Cross Country Moving Group

Cross Country helped my family of four move from Texas to Arizona with ease. We ended up in a situation where our time frame to move was incredibly short, but Cross Country helped us sift through all the important details. After submitting an initial quote, we had a representative contact us immediately, and they quickly answered all of our questions. They helped take what was originally a stressful situation and put my family at ease. I'd recommend this company to anyone!

Move size: 4+ Bedroom Home Service cost: $3700

HORRIBLE COMPANY. I contracted the moving at $8000 with the detailed list of my belongings. When they came to my house, I asked if $8000 was accurate estimate. They looked around the house but they didn't want to give me the estimate at all. After loading , they asked me 4000$ more. I denied it and they just drove away with a shouting. They still hold my belongings for 2 weeks as a hostage. It is getting cold and we don't have clothes/ blankets, sleeping on the floor with a sleeping bag. Absolutely horrible!!

Move size: 3 Bedroom Home Service cost: $8000

WARNING! Do NOT contract these people to move your things. I give them a negative 10 stars. My parents and I had all of our belongings picked up on August 27, 2020 (from NY & PA to move to FL). As of today (September 21), we are still waiting for delivery - they are currently in breach of contract. We have attempted to contact them numerous times and were repeatedly sent to voice mail. After finally reaching someone (Kelly &/or Annie), I was told they'd call me back - to date, nobody has called to let us know when we can expect our things. Every time they said they would call & didn't, I would call them until I got through to a person. They continue to lie - 1st it was they're backed up, then our job is a big job & they couldn't fit it in the truck, next they'd call on Friday to let us know when they'd be delivering - either Saturday or Sunday, and this last time was on Friday when they were supposed to call & again did NOT, the story was their driver was in the hospital. So now we are still waiting for a call from them to schedule delivery. The salesman, Jay Ross, seriously misled us on the delivery window. He stated 4 to 7 days is the "usual". It is now going on 25 days and we still do not have our belongings or have any idea where they are or when we will get them. Not to mention the price increase when the movers picked up our belongings and expect more than double the original quote to get our things back.

Move size: 3 Bedroom Home Service cost: $4500

Describing my experience in one word I can say it was "phenomenal".

I recently moved from Florida to North Carolina and I was lucky to have found this company. I was really stressed because I hate moving things from one place to another but the team made seem the whole process very easy. They arrived on time and understood directions clearly. They were very careful with my things and treated my goods with delicacy. Actually I was surprised because everything arrived in perfect condition. The team was super nice and professional. I highly recommend this company and I will definitely call them in the future.

Move size: Studio Service cost: $3000

I think every moving company should pay equal attention to both their moving services and their customer care. Many companies train their movers really well these days but the customer care service is whole different story. However, with Cross Country Moving Group, I was quite impressed in both departments. They called me back in just ten minutes with an amazingly low quote. The movers arrived on time and packed up my 3-bed apartment super-fast. The movers were just so professional and efficient. The delivery was made the next day. I checked the inventory and nothing was missing. The movers did an excellent job and I commend them for it. Their customer service was also just awesome.

Move size: 3 Bedroom Home Service cost: $4600

Do NOT use this company. Please ensure you download your quote from them and keep a record of it - as it is kept on a portal and not accessible after you have booked. You will need this to prove what they quoted you. The quote is there simply to hook you. When the removal people turned up (a day late), they tripled the price from $8,000 to $23,800. I was in a situation whereby I had to be out of the house and had no choice but to pay. These guys are brokers and do not give the downpayment to the moving company - as they tell you. So I encourage you not to use this company. I have tried to resolve this and they are brushing me off at every level.

Move size: 4+ Bedroom Home Service cost: $23800

We had a large workplace to be moved during the end of the last month, and every little thing from the take down to the established was well performed and also very excellent. The entire group was very efficient as well as professional. I can't reveal sufficient just how thankful I was that this group surrendered their Saturday to make mine simpler. I would certainly suggest Cross Country Moving Group to any person. Many thanks to their foreman and the movers for the job well done.

Move size: 3 Bedroom Home Service cost: $4900

Thank you Cross Country for making my moving experience easy and simple.

The professionalism from management and the movers were amazing. I've never experienced such great service from a moving company before.

Im so happy I picked them, I move around a lot due to my job, so in about 6 months I will be using them again.

If you are in need of some great movers to help you, don't call anywhere else. Cross Country got your back!

Thank you, guys.

