving Group. They charged $1500 and everything was delivered without a hitch. They were spot-on with their scheduling and they even fit my king sized mattress in their moving truck. It's important to wrap things securely yourself to prevent damage from your items. Items will shift during a cross-country move, that's a fact. It's up to you to protect your things! I'm very happy with this service and will be using them again when we move back to Wisconsin.

Move size: 2 Bedroom Home Service cost: $1500

This company is fraud as soon as the movers get there they literally stop picking up your calls they act in the beginning like they truly care about your move cost & sanity . We had a estimate of 4,080 for a 2 bedroom apartment we called back because we added a washer and dryer and a bed just to be FULLY transparent with the movers . They said our cost may go up to 6k for 1200 square feet . Once they loaded the tuck the total cost was 8,200 !!!! They charge 2,700 for a binding fee also 4-500$ for packaging & bubble wrap which was told it came with the cost ! They also charged a extra 400$ for “bulk fee” because we had a washer & dryer which we told Jason the salesman prior which was included in the extra square feet ! We spent hours on several occasions going through EACH item on the phone so we wouldn’t have any surprises . The movers even felt bad they said the sales company just hires them & there estimates are always wrong.

They basically hold your items hostage after it’s loaded!! this was promised to be a easy move stress free its been nothing but a nightmare ! The movers who picked up our items are not the actual movers who delivery them they informed us they drive to a Sacramento warehouse drop our items off & wait for a new company to pick up items to go to Georgia . This was NEVER once explained to us !!

They also had some other family’s items in they truck prior so not only is it a stress of them mixing up our items with another but also the fact that our whole home will sit in a warehouse until they find a driver smh !

$8200 and they didn’t even Have room for my size bed that was accounted for . Please stay away from this company by all means !

Move size: 2 Bedroom Home Service cost: $8600

The best moving experience by far. They were very calm and enjoyable to work with as a moving company. Their quote was on the lower end which was amazing and of great value especially considering they were quick and safe with all my packages. They were very kind in planning and scheduling my move and were prompt and ready to work the day of the move. I think this will be my preferred moving method in case I ever would need to work once again but I don't see a reason why anyone would need to use a different company aside from Cross Country Moving Group.

Move size: 1 Bedroom Home Service cost: $3500

Thank god for your company! I was looking for 2 bedrooms to be moved across town and I have no truck, car, or anything. I was able to call here and get everything sorted out in less than a week. I mean that is impeccable timing. They were courteous and as far as I’m concerned did a wonderful job. Nothing was damaged at all. No scuff marks and nothing missing. I value that and punctuality over everything, and they delivered 100%.

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Move size: 2 Bedroom Home Service cost: $2100

DO NOT USE THIS COMPANY!!!!!!! Please believe the other negative reviews as they are spot on. I wish I could post my entire complaint as I detailed everything from the beginning, but Google said I've exceeded the maximum amount of characters, so I'll try to make it as concise as possible.

1) Movers said they would be there on 11/30 (I asked for 11/29 as our renters for our house were scheduled to move in on 12/1)

2) They didn't show up until 12/1. I was told they were still in Wisconsin when I was able to reach someone at noon on 11/30.

3) Took 12 hours to load and still weren't done. Had to come back on 12/2 to finish around 11am Renters were not happy. Quote for move went from the original amount of $4076 to about $6400 later that evening, and then a final quote of $9778 by later that night. I don't know how in 3 hours we accumulated $3700 worth of more boxes/furniture in our house.

4) Was told delivery would be about 2-5 days although they have 2-14 days.

5) I called after our closing in FL on 12/4 and was told it would be delivered between Friday and Monday the following week. I called that following Monday and was told the same thing. It will now be between Friday and Monday. They did this 4 weeks in a row. Received a call from the driver on 1/8/21 saying he would be there on 1/9, 39 days after they arrived at our house in Indianapolis. Nothing but lies and excuses when you are able to get in touch with them. They have caller ID and won't answer if they know it's you. I called from a different number and they answered. I also called the main number in FL and they were able to get in touch with the dispatcher in NJ. Once they have your money, they don't care anymore.

