Cross Country Moving Group

Go with Cross Country if you want to be fleeced. I was sold a $1,600 contracted estimate and paid right at $2,400 actual.

Consider these points before using them:

1 - Unreliable max cubic feet estimates.

2 - Unreliable packing/packaging advise.

3 - Terrible Communications. Be prepared to call them for everything. I had to follow up with them several times on everything regarding pickup and delivery. Pickup was 1 day late. Delivery was 5 days late. They reimbursed me for 3 of those 6 days.

4 - READ every paper you sign fully before signing it. Ask tons of questions about potential "other costs" and trust nothing, verify everything as best you can. Their contracts keep them out of any trouble and are very well constructed to suit their "fleecing" schemes.

5 - Summary/Conclusion - I have never been so mislead on estimates versus actual costs on any project I have ever been involved with.

The pickup driver and Cross Country were aligned in their response at day of pickup and followup the next day. "We can move what is/was estimated and leave the rest with you." This is a great customer experience. Deliver only part of my stuff. The pickup driver says "I am the actual mover and they (CCMoving) are just a broker and do not know what they are talking about." He goes on to say I am eating even 40 more cubic feet than I charged you additionally for and I cannot take some of these items "as-is" and they will have to be packaged properly. He says that I should call CC Movers and they should cover some of this additional expense. I do so the next day. CC Movers response was "it's in the contract to package properly and that they could be held to the estimate and move only what would fit and leave the rest." Lastly, they said they could "request a re-measure at delivery to see if any costs could be reduced." I told them there is no need. I was quite convinced of the actual capacity needed after discussing with the pickup driver and my brother who was at the pickup scene. I stated that the issue was again with the huge variance between estimate and actual and that if I knew the cost could be this high up front, I would not have hung up on the sales guy; not wanting to pay this much for them to move. No harm , no foul. I asked for CCMovers to meet me in the middle and reimburse some monies towards this price hike and was told they would "look into it". The vibe was, of course, no way I am doing anything. I am covered by the contract.

Stage 1 - Sales call.

I sent an image of the 10x10 storage unit, not completely full at height or width. I requested worst case sizing and that I had packed everything myself to avoid the mover fees for packaging. Sales reviewed every item with me on the call and said this space estimate is inflated and will cover it no problem. And sales guy says all but two items are packaged as expected and I should be good.

Stage 2 - Pickup (INSTA MOVERS from Birmingham , AL)

My brother and his wife were there in TN to meet the Pickup driver as I was already in FL where the items were to be delivered. Driver tells me he is emailing the ACTUAL contract for signature on pickup and that the sizing would increase ($450) and packaging was required ($178). And that deliver window was 14 days, not the 4 days the sales guy told me on the initial call. After talking to the moving company driver (and the next day with Cross Country), they both stated to me that this is the way the contracts work.

Stage 3 - Delivery (vendor contracted by INSTA MOVERS)

I call for many days to INSTA MOVERS to try and get them pinned down on a delivery date and never get a real answer; "it will be couple of days from now" each time I call. I tell them that the condo does not allow delivery on the weekend and that they have to deliver between 9:00 and 4:00. The person tells okay, I will pass it on to the driver. The driver calls me Friday about 4:00 PM and tells me he will be there Saturday. I tell him the same information as above that he will now have to wait until Monday. He says okay. No one had passed the information on to him. Sunday I get a call from his manager, telling me his driver is ten minutes from arriving in Daytona Beach Shores; clueless about the no weekend delivery rules, etc. I tell him the driver will have to come Monday. The driver shows up Monday and I tell him I will get the elevator ready, and he says "Oh, there is a $75 dollar elevator fee and also a walking distance fee for every foot beyond a certain limit from truck to door." I call the manager and he happily tells me "oh yes that is in the contract that you signed."I tell him my brother signed that and no one mentioned that to him at the signing that this is a potential cost. And that I am surprised again at yet another cost to absorb not ahead of time but at time of meeting". I tell him that "potential costs should be stated to the customer at time of signing to avoid an unhappy customer experience.".

Move size: 1 Bedroom Home Service cost: $2400

Cross Country Moving Group is a broker with many movers affiliated. They didn't disclose it over the phone but the contract you may overlook and they rush you to sign based on an estimated quote which may appear to be a very attractive price. Once you sign the contract with your deposit, things start to go wrong. I paid more than double what was initially quoted and signed. The mover will say Cross Country Moving Group is just a broker and their quote is meaningless. On the date of the move, I didn't have any choice but to comply. When I called them on the date of the delivery to get ETA, they said it's not scheduled to deliver on that date and it will take another week or two. I called Cross Country Moving, the mover, and customer service even tried to contact people who picked up my stuff in NYC. Cross Country told me to talk to the mover and the mover asked me to call Cross Country Moving. The mover was saying people who picked up does not deliver. There is another company that will drive down to Florida for the delivery. It was an absolute nightmare. I never had any bad experience with movers except this one and hope this is an isolated instance with a few terrible employees of the company but everyone should do thorough due diligence on each broker/mover while searching. Hope you all have a better experience with your movers as a move itself is quite stressful and you do not want any added stress dealing with a terrible moving company.