Move size: 3 Bedroom Home Service cost: $2300

One of the workers in the crew sent from Cross Country Moving Group saved a few of my furniture pieces, end tables and coffee tables, which I thought were done for due to water damage from minor flooding. Those three pieces of furniture were quite expensive as well. In this situation I thought I was getting ready to throw money away. I’m thankful I did not have to and extremely thankful for people who know how to sand wood furniture and recondition it to mint condition. I could not be happier in this process. My move was on time, no damage, good hard workers; I gave in and ended up buying a lot of pizza and chicken wings for them at the completion buy they surely as beck earned it!

Move size: 3 Bedroom Home Service cost: $4900

The Cross Country Moving Group has been a phenomenal help to both my extended family and myself. Recently, my father-in-law’s health took a turn for the worse, which required extreme house renovations to make his home more accessible. We called Cross Country Movers to move his stuff into my garage while renovations were underway. Not only did they exhibit great customer service, but they handled his belongings with care. Their service was so great we hired them when everything had to be moved back in. To anybody in need of movers dedicated to their craft, look no further.

Move size: 3 Bedroom Home Service cost: $2135

Cross Country Moving Group is a god send. As if preparing for a new baby and working from home wasn’t already stressful enough, having to pack up and move 2,000 miles cross country was unfathomable. I could not figure out where to start. They covered all needs to a perfect T. They had quilted blankets to cover my prized and valuable items, specifically my husband’s flat screen tv, paintings, my china cabinet and mirrored dressers. There were no unexpected extra fees added. I paid exactly what was originally quoted. When the big day arrived, the movers came right on time. The delivery went as quickly and smoothly as I could have ever imagined. No scratched up furniture, everything was there and in order. Communication was immaculate, they kept us up to date throughout the entire process. If you have any doubts about moving companies but decide to try one, I highly recommend Cross Country Moving Group.

Move size: 3 Bedroom Home Service cost: $3900

They promise that the price provided in the quote won’t increase in the moving day like “other companies do” as they say. Guess what? When the movers came, they charged me almost $700 more for things like “you have an elevator and there is a fee for that”. “More than 10 steps from the elevator” another Fee. Very unfair. Another problem is the estimated time to Deliver the move. They said one to 10 days, movers said it can take months. Finally, they said I could pay with credit card and movers said they only accept checks. Really frustrating.

Movers were very polite and organized. The problem is in the management not the movers.

Move size: 1 Bedroom Home Service cost: $3000

My husband was in the hospital when we were scheduled to move so I was really panicking about not having his help. Looking back now, I am so grateful we chose Cross Country Moving Group. They have the kindest, most hardworking group of movers! I've dealt with other movers who were careless with furniture, scratching up walls and doorways, but these guys were awesome! They were prepared to handle anything and they were true professionals. Next time I move, which hopefully won't be anytime soon, I will definitely use them again. Honestly, this was the least stressful move I've ever had!

Move size: 1 Bedroom Home Service cost: $2200

Eric said, "I guarantee there will be NO SURPRISES in charges at any time." Packers finished, total was $350. more. Eric referred me to customer service saying "they'll take care of it." She claimed extra charge was for changing trucks but said twice she didn't know who made the change. She immediately contacted driver who said he had to change to smaller truck. I was lied to by all 3. Eric's promise didn't happen, she did know who made the truck change and driver's claim of needing smaller truck was a HUGE lie. My house is 3700 square feet and is one of the smallest in this lake community. Huge moving trucks are here regularly so driver saying he had to change to smaller truck because of my neighborhood was simply ludicrous! Have sent out notification to my community to NEVER use this company.

Move size: Partial Move Service cost: $215948

This was the worst move I have ever experienced. They called almost daily until I gave them a 50% deposit then never heard from them unless I called and was lucky enough to get them to answer. They charged me almost $1,200.00 more than quoted. they told me 1-5 days for delivery then driver said 24-48 hours after 3 days they then said 1-8 days but actually took 14 days for a 350 mile move in the same state. When my things finally arrived there was only one person to unload my things. This company subcontracted with ABC trucking based out of Illinois, which makes no sense because the pick up was in Colorado and so was the delivery. They threatened to block my calls and to charge me storage fees if I was not able to except delivery when they scheduled the it. That charge was going to be almost $1,000.00. The customer service was TERRIABLE, RUDE AND UNCARING. When my things did finally arrive there were several items broken but why make a claim since they only pay 60 cents per pound. IF YOU HAVE ANY OTHER CHOICE TO HIRE TO MOVE YOU HIRE THEM BECAUSE THIS COMPANY IS THE WORST EVER AND SHOULD CLOSE THEIR BUSINESS.

