Cross Country Moving & Storage

A skeptic at heart, I was reluctant to enter into any agreement with a moving company. I did what most people do, I went on line, made a guess about the inventory and subsequently received quotes from “the best and cheapest” providers. After fielding 40 calls, I concluded that the wolves were at the door. I concluded the industry is cut throat.

I decided to go back to the basics and I called moving companies that were rated high and had great customer feedback.
From the start, my engagement with Cross country moving was extremely positive, in fact legendary. Dean (the owner) met me at the move site; he was on time and provided me an exact quote for my move. He also provided excellent guidance on other issues (storage space etc). On moving day, Dean and his crew were on site and executed flawlessly. In fact, Dean not only led the crew, but also packed and carried the furniture. Understandably not his first priority when running a business but any great leader, boss, manager, supervisor etc, he got into the trenches with his troops. He and his team earned 5 stars on moving day.

In summary, Cross country moving exceeded my expectations. I am a huge fan of Dean and his team. On time, great communication, simple and absolutely no surprises.

Simply put A plus!!

Mike Prendeville.

Service cost: $3800

I needed to move to Illinois. After researching many companies I settled for Cross country moving for following reasons: 1. Excellent reviews on the internet by over 50 people 2. All inclusive flat rate pricing with zero hidden costs (except discretionary tip)   On my moving day Steve, the owner, called me at noon to check if the move can start earlier than the scheduled time of 1pm since the guys had already completed the previous move. This was very good as I wanted to be done asap with the move that day after several days of packing.   Three people showed up, shrink wrapped all my furniture including sofa and mattress. They had to disassemble the dresser. All this was included in the flat cost.   I had packed my stuff in boxes. Took them 5 hours overall to disassemble, wrap, load, unload, unwrap and assemble my stuff. They placed all the pieces where I asked them.   Overall, not a single complaint. I highly recommend them.

Service cost: $3000

Dean & Rolando were awesome to work with from start to finish.  Although my move started later than I wanted, it was no fault to Cross country moving --there was an accident that delayed them getting to me. However, once they were onsite they packed my house, unassembled and loaded all my things in record time.  Unloading was just as speedy. They were very careful with my furniture and moved everything where I wanted with no fuss.  I would definitely recommend Cross country moving any day of the week.  Best of all the pricing was reasonable and there were no hidden costs. Dean was completely straightforward and thorough.   .

Service cost: $3300

I was very pleased with my move. Considering I was moving from an apt where I enforced a restraining order against the landlord. There was some friction with others meaning the landlord but the movers stayed positve and professional. They also waited extra time for the autorities with out charging me extra. They honored the flat rate. Considering the situation they stayed focus and finished the job. The customer service in sales dept were also very well trained and professional in helping get this done.

Service cost: $2500

I was extremely satisfied with the service I received from cross country moving. They were able to accommodate me with very short notice and have very competitive pricing. Dean and his staff were all very professional. I am a very particular and picky person and I was extremely satisfied with the way they wrapped each piece of my furniture and handled it with such care so no damage was done. They gave me a 1 hour window of the time they would arrive and it was extremely accurate. I would def use them again for future moves and I would highly recommend them to my family and friends.

Service cost: $3200

We moved on August 30, 2013 from Jersey City, NJ to Cambridge, MA. Cross country moving provided packaging of our kitchen items, various decorative pieces, paintings and furniture, as well as furniture disassembly and assembly.
I paid exactly what was on my quote (plus tips for the moving crew). The moving crew of Angelo, Carlos and a third gentleman were polite, hardworking and tireless. Everything arrived intact and they placed the furniture in our new apartment where we requested them to, and reassembled it all. It took them until 10PM to get it all done - great job! 
The only complaint I would have is that they arrived an hour late on both days of our packing and the management team was not completely responsive to my calls/emails. This left us nervous about not arriving in MA on time. We were lucky that the new apartment management allowed us to use the elevators until late. I would recommend leaving plenty of buffer time for delays. 
Cross country moving's quote was the lowest of all the quotes I requested in Jersey City. I highly recommend them, especially Angelo and his crew. .

Service cost: $1950

My moving experience with Cross Country Moving really was incredible. Their service, both from a customer service and actual move standpoint far exceeded my expectations. My husband David was a bit worried at first reading some of the negative reviews. The were very accommodating, friendly and flexible.  Our salesperson was Kerry who was very professional and helpful. He even helped us locate a suitable storage facility. Since our place was fairly large they set up an in home estimate. KC, they young fellow who came by was very well spoken and patient. He inventoried everything diligently.  On moving day the movers showed up 30 minutes early. Josh, the crew lead, took his time to survey the property and fully undertstand our needs. We had a fair amount of antique furniture and, to our relief, everything was handled extremely well. The only small hickup was that a small end table got scratched. Luckily it wasn't a big deal. Compared to previous moving experiences we had this was far more pleasant.  All in all we highly recommend Cross Country Moving. They really did make our move a lot more pleasant than we expected.