Move size: 1 Bedroom Home Service cost: $6500

This company supposedly is a broker and hire moving companies without confirming their credentials. They sub contract a company that never delivered my property and cross country movers stated they are not responsible and there is nothing they can do. The continued to tell me lies daily about my property Delivery dates, they refused to assist in me getting my property and told me I needed to contact the movers myself. They give you fake names of supervisors that are going to supposedly call you back and when you call they have caller ID and put you on hold and never speak to you. Stay away from this company.

Move size: 3 Bedroom Home Service cost: $5700

Yup, Cross Country Moving Group did a wonderful job for my church brother. His family was expanding, and he needed the move to the South to be efficient (and stress free)! I helped with packing, but this company got the material packed so well for the road, and they emphasized being mindful of what was easy to break. That did it for me, since too many companies prove to be careless when they're moving people's easy-to-break furniture. I recommend these guys to everyone looking to move cross country! You just don't get service like this often!

Move size: 3 Bedroom Home Service cost: $3200

I think every moving company should pay equal attention to both their moving services and their customer care. Many companies train their movers really well these days but the customer care service is whole different story. However, with Cross Country Moving Group, I was quite impressed in both departments. They called me back in just ten minutes with an amazingly low quote. The movers arrived on time and packed up my 3-bed apartment super-fast. The movers were just so professional and efficient. The delivery was made the next day. I checked the inventory and nothing was missing. The movers did an excellent job and I commend them for it. Their customer service was also just awesome.

Move size: 3 Bedroom Home Service cost: $4600

Do NOT use this company. Please ensure you download your quote from them and keep a record of it - as it is kept on a portal and not accessible after you have booked. You will need this to prove what they quoted you. The quote is there simply to hook you. When the removal people turned up (a day late), they tripled the price from $8,000 to $23,800. I was in a situation whereby I had to be out of the house and had no choice but to pay. These guys are brokers and do not give the downpayment to the moving company - as they tell you. So I encourage you not to use this company. I have tried to resolve this and they are brushing me off at every level.

Move size: 4+ Bedroom Home Service cost: $23800

We had a large workplace to be moved during the end of the last month, and every little thing from the take down to the established was well performed and also very excellent. The entire group was very efficient as well as professional. I can't reveal sufficient just how thankful I was that this group surrendered their Saturday to make mine simpler. I would certainly suggest Cross Country Moving Group to any person. Many thanks to their foreman and the movers for the job well done.

Move size: 3 Bedroom Home Service cost: $4900

Thank you Cross Country for making my moving experience easy and simple.

The professionalism from management and the movers were amazing. I've never experienced such great service from a moving company before.

Im so happy I picked them, I move around a lot due to my job, so in about 6 months I will be using them again.

If you are in need of some great movers to help you, don't call anywhere else. Cross Country got your back!

Thank you, guys.

Move size: 3 Bedroom Home Service cost: $2300

One of the workers in the crew sent from Cross Country Moving Group saved a few of my furniture pieces, end tables and coffee tables, which I thought were done for due to water damage from minor flooding. Those three pieces of furniture were quite expensive as well. In this situation I thought I was getting ready to throw money away. I’m thankful I did not have to and extremely thankful for people who know how to sand wood furniture and recondition it to mint condition. I could not be happier in this process. My move was on time, no damage, good hard workers; I gave in and ended up buying a lot of pizza and chicken wings for them at the completion buy they surely as beck earned it!

Move size: 3 Bedroom Home Service cost: $4900

HORRIBLE COMPANY. I contracted the moving at $8000 with the detailed list of my belongings. When they came to my house, I asked if $8000 was accurate estimate. They looked around the house but they didn't want to give me the estimate at all. After loading , they asked me 4000$ more. I denied it and they just drove away with a shouting. They still hold my belongings for 2 weeks as a hostage. It is getting cold and we don't have clothes/ blankets, sleeping on the floor with a sleeping bag. Absolutely horrible!!

Move size: 3 Bedroom Home Service cost: $8000

WARNING! Do NOT contract these people to move your things. I give them a negative 10 stars. My parents and I had all of our belongings picked up on August 27, 2020 (from NY & PA to move to FL). As of today (September 21), we are still waiting for delivery - they are currently in breach of contract. We have attempted to contact them numerous times and were repeatedly sent to voice mail. After finally reaching someone (Kelly &/or Annie), I was told they'd call me back - to date, nobody has called to let us know when we can expect our things. Every time they said they would call & didn't, I would call them until I got through to a person. They continue to lie - 1st it was they're backed up, then our job is a big job & they couldn't fit it in the truck, next they'd call on Friday to let us know when they'd be delivering - either Saturday or Sunday, and this last time was on Friday when they were supposed to call & again did NOT, the story was their driver was in the hospital. So now we are still waiting for a call from them to schedule delivery. The salesman, Jay Ross, seriously misled us on the delivery window. He stated 4 to 7 days is the "usual". It is now going on 25 days and we still do not have our belongings or have any idea where they are or when we will get them. Not to mention the price increase when the movers picked up our belongings and expect more than double the original quote to get our things back.