This is my opinion of the company, but everything I've written is based on fact, so if you choose to use them, best of luck to you. Read all the negative reviews first and you'll see a pattern. I'm in the process of posting everywhere I can including the BBB in hoping to get some sort of compensation. As of today, 1/8/21, they offered me $100. Yes, you are reading it correctly. They showed up on 1/9/21 and after everything was unloaded, they destroyed one of our suitcases, had 2 of the legs missing on our couch, all wheels on my daughter's night stand gone, crack in the frame of a large mirror, and all the nuts and bolts to my daughter's bed missing. And that's what we've discovered so far.

6) They are truly a bait and switch. They will quote a low price to sucker you in and once they arrive and it’s too late to get another mover last minute, they jack up the price. Once they have your belongings out of they house, they quote a final price which will be more than double the original. What do you do now? They basically have you held hostage and can charge what they want.

7) They lie about EVERYTHING from beginning to end, starting with the price and ending with the delivery date.

Move size: 4+ Bedroom Home Service cost: $9778

These guys did an outstanding job!!

I’ve always hated moving day. But these guys went above and beyond to make this a pleasant experience for me and my family.

They had good timing and displayed outstanding customer service. They handled all my things with TLC! The best part about it all, they even stuck around to help me unpack!

5 Stars isn’t enough for this review, I would give them 10 if I could! I want to recommend them to anybody who's willing to listen! Thank you Cross Country Moving Group!

Move size: 3 Bedroom Home Service cost: $2800

These people are liars. I asked specifically if they are an actual moving company or a broker. They said they are an actual moving company with their own trucks. It's a LIE. They do not own one single truck! They claimed that my stuff would remain on the truck and proceed directly to the drop off location. Another LIE. Instead the truck went directly to a warehouse. They said that I could negotiate with the pickup driver as to the delivery date. LIE. He had no idea when it would be delivered. They said my stuff would be delivered between 2 and 14 days, most likely in the 4-6 day period. LIE. The real window is up to and beyond 21 "business" days. They are a despicable, dishonest and utterly disreputable organization.

Move size: Partial Move Service cost: $8000

I got a quote from cross country moving group for a move from Oregon to Connecticut this company picked up my stuff october 29th and delivered dec 18th, thats 49 days. They quoted me 21 business days . There were some items missing and some damage. Emails to the company have gone unanswered. Dont know what else to say besides I will never use this moving company again or any other moving company for that matter as it would simply be faster and cheaper to pile all my furniture in the driveway, burn it and buy all new stuff after.

Vehicle: Harley Davidson FXDWG Move size: 2 Bedroom Home Service cost: $7000

ZERO STARS. Worst move ever. They low-balled the estimate then jacked it up $1000 the day of the pick up. The pick up guys were careful but took from 9:30am to 5pm to load - I’ve done the same move with the same items and it’s never taken more than a couple hours. They repeatedly told me they expected they could deliver in about 7 days but took 23. They called to tell me they would deliver Sat between 3-8 pm then called me at 7:30pm to postpone until Monday. They were 2.5 hours away and they knew when they weren’t en route they weren’t going to make the Saturday window but let me sit around waiting all afternoon and evening anyway. When they finally showed, they started unloading boxes all disorganized by hand dropping from truck to pavement with no ramp or hand trucks. The boxes were all smashed and torn and dirty. I’m guessing a lot of the damage took place when they unloaded and reloaded at their warehouse in PA. Whoever works in the warehouse appears to deliberately destroy stuff because when the guys picked up, all boxes were stacked by size and type so as to be easily moved by hand truck. When they arrived, they were in total disarray- stacked them every which way without care. They assembled a daybed incorrectly even after I told them how it’s supposed to go. They broke the lock on my sliding door somehow. I’m starting to unpack and of course lots of broken items despite being packed in bubble wrap, padding and newspaper. No packing could withstand whatever the heck they did to these boxes. I’ve never seen anything like it and I’ve been through several long distance moves in the past 6 years because of work. I’m livid. I may update this review again as I’m not even sure all my boxes are here. Already know they lost one item - my own dolly/ hand truck disappeared in their warehouse apparently.Do not use this company!!!