Move size: 2 Bedroom Home Service cost: $3700

TLDR: Moving company signed me into contract with an estimate of $8368.53. They changed the price to $17,538.35 after loading my things. Then tacked on another $2460 for storage (I wasn't given 1 month free even though it was in the contract). Feeling extorted.

Salesperson signed me into contract on May 5, 2020 to move my household from Lee's Summit, MO to New York on July 13 with July 14 as an overflow day for an estimated cost of $8368.53. I went over all of my possessions in detail and everything was listed in my inventory. I placed a deposit of $3967.41 with him at this time.

I went over my inventory again with Quality Control on July 10, 2020. He decided that the charge should actually be $10,500ish (I can't recall the exact amount). I paid an additional $1000 with him.

July 11, 2020 I received an email from customer service. It stated, "Your pickup is scheduled to take place Tuesday 7/14 between 9-12pm and the driver will call you 30 mins to an hour before arrival." I had planned all my appointments, cleaners, hotel reservations, etc around the original date I was told by salesperson. Customer service refused to revert my pickup to the orginal days, stating in another email, "It will take one day to load your items on to the truck, they will not need the two days. The two day window is for scheduling purposes, if they can not get you on the first day you have a backup day."

This close to my move-out date, there was nothing I could do. Also, I would lose the money I'd put down at this point ($4967.41) if I cancelled. On July 13, the moving company called and asked if they could push my move date back another day. Since the buyers of my house were getting keys on the morning of July 16, I declined.

The morning of July 14 came. I heard nothing from the movers. I called dispatch and was told they were almost there. They didn't show up until after 5 pm. Instead of a large crew and truck as customer service promised, it was 3 guys and a tiny truck.

After walking through my house, the moving team lead told me it was going to cost me more than I was told because of the heavy and bulky items, but he wasn't sure how much until he did the work. I tried to call about the change in price, but nobody answered. Again, no choice. I had to move forward with what I had. *Note, these heavy and bulky items were listed in my inventory with the original $8368.53 quote and should not have been a surprise to him.

Because of the additional delay in getting my household packed, my hotel reservations were set and nonrefundable. I left my neighbor in charge of the rest of the packing, which wasn't completed until 9:30 pm July 15. I signed the mover's paper before I left. He texted me a picture of the final invoice, with the new total reflecting $17,538.35.

I paid an addition $6,000 over the phone with the moving company on July 17. *They charged me a $250 processing fee for this as well. My husband and I voiced our unhappiness at the events and price changes up to this point and the moving company offered us $1000 off our total to "help us out." I don't remember the guy's name who made this offer to us. We never got the discount and they denied it was ever offered to us.

Delivery day finally arrives, scheduled for Oct 7. On Oct 5, the company called and said they could bring my things on Oct 6. I agreed. They did not give me a final amount due.

The movers called me on Oct 6 around 4:30 pm, telling me they would be there in about two hours and that $5300 was due. I verbally verified this amount twice. I went to get the money order. When they arrived, they wanted $9300 before they would unload. It took me 2 hours longer to get bank approval to purchase. Unloading didn't begin until 8:30 pm.

When I did the math on what they were now charging me with the payments I'd made, the final payment came to $9030, not $9300. I called again and was told by dispatch that she'd look into it tomorrow.

As of today, November 2, I have still not been able to discuss the final price discrepancies with this company. My broken and lost items remain unaddressed. I received some things that are not mine. My multiple phone calls go to voicemail and my voicemails are ignored. I'm feeling frustrated, angry, and extorted.

Move size: 4+ Bedroom Home Service cost: $20267

This company literally rewarded me with a big relief. I was getting really scared that I wouldn’t find a company that would charge me less than $4000 but here I am paying almost twice less than that! As for right now, we still haven’t moved my furniture because it’s scheduled for next week, but their customer service has been great and it’s just so easy to work with them. They surely want you to have the best loving experience. Once we finish with moving, I’ll give my opinion about this part too!

Move size: 4 Bedroom Home Service cost: $2700

I found myself in a tough spot having to move back home from college. I didn't have anyone to help anywhere near me. With one phone call, and a long day my move was completed and I couldn't have been happier. It wasn't as expensive as I thought it would be and the experience was way nicer than ever imagined. My property wasn't anything expensive, and they're really wasn't a large quantity of it compared to most households. Yet, they acted as if it was special to them and understood how to value my possessions. When I spend my hard-earned money I'm always hoping to get this level of service. I'm very relieved and thankful.

Move size: 1 Bedroom Home Service cost: $2200