Move size: 3 Bedroom Home Service cost: $4500

Describing my experience in one word I can say it was "phenomenal".

I recently moved from Florida to North Carolina and I was lucky to have found this company. I was really stressed because I hate moving things from one place to another but the team made seem the whole process very easy. They arrived on time and understood directions clearly. They were very careful with my things and treated my goods with delicacy. Actually I was surprised because everything arrived in perfect condition. The team was super nice and professional. I highly recommend this company and I will definitely call them in the future.

Move size: Studio Service cost: $3000

The Cross Country Moving Group has been a phenomenal help to both my extended family and myself. Recently, my father-in-law’s health took a turn for the worse, which required extreme house renovations to make his home more accessible. We called Cross Country Movers to move his stuff into my garage while renovations were underway. Not only did they exhibit great customer service, but they handled his belongings with care. Their service was so great we hired them when everything had to be moved back in. To anybody in need of movers dedicated to their craft, look no further.

Move size: 3 Bedroom Home Service cost: $2135

I hired Cross Country Moving Group because I could afford them- I know how that sounds but moving companies are really too expensive. Luckily, they were very punctual and efficient saving me a lot of money. I just couldn’t find a single bad thing to say about them. I got a perfect and professional service at that price. Everything was smoothly organized. The movers had years of experience and it showed in the way they worked. They packed everything carefully. All my belongings arrived unscathed. I’m eternally grateful to these people.

Move size: 2 Bedroom Home Service cost: $2100

Cross Country Moving Group is a god send. As if preparing for a new baby and working from home wasn’t already stressful enough, having to pack up and move 2,000 miles cross country was unfathomable. I could not figure out where to start. They covered all needs to a perfect T. They had quilted blankets to cover my prized and valuable items, specifically my husband’s flat screen tv, paintings, my china cabinet and mirrored dressers. There were no unexpected extra fees added. I paid exactly what was originally quoted. When the big day arrived, the movers came right on time. The delivery went as quickly and smoothly as I could have ever imagined. No scratched up furniture, everything was there and in order. Communication was immaculate, they kept us up to date throughout the entire process. If you have any doubts about moving companies but decide to try one, I highly recommend Cross Country Moving Group.

Move size: 3 Bedroom Home Service cost: $3900

This was the worst move I have ever experienced. They called almost daily until I gave them a 50% deposit then never heard from them unless I called and was lucky enough to get them to answer. They charged me almost $1,200.00 more than quoted. they told me 1-5 days for delivery then driver said 24-48 hours after 3 days they then said 1-8 days but actually took 14 days for a 350 mile move in the same state. When my things finally arrived there was only one person to unload my things. This company subcontracted with ABC trucking based out of Illinois, which makes no sense because the pick up was in Colorado and so was the delivery. They threatened to block my calls and to charge me storage fees if I was not able to except delivery when they scheduled the it. That charge was going to be almost $1,000.00. The customer service was TERRIABLE, RUDE AND UNCARING. When my things did finally arrive there were several items broken but why make a claim since they only pay 60 cents per pound. IF YOU HAVE ANY OTHER CHOICE TO HIRE TO MOVE YOU HIRE THEM BECAUSE THIS COMPANY IS THE WORST EVER AND SHOULD CLOSE THEIR BUSINESS.

Move size: 2 Bedroom Home Service cost: $3700

They promise that the price provided in the quote won’t increase in the moving day like “other companies do” as they say. Guess what? When the movers came, they charged me almost $700 more for things like “you have an elevator and there is a fee for that”. “More than 10 steps from the elevator” another Fee. Very unfair. Another problem is the estimated time to Deliver the move. They said one to 10 days, movers said it can take months. Finally, they said I could pay with credit card and movers said they only accept checks. Really frustrating.

Movers were very polite and organized. The problem is in the management not the movers.

Move size: 1 Bedroom Home Service cost: $3000

My husband was in the hospital when we were scheduled to move so I was really panicking about not having his help. Looking back now, I am so grateful we chose Cross Country Moving Group. They have the kindest, most hardworking group of movers! I've dealt with other movers who were careless with furniture, scratching up walls and doorways, but these guys were awesome! They were prepared to handle anything and they were true professionals. Next time I move, which hopefully won't be anytime soon, I will definitely use them again. Honestly, this was the least stressful move I've ever had!

Move size: 1 Bedroom Home Service cost: $2200

Eric said, "I guarantee there will be NO SURPRISES in charges at any time." Packers finished, total was $350. more. Eric referred me to customer service saying "they'll take care of it." She claimed extra charge was for changing trucks but said twice she didn't know who made the change. She immediately contacted driver who said he had to change to smaller truck. I was lied to by all 3. Eric's promise didn't happen, she did know who made the truck change and driver's claim of needing smaller truck was a HUGE lie. My house is 3700 square feet and is one of the smallest in this lake community. Huge moving trucks are here regularly so driver saying he had to change to smaller truck because of my neighborhood was simply ludicrous! Have sent out notification to my community to NEVER use this company.

Move size: Partial Move Service cost: $215948