Move size: 2 Bedroom Home Service cost: $4270

This is the worst moving experience I have ever had, they absolutely low ball you on price and collect a deposit, then days before the move they call for a final inventory and the price gets jacked way up. The problem is, they wait to call until your deposit can no longer be refunded. So you either lose your large deposit or agree to a higher rate. By the way, the final rate is far more expensive than a standard moving Co., this is not a discount moving Co.

At the time of the final inventory, my quote had tripled. I explained that i did not want to pay that much and that i would get rid of a bunch of stuff in order to get down to my original quote amount. They convinced me to overestimate and to use a bigger truck even if i would be getting rid of things, this way we were sure that the truck sent out would fit everything. They told me that I would only be charged for the space that i used and that i would be refunded for any unused space.

THAT WAS A LIE!

Now that they have my money, I am being told i will not be given a full refund and I am paying for the size of the truck that was sent, not just the space i used. They now refuse to speak with me or respond to emails.

These people are criminals, they should not be allowed to run a business. They are a classic bait and switch and i promise you, they are not worth your time or your money.

Oh and not to mention, they picked up my stuff on 12/10/20, it is now 1/5/21 and i still do not have my belongings. They tell you it will only take a few days but that too is a lie.

Move size: 4 Bedroom Home Service cost: $6000

DO NOT USE CROSS COUNTRY MOVING GROUP or STOP AND MOVE. I received a quote from Glenn Fitzgerald with an assurance that it was not a low quote with an upcharge later. He sent an email calling out that his quote was accurate to my list and they don't upcharge. Lie. The company they sub'd to is called Stop and Move. They called me the day before pickup and said that it would be double the price. Cross Country Move has my list of items and nothing had changed. The moving company was rude and said that they just wouldn't show. Of course, they know you are in a bind with no other movers who are able to respond that quickly. They picked up my items and never gave a delivery date. I finally called (after 3 weeks) and they said that they'd be there the next day. AND, they wanted more money to deliver. So, essentially, they were hold my possessions hostage. I paid them to get my property. Most of my possessions were damaged. Some were so well packed that they would have had to intentionally damaged to cause the shattered glass that existed. I had to call over and over to no avail for an insurance claim. I finally reached Stop and Move and they forwarded me to another rep who never called back. Insurance claim results is unlikely as no one will respond.

Move size: 1 Bedroom Home Service cost: $3200

Without a doubt this has been the most thrilling moving experience I have had so far. I used to stress about packing all my belongings before the big move, and without fail something would always become damaged or go missing for several weeks. However, Cross Country has put all my fears to rest. They have been a life saver and I plan to go them for all my future moving needs. They did most of the packing for me, and they made sure everything arrived safely to my new place, giving me one less thing to worry about. I highly recommend their services to anyone that wants a stress free moving experience.

Move size: 1 Bedroom Home Service cost: $2800

Salesman and customer service representatives initially were helpful, but I was told that the moving truck would come straight to my new home, since the move was only 600 miles: NO offload, NO storage, and receipt of my possessions in 2 days, after pick up.

LIES< LIES< LIES

Received a call from a second party mover in Las Vegas, who was ready to offload my possessions into a warehouse, no guarantee when I would receive them BUT if I paid $600. in expedited shipping, they would come in 2 days.

I am sorely disappointed in the way my case was handled: buyer beware! IF you are promised ANYTHING, get it in WRITING before you pay a dime.

Move size: 1 Bedroom Home Service cost: $3500