Cross Country Moving & Storage

DO NOT USE THIS COMPANY.

I didn't read reviews of this company (instead I got a lot of quotes from different companies) and the person I spoke to on the phone seemed nice, friendly, and thoughtful. Then the move happened and I regret not reading reviews. EVERYTHING others have said about this company (especially on Yelp) happened to me.

They charged me for hidden 'shuttle' fees, broke some of furniture, lost a box, and although their quote was $1100 they ended up charging me $2200 for a bedroom (not a studio, not a 1 bedroom, just a single bedroom). They then proceeded to lie about how much they charged me on the receipt claiming they only charged and received $1100 and since I paid in cash and had no way to argue this.

In trying to find a box they lost, I spoke with a rude woman at their customer service who didn't seem to know almost anything about the company itself and hung up on me when I demanded to speak with her manager. I got shuttled around on the phone from person to person and despite them finding my box and asking me to stay home one day for delivery, they never showed up. They have now asked me to show up at a place where they are moving someone else to pick up the box myself. Because how could they be bothered to ship me the box they lost in the first place? Of course.

Move size: Partial Move Service cost: $2200

We are very dissatisfied with the moving experience with Cross Country Moving and Storage. US DOT: 829126

The move of our Household Goods by Cross Country Moving and Storage did not live up to the expectations that the company promised through their media and representative.

When we agreed to have Cross County Moving and Storage move of our household items we provided them with a two day window for pickup. Cross Country called at the beginning of the week to move our date up a day. On that day, they called 90 minutes before the scheduled time of the move to advise that the move was rescheduled for the next day.

This pales in comparison to the main issue that we were charged improperly and made to pay for space on a truck that didn't exist and we didn't need to use. The pickup crew did not take all of the items that we originally wanted to move forcing us to rent a trailer to take our remaining items. We were coerced into agreeing to pay additional costs for this move under the threat of refusing to move our household items.

To begin with, we provided a very detailed specific list of items and included the physical dimension of each item. The final estimate was quoted for 1,623 cubic feet. During the pickup, the pickup crew leader improperly advised that the moving truck he brought had a capacity of 2,200 cubic feet. As it turns out, this is completely inaccurate as the 26’ foot Enterprise Rental truck that was used has the physical dimension of 26'x8.5'x8.5' (LxWxH) which is 1,878 cubic feet. See photo of the pickup truck.

He advised that if they filled the truck we would owe additional moving costs for 567 cubic feet of household goods.

Due to the poor packing techniques and carelessness of the packing crew the truck was filled without packing all of the items on our inventory list. When asked about the remaining items we were told that we should rent a trailer. We did rent a trailer and incurred an additional $1,000.00 in expenses to move the items that the movers did not take.

After the truck was loaded we were advised that total bill would be almost double of the original estimate. After we complained about the high costs the foreman offered to discount the supply costs and moving costs. We discussed these rates for nearly and hour and he eventually stated that the best that he could do was agree to an amount that was 40% over the original estimate for the total costs. Our moving costs went from the estimated $5,900.00 to $8,250.00.

When the delivery crew called, they informed us that we would need to pay an additional $300.00 for the rental truck that they were using. When they arrived it was noted that they delivered our household goods in the same size truck that was used to pick up our goods. At the time of delivery it was 3/4 full. See photo. The calculation of 1,878 Cubic feet multiplied by 75% is 1,400 cubic feet. The total of 1,400 cubic foot was validated on the delivery crew paperwork.

In addition to paying more for the move than we should have, we identified and verified damage to 16 items including:

Refrigerator - dent damage to the front door
Refrigerator – shelf parts damaged
Shelf
Sofa
End table
2 - Lamps broken
24 damaged boxes
Large Craftsman Tool Chest – scratched and dented in several areas

Some of the other falsehoods that we were misled about included the following.

All workers are W2 based employees - Not true - Each and every one of the workers were contract workers.

Professionally trained, uniformed, and courteous movers - Not True - No uniform, not courteous and I would question that they were trained.

All trucks are owned and operated by the company - Not True - The pick up was an Enterprise Rental truck. The delivery truck was a rental as well as the delivery foreman required us to pay an additional fee directly to him to cover the truck rental.

Cross Country will professionally pack all household goods with free moving quilts - Misleading - They charge for the tape to fasten the quilts to the furniture at the rate of $8.00 per roll.

We feel that we were misled with false and inaccurate statements with the sole intention of increasing the money to be paid for the move. The pickup crew was careless with our belongings and the packing. The move was very stressful and much more costly than it should have been.

Move size: 2 Bedroom Home Service cost: $8550

Cross country moving moved my daughter from a NYC apartment to one in DC.  Dealing with Carlos in the office was a delight; very prompt and efficient.  Unlike other moving companies, they had no problem with picking up in NYC, stopping at a location in NJ for a drop off and more pick-ups, and arriving in DC later that same day.  They lived up to their flat rate quote of $1850, where another company wanted to charge over $5,000 and wouldn't drop our furniture off in DC until the next day.
The moving team was efficient, agreeable, smart, and handy with tools.  They easily dismantled a wall mounted TV, dismantled and re-assembled beds and other furniture.  They arrived when expected, at all 3 of the locations involved in our move.
I don't hesitate to recommend Cross country moving.  I feel like I lucked out, since I found them via a Google search; I couldn't have made a better choice!

Service cost: $1850

June 5, 2012 I was anxious and based on past experienes with other companies not very hopeful that all would go well. I can honestly say I was impressed from the moment the driver {Felix} and his assistant [I don't remember his name], arrived. They were on time and courteous and extremely professional. I stood back in awe and watched them pain stakenly take their time with each item, wraping our belongs as if they were theirs. I am sure we were not their only customers of the day but you have never known it watching the patience and care they showed with our furniture. From beginning to end they exemplified what it looks like when someone has a sense of pride in how they do their job. They were extremely patient with my wife as she directed them as to how she wanted things placed. Never showing signs of frustration and impoliteness. If asking her if she was sure and if she wanted items placed differently. I am not impressed easily but I can truly say I was was amazed and satisfied with their work and the customer service from the very beginning, starting with the office and ending with the gentlemen mentioned above. I would recommend them to anyone and obviously if I ever find myself needing this type of service again Cross country moving is who will get the calls. I tip generously when I am pleased with any type of service, they deserved every penny and more.    .

Service cost: $3600