Service cost: $1450

I did extensive research trying to find a reliable company that is a carrier and not a broker to complete my move from Miami to Chicago. They all had some problems, but Cross Country Moving had a ton of good reviews, so I decided to go with them. I wanted to be moved the day after Memorial day, but the agent really insisted on Memorial day and even gave a great deal. He (Micheal Anderson) affirmed that even though it’s a holiday they work 7 days out of 7. A few days before the move he called me claiming the owner raised the prices because it’s high demand season. My price from $1200 went up to over $1500. Even though I already signed a contract, I agreed to the changes out of fear of not being able to find another company for a reasonable price. He also promised that I won’t pay more than the new contract. Of course because of the holiday they didn’t pick up my furniture until the next day. When the movers showed up they were from a different company. I was quoted 310 sf and even though my boxes were large and medium compared to the extra large ones quoted on the contract, but because my 3 piece sectional, my mattress, and the spring boxes were larger than the estimate, I had close to 400 sf and my total jumped to almost $2,200. I have tried to contact the Cross Country, but they are avoiding my calls. They sold my move to another company (even though they claimed they don’t broker off the move), and the new company says they can’t do much because my deal was with Cross Country. They suggested to wait until my move is completed to try to get any refund. I highly doubt I’ll get any refund. As a lesson, beware that even 5 star companies can scam people.

Move size: 1 Bedroom Home Service cost: $2200

TL;DR: This company is essentially a fraudulent outfit. DO NOT USE. Read on for more details: They lie about how much the move will cost from the get-go (TONS OF HIDDEN CHARGES). Their pricing model is pegged to cubic feet of space your move requires and they lie about how much space your stuff took up (PADDING THE REAL NUMBER BY 30-40%) which will cause significant overages and a higher $/cu ft rate than if the belongings came in under their initial cu ft estimate. They have an unprofessional/thuggish crew that MANHANDLES your stuff and gives you an attitude if you tell them to be careful, and they demand payment on delivery BEFORE YOU GET TO INSPECT ANY ITEMS - even BEFORE UNLOADING. Broke my $2000 TV (screen shattered into 6-7 pieces), $600 mirror, despite me paying an extra $200 EACH for "proper" packaging. They gave a move quote for $2500 initially. Total move cost, not including broken stuff - $15000!! No, unfortunately there are no typos in that figure. They lost furniture hardware, scratched countless amounts of furniture, damaged artwork. Thuggish crew had the audacity to ask for a 15% tip after giving me a bill that was 6x what I was quoted (saying, and I quote "scratch my back and I'll scratch yours" - I.e. give me a tip and i'll knock some $ off the bill). DONT FALL for the fake-nice salesperson that gives you their cellphone for any issues -they will simply IGNORE you when there is a problem - be it CALL/TEXT/VOICEMAIL/EMAIL. Their "white glove" packing service is a SHAM - you'll be running around reminding the crew of stuff they forgot to pack, and be packing your own car with stuff because they'll charge you an arm and a leg for packing material (FULL PACKING apparently only means packing labor and NO packing material). $9 for a roll of tape to just give you a taste (oh and they'll charge you for countless half used rolls of tape). The SHUTTLE that NEEDS to come to your house/apartment because you don't live on a highway rest area (really the only areas they say are accessible by an 18 wheeler) - they'll charge you $1 PER CUBE on the pickup AND DELIVERY. I climbed into the delivery truck once they emptied all my stuff and measured it as 1100 cu ft - they charged me for 1500 cubic ft, so I paid $3000 on top of the initial $2500 estimate just for this "shuttle"..when the salesperson told me NO CHARGE for the shuttle. When I questioned the salesperson about what the contract said - they said to NOT TO WORRY - no charge for the shuttle. This business is clearly run by conniving, all-around bad persons who have designed the ENTIRE PROCESS CAREFULLY to SCREW people out of money at a busy time in their lives. They also structure contract language (and the timing of the signing of the contract) to protect themselves against all the above behavior. DO NOT USE UNDER ANY CIRCUMSTANCES. I could go on forever about my disastrous experience with this scam of an outfit. Think of a nightmare move scenario and Cross Country Moves will make sure to hit on all the key points and then some. I'd give negative 10 stars if I could. AVOID AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $15000

THIS COMPANY operates on lies (verbal). I was in the middle of a move across country (PLEASE TAKE THE TIME TO READ) and was looking for bids. When you search reviews, you find ok things until you dig about this company. They were the first ones to call with a bid. I went over all my stuff (which they classify as small cabinets to low bid you) and was given an estimate. I called around and everyone else was higher and a week later for a delivery date. I should have known better. Errol was my original bidder, never could get a hold of him again because they screen their calls with caller ID. How do I know? Because we called 15 times with in 4 hours and they never answered but we called from a friends cell phone and they picked right up. The next step right before the move was a walk around via phone. The same stuff cost $2300.00more to move. It's ok they tell you because you will get a refund. Yea never happended, oh and they were a week late just like all the other moving companies stated. THESE PEOPLE ARE BROKERS. They will tell you whatever you want to hear to sucker you in. I stupidly signed a contract but its pretty shady they prey on people moving and on time deadlines Annie the manager said she would review the recorded calls about my 1 week promise date. She never called back so I sent her an email about it with a ton of reviews about their service -same thing that happened to me-here is the link https://www.mymovingreviews.com/movers/cross-country-moving--and--storage-297 . Her response was that he never said that-LIES. Please use a reputable company that is morally right. THIS COMPANY IS NOT THEM.

Move size: 2 Bedroom Home Service cost: $5300

In my business I do a bit moving and have tried many different moving companies. I guess that makes me somewhat an expert when it comes to this subject. trust me when I tell you that this company performed the task of moving like true professionals. movers where very nice and they moved efficiently throughout the day. the price quoted was fair and worth it. I had many options as will you but I certainly would recommend this mover and their representative Carlos for your move as they really did right by me.

Service cost: $1700